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Current Concierges continued


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For all those who are interested, Beresford is now back on board Radiance of the Seas. He has taken his place as the bartender behind the bar in the Concierge Lounge. Expect him there if you are cruising on RD between now and the end of June.

 

Gina

Edited by mommabean
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For those of you sailing on Jewel in the future, you had better hope that Diego gets back soon. Catalina who is standing in for him, sits at her desk and ignores the guests in the lounge. Have tried to introduce ourselves twice and got brushed off. Never any room in the lounge. Tonight, bartender said we could sit outside. Opened the door and pointed to chairs in the centrum.

Unfortunately, if you do not get there prior to opening, you will not get a seat and Catalina cold care less.

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AD Adventure -(Concierge)Sucel Anderson

AL Allure --(Concierge)-Fernando Ugalde Nadal and Dexter Fraser

*Dexter on vacation as of 01/05/14

(Rahim Fraoui on vacation till 01/05/14)

(Diamond)"Ana" Anayansy Jimenez as of 09/29/13

BR Brilliance -(Concierge)Sascha Strack as of 11/16/13

(Willie Salaya on vacation)

(Diamond)Anis Tebbeb as of 11/16/13

EN Enchantment -(Concierge)Reyno Varkevisser till end of March or beginning of April

(Diamond)Carlington Berry till mid Feb '14

EX Explorer- (Concierge)Nizar Laatiri till 12/12/13

(Denzil Fernandes on vacation)

FR Freedom (Concierge)-Rahul Barua as of 09/15/13

(Diamond)-Jorge Gutierrez till 01/12/14

(Bertrand Almeida on vacation)

GR Grandeur-(Concierge)-Francis Calimag

(Diamond)Ruth Romo Ortiz

****as of 12/14/13,they will switch places

ID Independence (Concierge) Raj Bhugwath as of 11/23/13

(Fernando Cataldo on vacation)

(Diamond) -Columella Arandia as of 09/21/13

JW Jewel -(Concierge)Catalina Barros

(Diego Tripaldi on vacation)

LG Legend -(Concierge)Luca Iorio

(Diamond)Andrew Finegold as of 09/09/13

LB Liberty- (Concierge)-Carlos Ortiz till 12/07/13

(Oana Papa on vacation)

(Diamond)-Bozidar Hrubec

MJ Majesty - none

MA Mariner -(Concierge) &(Diamond)-Miao Miao Han

NV Navigator – (Concierge)Larissa Curduneanu (Ricardo Mock)

OA Oasis (Concierge)Israel Sanchez(as of 11/02/13) and Allan Fajardo

(Diamond)Charmaine Fernandes as of 11/02/13

(Carolina Cullbera on vacation till 12/14/13)

RD Radiance -(Concierge)Juan Diego Miranda-Allen till 05/08/14

(Diamond)HaJeong Shim"JJ" till 01/19/14

RH Rhapsody -(Concierge)Amit Chattopadhyay as of 08/16/13

(Pretty Shamu on vacation)

(Diamond) Karen Hernandez as of 06/28/13

SR Serenade - (Concierge)Mario Adonis Reyes till April 2014

(Diamond) Alan del Fiero

SP Splendour–(Concierge)Fernando Cataldo till 01/26/14

(Diamond)Gisleni Araujo

VI Vision - Betsy Medrano

(Diamond)-Efren Aquirre

(Gustavo Butcher on vacation )

VY Voyager -(Concierge)Dionne Jolly

 

To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com

The underscore is ONLY between the ships two letters and Concierge.

i.e

EX_Concierge@rccl.com

 

 

**For the Rhapsody RH_SuitesConcierge@rccl.com

**For the Grandeur GR_SuitesConcierge@rccl.com

 

**On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship

i.e

OA_Concierge01@rccl.com

OA_Concierge02@rccl.com

 

On ships with Diamond lounge concierge,add the word Diamond in front of Concierge

i.e

FR_DiamondConcierge@rccl.com

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For those of you sailing on Jewel in the future, you had better hope that Diego gets back soon. Catalina who is standing in for him, sits at her desk and ignores the guests in the lounge. Have tried to introduce ourselves twice and got brushed off. Never any room in the lounge. Tonight, bartender said we could sit outside. Opened the door and pointed to chairs in the centrum.

Unfortunately, if you do not get there prior to opening, you will not get a seat and Catalina cold care less.

 

Thats harsh. The Concierge can't do anything about crowding - that's entirely a function of how many D+/Pinnacle/suite guests are onboard. And the fill-in is seldom going to be as good as the regular, since they are usually plucked form Guest Services and aren't as familiar with things.

 

We are onboard now, and I think that Catalina is doing a good job so far. Far better than so e regular Concierges we've encountered over the years. We get to the lounge at 6:00 or so, and there are plenty of seats. There is also an overflow in Hollywood Odyssey with all of the same amenities. Catalina does stay at her desk, but is busy with guests requesting reservations and other assistance. Bernadine is a terrific bar server.

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Hi Everyone! Quickie question from a newbie RCCL cruiser: We are sailing on the Freedom on 12/22. (in a GS) Will/should the concierge contact us before that? Thanks for your answers.:)

There's no set procedure, it's up to the concierge. You may want to contact the concierge yourself.

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Hi Everyone! Quickie question from a newbie RCCL cruiser: We are sailing on the Freedom on 12/22. (in a GS) Will/should the concierge contact us before that? Thanks for your answers.:)

 

some do, some don't. heck we have had the same concierge multiple times and only get a preview/welcome email about half the time.

