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Stock Credit Denial


bjlaac

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Hey folks

 

Looking for some help

 

I'm booked on a 12 night RCCL cruise in a month and sent in a stock credit request via email. Friday, I received a rejection stating that other credits were already applied and the stock credit is not combinable.

 

This cruise was booked 10 months ago and the only credit applied was a $100 gift from my travel agent.

 

What gives? Is there a way to contact RCCL? I've asked for a explanation via email but so far they have not responded. I'm running out of time and looking for a contact number.

 

Thanks in advance

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Hey folks

 

Looking for some help

 

I'm booked on a 12 night RCCL cruise in a month and sent in a stock credit request via email. Friday, I received a rejection stating that other credits were already applied and the stock credit is not combinable.

 

This cruise was booked 10 months ago and the only credit applied was a $100 gift from my travel agent.

 

What gives? Is there a way to contact RCCL? I've asked for a explanation via email but so far they have not responded. I'm running out of time and looking for a contact number.

 

Thanks in advance

 

You sailing in a balcony?

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two possibilities since SH credit is not combinable with any other RCI-issued credit:

1) you booked on board and received an OBC when you booked, or

2) You are top-tier (Platinum or above), and booked a balcony - RCI automatically applies the approriate tier discount.

 

Ask your TA for a copy of your booking receipt, and look for codes that start with AD (OBC), or HAU (balcony discount). If either are there, your SH benefit is not going to be accepted.

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Thanks for your input so far.

 

First

 

1) I am not platnum

2) I did not book on board

 

I could be part of a group but the $100 credit is less than the $200 stock credit and the reason for their denial was that the applied benfits was greater than the stock credit. Just doesn't add up. Sure there's a reason but would just like to get to the bottom of this so I kmow what benefits I have received that's greater than the stock credit

 

Thanks again

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Thanks for your input so far.

 

First

 

1) I am not platnum

2) I did not book on board

 

I could be part of a group but the $100 credit is less than the $200 stock credit and the reason for their denial was that the applied benfits was greater than the stock credit. Just doesn't add up. Sure there's a reason but would just like to get to the bottom of this so I kmow what benefits I have received that's greater than the stock credit

 

Thanks again

That is why we use TA's,have them call CI and get answere, that is their job. My TA takes care of all that kind of aggravation, love her.
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Do you by any chance know what price RCI's website had the cruise listed for on the day that you booked? If it is the same as what your TA charged then there was no group booking. If your $100.00 OBC is from your TA then you should be entitled to the stockholder benefit. Maybe the credit was coded wrong as to where it originated?

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All great advice

 

I already contacted my agent and she is looking into it.

 

I know the price I paid was less than RCCL website at time of booking. But its not the first time I've paid less than their rate and still had the stock credit applied.

 

When, and if, I get an answer I'll let everyone know so you can all know what the reason was. Not a big deal, but disappointing to say the least.

 

Thanks again everyone

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Do you by any chance know what price RCI's website had the cruise listed for on the day that you booked? If it is the same as what your TA charged then there was no group booking. If your $100.00 OBC is from your TA then you should be entitled to the stockholder benefit. Maybe the credit was coded wrong as to where it originated?

 

Thats not necessarily true, the group price could be the same - its just protected from increases.

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I have booked with a TA before that had some type of special pricing and perk package that was not able to be combined with the shareholder OBC. When the TA is simply passing on perks to you out of their commission, then shareholder OBC may be combined. When the TA is passing on perks that are coming directly from RCI, then shareholder OBC may not be combined. My guess is that this is the case with your booking, but you are doing the correct thing having the TA look into it just in case there is some error and you are entitled to the perk.

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This cruise was booked 10 months ago and the only credit applied was a $100 gift from my travel agent.

 

I had a similar experience with the share holder credit. I wrote back and explained that the travel agent had gifted the OBC credit to my account. If you think you really deserve the credit, just be persistent and it should be OK. Some of the agents just don't know the rules or invent them as they go along. Make sure you got the e-mail confirmation with you on board in case it would not post automatically.

