Once a guest books a cruise with Celebrity, they cannot see onboard credit, discounts, etc., anywhere in the guest’s reservation, “mycelebrity”, or in the online booking information. The only way to actually confirm/see this information is by calling Customer Service to request a copy of the "Booking Confirmation - Guest Copy". Why can’t that information be tied to the reservation and link to the guest’s online booking information the way that other cruise lines do? It is like opening an account at a bank that does not offer online banking or paper statements forcing the customer to call customer service every time they want to see their checking account balance. It is not a very “modern” approach.
Providing this information online would save your customer service reps time and vastly improve the experience for your guests who choose to book online. It seems like a basic thing that should be made available on the website.