 

if there is something you want them to handle before you arrive, be proactive and email them about 7-10 days out.,

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Thank you both for your speedy responses. There is nothing urgent we need the concierge to do. Already made ice show reservations, have our dining time set. Looking forward to trying RCCL for the first time!

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Thank you both for your speedy responses. There is nothing urgent we need the concierge to do. Already made ice show reservations, have our dining time set. Looking forward to trying RCCL for the first time!

Willie was on the Brilliance and just went home on vacation November 16, so he is probably not due back until January.

 

If you scroll up a few posts you will see who the current Concierge is on Freedom.

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Willie was on the Brilliance and just went home on vacation November 16, so he is probably not due back until January.

 

If you scroll up a few posts you will see who the current Concierge is on Freedom.

Rahul is in the CL -- I think through the end of Jan. (Diamond)-Jorge Gutierrez till 01/12/14

(Bertrand Almeida on vacation) Think Bertie will be in DL from Jan. 12 on.

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Rahul is in the CL -- I think through the end of Jan. (Diamond)-Jorge Gutierrez till 01/12/14

(Bertrand Almeida on vacation) Think Bertie will be in DL from Jan. 12 on.

Wonder if Brilliance is going to be Willie's new home when he returns from vacation?

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Wonder if Brilliance is going to be Willie's new home when he returns from vacation?
I think it might be but I don't know if Jorge is permanent for FR. He was scheduled to go on vacation and then got transferred to BR in September or October.
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Kathy,

 

Oana Popa will be in the CL until February. She does not know when in Feb. that she will return to her DL

 

We were on the Liberty last week and Carlos said he would be back by the time we cruise again on Feb. 6th. Carlos was smiling all week long. LOL

 

Kathy T

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AD Adventure -(Concierge)Sucel Anderson

AL Allure --(Concierge)-Fernando Ugalde Nadal and Dexter Fraser

*Dexter on vacation as of 01/05/14

(Rahim Fraoui on vacation till 01/05/14)

(Diamond)"Ana" Anayansy Jimenez as of 09/29/13

BR Brilliance -(Concierge)Sascha Strack as of 11/16/13

(Willie Salaya on vacation)

(Diamond)Anis Tebbeb as of 11/16/13

EN Enchantment -(Concierge)Reyno Varkevisser till end of March or beginning of April

(Diamond)Carlington Berry till mid Feb '14

EX Explorer- (Concierge)Nizar Laatiri till 12/12/13

(Denzil Fernandes on vacation)

FR Freedom (Concierge)-Rahul Barua as of 09/15/13

(Diamond)-Jorge Gutierrez till 01/12/14

(Bertrand Almeida on vacation)

GR Grandeur-(Concierge)-Francis Calimag

(Diamond)Ruth Romo Ortiz

****as of 12/14/13,they will switch places

ID Independence (Concierge) Raj Bhugwath as of 11/23/13

(Fernando Cataldo on vacation)

(Diamond) -Columella Arandia as of 09/21/13

JW Jewel -(Concierge)Catalina Barros

(Diego Tripaldi on vacation)

LG Legend -(Concierge)Luca Iorio

(Diamond)Andrew Finegold as of 09/09/13

LB Liberty- (Concierge)-Oana Papa till Feb 2014

(Carlos Ortiz on vacation)

(Diamond)-Bozidar Hrubec

MJ Majesty - none

MA Mariner -(Concierge) &(Diamond)-Miao Miao Han

NV Navigator – (Concierge)Larissa Curduneanu (Ricardo Mock)

OA Oasis (Concierge)Israel Sanchez(as of 11/02/13) and Allan Fajardo

(Diamond)Charmaine Fernandes as of 11/02/13

(Carolina Cullbera on vacation till 12/14/13)

RD Radiance -(Concierge)Juan Diego Miranda-Allen till 05/08/14

(Diamond)HaJeong Shim"JJ" till 01/19/14

RH Rhapsody -(Concierge)Amit Chattopadhyay as of 08/16/13

(Pretty Shamu on vacation)

(Diamond) Karen Hernandez as of 06/28/13

SR Serenade - (Concierge)Mario Adonis Reyes till April 2014

(Diamond) Alan del Fiero

SP Splendour–(Concierge)Fernando Cataldo till 01/26/14

(Diamond)Gisleni Araujo

VI Vision - Betsy Medrano

(Diamond)-Efren Aquirre

(Gustavo Butcher on vacation )

VY Voyager -(Concierge)Dionne Jolly

 

To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com

The underscore is ONLY between the ships two letters and Concierge.

i.e

EX_Concierge@rccl.com

 

 

**For the Rhapsody RH_SuitesConcierge@rccl.com

**For the Grandeur GR_SuitesConcierge@rccl.com

 

**On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship

i.e

OA_Concierge01@rccl.com

OA_Concierge02@rccl.com

 

On ships with Diamond lounge concierge,add the word Diamond in front of Concierge

i.e

FR_DiamondConcierge@rccl.com

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OOPS,Im slacking:o Thanks

 

Slacking, not a chance. I just talked to her today. She did not know when in February she would go back but now with tomko2's info, we know she will be back in the DL by 2/6/14. I'll have to let her know.:)

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Slacking, not a chance. I just talked to her today. She did not know when in February she would go back but now with tomko2's info, we know she will be back in the DL by 2/6/14. I'll have to let her know.:)

good thing she has you!!:D:D

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