Aboard Amawaterways Amaprima

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#1
Fl
74 Posts
Joined Dec 2010
We are on the Budapest to Amsterdam itinerary which embarked June 19. The ship was up river of the, still inoperable, Altenworth lock docked in Durnstein. We had done our own pre cruise beginning June 15 staying at the Kempinski. We were following the flooding situation via AMA's website, Cruise Critic and other sites. We received word June 18 that AMA would put us in the hotel Mercure Buda for two nights, start the itinerary on the 19 with city tours then bus us to the ship with a tour of Bratislava along the way. Since we had already toured Budapest I emailed Mark Peters at AMA who had sent us the email regarding the change and asked if AMA would consider transferring us directly to the ship skipping Budapest and Bratislava. Due to the time difference, I did not get a response prior to transferring to the Mercure. The Mercure was not at all to our liking, especially after the Kempinski, but was apparently the best AMA could pull off given the short notice and all cruise ships stuck in Budapest. We let the cruise manager, Nickola, know of our request to corporate and gave him a copy of the email. Just prior to dinner, he let us know that he had received permission to transfer my wife and I the next morning. He did "warn" us that we would be the only passengers but the crew would ensure our comfort, just no tours etc.. We had no problem with that! After dinner Nickola made an announcement that any who wanted to do the same could let him know and he would arrange a bus. 40 of the 164 passengers elected to go. As a result, we got to spend 2 extra days in the beautiful Wachau region. The others joined us the evening of the 23rd and after a bus ride to Vienna and back on the 24th, the ship continued on with the original itinerary. We are currently docked in Regensberg. AMA has indicated that some sort of restitution will be forthcoming to each passenger depending upon how much their trip ended up being affected.
So far, we are very satisfied with AMA's efforts at service recovery.
#2
California
2,247 Posts
Joined Jun 2009
pbeach,
THANKS for the update. Sounds like AMA is dealing with the situation to your satisfaction.
Will look forward to more updates! Would love to hear first-hand about the ports and how much has been affected due to the flooding. There has been some conflicting reports here on CC about that.
Enjoy!
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Ocean Cruises:
Viking Sagas and Norse Legends - Koningsdam • July 2016
Greece, Turkey & Italy Medley - Emerald Princess, July 2015
California Coastal - Golden Princess, Oct 2014California Coastal - Golden Princess, Nov 2013Alaska RT Seattle - Golden Princess, August 2012Pacific Coastal San Diego to Vancouver - Zuiderdam, May 2012Greek Isles - Star Princess, July 2011Pacific Coastal - Golden Princess, September 2010Western Mediterranean - Holland America Noordam, August 2010Baltic - Emerald Princess, August 2009Alaska Cruisetour Southbound - Coral Princess, August 2008Mexican Riviera - Diamond Princess, November 2006 •Mexico Cabo San Lucas- Carnival Elation, 2008 • Mexico Baja - Royal Caribbean Monarch, 2007

River Cruises:
Danube Budapest to Prague - AmaLyra, August 2013
Seine Paris to Normandy - AmaLegro, July 24, 2014

Port Wine & Flamenco Douro River Cruise -AmaVida • July 2017
#3
Fl
74 Posts
Joined Dec 2010
So far we toured Durnstein, Melk, Passau and Regensberg which were hit hard. The residents are amazingly resilient and have practically everything up and running that we tourists see. My condolences and congratulations go out to them.
#4
NC
98 Posts
Joined Nov 2005
Thank for your very informative posts. We will be boarding the AmaPrima in Amsterdam on July 3rd, so your updates are especially appreciated.
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Williwam
#6
Pacific Northwest
110 Posts
Joined May 2006
Glad you are enjoying the AMA Prima. After keeping up with all the challenges, issues and headaches that the millennium floods have caused, I am thankful that our May 3-22, 2013 cruise from Amsterdam to Budapest on the AMA Prima went as scheduled with no problems.
I distinctly remember our tour of Passau and the flood levels on the town hall. Our guide kept talking about the 2002 flood and how bad that was. And the 2002 flood was a meter or so less than the highest flood from 1501. Only now to see the “Great Flood of 2013” was another several feet above that. Unbelievable.
What a great crew on the ship. Who is your cruise director? If it is Dejan, please tell him Mike & JJ Magee say hello!! Have a great time and enjoy your trip!!
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Cruises:
  • Windstar Panama Cannal - March 2007
  • AMAPrima Magnificent Europe - May 2013
  • AMASonata Magnificent Europe Christmas - December 2014
  • AMALyra Paris to Normandy - March/April 2018
#7
California
2,247 Posts
Joined Jun 2009
Originally posted by pbeach
So far we toured Durnstein, Melk, Passau and Regensberg which were hit hard. The residents are amazingly resilient and have practically everything up and running that we tourists see. My condolences and congratulations go out to them.
Good to get this update on the ports you have visited thus far. I know the residents have worked very hard in the clean-up efforts.
Thanks again for sharing. Enjoy!
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To send me an email - please include your Cruise Critic member name.

Ocean Cruises:
Viking Sagas and Norse Legends - Koningsdam • July 2016
Greece, Turkey & Italy Medley - Emerald Princess, July 2015
California Coastal - Golden Princess, Oct 2014California Coastal - Golden Princess, Nov 2013Alaska RT Seattle - Golden Princess, August 2012Pacific Coastal San Diego to Vancouver - Zuiderdam, May 2012Greek Isles - Star Princess, July 2011Pacific Coastal - Golden Princess, September 2010Western Mediterranean - Holland America Noordam, August 2010Baltic - Emerald Princess, August 2009Alaska Cruisetour Southbound - Coral Princess, August 2008Mexican Riviera - Diamond Princess, November 2006 •Mexico Cabo San Lucas- Carnival Elation, 2008 • Mexico Baja - Royal Caribbean Monarch, 2007

River Cruises:
Danube Budapest to Prague - AmaLyra, August 2013
Seine Paris to Normandy - AmaLegro, July 24, 2014

Port Wine & Flamenco Douro River Cruise -AmaVida • July 2017