Cancelled Triumph Cruise Refunds

SPECIAL NOTICE: There is an issue with the main login on the forums on many browsers. Go to our homepage: HOMEPAGE and use the login located at the main top nav.. Then, choose BOARDS on the nav. We apologize for any inconvenience.
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 02:20 AM.
#1
Fort Worth, Texas
364 Posts
Joined Oct 2009
Just wondering if there is anyone else that was booked on one of the cancelled Triumph cruises that is awaiting a refund.

We were booked on the April 4 sailing and heard (just through news, etc) that our cruise was cancelled. We never received an email or any direct correspondence from Carnival advising us of this. We paid in full in January for a balcony room. I figured we would see our refund fairly soon however I called Carnival yesterday and they said it would be THREE WEEKS. I waited on hold a really long time and was at work (didn't have time to extend the call longer) so I got the information from the lady that finally answered and hung up. Thinking back I wish I had escalated the call to a manager as I think holding up our funds 3 weeks is excessive! We need to make our other vacation arrangements as it is slightly over 1 month away.

Curious if others are getting the same 3 week window? I like Carnival and am not afraid to cruise with them in the future but this does annoy me. It is as easy as a click of the button on their end to initiate my refund.
Expand Signature
Collapse Signature


Sailed Carnival Triumph to Cozumel March 3-7 2016
Sailed Carnival Freedom to Cozumel January 21-25 2016
Sailed Carnival Freedom to Roatan, Belize & Cozumel April 4-11 2015
Sailed Carnival Triumph to Cozumel Oct 30-Nov 2 2014
Sailed Carnival Triumph to Progreso & Cozumel Oct 26-31 2013
Sailed Carnival Triumph to Cozumel Oct 18-22 2012 Review: http://boards.cruisecritic.com/showthread.php?t=1727382
Sailed Disney Dream to Bahamas Feb 9-12 2012
Sailed Sapphire Princess to Alaska Sept 12-19 2010
#2
3,702 Posts
Joined Jan 2012
As much as my heart goes out to you...there are thousands and thousands of people going through the same thing. I am sure they are saying 3 weeks to cover their arses and be on the safe side.

Good luck to you with everything.
#3
Southeast Texas
272 Posts
Joined Feb 2012
They told us "3 weeks" too. I don't know why they can't electronically cancel the charges any quicker than that, but oh well... I would like the funds freed up too.

My biggest disappointment is vacation schedualing at work, though. Its set in stone for 2013, and I am missing something else since I chose April for a cruise that won't happen. Collateral damage for me, I guess.
#4
Oklahoma
220 Posts
Joined Jun 2010
We were canceled on the March 21st sailing. My PVP emailed me to tell me about the cancelation on the day they canceled us. I also received an email from Carnival. We just rebooked on another ship and they just transfered the our sailing so no problem for us. Now we did book faster to fun that we are waiting on a refund and then had to pay for it on the new sailing so that was kind of frustrating that they couldn't just transfer it like they did the cruise fair. We had 4 people in our group that did not rebook and I am not sure if they have recieved a refund yet but I kind of doubt it.
#6
Oklahoma
242 Posts
Joined Apr 2007
I received 3 emails from Carnival telling us our Triumph cruise was canceled.
Funny thing was I had already called Carnival the minute I saw on Cruise Critic ours was canceled.
I called, told them I wanted to change to Elation. They rebooked me and gave me a very nice refund amount.
My PVP said it would be 2 weeks for the refund. It took 3 days. I had a deposit with 3 days!
When I called I called my PVP directly and he answered very quick.
Expand Signature
Collapse Signature
Festivale - Aug 1984
Ecstasy - Dec 2007
Ecstasy - June 2008
Conquest - June 2012
Elation - April 2013
Magic -March 2015
RCL Freedom of the Seas - October 2015
Breeze - May 2016
Triumph - Jan 2017
Freedom - July 2017
Dream booked Jan 2018
Vista booked Jan 2019
#7
Tacoma, Wa, USA
8,242 Posts
Joined Dec 2000
Originally posted by texasmelrose2
Just wondering if there is anyone else that was booked on one of the cancelled Triumph cruises that is awaiting a refund.

