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2/13/05 Radiance Bad Experience With Medical Staff

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Just back from our Feb 13th Radiance cruise and what a great time we had. Haven’t had time to even think about a review yet, but I’ll do it this week. I have to say that although the cruise was great, one of our group (8 of us) had a less then fantastic cruise. This put a damper of sorts on the rest of us the last couple days. On Thursday evening my wife, myself, and my brother in law decided to skip the evening show and enjoy the hot tub. We went out and found no outdoor hot tubs open for use. They are going full blast with nets over them. RCCI will hear about that later. No reason to close 2 (cleaning is the excuse) out of 3 hot tubs on the ship at 8 o’clock in the evening. We proceeded to the solarium where we found that the small hot tub there was open, but full. We waited for my brother in law to arrive in back of the hot tub where you can walk between the sides of the ship. There are lounges there and we sat waiting for the hot tub to clear a little. It never did after 15 minutes. My brother in law arrived about then and as he walked toward us we started to converse. He was no more than 3 lounge chairs away from us and his feet suddenly went out from under him as if he were on ice. We found out later that this area is almost always wet. This due to the sun never hitting that area. The roof was retracted for a time on the first day but I never saw it open again the rest of the week. This made for a very warm, moist environment in that area of the ship. Tonight, the wood floor was not only wet, it was slimy wet. You can imagine how slippery it was. He went down so hard. He immediately knew it was bad. Tom used to play rugby and knows about pain. He and I both heard the crack of his ankle. My wife (an RN for almost 30 years) immediately jumped up and said “don‘t move”. She called emergency on a nearby phone and it took forever to get an answer. At least 5 minutes later security comes, but no medical help. He calls on his phone to someone and probably another 5 minutes goes by and a nurse shows up. She asked what happened and her first comment was “he was walking too fast”. Due to recent hip surgery, Tom does not walk fast. She asks Tom “can you move you ankle and toes”. He responds and shows that he can and she replies that “it was just a bad sprain as you would not be able to move the ankle if it were broken”. WHAT? She say’s he’ll need a wheelchair and takes off. She never went closer than 6 feet from Tom. No examination, nothing. Said she needed to get an exam room ready for his arrival. A couple minutes before the nurse left, Tom’s wife Joyce arrives and is obviously in shock as much as my wife and I were. My wife and sister both informed the nurse about the recent hip surgery and that he wouldn't be strong enough to lift his leg by himself. She didn't listen to a word they said to her. The wheel chair comes and there is just no way. Tom is in terrible pain and cannot possible get himself in it. Even if we got him in it, where is his injured foot supposed to go? Security (4 of them now) just keep whispering among themselves and it’s so obvious that they are not trained for this. They are all afraid to offer help in any way. My wife tells the head security person that he needs a stretcher, not a wheel chair. Security then calls the nurse and she tried to talk Tom into the wheelchair idea again over the phone. My wife and sister again insisted on the stretcher. The stretcher arrives and my sister actually had to ask them to lower the stretcher so they could get him onto it. The untrained personnel made no attempt to immobilize / stabilize the leg. No splint, nothing. Joyce and my wife took care of this “minor” detail as they lifted him on the stretcher and started down to medical 7 floors directly below. Down there, the doctor arrives, examines, and takes x-rays. He pronounces it a “soft tissue injury”. A bad sprain is all. He wraps the ankle with a pressure bandage. The doctor gives Tom a shot for pain, some pills, and says come back in the morning for a further check up. There was to be an orthopedic surgeon on duty then. Tom felt better after the ankle was wrapped and the shot started to kick in. No help was offered whatsoever after the visit. They didn’t give him any instructions. Not even a suggestion to put ice on it. This medical office did not even have a pair of crutches that were acceptable. They only offered a mismatched set which were barely usable. One of the handles of one crutch actually had a bent finishing nail holding the pin in. I had to push him up to his cabin which was no big deal, but I think help should have been offered. The wheel chair would not fit through the door of his cabin, so it was tough getting him in this night. He ended up putting his knee with the bad ankle on a chair and sliding inside the cabin on it pushing with his good leg. The night was very long for Tom and his wife as neither slept at all.

