How should lines compensate Mexico travelers?

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Poll: What should cruise lines offer Mexico passengers? (Choose all that apply.)
Poll Results
What should cruise lines offer Mexico passengers? (Choose all that apply.)

Easy rebooking options (for those who haven’t sailed yet).
1,083
67.65%

No-penalty cancellation options (for those who haven’t sailed yet).
1,099
68.64%

Shipboard credit (for those who’ve already embarked).
745
46.53%

Open bars onboard (for those who’ve already embarked).
164
10.24%

Full or partial refunds (for those who’ve already embarked).
443
27.67%

Credit toward a future cruise (for those who’ve already embarked).
769
48.03%

None of the above.
100
6.25%

Something else, which I'll post.
44
2.75%

Multiple Choice Poll.

Voters: 1601.  You may not vote on this poll.

#1
Pennington, NJ
353 Posts
Joined Nov 2008
While many major airlines (Delta, Continental, United, US Airways, American, Aeromexico and Air Canada, among others) have relaxed cancellation policies in response to the swine flu outbreak, Carnival has been the only cruise line -- so far -- to say it will offer rebooking assistance to those affected by canceled port calls in Mexico. While we wait to see if other lines will weigh in with their own offers, we’d like to know: What do you think the cruise lines should do for passengers on affected sailings? Take our poll and be sure to post your opinion!
#2
Northern California
3,154 Posts
Joined Sep 2006
Speaking for myself, if I were booked on a Mexican Riviera cruise and the cruiseline elected to offer other ports of call instead of the "usual suspects" then I'd be delighted and wouldn't expect compensation. It's not that I don't like the usual ports of call. It's just that I've seen them all more than once. I'd still book a Mexican cruise, since I like cruising and Mexican Riviera cruises can be cheap and are easy for us to get to, but I don't necessarily care if I don't go ashore at those ports.
#3
Greenville, SC, USA
52,226 Posts
Joined Apr 2000
If I was on a cruise that was scheduled to go to Mexico, I would only expect credit for the port charges. I would much rather not go to those ports, whether it meant going to substitute ports or extra sea days.
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Paul
#5
The Land of Ahhs!
44,132 Posts
Joined Mar 2003
Originally posted by paul929207
If I was on a cruise that was scheduled to go to Mexico, I would only expect credit for the port charges. I would much rather not go to those ports, whether it meant going to substitute ports or extra sea days.
I totally agree with Paul on this. The cruise contract is there and everyone should read it before booking a cruise. The cruise line is only obligated to return port charges if a port or ports are missed. They are not obligated to provide any other monitary compensation. Especially when it is something that is out of their control. Hurricanes/weather, unsafe ports, or a Pandemic!
#6
Lenexa, KS
622 Posts
Joined Nov 2005
Originally posted by wg6530
I'd expect substitute ports if available.
What substitute ports are available if you are doing the Mexican Riviera? Hawaii?
#7
947 Posts
Joined Jun 2006
If I had an upcoming cruise, I'd appreciate the option of rebooking at no charge but that then pushes the financial burden on to the cruise lines (sailing with empty cabins).

I'd be a bit grouchy about missing my sun for the rains and cloud of the west coast for instance, but I understand and support the action of avoiding mexican ports for the time being.

