Tour Cozumel A BIG SCAM

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#1
Syracuse, N.Y.
2,633 Posts
Joined Feb 2004
Don't anyone book with Tour cozumel.... They are crooks. I paid them $320.00 on 9/10/08 for the twister ride excursion to Passion island. I contacted them today to ask if we could add on another person. They wrote back to me that they were out of business and were not offering any refunds. I guess I learned my lesson the hard way. I will never pay for an excursion in advance. This was the first time I had try to book one that was not sponsered by the cruise line. I used my debit card to pay for it so I am sure I am out of the money.
#2
Florida, USA
1,518 Posts
Joined Apr 2006
Ouch! Very sorry to hear this happened to you . Wish I had some advice, but appreciate you trying to warn others. Personally, Ive never heard of that company before.
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#3
Fort Worth, TX
1,263 Posts
Joined Apr 2007
I was about to pay them for an ALL INCLUSIVE to Mr. Sancho's... anyone else have probs??
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#5
Syracuse, N.Y.
2,633 Posts
Joined Feb 2004
Originally posted by tandemcruzr
According to their website, http://www.cozumel-tours.com/beach-breaks.htm the Passion Island Excursion is the only one that has been canceled.
This is different from tour cozumel.

I got another email from them this morning saying their account was hijacked. I don't believe them. I am going to try and contact them again and try to get my refund. $320.00 is nothing to sneeze at.
#8
Syracuse, N.Y.
2,633 Posts
Joined Feb 2004
I am going to check with the bank on Monday. The only drawback may be I used my debit card. I did use it as Credit though. I don't know if that makes any difference or not.
#9
Dallas, TX
681 Posts
Joined Mar 2006
Originally posted by Daniel1313
I am going to check with the bank on Monday. The only drawback may be I used my debit card. I did use it as Credit though. I don't know if that makes any difference or not.
You can dispute a debit card purchase just as you can a credit card purchase. As the poster above said keep all your correspondance, I would even start logging phone calls. It's a bit of a process to prove, but as you said $320 is nothing to sneeze at!! Good luck
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#10
Syracuse, N.Y.
2,633 Posts
Joined Feb 2004
Here is the latest. The girl at Tour cozumel assures me that someone got into her email and sent me the message stating they were out of business and were not offering refunds. She did say that she would refund my money if I wanted. I had contacted them yesterday to see if I could add on another person. I told her I still wanted my money back because I was not going to risk sending in another $80.00. She said that she would give me that person's tickets for free. I'll keep everyone posted to what transpires. I am trusting that every thing is legit.
#11
2,299 Posts
Joined Sep 2005
Originally posted by Daniel1313
Here is the latest. The girl at Tour cozumel assures me that someone got into her email and sent me the message stating they were out of business and were not offering refunds. She did say that she would refund my money if I wanted. I had contacted them yesterday to see if I could add on another person. I told her I still wanted my money back because I was not going to risk sending in another $80.00. She said that she would give me that person's tickets for free. I'll keep everyone posted to what transpires. I am trusting that every thing is legit.
Daniel, we have done two tours with her and we still correspond every once in a while. I talked to Carrie this a.m. via her personal email account and yes she was highjacked and is very upset about it. I really think you are fine. I would keep my plans and then if the tour didn't pan out I would seek a reversal.
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#12
Syracuse, N.Y.
2,633 Posts
Joined Feb 2004
Originally posted by letsgocruz1
Daniel, we have done two tours with her and we still correspond every once in a while. I talked to Carrie this a.m. via her personal email account and yes she was highjacked and is very upset about it. I really think you are fine. I would keep my plans and then if the tour didn't pan out I would seek a reversal.
Thank You for the reassurance. I do trust that everything is going to be okay. I was just worried last night when someone sent me a email saying I was out the money. I have talked to her all day and I trust everything will be just fine.

Dan
#13
2,299 Posts
Joined Sep 2005
Originally posted by Daniel1313
Thank You for the reassurance. I do trust that everything is going to be okay. I was just worried last night when someone sent me a email saying I was out the money. I have talked to her all day and I trust everything will be just fine.

Dan
Hey Daniel, glad you feel better. I would have been freaking out as well.
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#15
Lakemont GA
228 Posts
Joined Oct 2008
Well, that really bites having that happen. Of course the others already said to dispute the charges and have the bank reverse them.

I had not seen their site before but will make sure to avoid them. Besides the tour we booked from Carnival was cheaper than booking from Tour Cozumel.

Good Luck with getting things straightened out!
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#16
Fort Worth, TX
1,263 Posts
Joined Apr 2007
I booked the 40 AI with her last night. Hope all goes well!
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#17
Northern California
56 Posts
Joined Feb 2007
I booked a snorkeling tour thru cozumel-tours.com. Everything went fine. I had a great experience and would book with them again. I was in Cozumel two weeks ago.

anne
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#18
GA
3,643 Posts
Joined May 2006
Originally posted by FishermanJim
I'm sorry but you are confusing two companies. I assure you that "cozumel-tours.com" is neither out of business nor denying anyone a just refund. I have known this company a long time. The one being discussed has a similar web site name and I'm not sure their present status but have ways to check.

The company referenced above is perfectly ligitimate and you are quite safe doing business with them.
Jim -- Thanks for the correction. Certainly didn't mean to pass along incorrect info.
#20
1,706 Posts
Joined Jul 2005
Originally posted by Daniel1313
Hi Donna,
Our kids are 16 and 17 was there very much for kids that age to do there do you know??

Thanks
Dan
Dan, I don't think there were more than 30 or so there when we were and I don't recall seeing any youngsters. I'm sure it was the weather and the fact there were only two boats in port and it's the off season. They had a trampoline in the water...we all had a laugh watching me try to get up on it after the tequila. They had segways for rent but also had kayaks. There was a volley ball net, too. My kids would have been happy to snorkel if the weather/water had been nice and would have enjoyed beach combing. Email Tourcozumel and ask what I missed
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