The next day I pushed Tom down to medical where he was greeted by a nurse that had no idea he was coming. She took vitals and took him into the exam room. There the new doctor happened to be walking by the posted x-ray of Tom’s ankle and pronounced it broken. IN 4 PLACES!!! How could any reputable doctor misread such an obvious injury as the first doctor did. Tom and Joyce heard later of other misdiagnosis’s by that first doctor. A cast was put on at this time and Tom immediately felt somewhat better because the injury was immobilized now. The doctor said that he would probably need at least a pin for a permanent repair after getting home.

In all of our group’s opinion, the medical services as a whole on the Radiance at this time is not adequate nor professional. The second doctor that Tom visited was the only one we saw that showed any professionalism in the medical facility. The first doctor could not read an x-ray of an obvious fracture. The first nurse showed no professionalism as she left an injured person under the care of medically untrained RCCI security personnel. The second nurse was better, but not a lot.

I would not want to be on this ship if I had a serious medical condition. If you ever had a heart attack and seconds count, this ship being staffed the way it is now, would be the last place I’d want to be. I’ve heard great things about medical facilities on cruise ships. The Radiance is not one of these. I hope no other cruise ship is.

Friday after the cast was applied, Tom and his wife finally got some rest. Tom really was insistent that we all continue to enjoy OUR vacation, but as you can imagine, much of the fun of the previous 4 days our group had dissolved somewhat. At breakfast we saw our assistant waiter Vonda and told her of Tom’s ankle. At dinner this night our waiter Edwardo knew of Tom’s injury and he did not ask if we wanted to take something back to the cabin for him like most waiters would. Between dinner and desert, he personally took Tom’s meal to his cabin. He was definitely one of the best waiters we’ve had in 15 cruises even before this above and beyond act of kindness and service. His assistant Vonda, was equally impressive. Always there for anything we needed.

On Saturday, Tom joined us on deck for a couple beers before dinner. Still much pain, but better than the day before. Beer always helps. Tom did make dinner on this last night, but retired early after that in preparation for the long plane ride back to Albany. It had been a long 2 days and he need a good nights sleep.

On Sunday our group of 8 all had early debarkation because now we had 2 people in wheel chairs. This was quite painless except for Tom. RCCI insists that they transport you off the ship basically just so they can get the wheel chairs right back ASAP for new passengers coming on. Glad for the help but the people they have doing this are not experienced we found. The person pushing Tom smashed his injured ankle into a beam in the wall while turning the chair around. How careless can someone be?

Overall, RCCI dropped the ball on this situation. They never offered any acknowledgement of the accident.

After two visits to the medical facility, the couple found charges totaling $705 on their seapass account. It took two visits to guest relations and three telephone calls before these charges were finally removed. On the first visit to guest relations, my sister was told that an investigation had been conducted and that the ship was in no way at fault, which was why the charges were valid. They later called guest relations and asked about what investigation had been conducted... Who did they talk to? They never asked my sister or her husband any questions, nor did anyone talk to the two witnesses to the accident, myself and my wife. The person Tom spoke to stammered and stuttered a bit and said she would call him back. Then the charges were removed. No apology, no offer of compensation of any kind. This is the third RCCI cruise my sister and her husband have taken and they've always been thrilled with everything about their cruises until now. They were extremely disappointed with the lack of consideration shown them, with the exception of their room steward, who was very considerate and kept checking on Tom to see if he needed anything or there was anything he could do to help, and the waiter who personally delivered his meal to his cabin. Joyce wrote three pages of comments when she left the ship asking that they take care of the area near the hot tub where the accident occurred and at least put some sort of non-slip surface down so nothing like this happens to anyone else. She's hoping that RCCI will now at least somehow acknowledge the accident and offer some sort of apology or compensation, but that remains to be seen....

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Wow. I am so sorry for your friend. I hope he heals swiftly! I have wondered about the medical staffs on ship and have yet to hear anything positive.

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Wow. I am so sorry for your friend. I hope he heals swiftly! I have wondered about the medical staffs on ship and have yet to hear anything positive.

 

Okay, then let me tell you about the medical staff on the Serenade. My husband had a heart attack on our recent cruise and the medical staff, doctors and nurses, were wonderful. He had excellent care and is doing very well now.