Personally I can think of no worse place to introduce an upredictable and unstable virus than a cruise ship.
#8
Pinnacle, NC
195 Posts
Joined Apr 2004
I am torn on this question. I think that when one cruises they should expect the unexpected, hurricanes, illness, etc. The cruise line is not at fault. I think they do a good job of protecting their customers. Too many people want to be compensated for every little thing that doesn't go their way. Yes, it would be disappointing to have travel changed. But, the ships haven't stopped sailing. I think people should just chill and be thankful they can afford a cruise, enjoy what they get, be happy that they aren't sick, grateful to the cruiseline for trying to protect them and enjoy their vacation.
#9
Texas
1,046 Posts
Joined May 2003
We are booked for a May 11th, 5 day cruise. I would like a no-penalty cancel policy. I don't want to rebook. My vacation time at work is already set. My cruise was to have 2 Mexican ports. If they substitute a port and a sea day that would be ok but I don't want a cruise to nowhere. If it is going to be a cruise to nowhere I would want to get all my money back and book a vacation somewhere else for those days. While I understand ports can change etc. and would make the best of it if this happened while my cruise was underway, I also think that passengers should be given an option to cancel if told ahead of time. I wouldn't have booked the cruise if it was listed as a cruise to nowhere. What is ironic is that I am closer to confirmed cases and one confirmed death here at home then I would be in Progreso or Cozumel.
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#10
Richardson, TX
71,126 Posts
Joined Dec 2006
I posted when I came back from the Ike cruise, missed Grand Cayman and got dumped in New Orleans. Only got $20 for missing Grand Cayman, nothing for missing Galveston and got flamed for saying I thought Carnival should have done more to help us, if not some kind of little something for all the stress (believe me the folks on board were inadequate and stressed imo).

I think cruiselines need to step up and do more than $20 for a missed port for good will. I know I will never trust Carnival again. I checked other. I dont care which other, but more than $20 if your whole cruise goes to heck in a hand basket.
#11
281 Posts
Joined Jan 2002
Originally posted by Keksie
We are booked for a May 11th, 5 day cruise. I would like a no-penalty cancel policy. I don't want to rebook. My vacation time at work is already set. My cruise was to have 2 Mexican ports. If they substitute a port and a sea day that would be ok but I don't want a cruise to nowhere. If it is going to be a cruise to nowhere I would want to get all my money back and book a vacation somewhere else for those days.
our family is in total agreement. We could settle for one day in port only, but not a cruise to nowhere.
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#12
Fredericksburg, va. USA
83,778 Posts
Joined May 2001
I know it's an inconvenience, and I would HATE to be booked on a warm weather cruise and be shuffled somewhere else....HOWEVER: This is done to PROTECT your health---they should allow you to re-book with no penalty, but I don't see where any other "compensation" should be given. I mean, staying virus-free seems compensation enough!
#13
Canada
2,965 Posts
Joined Jan 2006
I am up front and center when it comes to compensation for missed ports, but missing these ports is legitimate.

Right now we are at pandemic phase 4, and its not getting better. Lets hope we don't get to 5.

Smooth sailing...
#14
SoCal
1,138 Posts
Joined Aug 2000
If I were onboard right now, I'd be tickled to death if I were offered a future cruise credit, maybe $50 - 100. As someone who is supposed to board May 4, I would like the option to cancel or rebook penalty-free. I might opt to sail anyway, but I would like the option.

Full refund for those who are on the current cruises? That's going too far, IMHO. Partial refund? Ok, maybe something like $100 - $200/head. Personally, I'd be happy without it but I know others won't.

Caveat: I am notoriously easy to please, and I book cruises on purpose that have few or no ports.
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1995 - Norwegian Star
1998 - Carnival Holiday
2001 - Celebrity Infinity Maiden Voyage (loved it)
2003 - Carnival Imagination
2004 - HAL Ryndam
2005 - HAL Ryndam, Carnival Conquest (we won it!), HAL Oosterdam
2006 - May - HAL Veendam, Oct.- HAL Oosterdam
2007 - B2B HAL Oosterdam - had to cancel 2 days prior to sailing.
2008 - Zero, zip, nada - can someone please fix the economy? It seems to be broken.
2009 - May - HAL Ryndam - my favorite ship!
2010 - May - HAL Ryndam, Oct - HAL Oosterdam
2011 - May - HAL Westerdam, Oct - HAL Oosterdam Pac Coast/Mex Riviera B2B
2012 - May - Cunard QM2 (Wow!), Oct. 23 HAL Zaandam
2013 - June 2, HAL Oosterdam, Sep. 29, HAL Westerdam
2015 - July 12, HAL Amsterdam
2017 - Nov 18, Carnival Miracle
#15
1,766 Posts
Joined Feb 2001
I think they should only refund port charges for any missed ports.

