HAL and Disabled - Vista - Oh! Kid's too!

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 02:41 AM.
Englewood, FL, USA
3,512 Posts
Joined Feb 2002
HAL's Vista ships have a greater number and greater variety of disabled cabins than large ship competitors.

A coupla/3 years ago though HAL had a reputation (undeserved?) that certain policies were disabled UNfriendly.

What sort of service level (attitude) can as energetic but seriously disabled (elderly/doubled lower amputee) expect from HAL compared to Princess or Celebrity?

This is a first HAL cruise versus Celeb and Prinscess (with the above circumstances as well as youth program ? and all the years b'tween).

What is the overall disabled HAL experience?
Richboro, PA, USA
1,054 Posts
Joined Jan 2003
I have never heard of HAL having a disabled UNfriendly reputation.They allowed people on board who were oxygen dependent and their medical staff were known to be very responsive and caring.

As a disabled person, sailing with HAL for the past 10 years my experience with them has always been very positive. Whenever I have booked, I have received a form from ship's services requesting details of my special needs. This form is then given to personnel on board who will need to see that my needs are seen to. These people include the medical staff, cabin steward, dining room staff and anyone else necessary. If anything, I would say that in the past 10 years their attention to detail and service in general to the needs of the disabled has improved.

If you check out the disabled message board people seem to agree that HAL does the best job in the industry in providing service to the disabled. I have only sailed on HAL and RCI so I can only address those two lines. HAL definitly does a better job.

I hope this helps. I know you will enjoy your cruise with HAL and they will serve you well.

Expand Signature
Collapse Signature



Hobe Sound fl usa
118 Posts
Joined Sep 2001
We sailed to Alaska in June on the Veendam and found that we did not get the help that we were used to on the other lines, this was especially true when we got on and off of the ship, in one of the ports it was raining and we were told to "wait" for help, after a few minutes I pushed my husband up the gangplank, and I mean up. I was very dissapointed in this aspect of our cruise. We are cruising again with HAL hopefully they will be on the ball this time. Also I was told that the handicap cabins were for a person who could not walk at all, so we are in a regular cabin.
Belvidere, IL USA
1,016 Posts
Joined Nov 2002
Last year on the Zaandam, I paid particular attention to how disabled were handled and was very pleased to note that stewards always helped disabled passengers on and off the ship, helped with trays in the Lido - carrying, fetching, checking if anything else was needed... they were very very attentive and helpful - was very nice to see.
Expand Signature
Collapse Signature
http://community.webshots.com/user/plumroyale Westerdam 12/12/04
Zaandam Alaska 5/10/03
Westerdam Eastern Caribbean 12/12/04
Westerdam Western Caribbean 11/13/05 - cancelled
Veendam, Western Caribbean 12/9/06
Volendam, Southern Caribbean 12/3/07

7 Posts
Joined Aug 2004
Holland America is very disabled friendly. My wife is wheelchair bound. One time we had some bad experiences, but it's because our travel agent did not properly inform Holland about my wife's needs. Any disabled person should get a form from Holland to fill out.

You have to remember that Holland visits a lot of places which are not disabled friendly. They have no control over what kind of experience you're going to have once you're in a port, unless you take their shore excursions.