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Ouch, what an unfortunate experience.

 

I personally would contact RCI and explain about the misdiagnosis and the fact that this was a clear case of malpractice. The incompetent physician who could not read an x-ray should be appropriately disciplined and that you would expect compensation for one day of cruising lost due to the malpractice. Had he been properly diagnosed the evening of the accident, then he could have had the foot set and could have had one more day of the cruise to enjoy instead of an unpleasant night with a break improperly treated and then having to spend the second day getting treatment that should have occurred the first night. Additionally, the fact that appropriate crutches were not available was inexcusable; these are so standard that many facilities have these and they are easy to acquire as well.

 

Such a complaint should be done in writing as it is extremely crucial to document such issues. The cruise industry needs to be held accountable and without written complaints, there will never be enough impetus to correct such problems and improve the conditions.

 

The cruiseline can certain argue the case of responsibility for the accident on many factors, but they cannot escape the culpibility of the lack of qualified medical treatment and resources for treating accidents on-ship. That is most definitely negligent and they should be called on the carpet for not offering any sort of compensation on their own.

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OUCH! I hope his ankle is better soon. Cna't beleie the first dr missed an broken ankle.....in 4 places! :eek:

I have used the medical staff twice in recent cruises, nothing as serious as croozin susan's hsubands heart attck or your frineds broken ankle, but I did recieve excellant care and advice.

 

***

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I had to seek medical attention on the AOS last month. I had a minor injury and was seen promptly -- because it was during the posted office hours. They had a enviable facility. I was very impressed because I was treated very well. The doctor gave me a shot and a script for meds and asked me to come back during evening office hours if I had not improved.

I felt like my experience was typical. I, fortunately, did not have an accident. I think the doctors follow a strict protocol at sea as they do on land. You stated that the first doctor was not an orthopedic surgeon. He did what he had to do to immobolize the ankle. The specialist was consulted in the morning. This is no different than a typical visit to an ER. As far as the charges are concerned, I hope the patient had cruise insurance, because the medical emergency should be covered.

How is the cruise line supposed to compensate your brother-in-law's injury? Removing the charges from the account was a gift from them. They were not admitting liability. He had an accident. Because he was in such unbelievable pain, everything probably seemed to happen in slow motion. Would having the other hot tubs opened have prevented him from falling?

I hope he is on the mend now and back in the hands of his own medical people.

-- Judy

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How is the cruise line supposed to compensate your brother-in-law's injury? Removing the charges from the account was a gift from them. They were not admitting liability. He had an accident. Because he was in such unbelievable pain, everything probably seemed to happen in slow motion. Would having the other hot tubs opened have prevented him from falling?

I hope he is on the mend now and back in the hands of his own medical people.

-- Judy

 

Note in my response, I did not make the assumption that the cruise line was responsible for the accident itself. As you say, accidents occur and unless they were deemed to be specifically negligent, they would not be legally responsible. A pool deck with water on the floor is an area that pax are supposed to be personally cautious and responsible.

 

However, what the cruiseline cannot escape from is the responsibility to provide appropriate medical treatment for injuries that are sustained on-board. That means that they should have basic first aid and triage services. They should have at least emergency paramedic level aids to provide life support until a pax can get to appropriate medical facilities (hence what another poster mentioned in another thread about the ability to airlift a patient via helicopter to land-based facilities). In this case, the medical personnel on board made a very serious medical error; something simple enough that most medical students learn...how to read an x-ray for broken bones. Unless this was a hairline crack in an unobtrusive area, it should have been obvious. Since there were 4 fractures, this should have been easy enough to spot. That kind of medical negligence should be the cruiselines responsibility. They have compensated some passengers for being quarantined to quarters, and have provided X days of credit towards future cruises. The least they can do it compensate the patient the one day of credit towards a future cruise for a medical error that resulted in losing a day on-board.

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Ouch! Sorry you had such a bad experience.

 

Here's what it says in your cruise contract: "Any medical personnel, masseuse, hair stylist, manicurist or other service providers onboard are provdied solely for the convenience of Passenger. Such persons are independent contractors and not acting as agents or representatives of Carrier. Carrier assumes no liability whatsoever for any treatment, diagnosis, advice, examination or other services provided by such persons. Passenger shall pay for all medical care requested or required, whether aboard or ashore, including the cost of any emergency medical care or transportation incurred by Carrier."

