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Cruise Critic Members: Get This!

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Last evening, I sent an e-mail to the person who responded to my previous reservation questions, a Sylvia Culver, Coordinator Pre-Cruise Guest Services, asking this question:

"Is there someone to contact on the Dream in order to set up a Cruise Critics meeting? I have read about other cruisers who have had a great deal of support from their NCL cruiseliners for this purpose."

 

Much to my surprise, at 7:00AM this morning, I was awaken by Ms. Culver's call to respond to my inquiries.

 

She started off telling me that NCL does not support Cruise Critics meetings because it does no one any good to sit and discuss negative things, etc., etc. Finally she said, "If I am wrong, feel free to correct me." I told her she was wrong. I asked if she knew what Cruise Critics was. She said, "Yes", and continued to say if I wanted to have a meeting, I would have to do it myself when I get on board because NCL does not support such activities, etc., etc. I tried again to tell her that the purpose of the meeting was to meet each other and perhaps go on shore excursions together and make new friends. I asked again, if she knew what Cruise Critics was. This time, she said "No" and she would find out about it.

 

She answered my other questions then she said she will go find out about Cruise Critics. She returned shortly and said she will give me an address but I would have to write the letter myself to make the request. I had to scramble out of bed to get a pen. I told her that it was 7:00AM and I was still in bed. She said she didn't know there was a three hour difference and she was sorry. She then added that this must be a new program that NCL had just implemented (past cruisers on the CC Board talked about having done it for at least 2-3 years). I felt I didn't want to continue to enlighten her.

 

I asked for the name of her supervisor. She asked why. I told her that I was not very happy with the call. She said she answered to the CEO of the company. Then she asked why again. I told her that she had called and awaken me at 7:00AM and that she had kept arguing about the Cruise Critics meeting. She said "I apologized, didn't I? And that's not good enough?" I said "No". She said she would go to find someone to talk to me. She came back and said there was no one. I told her I'll just write to the CEO then. She said "OK."

 

Needless to say, I could not go back to sleep again.

 

I have sent a complaint into customercourtesydream@NCL.com and will be sending a letter to Mr. Vetch.

 

 

:mad:

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That letter and $.99 will probably get you a large coffee. We all must encounter an untrained customer service drone from time to time. Good luck with your complaint.

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She is absolutely correct!!

 

Formal cruise critic meetings are never held on the Dream. If you want an informal meeting, you'll have to arrange it yourself.

 

I'm certain Mr. Vietch has better things to do than address your complaint!

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That letter and $.99 will probably get you a large coffee.

 

Large?

 

-Monte

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It seems that the folks on the Dawn and the Star go out of their way to assist CC members with setting up a meeting. Why should it be different throughout the fleet?

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She is absolutely correct!!

 

Formal cruise critic meetings are never held on the Dream. If you want an informal meeting, you'll have to arrange it yourself.

 

I'm certain Mr. Vietch has better things to do than address your complaint!

 

Wow The Divine and I see things the same way. In fact there is no formal CC meetings on any NCL ship. CC has an exclusive relationship with RCI.

 

That said you can request a space for you to hold a meeting of CC members onboard the Dream. It is up to the maanagement on the ship to decide what if anything special will be supplied.

 

I have had meetings with other CC members here in meeting rooms on the Sun with no one crew member and not even coffee. I have been at meetings where most of the key staff attended.

 

Don't expect a single extra because you post on the Internet. Anthing more then a space to meet should be considered an extra.

 

All that said a 7 am wake up call from a less then profession marketing person is not accepable. Write the letter and be reasonable. Mr Veitch responds to reasonable requests

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HCF

 

First off, I find it unreal that someone representing a Corporation such as NCL would be so ignorant of what this site is all about. Maybe someone pee'ed in her cheerios, but to go actually place a call to your home at 0'dark thirty in the morning is simply incredibley stupid. To compound that, to suggest that she worked directly for the CEO, in the real world, would be corperate suicide!