We were booked on the April 4 sailing and heard (just through news, etc) that our cruise was cancelled. We never received an email or any direct correspondence from Carnival advising us of this. We paid in full in January for a balcony room. I figured we would see our refund fairly soon however I called Carnival yesterday and they said it would be THREE WEEKS. I waited on hold a really long time and was at work (didn't have time to extend the call longer) so I got the information from the lady that finally answered and hung up. Thinking back I wish I had escalated the call to a manager as I think holding up our funds 3 weeks is excessive! We need to make our other vacation arrangements as it is slightly over 1 month away.

Curious if others are getting the same 3 week window? I like Carnival and am not afraid to cruise with them in the future but this does annoy me. It is as easy as a click of the button on their end to initiate my refund.
Considering there are close to 20,000 people in your shoes, I think your expectations are unrealistic. Especially, if you're wanting a complete refund back to your credit card.
Heck, Carnival could issue the credit and it could still be another 3 or 4 weeks before your credit card company posts the credit to your account.

I would think a faster alternative would be to ask Carnival if you could just transfer your refund to a future cruise on a different ship.
#8
17,801 Posts
Joined Mar 2005
Originally posted by texasmelrose2
Just wondering if there is anyone else that was booked on one of the cancelled Triumph cruises that is awaiting a refund.

We were booked on the April 4 sailing and heard (just through news, etc) that our cruise was cancelled. We never received an email or any direct correspondence from Carnival advising us of this. We paid in full in January for a balcony room. I figured we would see our refund fairly soon however I called Carnival yesterday and they said it would be THREE WEEKS. I waited on hold a really long time and was at work (didn't have time to extend the call longer) so I got the information from the lady that finally answered and hung up. Thinking back I wish I had escalated the call to a manager as I think holding up our funds 3 weeks is excessive! We need to make our other vacation arrangements as it is slightly over 1 month away.

Curious if others are getting the same 3 week window? I like Carnival and am not afraid to cruise with them in the future but this does annoy me. It is as easy as a click of the button on their end to initiate my refund.

I would be happy if you get it in three weeks. CCL has thousands of refunds to process, and at the same time they have to continue to run the rest of the fleets reservation operations.

You will get your refund, it is just going to take a bit of time. Hopefully you have it by the 1st of April.
#9
Fort Worth, Texas
364 Posts
Joined Oct 2009
Originally posted by klfrodo
Considering there are close to 20,000 people in your shoes, I think your expectations are unrealistic. Especially, if you're wanting a complete refund back to your credit card.
Heck, Carnival could issue the credit and it could still be another 3 or 4 weeks before your credit card company posts the credit to your account.

I would think a faster alternative would be to ask Carnival if you could just transfer your refund to a future cruise on a different ship.
Thanks for your response however I will agree to disagree that I am being unrealistic. I guess my mistake is not having a PVP with Carnival because by the responses it seems that those who do are better taken care of and are not waiting 3 weeks for refunds.

We already have a cruise booked and paid for for October and do not plan to sail with Carnival again after that for a while so your suggestion wouldn't have worked for us. I paid with a debit card and my bank is very quick about their turn around for refunds so I don't expect delays on that end.

I figured I would get flamed more than this by now for even questioning Carnival's return policy!
Expand Signature
Collapse Signature


Sailed Carnival Triumph to Cozumel March 3-7 2016
Sailed Carnival Freedom to Cozumel January 21-25 2016
Sailed Carnival Freedom to Roatan, Belize & Cozumel April 4-11 2015
Sailed Carnival Triumph to Cozumel Oct 30-Nov 2 2014
Sailed Carnival Triumph to Progreso & Cozumel Oct 26-31 2013
Sailed Carnival Triumph to Cozumel Oct 18-22 2012 Review: http://boards.cruisecritic.com/showthread.php?t=1727382
Sailed Disney Dream to Bahamas Feb 9-12 2012
Sailed Sapphire Princess to Alaska Sept 12-19 2010
#10
Fort Worth, Texas
364 Posts
Joined Oct 2009
Originally posted by zqvol
I would be happy if you get it in three weeks. CCL has thousands of refunds to process, and at the same time they have to continue to run the rest of the fleets reservation operations.