 

Now, the ship may waive the charges because your friend slipped in a wet area and there is a question of negligence. So for good will purposes (and to head off a negligence lawsuit), they may eat the cost of your care. And whether the above clause really works (think about those unenforceable parking lot tickets that say "this ticket limits our liability" -- NOT) is another question. But I am certain they will point to this clause, shrug their shoulders (metaphorically, perhaps) and say, "sorry!", at least initially.

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On a previous Celebrity Constellation cruise, I had the need to visit the ship doctor. During a ship sponsored excursion, I sustained a deep cut to a foot, from stepping on coral. Since it was a ship sponsored activity, I naturally paid no fees. I felt that the doctor and nurses, provided very good care.

 

Celebrity went above and beyond what was necessary. A visit to my state room, to check on my welfare. A visit to my dining room table, towards the end of the cruise, to ascertain if the injury had affected the quality of my cruise.

 

Granted they were liable for my injury, they still provided reasonable care.

 

On last week's Serenade cruise, a person sustained a leg injury, while onboard. The Captain stopped adjacent to St. Kitts, where a coast guard vessel, transported the person back to the island.

 

I asked a crew member, how often these medical emergencies occur? Believe it or not, he indicated that it is not out of the ordinary, to have a passenger removed from the cruise ship.

 

My only complaint about the medical staff operation, are the hours that they are accessible. On both of these cruises, there was only about a 2 hour time period, that they were "open".

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Okay, I know this may, or may not be received well, but on our Radiance and Jewel cruises, accidents because of the floor surrounding the bar area near the hot tubs created several accidents in which the individuals slipped and fell very hard. For one of them, I'm sure he had to go to medical, since he couldn't get up off the floor. He was a very tall, well-built man and went down very hard. The bartender that saw it said nothing.

 

Unfortunately, accidents are treated differently than heart attacks. The ship knows that the heart attack is not their fault. An accident, that is another story all together. I've seen where RCI employees are quick to condemn the victim and not the cruise line, for obvious reasons. They don't want to pay out damages.

 

If you are hurt on a cruise ship, it is your responsibility to ensure the accident was NOT the fault of the cruise ship line. Of course, if you fell because you drank too much, didn't wear the appropriate attire for the area you were in, etc., then of course, you need to take the blame. I'm sure that the employees have been schooled in asking you very little, and teaching them not to take responsibility, since they would prefer to find a way to make it your fault. Sorry, but that is the way it is these days.

 

Take pictures of the site. Document the folks that were around when the accident occurred and make sure that the hotel manager and medical facility is informed of the issues and the problems. Also, ask to speak to the "Safety Officer", since they are responsible for your safety.

 

Personally, I think that bar area is a real problem. They should probably put some indoor/outdoor carpet around it to prevent the slips and falls that happen there regularly!

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TINKERME1, has a point.

 

If you are injured on a cruise, where the cruise line may be negligent, you have to look out for yourself. On the Celebrity cruise, that I seeked medical attention, another gentleman was present. He complained about sustaining a foot injury, while tripping on an elevated doorway. Before, they provided medical treatment, they escorted him to the exact location of the incident.

Obviously, to assess their potential liability, for his injury. Document the incident, with photos, if possible. Obtain personal information from any witnesses-yourself-this is important. It may be months/years down the road, that your initial injury, develops into a related problem.

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As the wife of the gentleman who suffered the broken ankle (and sister of cruisinfanatic), I'd like to respond with a little follow-up on this situation. First, I'd like to say that I'm thrilled for everyone who has had positive experiences with medical facilities on the ships which they needed to use. I'm very glad to hear that everyone doesn't have the same type of experience we've had. After saying this, I can only tell you that I love Royal Caribbean and only hope nobody else has to go through what we're going through now.