 

Writing a letter would make you feel better, but I'd probably use a phone and go up the corperate ladder until someone can explain why this happened to you. You, at least have her name! People like that are a cancer that needs to be cut out!

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Wow The Divine and I see things the same way.

 

Thanks Shoreguy!!!

 

I think l'll quit while I'm ahead.:rolleyes: .

 

BTW..l'm not really a (insert 'b' word)..l just play one the NCL C.C. board as a reaction to my Nightmare aboard the Dream.

 

'the cruise is over but the (bad) memory lingers on..'

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hcf,

 

I'd have been ticked, too.

 

If someone doesn't know what they are talking about/responding to (gotta love that "sit around and talk about negative things" comment!), doesn't think to maybe check what hour they may be calling, and lies about who they report to ... well, I sure wouldn't want that someone on MY customer Service team! If I had one, I mean.

 

Unfortunately ... there seems to be a bunch of that sort on Customer Service teams nowadays. Hey, at least she spoke English!

 

 

 

(She did, didn't she?!)

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That letter and $.99 will probably get you a large coffee. We all must encounter an untrained customer service drone from time to time. Good luck with your complaint.

In what City would that get you a large coffee? Not from Starbucks....

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LOL........in my neck of the woods,S.E.Pennsylvania, a large(20oz) Hazelnut coffee from my local WaWa store is $.99 / $1.05 depending on which way the wind blows.

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Wow The Divine and I see things the same way.

 

Thanks Shoreguy!!!

 

I think l'll quit while I'm ahead.:rolleyes: .

 

BTW..l'm not really a (insert 'b' word)..l just play one the NCL C.C. board as a reaction to my Nightmare aboard the Dream.

 

'the cruise is over but the (bad) memory lingers on..'

 

 

Now...Ms. M - we both know that the contrary part of Ms. M didn't just happen after your terrible problems on your "NON-trip" to Paris. I'm sure it didn't help - but *wink* we know better that that!! *smile*

 

Hugs, Emi

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LOL........in my neck of the woods,S.E.Pennsylvania, a large(20oz) Hazelnut coffee from my local WaWa store is $.99 / $1.05 depending on which way the wind blows.

 

Calee,

What a small world!!! I'm right down the road from you in Parkside, PA...

JR

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Now...Ms. M - we both know that the contrary part of Ms. M didn't just happen after your terrible problems on your "NON-trip" to Paris. I'm sure it didn't help - but *wink* we know better that that!! *smile*

 

Hugs, Emi

 

:rolleyes: !

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Cruise_More_Often

shoreguy

cmdchiefthom

greenie

 

Thank you all for validating my complaints and support instead of making fun of it all. :)

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Perhaps the best education for the Dream CS department would be a live one. Try this:

 

1. Coordinate an agreed meeting date and time with the other posters on the roll call thread for your ship.

 

2. Invite Ms. Culver to attend, advising of the agreed upon place and time, (perhaps one of the bar locations at a relatively non busy time on your first sea day) and extend the invitation to any of the interested officers or department heads on the ship. (Follow up with direct invitations to the department heads during embarkation.)

 

3. Hold your meeting. Find some new CC buddies to go on shorex and swap favorites from past cruises with. Keep the conversation as upbeat as possible.

 

4. If members of the staff show, perhaps they will walk away with a new respect for you, your fellow CCers and maybe even look at the sight. If no one shows, you still get to meet your fellow CCers and enjoy.

 

(It sounds like she isn't familiar with the site, heard the word "critics" and immediately feared the negative. That isn't entirely an unfounded fear, but it may best be vanquished with a successful meeting.)

 

Best wishes for a great meeting, whenever and wherever you and your fellow CCers choose.

