Posted April 4th, 2015, 08:36 PM
March 9 and March 21 were our first and second Azamara cruises. Yes, there was rough weather; very rough. Fortunately neither of us are bothered by this. Yes there were plumbing problems; fortunately again we were not impacted by this. Certainly had we been in one of the affected cabins, we would have been uncomfortable and unhappy - until the situation was resolved.
The Captain did a lot to keep everyone informed about both situations with frequent announcements regarding progress in resolving the plumbing issues and weather updates. Senior staff were very visible throughout both cruises.
Also, I must say that I have never seen a friendlier, more willing to please crew in over 30 voyages. Everyone appeared to be empowered to make the decisions necessary to provide the best possible guest experience. The only less than stellar interactions with staff were surprisingly at Guest Relations. Several of GR were the only people I encountered who seemed uninterested in providing an optimum guest experience. To put this in proper perspective, we never had any issues, merely needed change one time, had a couple of questions at other times. Tine was always smiling and helpful, however the other two we interacted with were much less so.
The ship itself was in great condition. I loved the elegant common areas. The decor of the entire ship was beautiful and very well maintained. Also, everything was kept very clean. The entire ship seemed a very well-oiled machine; well run.
Service was excellent in every venue. When our beer of choice (not one of the complimentary) was unavailable in the Sunset Bar, the bartender quickly went elsewhere to get 4 bottles. There were always plenty of servers available in the buffet to carry your plate and get your beverage of choice. The servers in Mosaic quickly learned our preferences. Waiters in every eating place were great without being stuffy or too formal. In all, we were very impressed and pleased.
We had a wonderful time and I would not hesitate to recommend Azamara. In fact we have B2B booked in both 2016 and 2017.