 

Since we only arrived home on Sunday night and weren't able to get an appointment with our orthopedic surgeon on Monday, my husband finally visited the doctor today and is scheduled for surgery on Friday to have a pin inserted into his ankle. This means not being able to use his foot for at least six weeks (the doctors estimation), and probably not being able to work. He's only been employed in his current position since last September and will probably not be paid while he is recovering. I also work full-time and have to take time off (right after returning from vacation) to drive him to the doctor and the hospital, etc.

 

Who is responsible for my husband's lost wages in this case? Yes, it was an accident and we understand that accidents do happen. This I will admit, but this accident happened because the ship was negligent. I do not consider it a "gift" that the medical treatment was removed from our seapass account. It was clearly their fault and they knew it. Every other pool or hot tub area on this ship is covered with some sort of non-slip surface except this particular area. My husband is always very careful when walking because of hip replacement surgery he had several months ago. If he were to break this hip, his doctor has told him that he could likely end up in a wheel chair permanently. Thank God it was only his ankle! And, for anyone interested, he was NOT drinking at the time.

 

The day after this accident occurred, I went back to the exact spot where my husband fell and there were yellow "slippery when wet" signs all over the place (which I did photograph). The area had also clearly been scrubbed down so that it no longer had a layer of slime across the top of it, but it was still somewhat slippery because it was wet.

 

My main concern, however, and the main subject of the letter I'm writing to Royal Caribbean, is that I would like some reassurance that the situation on this ship will be remedied. Rubber mats or a pebbled surface in this area is necessary. If an elderly person had fallen here, it could be potentially life-threatening. And I have seen MANY elderly people in the solarium on this and previous cruises I've taken.

 

All in all, I'm very disappointed in the response we've received from the cruiseline regarding this situation thus far. I do want to mention, however, that the first five days of our cruise were absolutely wonderful! I'm hoping something positive will come from all of this and I truly appreciate the comments I've read so far. Thanks and happy cruising to all!

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Who is responsible for my husband's lost wages in this case? Yes, it was an accident and we understand that accidents do happen. This I will admit, but this accident happened because the ship was negligent. I do not consider it a "gift" that the medical treatment was removed from our seapass account. It was clearly their fault and they knew it.

 

No one is responsible for your husband's lost wages. Read what you wrote--it was an accident. The medical staff may have been incompetent--I can't argue with that one, but accusing the ship of being negligent because there is water on the floor near a hot tub is silly. Your husband just had a very unfortunate and very unlucky accident. I can't possibly see how it was "their fault". Your husband could have been walking as carefully as any human being could but that doesn't mean that it is therefore impossible for an accident to occur.

 

If a cruiseline is to be found negligent of anything it should be the fact that they allow unlimited quantities of food to be consumed by already overweight and unhealthy people.

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I would like to make 2 comments:

 

1) I was treated by a ship doctor on the Grandeur when my Gall Bladder went and I was treated well. They could not "fix" the problem - but they kept me comfortable until I got home

 

2) I have seen wet area's in the solarium that I agree, could be life threatening. In no way should a passenger be responsible for the medical care received when the ship is at fault. This is no different then a wet floor in a supermarket(in which case the market is all too ready to pay medical, lost wages etc.).

 

Some of us save all year to go on our cruises - now only hard earned cash- but also vacation time. What happened to me was too bad - but it was noones fault. What happened to Joyforu's husband could have been avoided. I think he should be reimbursed for lost wages, medical and a few extra cruise days (just to keep 'em coming back!!)

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No one is responsible for your husband's lost wages. Read what you wrote--it was an accident. The medical staff may have been incompetent--I can't argue with that one, but accusing the ship of being negligent because there is water on the floor near a hot tub is silly. Your husband just had a very unfortunate and very unlucky accident. I can't possibly see how it was "their fault". Your husband could have been walking as carefully as any human being could but that doesn't mean that it is therefore impossible for an accident to occur.

 

If a cruiseline is to be found negligent of anything it should be the fact that they allow unlimited quantities of food to be consumed by already overweight and unhealthy people.

 

This is unfair. What the cruiseline was negligent about is not correcting a dangerous situation. All pool areas should have non-slick surfaces. Most places with pools use concrete, stone or other porous materials that absorb some of the water and do not use slick surfaces. As JoyForU pointed out

 

"Every other pool or hot tub area on this ship is covered with some sort of non-slip surface except this particular area."