You will get your refund, it is just going to take a bit of time. Hopefully you have it by the 1st of April.
Again, it is as easy as pressing a button to refund....I will NOT be waiting until April 1....
Expand Signature
Collapse Signature


Sailed Carnival Triumph to Cozumel March 3-7 2016
Sailed Carnival Freedom to Cozumel January 21-25 2016
Sailed Carnival Freedom to Roatan, Belize & Cozumel April 4-11 2015
Sailed Carnival Triumph to Cozumel Oct 30-Nov 2 2014
Sailed Carnival Triumph to Progreso & Cozumel Oct 26-31 2013
Sailed Carnival Triumph to Cozumel Oct 18-22 2012 Review: http://boards.cruisecritic.com/showthread.php?t=1727382
Sailed Disney Dream to Bahamas Feb 9-12 2012
Sailed Sapphire Princess to Alaska Sept 12-19 2010
#11
Fort Worth, Texas
364 Posts
Joined Oct 2009
Originally posted by wecamp
I received 3 emails from Carnival telling us our Triumph cruise was canceled.
Funny thing was I had already called Carnival the minute I saw on Cruise Critic ours was canceled.
I called, told them I wanted to change to Elation. They rebooked me and gave me a very nice refund amount.
My PVP said it would be 2 weeks for the refund. It took 3 days. I had a deposit with 3 days!
When I called I called my PVP directly and he answered very quick.
Sounds like they have taken really good care of you. I hope you have a wonderful cruise on the Elation! Guess it pays to have a PVP....
Expand Signature
Collapse Signature


Sailed Carnival Triumph to Cozumel March 3-7 2016
Sailed Carnival Freedom to Cozumel January 21-25 2016
Sailed Carnival Freedom to Roatan, Belize & Cozumel April 4-11 2015
Sailed Carnival Triumph to Cozumel Oct 30-Nov 2 2014
Sailed Carnival Triumph to Progreso & Cozumel Oct 26-31 2013
Sailed Carnival Triumph to Cozumel Oct 18-22 2012 Review: http://boards.cruisecritic.com/showthread.php?t=1727382
Sailed Disney Dream to Bahamas Feb 9-12 2012
Sailed Sapphire Princess to Alaska Sept 12-19 2010
#12
Fort Worth, Texas
364 Posts
Joined Oct 2009
Originally posted by nascarcruiser
With the amount of people needing refunds or transfers to other ships 3 weeks is not that unreasonable. I do understand your frustration however
Thanks, I really do understand they have a lot of refunds to handle. PLUS, they will lose out on a LOT of interest if they do it too soon.
Expand Signature
Collapse Signature


Sailed Carnival Triumph to Cozumel March 3-7 2016
Sailed Carnival Freedom to Cozumel January 21-25 2016
Sailed Carnival Freedom to Roatan, Belize & Cozumel April 4-11 2015
Sailed Carnival Triumph to Cozumel Oct 30-Nov 2 2014
Sailed Carnival Triumph to Progreso & Cozumel Oct 26-31 2013
Sailed Carnival Triumph to Cozumel Oct 18-22 2012 Review: http://boards.cruisecritic.com/showthread.php?t=1727382
Sailed Disney Dream to Bahamas Feb 9-12 2012
Sailed Sapphire Princess to Alaska Sept 12-19 2010
#13
USA
3,316 Posts
Joined Jan 2013
When our 'Sandy' cruise was cancelled I did as others above did ... we rebooked. Our money was just transfered to the new booking.
We were due a refund which showed up on our cc in a matter of days (7/8?).


I see that this would not work for you.
#14
Tacoma, Wa, USA
8,242 Posts
Joined Dec 2000
Originally posted by texasmelrose2

We already have a cruise booked and paid for for October and do not plan to sail with Carnival again after that for a while so your suggestion wouldn't have worked for us. I paid with a debit card and my bank is very quick about their turn around for refunds so I don't expect delays on that end.

would it be possible to have them issue your refund as an OBC to your October cruise? Any monies left over at the end of the cruise would be returned via check on the last night.
#15
Fort Worth, Texas
364 Posts
Joined Oct 2009
Originally posted by gfh77665
They told us "3 weeks" too. I don't know why they can't electronically cancel the charges any quicker than that, but oh well... I would like the funds freed up too.

My biggest disappointment is vacation schedualing at work, though. Its set in stone for 2013, and I am missing something else since I chose April for a cruise that won't happen. Collateral damage for me, I guess.
They CAN do it quicker but choose not to....

