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Current Concierges continued


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We are Diamond Plus and cruise in Suites and can only respond to this comment as what utter rubbish.

 

You don't get to be the Number One Concierge by ignoring your Suite Guests.

 

 

Di

 

Beg to differ with you. He most certainly did virtually ignore the suite guests on the voyage I was on. Of course, this could have been attributed more to the 2 couples who parked themselves at his desk every night and his inability to get away from them than to what his "normal" interactions would have been if that wasn't the case.

 

Honestly, other than having to crawl over those folks to get into the lounge every night (it was before CL was moved and JD's desk was right inside the door), I don't have any complaints about the CL experience with JD on the Radiance.

 

I'm just saying that I've experienced other concierges who were better able to move about the room and not allow themselves to be monopolized by one or two parties.

 

I don't ask the CL to do things for me (I'm perfectly capable of making my own reservations, etc). I just enjoy a bit of a chat and maybe ask a question about his/her favorite place to visit in the next port.

 

SO...DO NOT respond to my experience/observations as "utter rubbish". :rolleyes: We all have our own opinions and our own experiences. I don't care if you think he is the greatest thing on the high seas! I'm glad that has been your experience. Don't begin to discount my experience or tell me what my experience was.

 

btw - in regards to the concierges knowing our name as we enter the lounge for the first time, I've never had one NOT address me by name...JD included. The first time it happened, it amazed me. And...quite honestly, it still does! :)

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I've lost count of my Radiance cruises - I know it's more than 20 -

 

Of that, I am envious! If the Radiance would go to the various places that I'm wanting to cruise these days, I'd never cruise any ship other than her! 54 cruises...and no ship has taken the place of the Radiance at the top of my list.

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So, looking at some of the posts, it looks like Larisa is new to the Legend (?). Do we know if she's the new "regular" concierge in the CL now?

 

I've not cruised the Legend - but will be cruising her next year. I've never paid attention to the concierges listed for the Legend. After booking this voyage, I became curious as to who the CL was. (And if it was JD, that would be fine. ;) LOL! )

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Currently on Brilliance. Willie told us last night that he is leaving on Nov 19 to go back to Freedom. Sascha Strack will move from DL to CL and Annis Tebbe is coming back from vacation and will be in DL.

 

We're doing b2b cruises and boarded 10/20. Willie has been friendly and helpful to everyone.

 

Willie told us last night that he is going home Nov 19, not to Freedom. Sascha is going from the DL to the CL and Annis returns from vacation and will be in the DL.

Ok,just went by what you first said....will update it now.:)

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AD Adventure -(Concierge)Sucel Nickings

(Dionne Jolly)

AL Allure --(Concierge)-Rahim Fraoui(on vacation 12/01/13-01/05/14) AND Dexter Fraser till 01/05/14

(Fernando Ugalde Nadal on vacation till 12/01/13)

(Diamond)"Ana" Anayansy Jimenez as of 09/29/13

BR Brilliance -(Concierge)Willie Salaya till 11/19/13

(Sascha Strack)

(Diamond)Sascha Strack till 11/19/13

(Anis Tebbeb)

EN Enchantment -(Concierge)Reyno Varkevisser as of 10/28/13

(Gazetty James)

(Diamond)Carlington Berry as of 10/14/13

EX Explorer- (Concierge)Nizar Laatiri till 12/12/13

(Denzil Fernandes)

FR Freedom (Concierge)-Rahul Barua as of 09/15/13

(Diamond)- Bertrand Almeida till 11/03/13

GR Grandeur-(Concierge)-Francis Calimag

(Ruth Romo Ortiz)

(Diamond)George Gutierrez

ID Independence (Concierge) Fernando Cataldo till 11/23/13

(Raj Bhugwath)

(Diamond) -Columella Arandia as of 09/21/13

JW Jewel -(Concierge)Diego Tripaldi as of 06/28/13

LG Legend -(Concierge)Larisa Curduneanu as of 09/09/13

(Luca Iorio)