 

and

 

"My main concern, however, and the main subject of the letter I'm writing to Royal Caribbean, is that I would like some reassurance that the situation on this ship will be remedied. Rubber mats or a pebbled surface in this area is necessary. If an elderly person had fallen here, it could be potentially life-threatening. And I have seen MANY elderly people in the solarium on this and previous cruises I've taken."

 

The point is that many pax travel through the area and although accidents can occur anywhere, the cruiseline should do what they can to minimize the risk. By not doing so, they are culpible. This is just like a restaurant who does not repair damage to the sidewalk outside their building. My MIL tripped on broken sidewalk outside a restaurant and the court found that the restaurant was liable and the restaurant has had to pay for treatment for the knee problems with which she has suffered the last several years (including paying for treatment at the time and the canes she requires to walk now). The cruiseline *is* responsible for making sure conditions are as safe as possible and the cruiseline did not in this instance. They need to rectify this problem.

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[quote name=

 

My only complaint about the medical staff operation, are the hours that they are accessible. On both of these cruises, there was only about a 2 hour time period, that they were "open".[/quote]

 

While it may appear that they are only open for a short period, they are actually working (on call) 24/7. A call to 911 is all it takes to get through to the medical facility. During the 48 hours my husband was in the facility there were many members of the crew being treated at all hours.

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Wow, we haven't even taken our first cruise yet and are already doubting if we should take the risk. I hope RCI steps up to the plate. Keep us updated on the outcome.

 

Sorry to hear about your husband.

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Wow, we haven't even taken our first cruise yet and are already doubting if we should take the risk. I hope RCI steps up to the plate. Keep us updated on the outcome.

 

Sorry to hear about your husband.

 

Unless you are in really bad health and expect to use the health services on board the ship, I really really hope you are kidding. Using this logic, I would be afraid to walk outside to get the newspaper. I would never drive, do you know how many people get killed every year in cars? I would never go to the store, to a hotel, or even to a hospital. The world has dangers everywhere. Cruise ships while not perfect are a very safe environment relatively speaking.

 

jc

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I'd like to know what designers of these ships are thinking. Why would RCCI design areas that are dangerous. I never thought about it until Tom fell. Here is a wood surface that is always going to be wet and slippery with use of the hot tub. In this case the wood floor was wet, slippery, and dirty making the condition worse. I know why. Because it looks nice. Nicer to look at than the non slip surface almost everywhere else on the outside decks. Safety takes a back seat around the solarium hot tub on the Radiance and other ships. Yes this was a terrible accident, but it was an accident that was preventable by the cruiseline. They basically designed an unsafe walking surface into the ship. The outside hot tubs are surrounded by the non slip surface. See a picture I took during this cruise.

 

Radiance_pool.jpg

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RCI needs to take a look at the Areas around the indoor pool areas. My wife also fell and sprained her ankle on the the Infinity last July. We also waited 20 minutes and security never showed! Those floors are a hazard!!

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Unless you are in really bad health and expect to use the health services on board the ship, I really really hope you are kidding. Using this logic, I would be afraid to walk outside to get the newspaper. I would never drive, do you know how many people get killed every year in cars? I would never go to the store, to a hotel, or even to a hospital. The world has dangers everywhere. Cruise ships while not perfect are a very safe environment relatively speaking.

 

jc

 

hey jc - you forgot bathtubs. very dangerous. ;)

 

Debbi

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Guest OBAYbee

I am not in any shape or form trying to defend the lack of attention you got that night.

Unfortunately, our medical personal are under enormous restrictions and my guess is those standing around doing nothing were told to do nothing. The nurse that came to the site baffles me. For all she knew he could have had a heart attack and fallen.

I hate that this happened to him.

Something sort of similar happened to me last month. Not on a ship though. My 17 year old daughter was rear ended on her way to school. She was unable to reach myself or her father. We were both in meetings.The officer at the scene got impatient and told her the car (jeep) didn't need a tow and for her to get back to school.

She did as she has been taught to do. Obey the police. I finally got the message and went to get her from school. She began complaining about her neck hurting so we made a u-turn and went to the ER. Four long hours later the diagnosis came thru. She had a fractured cervical vertebrae. When I told the doctor that the officer instructed her to get back to school he asked for a copy of the police report and said that he planned to follow up with the police dept. regarding their poor judgment of sending a minor to school knowing nobody in her family knew she was in the accident.

