ffjr136 Posted March 15, 2005 #1 Share Posted March 15, 2005 We are still extremely disappointed in the response that we received from Princess Customer Care, last April, 2004. We had booked a cruise in January, which was departing on Feb 21, 2004 out of Ft. Lauderdale on the Grand Princess. We did not opt for insurance, as it was so close (and we have never needed it before). But, of course, the unthinkable happened and in early Feb., I was diagnosed with cancer. We were unable to take the cruise and notified our cruise company, Vacations To Go. They contacted Princess first, and were told that there was nothing they could do; my husband could take someone else, though...! We were not even able to give the tickets away, because of security reasons, I think. They didn't even want medical records for proof, as they said too many people try to cancel because of medical reasons! (That's a good reason to punish those who have legitimate medical problems such as myself?) So, we were offered a refund which amounted to about $3 each, after the taxes, port charges, etc. How insulting, but we really were not even asking for our money back; only a credit toward another week, even a "slow" week, after my treatments were completed. The reply from Princess Customer Care was polite and concerned, but they said that their insurance company would not allow them to even credit our week. They said that we must understand that they need to honor their integrity. I believe they lost all integrity and my respect with this response. I am now well enough to fight once again for our cruise; we had selected Princess because of their great reputation and people skills...maybe on board the ship, but not back in the customer care office. I have told many people since this happened, (who have all been appalled,) and will continue to do so, until we have some satisfaction from the Princess Lines. I am hoping that this mechanism will give my situation even more exposure. Link to comment Share on other sites More sharing options...
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