 

the Stanger

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All I can say is thank God I'm going on the Dawn June 19th. I sent an email to Yulexi Perez on March 20th and received the following reply from her on March 22nd. "Hi Jeri, Your req for Meet & Greet was confirm on Monday June 20th at (10:30-11:30am in the Star Bar, Regards Yulexi. Now that's what I call fast service and no negativity. Sorry you had such a bad response.:)

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All I can say is thank God I'm going on the Dawn June 19th. I sent an email to Yulexi Perez on March 20th and received the following reply from her on March 22nd. "Hi Jeri, Your req for Meet & Greet was confirm on Monday June 20th at (10:30-11:30am in the Star Bar, Regards Yulexi. Now that's what I call fast service and no negativity. Sorry you had such a bad response.:)

 

Jeri, same thing with me for the 5/1 sailing! (She was very prompt too.)

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So guess the answer is , if you want to have a CC party go on the Dawn...:D

 

They did a fantistic job for us in December...you would think they would have a set policy for the entire fleet...On the other hand the Dawn crew appears to get a lot of praise on CC..probably more than any other ship..

 

Maybe thats the reason.

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Calee,

What a small world!!! I'm right down the road from you in Parkside, PA...

JR

 

Howdy neighbor !!!!!

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I guess it completely depends on the ship as to how much support is conveyed to CC members.

 

We are have a continuing dialogue with the group coordinator aboard the Spirit. She has scheduled an "Official Cruise Critic Meeting" for our April 15th sailing.

 

Since there is no official affiliation between NCL and Cruise Critic I believe the corporate stance would be, as was quite poorly portrayed by the early morning phone call, one of no offical CC meeting will be coordinated and you must do so on your own. That being said, I believe the individual ships have great latitude (pun intended) in serving their guests as they see fit.

 

Just my $.02

PE

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I have had a wonderful experience working with Jennifer Hoadley about our Star CC meeting. She replied quickly to my e-mails and was very pleasant. She is going to have snacks and beverages and some crew members (officers)there to meet with us.I don't think anyone is planningto use this as a gripe session. We are better behaved than that! Perhaps there was a bad experience with CC members on the Dream?

 

Nontheless,it sounds like the rep that handles the Dream needs a customer service refresher course or find another line of work. Her behavior and attitude are totally uncalled for in a service business.

 

I'm looking forward to our party in just a few days:)

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Same here, Karen. Jennifer (NCL Star) responded to my e-mail within minutes, and we'll be setting up a meeting about 3 weeks prior to sailing. There is another thread going right now about CC meetings aboard the ships, and no one said anything about there being no meetings on the Dream. I think that is why hcl had a high expectation that his contact with the Dream's coordinator would go as smoothly as everyone else's seems to have. Who knew???

 

Our cruise is a Latitudes cruise, so many of the CC posters on that Roll Call are very supportive of NCL and are excited about spreading the Freestyle word, as are the majority of posters on this Board. NCL couldn't have a better and cheaper (how much can donuts cost) marketing tool at their disposal.

 

Adele

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I happen to know Ms. Culver..from my aftrermath of the Dream. We became quite friendly as she was quite sympathetic to my case and helped me a great deal.

Out of curiousity, l gave her a call this morning. Yesterdays' incident with the OP was fresh in her mind. Since she always returns calls or answers her e-mails promply, she had no idea where the OP lived. She covered this fact by apologizing. Since Cruise Critics and NCL have no affiation what so ever, she had no idea what he was talking about. The more she tried to get this point across, the more irate he became.

Slyvia is a very polite and professional lady. To have her critized over this incident is very unjust.

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I happen to know Ms. Culver..from my aftrermath of the Dream. We became quite friendly as she was quite sympathetic to my case and helped me a great deal.

Out of curiousity, l gave her a call this morning. Yesterdays' incident with the OP was fresh in her mind. Since she always returns calls or answers her e-mails promply, she had no idea where the OP lived. She covered this fact by apologizing. Since Cruise Critics and NCL have no affiation what so ever, she had no idea what he was talking about. The more she tried to get this point across, the more irate he became.

Slyvia is a very polite and professional lady. To have her critized over this incident is very unjust.

 

There are always two sides to every story.