 

I didn't mean to drag this out for so long. I just wanted you to know I truly know how you must have felt. Hope he gets better soon!

 

 

btw.. The jeep was totaled! It hit so hard the inside of the car buckled up and you could see this huge hump inside the middle of it from where it was bent.

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So sorry to hear about your husband...

It is interesting to read some comments some people are making... from my perspective, being that there will always be water in that area and having a slippery floor is more than NEGLIGENT... this is in no way silly and ignorant the person who say that it was "accusing the ship of being negligent because there is water on the floor near a hot tub is silly."

 

If they design a ship like this they are more than responsable for the saftey of every person on that ship... regarding the ship's design...

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Wow, we haven't even taken our first cruise yet and are already doubting if we should take the risk. I hope RCI steps up to the plate. Keep us updated on the outcome.

 

Sorry to hear about your husband.

Oh dear. Please don't cancel your cruise because of our problems. You would most likely be missing one of the best times of your life! Cruising is (usually) absolutely the BEST vacation you can possibly have! Even with the problems we're currently having, I would certainly not discontinue taking cruise vacations.

 

Also, I want to thank everyone (except of course the person who believes I'm being silly) for their comments and concern. As one person pointed out, some people save all year to take a cruise vacation. In our case, we saved for two years in order to go on this vacation and now we may have trouble even paying our bills because of this accident.

 

You've helped me a great deal in the composition of my letter to RCCI. Surgery is scheduled for tomorrow. We'll keep you posted.

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I am so sorry about Tom.

 

I just want to add that I was on Radiance in January, and I cant tell you how many time I, and many others came close to taking a nasty spill in the Solarium. The floor there is very slick and extremely dangerous. Something has to be done!!!

 

I wish you the best

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Watched a lady go A$$ over teakettle in the Rhapsody solarium...I know it hurt her both physically and emotionally but she was able to get up and walk away. I have learned to watch my step around those pools no matter what type of shoes I have on. Its slick!

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Hi all,

 

I was asked to let everyone know how Tom's surgery went. He had two pins put in his ankle last Friday and has been home recovering since. He's in quite a bit of pain, but the prescribed painkillers are doing a pretty good job. I, on the other hand, can't wait for him to get better. I'm not real fond of having a second job as a nurse. :-) Thank you all again for you kind words of support.

 

Joyce

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Ship owners/operators are held to the HIGHEST standard of care, for exactly the reasons discussed in this thread. There's a duty to keep pax areas safe, a duty to provide adequate medical care, etc. There certainly may be a claim here (for lost wages and more), but read the fine print in your ticket. Most tickets have venue limitations (where you can file suit; usually Miami) and how long you have (sometimes as little as 6 months).

 

Hope he heals well and is cruising again soon.

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I am so very sorry to hear about your husband's accident. I think that RCL should definetely compinsate you in some way-slimy floors? that is negligent. And for a nurse to say just bcause you can move your toes and ankle it's not broken? I am a nurse and that really isn't the case! I wonder where she got her license? I really hope all goes well with his operation and best wishes for a speedy recovery! Angel

 

 

Sovereign of the Seas 8/2003

Enchantment of the Seas 11/2003

Sovereign of the Seas 2/2004

Sovereign of the Seas 5/2004

Voyager of the Seas 5/2005

Disney Wonder 8/2005

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We witnessed a medical emergency Thanksgiving week while on Radiance -- a woman passed out in the Windjammer and about 5-7 minutes went by before the "alpha, alpha, alpha" announcement was broadcast -- even though I was standing directly beside the phone when the staff member phoned in the emergency immediately after she went down. After the emergency was broadcast the medical staff appeared quickly and the area was cordoned off with yellow tape. The Windjammer staff did react quickly by bringing a chair over to elevate her legs, but other than that they just all hovered nearby...I think the non-medical staff acted appropriately; the only thing that annoyed me was the delay in the "alpha" announcment -- if this woman had had a seizure or heart attack that caused her to pass out valuable time would have been lost in that delay.

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