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I had a similar experience with the share holder credit. I wrote back and explained that the travel agent had gifted the OBC credit to my account. If you think you really deserve the credit, just be persistent and it should be OK. Some of the agents just don't know the rules or invent them as they go along. Make sure you got the e-mail confirmation with you on board in case it would not post automatically.

 

Having worked directly with one of four people who deal with stock holder credits for Royal I can assure you they know the rules. The general agents do not apply or deny stockholder credits. They are handled by fairly high ranking folks in the Sales Admin offices (the department that gives us our BDMs etc)

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Hey folks

 

Looking for some help

 

I'm booked on a 12 night RCCL cruise in a month and sent in a stock credit request via email. Friday, I received a rejection stating that other credits were already applied and the stock credit is not combinable.

 

This cruise was booked 10 months ago and the only credit applied was a $100 gift from my travel agent.

 

What gives? Is there a way to contact RCCL? I've asked for a explanation via email but so far they have not responded. I'm running out of time and looking for a contact number.

 

Thanks in advance

RCCL will not let you combine any credits including those from your travel agent. I have already had this experience. Take whichever one is worth more. If you ask me, you should be able to receive the stockholder even if you receive one from TA. It is suppose to be a perk for being a stockholder but it is a bunch of crap. Look for a phone number on the investor page of RCCL website.

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RCCL will not let you combine any credits including those from your travel agent. I have already had this experience. Take whichever one is worth more. If you ask me, you should be able to receive the stockholder even if you receive one from TA. It is suppose to be a perk for being a stockholder but it is a bunch of crap. Look for a phone number on the investor page of RCCL website.

 

As has been stated earlier, you CAN combine stockholder with OBC given to you by a TA as long as that OBC is completely from the TA and not a promotion being run by RCI. I have done this many, many times.

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Yes it COULD be the same. And if it were then it would have made sense to book outside of the group and get the stock benefit.

 

Yes your right, however - I am guessing - the TA offered the "gift" of $100 OBC which is probably amenity credits from the group and did not explain to the OP that he was booking into a group. What I find a little confusing is I have had groups where OBC was offered and clients were still able to use their balacony discount.

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Hey folks

 

Looking for some help

 

I'm booked on a 12 night RCCL cruise in a month and sent in a stock credit request via email. Friday, I received a rejection stating that other credits were already applied and the stock credit is not combinable.

 

This cruise was booked 10 months ago and the only credit applied was a $100 gift from my travel agent.

 

What gives? Is there a way to contact RCCL? I've asked for a explanation via email but so far they have not responded. I'm running out of time and looking for a contact number.

 

Thanks in advance

I would respond back that you have no other credits and that you'd like an explanation
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You don't get OBC for a group unless the TA gives it to you

 

I find this statement a little confusing - if the TA has a group - the sailing has amenity points - the TA needs to assign the points - if the TA chooses to use those points as OBC (and therefore can market her group with OBC) you most definately do get the OBC - the TA doesn't "give" it to you. Its already on the group booking. So anyone booking into that group automatically gets that OBC. Royal has it on record that those in the group get the OBC.

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You don't get OBC for a group unless the TA gives it to you

 

But RCI is the one "giving" that OBC not the TA. An OBC the TA gives is one that their commission pays for. Group OBC is not paid for by the TA out of their commission.

 

In addition, Direct Groups (booked directly through Royal) earn the same OBC benefits as TA Groups.

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RCCL will not let you combine any credits including those from your travel agent. I have already had this experience. Take whichever one is worth more. If you ask me, you should be able to receive the stockholder even if you receive one from TA. It is suppose to be a perk for being a stockholder but it is a bunch of crap. Look for a phone number on the investor page of RCCL website.

 

 

That is not necessarily true. I received $300 from a TA and I also got $250 from stockholder on my TransAtlantic.

I also just received $100 Balcony Credit for C&A Loyalty along with $100 booking onboard Credit on my Spetember Serenade trip.

 

When I sent in the Request I forgot that I had already received the Credit for booking onboard, and since that and the Stockholder were the same value, it didnt matter.

 

You just cant combine a Booking Credit and a Stockholder Credit, but you can still receive C&A loyalty discount as they are a separate program.

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