(Diamond)Andrew Finegold as of 09/09/13

LB Liberty- (Concierge)-Carlos Ortiz till 12/07/13(Oana Papa)

(Diamond)-Mahmoud Messaoudi

(Oana Popa on vacation 10/06/13-12/06/13)

MJ Majesty - none

MA Mariner -(Concierge) &(Diamond)-Miao Miao Han

NV Navigator – (Concierge)Larissa Curduneanu (Ricardo Mock)

OA Oasis (Concierge)Israel Sanchez(as of 11/02/13) and Allan Fajardo

(Diamond)Charmaine Fernandes in DL as of 11/02/13

(Carolina Cullbera on vacation till 12/14/13)

RD Radiance -(Concierge)Juan Diego Miranda-Allen as of 09/14/13

(Diamond)HaJeong Shim"JJ" till 01/19/14

RH Rhapsody -(Concierge)Amit Chattopadhyay as of 08/16/13

(Pretty Shamu)

(Diamond) Karen Hernandez as of 06/28/13

SR Serenade - (Concierge)Mario Adonis Reyes till April 2014

(Diamond) Alan del Fiero

SP Splendour–(Concierge)Gustavo Butcher(as of 09/30/13)

(Telma Santos)

(Diamond)Gisleni Araujo

VI Vision - Betsy Medrano

(Diamond)-Efren Aquirre

VY Voyager -(Concierge)Jayeon Hong as of July '13

Yangyang Qi

 

To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com

The underscore is ONLY between the ships two letters and Concierge.

i.e

EX_Concierge@rccl.com

 

 

**For the Rhapsody RH_SuitesConcierge@rccl.com

**For the Grandeur GR_SuitesConcierge@rccl.com

 

**On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship

i.e

OA_Concierge01@rccl.com

OA_Concierge02@rccl.com

 

On ships with Diamond lounge concierge,add the word Diamond in front of Concierge

i.e

FR_DiamondConcierge@rccl.com

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Ruth came back to Grandeur November 1. This cruise she has been in the diamond lounge but November 8 is moving to the suite lounge. I assume Francis is moving back to the diamond lounge.

Thanks!!:)

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AD Adventure -(Concierge)Sucel Nickings

(Dionne Jolly)

AL Allure --(Concierge)-Rahim Fraoui(on vacation 12/01/13-01/05/14) AND Dexter Fraser till 01/05/14

(Fernando Ugalde Nadal on vacation till 12/01/13)

(Diamond)"Ana" Anayansy Jimenez as of 09/29/13

BR Brilliance -(Concierge)Willie Salaya till 11/19/13

(Sascha Strack)

(Diamond)Sascha Strack till 11/19/13

(Anis Tebbeb)

EN Enchantment -(Concierge)Reyno Varkevisser as of 10/28/13

(Gazetty James)

(Diamond)Carlington Berry as of 10/14/13

EX Explorer- (Concierge)Nizar Laatiri till 12/12/13

(Denzil Fernandes)

FR Freedom (Concierge)-Rahul Barua as of 09/15/13

(Diamond)- Bertrand Almeida till 11/03/13

GR Grandeur-(Concierge)- Ruth Romo Ortiz as of 11/08/13

(Diamond)George Gutierrez(Francis Calimag? )

ID Independence (Concierge) Fernando Cataldo till 11/23/13

(Raj Bhugwath)

(Diamond) -Columella Arandia as of 09/21/13

JW Jewel -(Concierge)Diego Tripaldi as of 06/28/13

LG Legend -(Concierge)Larisa Curduneanu as of 09/09/13

(Luca Iorio)

(Diamond)Andrew Finegold as of 09/09/13

LB Liberty- (Concierge)-Carlos Ortiz till 12/07/13(Oana Papa)

(Diamond)-Mahmoud Messaoudi

(Oana Popa on vacation 10/06/13-12/06/13)

MJ Majesty - none

MA Mariner -(Concierge) &(Diamond)-Miao Miao Han

NV Navigator – (Concierge)Larissa Curduneanu (Ricardo Mock)