Why should the cruise line recompense anyone for a situation they had no part in creating?
#16
Cordova, TN - near Memphis, TN
65 Posts
Joined May 2008
I would like to see the cruise lines negotiate with airlines for assistance in rebooking flight reservations at no charge. I am currently being offered the option to sail in a different direction with onboard credit, rebook another cruise but pay the difference or receive credit toward a future cruise which I think is very fair given the circumstances; however, I am going to have to pay to rearrange my flights or cancel them altogether as the airlines are only allowing changes for flights to & from Mexico, but not to the cruise departure location.
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#17
Las Vegas, NV
779 Posts
Joined Sep 2004
Originally posted by amunhbuu
What substitute ports are available if you are doing the Mexican Riviera? Hawaii?
That is part of the major issue - the only ports that seem to be alternate ports would be San Diego, Catalina, San Francisco, Seattle......
NONE of which would be comprable to the Mexican Riv.....and also the cruise fares. Taking a cruise to SD/Catalina/Ensenada (technical stop) is a MUCH cheaper cruise than the one that we booked - so the cruiseline, in effect, is profiteering (making an unreasonable profit on the service they are delivering) off of those on these cruise.....for example when hurricanes hit, and people were charging $10 for a small bottle of water, they went to jail for doing things like that. I mean, really, the cost of the fuel alone to go to Catalina/SD/is MUCH lower than what the fuel would cost to go to Mex Riv.

I agree with the cruiselines taking all precautions to keep everyone safe and healthy, I do not agree with them not communicating with their passengers (Princess specifically), and so far, NOT giving their passengers the option to cancel the cruise, or offering a reduction in cruise fare to a more reasonable fare for the cruise we will be getting, rather than the one we paid for.
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"Life is a banquet and most poor suckers are starving to death!!"
#18
Second City
5,239 Posts
Joined Jan 2007
Originally posted by world~citizen
I am up front and center when it comes to compensation for missed ports, but missing these ports is legitimate.

Right now we are at pandemic phase 4, and its not getting better. Lets hope we don't get to 5.

Smooth sailing...
I beleive WHO raised it this afternoon to 5.
#19
SoCal
1,138 Posts
Joined Aug 2000
For those with a fondness for dark humor...

This little piggie went to Mazatlan,
This little piggie stayed home,
This little piggie got OBC,
This little piggie had none.

And this litte piggie cried, "Free, Free, Free!" all the way home.
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1995 - Norwegian Star
1998 - Carnival Holiday
2001 - Celebrity Infinity Maiden Voyage (loved it)
2003 - Carnival Imagination
2004 - HAL Ryndam
2005 - HAL Ryndam, Carnival Conquest (we won it!), HAL Oosterdam
2006 - May - HAL Veendam, Oct.- HAL Oosterdam
2007 - B2B HAL Oosterdam - had to cancel 2 days prior to sailing.
2008 - Zero, zip, nada - can someone please fix the economy? It seems to be broken.
2009 - May - HAL Ryndam - my favorite ship!
2010 - May - HAL Ryndam, Oct - HAL Oosterdam
2011 - May - HAL Westerdam, Oct - HAL Oosterdam Pac Coast/Mex Riviera B2B
2012 - May - Cunard QM2 (Wow!), Oct. 23 HAL Zaandam
2013 - June 2, HAL Oosterdam, Sep. 29, HAL Westerdam
2015 - July 12, HAL Amsterdam
2017 - Nov 18, Carnival Miracle
#20
georgia
188 Posts
Joined Oct 2008
This is our frist cruise and we have been planning it for nearly a year. I would be so happy if the would refund us. We are scheduled for G.C. and Cozumel - we know we are not going to M.X. but what about Grand Cayman, can anyone guarantee we will be able to tender? I think not, I've heard that often the Sea is too choppy to make it.

I wish they would refund!