Twice daily cabin service?

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#21
Missouri
1,316 Posts
Joined Jan 2010
Yes, you can still have your steward service your room twice each day. I am glad that we now have the option of picking just one time. We pick morning service and it is much more convenient for us! In the past we would put out the Do Not Disturb sign in the evenings, but now we don't have to worry about remembering to put it out before we go to dinner or a show.
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#23
Baton Rouge
673 Posts
Joined Jun 2016
Too much attitude? Remember that tips are adjustable at Guest Services. I've never adjusted them, but I could.
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#24
Austin,Tx
276 Posts
Joined Jan 2009
To be honest, I miss the days when you didn't have to worry about it. You walked in your cabin and was never asked about service and it was just done twice a day. I have had issues one time when the steward asked if I just wanted morning or evening and I said both. I know its Carnivals fault and not the steward, but when I see so many people say they get guff when asking for both it irritates me. Asking the guest for one of the three should be universal and well as when the guest ask for both their shouldn't be an attitude back to the guest. Just wish it went back to the old times so you don't have to feel bad, or get an attitude for asking for both. Just my thoughts.
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#26
Coastal GA USA
22,659 Posts
Joined Nov 2007
We are happy with once a day. In the evening. My sister worked 3-11 shift and got accustomed to being up very late and sleeping very late. So getting her out of bed before noon except for early excursions is a pain. Always felt guilty not allowing the steward in for AM service. So evening only suits us fine. EM
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#27
Virginia/North Carolina
2,234 Posts
Joined Feb 2016
We always ask for both as well. They don't have to clean both times since we're very tidy people, but empty the trash and give me fresh towels, make the bed and turn down at night. We don't reuse towels so fresh towels are nice and it's nice to have the bed made. We don't make beds at home so it's nice to have it done when we're on vacation. We use the refrigerator so we don't need ice (the fridge does stay cool if you keep the cabinet door open btw) but the trash can is fairly small so it's nice to have it emptied. We also couldn't care less about the Fun Times, that's just another waste of paper to us since the Hub app is fleetwide now. No need for it on the app AND a paper copy.
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#28
West Melbourne, FL
1,300 Posts
Joined Jul 2007
Originally posted by DaCruiserFromtheATX
To be honest, I miss the days when you didn't have to worry about it. You walked in your cabin and was never asked about service and it was just done twice a day. I have had issues one time when the steward asked if I just wanted morning or evening and I said both. I know its Carnivals fault and not the steward, but when I see so many people say they get guff when asking for both it irritates me. Asking the guest for one of the three should be universal and well as when the guest ask for both their shouldn't be an attitude back to the guest. Just wish it went back to the old times so you don't have to feel bad, or get an attitude for asking for both. Just my thoughts.
It isn't the best way to start a cruise and I agree it's Carnival's fault putting us at odds with the room stewards. I've had push-back on our last two cruises it it just left a bad taste in my mouth.
#29
Near Baltimore, MD
1,935 Posts
Joined Feb 2004
When it is just me or even 2 adults it is Ok to cut back but when I add in some kids...we need clean towels and turn down encourages bedtime.
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#30
Charlotte, NC
10,742 Posts
Joined Nov 2004
Originally posted by Cushing985
It isn't the best way to start a cruise and I agree it's Carnival's fault putting us at odds with the room stewards. I've had push-back on our last two cruises it it just left a bad taste in my mouth.
I haven't cruised in a while and am surprised this is happening so often. If I felt the steward was resisting our preference, or if there was any uncomfortable moment about this, I would just drop a polite note to the Hotel Director.
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#31
Chicago
40 Posts
Joined Jan 2012
Thanks. Last year on Glory we were asked one or the other, no option for both so we chose evening. But, having cruised carnival before we may use of the cruising/snoozing sign and our steward stopped us one day to say "cruising" means service please, and that we'd only asked him for evening, so why were we putting the sign up during the day.
#32
United States
15,668 Posts
Joined Aug 2013
This preference/choice should be added online with bed setup, dining time, special occasion or needs selections. I suspect it is not because stewards want to have that first personalized interaction and form a “bond” but if they are going to push back on your choice it’s a lasting negative first impression.
#33
USA
8,173 Posts
Joined Dec 2011
Originally posted by LMaxwell
This preference/choice should be added online with bed setup, dining time, special occasion or needs selections. I suspect it is not because stewards want to have that first personalized interaction and form a “bond” but if they are going to push back on your choice it’s a lasting negative first impression.
Stewards are doing this as their workload has increased.

Also they know that many new cruisers have no idea that 2x has been the norm for many years so they try to reduce their load.
#34
NC
298 Posts
Joined Oct 2016
We do twice daily. It’s nice to come back to a tidy room and we usually have a tray in there etc and need more ice. We re use towels no problem. But we have the couch turned into a bed in the evening and back to a couch in the morning so we can use the most space. We were encouraged to do once a day and started there, but then left a note to up it to twice a day the next day which was done no problem. Later this month we’ll plan for twice a day.


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#35
United States
15,668 Posts
Joined Aug 2013
Originally posted by Micah's Grandad
Stewards are doing this as their workload has increased.

Also they know that many new cruisers have no idea that 2x has been the norm for many years so they try to reduce their load.
I agree. Add it to the online preferences to remove any awkward conversation. This will also give Carnival a good idea of guest expectations and they can have staffing at appropriate levels.
#36
1,065 Posts
Joined Mar 2016
Originally posted by LMaxwell
I agree. Add it to the online preferences to remove any awkward conversation. This will also give Carnival a good idea of guest expectations and they can have staffing at appropriate levels.
The conundrum for Carnival, here, is that they've already reduced the staff, so now they have to attempt to curtail the guest's expectations to match the diminished level of staffing.
#37
21,520 Posts
Joined Nov 2009
Originally posted by ChicagoCrafter
Is it still possible to request service twice a day or is the option completely gone?
You just choose.
#38
United States
15,668 Posts
Joined Aug 2013
Originally posted by Thorncroft
The conundrum for Carnival
You are right, that is Carnival's conundrum. A conundrum they created solely on their end and without guest input or prompting. It is their conundrum to solve.

I suspect they thought many of us would have simply graduated to Princess by now and this issue would simply vanish.
#39
Connecticut
22,368 Posts
Joined Apr 2006
Originally posted by LMaxwell
I agree. Add it to the online preferences to remove any awkward conversation. This will also give Carnival a good idea of guest expectations and they can have staffing at appropriate levels.


Where is that dead horse stick? Which awkward conversation is that? 7 cruises since they started it and not one awkward conversation, I must be very lucky. 4 of those times I did see a card, guess how many options there were?


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#40
United States
15,668 Posts
Joined Aug 2013
Originally posted by jimbo5544
Where is that dead horse stick? Which awkward conversation is that? 7 cruises since they started it and not one awkward conversation, I must be very lucky. 4 of those times I did see a card, guess how many options there were?


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Read the replies of steward push back. Also you've been around the block, many new cruisers may not realize twice daily is an option if a room attendant is not 100% forthcoming regarding choices. I'm not against choice, I just think it would make things simpler for everyone if that choice was put online to select before boarding, just like you select if beds are to be together or apart.