OA Oasis (Concierge)Israel Sanchez(as of 11/02/13) and Allan Fajardo

(Diamond)Charmaine Fernandes in DL as of 11/02/13

(Carolina Cullbera on vacation till 12/14/13)

RD Radiance -(Concierge)Juan Diego Miranda-Allen as of 09/14/13

(Diamond)HaJeong Shim"JJ" till 01/19/14

RH Rhapsody -(Concierge)Amit Chattopadhyay as of 08/16/13

(Pretty Shamu)

(Diamond) Karen Hernandez as of 06/28/13

SR Serenade - (Concierge)Mario Adonis Reyes till April 2014

(Diamond) Alan del Fiero

SP Splendour–(Concierge)Gustavo Butcher(as of 09/30/13)

(Telma Santos)

(Diamond)Gisleni Araujo

VI Vision - Betsy Medrano

(Diamond)-Efren Aquirre

VY Voyager -(Concierge)Jayeon Hong as of July '13

Yangyang Qi

 

To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com

The underscore is ONLY between the ships two letters and Concierge.

i.e

EX_Concierge@rccl.com

 

 

**For the Rhapsody RH_SuitesConcierge@rccl.com

**For the Grandeur GR_SuitesConcierge@rccl.com

 

**On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship

i.e

OA_Concierge01@rccl.com

OA_Concierge02@rccl.com

 

On ships with Diamond lounge concierge,add the word Diamond in front of Concierge

i.e

FR_DiamondConcierge@rccl.com

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I just got a couple of emails this morning in connection with upcoming cruises and have adjustments to the list....

 

Willie, who is on Brilliance is actually leaving for vacation on November 16, not the 19th... that makes a lot more sense because the 16th is turnover day.

 

Luca on Legend is back from vacation. According to Luca, Larisa was the vacation replacement and is currently on Navigator.

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I just got a couple of emails this morning in connection with upcoming cruises and have adjustments to the list....

 

Willie, who is on Brilliance is actually leaving for vacation on November 16, not the 19th... that makes a lot more sense because the 16th is turnover day.

 

Luca on Legend is back from vacation. According to Luca, Larisa was the vacation replacement and is currently on Navigator.

Thanks!!!:)

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AD Adventure -(Concierge)Sucel Nickings

(Dionne Jolly)

AL Allure --(Concierge)-Rahim Fraoui(on vacation 12/01/13-01/05/14) AND Dexter Fraser till 01/05/14

(Fernando Ugalde Nadal on vacation till 12/01/13)

(Diamond)"Ana" Anayansy Jimenez as of 09/29/13

BR Brilliance -(Concierge)Willie Salaya till 11/16/13

(Sascha Strack)

(Diamond)Sascha Strack till 11/16/13

(Anis Tebbeb)

EN Enchantment -(Concierge)Reyno Varkevisser as of 10/28/13

(Gazetty James)

(Diamond)Carlington Berry as of 10/14/13

EX Explorer- (Concierge)Nizar Laatiri till 12/12/13

(Denzil Fernandes)

FR Freedom (Concierge)-Rahul Barua as of 09/15/13

(Diamond)- Bertrand Almeida till 11/03/13

GR Grandeur-(Concierge)-Ruth Romo Ortiz as of 11/08/13

(Diamond)George Gutierrez(Francis Calimag? )

ID Independence (Concierge) Fernando Cataldo till 11/23/13

(Raj Bhugwath)

(Diamond) -Columella Arandia as of 09/21/13

JW Jewel -(Concierge)Diego Tripaldi as of 06/28/13

LG Legend -(Concierge)Luca Iorio

(Diamond)Andrew Finegold as of 09/09/13

LB Liberty- (Concierge)-Carlos Ortiz till 12/07/13(Oana Papa)

(Diamond)-Mahmoud Messaoudi

(Oana Popa on vacation 10/06/13-12/06/13)

MJ Majesty - none

MA Mariner -(Concierge) &(Diamond)-Miao Miao Han

NV Navigator – (Concierge)Larissa Curduneanu (Ricardo Mock)