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They did a fantistic job for us in December...you would think they would have a set policy for the entire fleet...
They actually do. NCL has no affiliation with CC so their policy is they have no connection and are not allowed to have official gatherings that are called Cruise Critic gatherings. Of course, many ships go out of their way for CC members but their official stance can be that they don't know anything about CC and they have no obligation.

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Ms M-

 

Thanks for the clarification. I work in customer service and should have known better than to rush to judgement. I'm sure she appreciated your phone call so she could rectify a situation that has possibly gotten out of control.

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They actually do. NCL has no affiliation with CC so their policy is they have no connection and are not allowed to have official gatherings that are called Cruise Critic gatherings. Of course, many ships go out of their way for CC members but their official stance can be that they don't know anything about CC and they have no obligation.

 

And that is why I posted anything more then providing a meeting place for "your" group should be condered a bonus. Don't expect more and in most cases your expectations will be exceeded. For me it is great just to be able to put a face with others you have planned your cruise with.

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As someone mentioned, there are no officially sponsored gatherings or parties on board NCL ships for Cruise Critic members.

 

Any accomodation by an NCL ship in the fleet in for our members is totally on their own. There are many staff members on specific ships who are familiar with the NCL Forum on Cruise Critic, and read each day. It is those nice staffers who reach out and reward your loyalty to their cruise line -- and to Cruise Critic -- by assisting with a gathering place or some other small accommodation.

 

No one should take this the wrong way, but Cruise Critic members should not expect anything from NCL -- or any of the other cruise lines, for that matter (except RCI & Celebrity) -- because they are one of our Cruise Critic members.

 

__________

Moving along, your best bet -- if you'd like to arrange something once on board -- is to visit GUEST SERVICES, and see if there is space where you can meet and ask for NO HOST BAR. Most cruise lines are happy to accommodate you *if* there is space available. A "no-host" means that each person attending picks up the tab for their own drinks...hence "no host".

 

Laura

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Cruise_More_Often

shoreguy

cmdchiefthom

greenie

 

Thank you all for validating my complaints and support instead of making fun of it all. :)

 

Maybe you should try contacting NCL's Passenger Courtesy dept., I believe that is the dept that Ms. Yulexi Perez works in....

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Ahoy:

 

We had a wonderful CC meeting on the NCL Dawn in May 2003. There were over 100 attendees. We got free juice, coffee, and pastries. DH and I are set to sail on the Dream in April. I doubt NCL will go out of their way for us.

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Last year on the Sky (now the POA) we had a cc meeting which many officers attended. NCL even put up a little sign announcing our meeting. It had previously been explained to us that CC's only official relationship is with RCI.

 

Some drunk guy walked in thinking we were real travel reviewers. I don't know why he chose to talk to me when there were officers in uniform standing 3 feet away. I tried to explain to him that we were just people who met on the internet. He launched into a tirade of his gripes about his trip so far (bear in mind this was the 2nd day of the cruise). Then he demanded to know what I was going to do about it. When I suggested that he turn around & voice his complaints to the Assistant Hotel Director standing behind him, he got even angrier. I honestly thought he was going to hurt me. One of my fellow passangers from this list was closest to me & intervened.

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Alex D. is the conseage (sp?) on the Dream. She was friendly, but not overly when we were on a weeks ago!! If i had her e-mail I would give it to you. She may be able to get something set up, especailly if someone is in a CC cabin or higher!!

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I don't know what to be more shocked by, the fact that Divine Ms M took it upon herself to invade another traveler's privacy by calling the NCL rep or the NCL rep that released private information about it during the phone call.

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I don't know what to be more shocked by, the fact that Divine Ms M took it upon herself to invade another traveler's privacy by calling the NCL rep or the NCL rep that released private information about it during the phone call.

 

I think she meant well, but I kind of agree. I felt uncomfortable when I read that post and I guess what you said is why.

 

Shoreguy, I agree with what you said but will add to it--it's been my experience that there are always 3 sides to a story. What the first person says, what the second person says, and what really happened!

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