I understand the scheduling issues. I was locked into this set vacation time so have to do something during that time period and can't postpone. Hope you figure out something great to do! I sure will miss taking this cruise!
Expand Signature
Collapse Signature


Sailed Carnival Triumph to Cozumel March 3-7 2016
Sailed Carnival Freedom to Cozumel January 21-25 2016
Sailed Carnival Freedom to Roatan, Belize & Cozumel April 4-11 2015
Sailed Carnival Triumph to Cozumel Oct 30-Nov 2 2014
Sailed Carnival Triumph to Progreso & Cozumel Oct 26-31 2013
Sailed Carnival Triumph to Cozumel Oct 18-22 2012 Review: http://boards.cruisecritic.com/showthread.php?t=1727382
Sailed Disney Dream to Bahamas Feb 9-12 2012
Sailed Sapphire Princess to Alaska Sept 12-19 2010
#16
Fort Worth, Texas
364 Posts
Joined Oct 2009
Originally posted by WetToes
When our 'Sandy' cruise was cancelled I did as others above did ... we rebooked. Our money was just transfered to the new booking.
We were due a refund which showed up on our cc in a matter of days (7/8?).


I see that this would not work for you.
I wish we could have done that as we really wanted to take a cruise. Glad they took good care of you and you were able to rebook.
Expand Signature
Collapse Signature


Sailed Carnival Triumph to Cozumel March 3-7 2016
Sailed Carnival Freedom to Cozumel January 21-25 2016
Sailed Carnival Freedom to Roatan, Belize & Cozumel April 4-11 2015
Sailed Carnival Triumph to Cozumel Oct 30-Nov 2 2014
Sailed Carnival Triumph to Progreso & Cozumel Oct 26-31 2013
Sailed Carnival Triumph to Cozumel Oct 18-22 2012 Review: http://boards.cruisecritic.com/showthread.php?t=1727382
Sailed Disney Dream to Bahamas Feb 9-12 2012
Sailed Sapphire Princess to Alaska Sept 12-19 2010
#17
Fort Worth, Texas
364 Posts
Joined Oct 2009
Originally posted by klfrodo
would it be possible to have them issue your refund as an OBC to your October cruise? Any monies left over at the end of the cruise would be returned via check on the last night.
That would have been ideal however we paid in full for that cruise already. (Yeah, not smart I know!) I am one of those that likes to get everything paid for ASAP. So now we have this vacation time (that I can't change) and need to make other arrangements. I am just being impatient I know.... I am a planner.
Expand Signature
Collapse Signature


Sailed Carnival Triumph to Cozumel March 3-7 2016
Sailed Carnival Freedom to Cozumel January 21-25 2016
Sailed Carnival Freedom to Roatan, Belize & Cozumel April 4-11 2015
Sailed Carnival Triumph to Cozumel Oct 30-Nov 2 2014
Sailed Carnival Triumph to Progreso & Cozumel Oct 26-31 2013
Sailed Carnival Triumph to Cozumel Oct 18-22 2012 Review: http://boards.cruisecritic.com/showthread.php?t=1727382
Sailed Disney Dream to Bahamas Feb 9-12 2012
Sailed Sapphire Princess to Alaska Sept 12-19 2010
#18
44 Posts
Joined May 2003
We were booked or April 13th cruise on Triumph and got 3 emails about canceled cruise.

I called ad rebooked Triumph for May 20th (hopefully ready!)

Wih discount I am waiting for a refund of just over $100 even though I went from 8c to 8e.

Also waiting for refund of non-refundable hotel room and drink coupons I had purchased.

The only thing that I did't like I was told I don't get to keep $34 in onboard credit from early saver price drop.

Also had Travel Guard insurance and prepaid parking at Park n Cruise. Both let me switch to new dates no problem.
#19
az
109 Posts
Joined Dec 2011
I am booked on the triumph for April 22. Do you think carnival will continue to pay non refundable travel fees if they cancel? I looked at my travel insurance and the way i read it i would not get refunded through them as it is not a covered reason. I did not buy cancel for any reason. I purchased global alert insurance. Does anyone know if they continued to pay fees after the splendor fire? Hoping for 2.0 upgrades in time for my cruise.
#20
USA
3,316 Posts
Joined Jan 2013
[quote=WetToes;37235686]When our 'Sandy' cruise was cancelled I did as others above did ... we rebooked. Our money was just transfered to the new booking.
We were due a refund which showed up on our cc in a matter of days (7/8?).


I

[quote=4133raw;37235824]





The only thing that I did't like I was told I don't get to keep $34 in onboard credit from early saver price drop.

We also got the OBC from our cancelled cruise, plus more. Our new booking was less than the original.