OA Oasis (Concierge)Israel Sanchez(as of 11/02/13) and Allan Fajardo

(Diamond)Charmaine Fernandes in DL as of 11/02/13

(Carolina Cullbera on vacation till 12/14/13)

RD Radiance -(Concierge)Juan Diego Miranda-Allen as of 09/14/13

(Diamond)HaJeong Shim"JJ" till 01/19/14

RH Rhapsody -(Concierge)Amit Chattopadhyay as of 08/16/13

(Pretty Shamu)

(Diamond) Karen Hernandez as of 06/28/13

SR Serenade - (Concierge)Mario Adonis Reyes till April 2014

(Diamond) Alan del Fiero

SP Splendour–(Concierge)Gustavo Butcher(as of 09/30/13)

(Telma Santos)

(Diamond)Gisleni Araujo

VI Vision - Betsy Medrano

(Diamond)-Efren Aquirre

VY Voyager -(Concierge)Jayeon Hong as of July '13

Yangyang Qi

 

To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com

The underscore is ONLY between the ships two letters and Concierge.

i.e

EX_Concierge@rccl.com

 

 

**For the Rhapsody RH_SuitesConcierge@rccl.com

**For the Grandeur GR_SuitesConcierge@rccl.com

 

**On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship

i.e

OA_Concierge01@rccl.com

OA_Concierge02@rccl.com

 

On ships with Diamond lounge concierge,add the word Diamond in front of Concierge

i.e

FR_DiamondConcierge@rccl.com

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Beg to differ with you. He most certainly did virtually ignore the suite guests on the voyage I was on. Of course, this could have been attributed more to the 2 couples who parked themselves at his desk every night and his inability to get away from them than to what his "normal" interactions would have been if that wasn't the case.

 

Honestly, other than having to crawl over those folks to get into the lounge every night (it was before CL was moved and JD's desk was right inside the door), I don't have any complaints about the CL experience with JD on the Radiance.

 

I'm just saying that I've experienced other concierges who were better able to move about the room and not allow themselves to be monopolized by one or two parties.

 

I don't ask the CL to do things for me (I'm perfectly capable of making my own reservations, etc). I just enjoy a bit of a chat and maybe ask a question about his/her favorite place to visit in the next port.

 

SO...DO NOT respond to my experience/observations as "utter rubbish". :rolleyes: We all have our own opinions and our own experiences. I don't care if you think he is the greatest thing on the high seas! I'm glad that has been your experience. Don't begin to discount my experience or tell me what my experience was.

 

btw - in regards to the concierges knowing our name as we enter the lounge for the first time, I've never had one NOT address me by name...JD included. The first time it happened, it amazed me. And...quite honestly, it still does! :)

 

 

 

You stated that it was your opinion that:

 

JD does not care about suite guests. He is much - MUCH - more interested in D and above. Suite guests do not get "pampered" - or even acknowledged - by him in any way at all.

I repeat what I said before - what utter rubbish.

 

Apologies to PH8 - sorry to hijack your great thread.

 

 

Di

Edited by Dizziedi
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If anybody is interested: I did hear from Willie Salaya (BR concierge) and his family and relatives are OK!

He thanks everybody for all the prayers for his country!!!

[ATTACH]292537[/ATTACH]

 

 

Sent from my iPhone using Cruise Critic Forums mobile app

That's good to hear about Willie's family.
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I am pleased to report that Willie may have had that attitude adjustment that some have indicated he needed. We are just off the Brilliance and he was most pleasant and accommodating to those of us who were Diamond Plus and were not in suites. Whether or not he was aware of earlier complaints about his ignoring non-suite guests and corrected his behavior accordingly, I can't say, but our fears that we would be ignored couldn't have been farther from what we actually experienced on this cruise. With so many Diamond, Diamond Plus and Pinnacle members on board, they opened the Concierge lounge, expanded the Diamond Lounge to the entire Viking Crown Lounge, and made the Colony Club a satellite Diamond Lounge during the cocktail hours. Even then the CL and DL were extremely crowded the first few evenings but later in the cruise it was easy to get a seat in the CL.

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Straight from Rahul :)

 

Dear Matt,

 

Mr Jorge Gutierrez will be in here on Freedom till Jan 12th and after that Mr. Bertrand Almeida will take over as he is the permanent diamond concierge on board.

 

Kind Regards,

 

Rahul Barua

 

Freedom of the Seas

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AD Adventure -(Concierge)Sucel Nickings

(Dionne Jolly)

AL Allure --(Concierge)-Rahim Fraoui(on vacation 12/01/13-01/05/14) AND Dexter Fraser till 01/05/14

(Fernando Ugalde Nadal on vacation till 12/01/13)

(Diamond)"Ana" Anayansy Jimenez as of 09/29/13

BR Brilliance -(Concierge)Willie Salaya till 11/16/13

(Sascha Strack)

(Diamond)Sascha Strack till 11/16/13

(Anis Tebbeb)

EN Enchantment -(Concierge)Reyno Varkevisser as of 10/28/13

(Gazetty James)

(Diamond)Carlington Berry as of 10/14/13

EX Explorer- (Concierge)Nizar Laatiri till 12/12/13

(Denzil Fernandes)

FR Freedom (Concierge)-Rahul Barua as of 09/15/13

(Diamond)-Jorge Gutierrez till 01/12/14

(Bertrand Almeida)

GR Grandeur-(Concierge)-Ruth Romo Ortiz as of 11/08/13

(Diamond)Francis Calimag

ID Independence (Concierge) Fernando Cataldo till 11/23/13

(Raj Bhugwath)

(Diamond) -Columella Arandia as of 09/21/13

JW Jewel -(Concierge)Diego Tripaldi as of 06/28/13

LG Legend -(Concierge)Luca Iorio

(Diamond)Andrew Finegold as of 09/09/13

LB Liberty- (Concierge)-Carlos Ortiz till 12/07/13(Oana Papa)

(Diamond)-Mahmoud Messaoudi

(Oana Popa on vacation 10/06/13-12/06/13)

MJ Majesty - none

MA Mariner -(Concierge) &(Diamond)-Miao Miao Han

NV Navigator – (Concierge)Larissa Curduneanu (Ricardo Mock)

OA Oasis (Concierge)Israel Sanchez(as of 11/02/13) and Allan Fajardo

(Diamond)Charmaine Fernandes in DL as of 11/02/13

(Carolina Cullbera on vacation till 12/14/13)

RD Radiance -(Concierge)Juan Diego Miranda-Allen as of 09/14/13

(Diamond)HaJeong Shim"JJ" till 01/19/14

RH Rhapsody -(Concierge)Amit Chattopadhyay as of 08/16/13

(Pretty Shamu)

(Diamond) Karen Hernandez as of 06/28/13

SR Serenade - (Concierge)Mario Adonis Reyes till April 2014

(Diamond) Alan del Fiero

SP Splendour–(Concierge)Gustavo Butcher(as of 09/30/13)

(Telma Santos)

(Diamond)Gisleni Araujo

VI Vision - Betsy Medrano

(Diamond)-Efren Aquirre

VY Voyager -(Concierge)Jayeon Hong as of July '13

Yangyang Qi

 

To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com

The underscore is ONLY between the ships two letters and Concierge.

i.e

EX_Concierge@rccl.com

 

 

**For the Rhapsody RH_SuitesConcierge@rccl.com

**For the Grandeur GR_SuitesConcierge@rccl.com

 

**On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship

i.e

OA_Concierge01@rccl.com

OA_Concierge02@rccl.com

 

On ships with Diamond lounge concierge,add the word Diamond in front of Concierge

i.e

FR_DiamondConcierge@rccl.com

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Straight from Rahul :)

 

Dear Matt,

 

Mr Jorge Gutierrez will be in here on Freedom till Jan 12th and after that Mr. Bertrand Almeida will take over as he is the permanent diamond concierge on board.

 

Kind Regards,

 

Rahul Barua

 

Freedom of the Seas

Thanks -- we board on Jan. 12, 2014. Rahul is a fabulous Concierge.
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