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firsttimelongtime

dawn - the true account

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hello - as my name might suggest, i have been using all of your insightful posting for a year or so. it also helped me choose the dawn for my second ever cruise and my grilfriends first. but lets set the record straight -

 

the treatment by the crew was lousy all week. it started with the 'change' in our itenarary. we lost one bahama day and by going to their private island (which packed you in like sardines on a dirty beach) and then going to miami, we lost the entire thursday morning ' going thru customs'. they annonounced that we MUST get off the ship at 730 am and go thru customs. me, i get off because they said so. 730 am... off the ship... only to wait while other passengers waited until 1130 to exit. the dawn's crew kept open the stores, kept serving food, catering to these non compliers, while i sat on a curb in a parking lot. then when they allowed back in the terminal, ncl stacked us like cattle for an hour and a half... to top that off, the people who just happened to stroll in an hour later, were allowed to get back on before us waiting in the roped lines. i thought there was going to be a riot when this occurred. so i was unhappy with that fiasco.

 

now - the rough seas... my problem is that they knew the storm was there and went right into it, placing us all in danger!!! the staff laughed at a woman who was expressing concern long before 'the wave' hit. told her she was foolish and to 'relax'... i also was able to meet a navy vetran who told me he read the weather and we should all brace for the night ahead. (he was right) in seeing him after the incident, he claimed the captain was traveling to slow for the stablizers (?) to kick in and almost rolled the ship several times. it took someone from the ship to call the coast guard, to get their attention. i now understand their is an investigation into the incident.

 

we waited in a very long line again, when told we could meet with a company rep on getting back. due to work, both my girlfirend and i could not - could not - be delayed and arrive back a day late. when we had to meet with the company reps, all of a sudden they were american males who spoke perfect english. never saw so many english speaking staff for the whole week!!! i told of my necessity to get back and was met with indifference. this at 1pm. he told me that they would be assembling a bus trip or train for people who must get back by sunday. he said go to my cabin and he would call with the info. hearing nothing by 530pm i called 'ruth' who gave me standard, 'not sure yet... anything else i can do you for?' sure she was pleasant, but provided NO answers or solutions what so ever. finally, since we were sitting in port in sc, i took matters into my own hands, and packed my luggage and responded to the 4th floor in an effort to exit the ship. i waited there with many others who were not pleased at all. we then got to the airport and rented a car and drove the 12 plus hours back to ny. i did this on my own, with my own money. (i will be sending in receipts)

 

to all of you who are here posting ' the crew was great', 'is this such a big deal?' , 'we are sheltered americans', all need to get a grip on reality. your views are either due to your clouded kool aid drinking cruise-a-holic rose colored glasses or you are employees of ncl. you are NOT giving factual accounts of what went on. THIS is the real version of how we were treated... and anyone reading this should know the truth... i have nothing to gain by putting it here and i am not some disgruntled person hell bent on revenge. i actually took the whole incident well, and have been receiving comments all day at work at how calm and forgiving i am about the whole thing. but i had to place this reply to all the hogwash i see here.

 

my point is that the crew were not some miracle workers, so attentive, and caring and all the other blah blah blah i have read here... i am waiting to hear ' oh the crew actually pees the cure to cancer they are so magical'

they gave all fluff sweet talk with no real solutions... i can get that from any tgif waiter if i want smoke blown up my ****

 

while i realize they could not help the weather, i base my opinion on how they handled the mess it left. that is all we can really assess, true?

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i'm sorry that your experience was that bad.

 

 

my question is...who to believe with so many different accounts? i guess not who to believe..but i'm just puzzled at the many different accounts of the crew's reaction.

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nj cruiser21, my fellow jerseyite, this is my TRUE account... nothing to gain by giving it, and certainly nothing to lose... i just felt too much flowering was going on and someone needed to post some facts..

 

i am an easy going person and treated the staff with respect and understanding.. and got none in return. maybe that 'squeeky wheel' saying has some merit... next time i will try!

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Not sure what the crew had to do with the change in itinerary?

 

Don't think the crew are permitted to boot the passengers in the butt to get them to exit the ship.

 

I don't work for NCL. Just wondering:confused:

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hello - as my name might suggest, i have been using all of your insightful posting for a year or so. it also helped me choose the dawn for my second ever cruise and my grilfriends first. but lets set the record straight -

 

the treatment by the crew was lousy all week. it started with the 'change' in our itenarary. we lost one bahama day and by going to their private island (which packed you in like sardines on a dirty beach) and then going to miami, we lost the entire thursday morning ' going thru customs'. they annonounced that we MUST get off the ship at 730 am and go thru customs. me, i get off because they said so. 730 am... off the ship... only to wait while other passengers waited until 1130 to exit. the dawn's crew kept open the stores, kept serving food, catering to these non compliers, while i sat on a curb in a parking lot. then when they allowed back in the terminal, ncl stacked us like cattle for an hour and a half... to top that off, the people who just happened to stroll in an hour later, were allowed to get back on before us waiting in the roped lines. i thought there was going to be a riot when this occurred. so i was unhappy with that fiasco.

 

now - the rough seas... my problem is that they knew the storm was there and went right into it, placing us all in danger!!! the staff laughed at a woman who was expressing concern long before 'the wave' hit. told her she was foolish and to 'relax'... i also was able to meet a navy vetran who told me he read the weather and we should all brace for the night ahead. (he was right) in seeing him after the incident, he claimed the captain was traveling to slow for the stablizers (?) to kick in and almost rolled the ship several times. it took someone from the ship to call the coast guard, to get their attention. i now understand their is an investigation into the incident.

 

we waited in a very long line again, when told we could meet with a company rep on getting back. due to work, both my girlfirend and i could not - could not - be delayed and arrive back a day late. when we had to meet with the company reps, all of a sudden they were american males who spoke perfect english. never saw so many english speaking staff for the whole week!!! i told of my necessity to get back and was met with indifference. this at 1pm. he told me that they would be assembling a bus trip or train for people who must get back by sunday. he said go to my cabin and he would call with the info. hearing nothing by 530pm i called 'ruth' who gave me standard, 'not sure yet... anything else i can do you for?' sure she was pleasant, but provided NO answers or solutions what so ever. finally, since we were sitting in port in sc, i took matters into my own hands, and packed my luggage and responded to the 4th floor in an effort to exit the ship. i waited there with many others who were not pleased at all. we then got to the airport and rented a car and drove the 12 plus hours back to ny. i did this on my own, with my own money. (i will be sending in receipts)

 

to all of you who are here posting ' the crew was great', 'is this such a big deal?' , 'we are sheltered americans', all need to get a grip on reality. your views are either due to your clouded kool aid drinking cruise-a-holic rose colored glasses or you are employees of ncl. you are NOT giving factual accounts of what went on. THIS is the real version of how we were treated... and anyone reading this should know the truth... i have nothing to gain by putting it here and i am not some disgruntled person hell bent on revenge. i actually took the whole incident well, and have been receiving comments all day at work at how calm and forgiving i am about the whole thing. but i had to place this reply to all the hogwash i see here.

 

my point is that the crew were not some miracle workers, so attentive, and caring and all the other blah blah blah i have read here... i am waiting to hear ' oh the crew actually pees the cure to cancer they are so magical'

they gave all fluff sweet talk with no real solutions... i can get that from any tgif waiter if i want smoke blown up my ****

 

while i realize they could not help the weather, i base my opinion on how they handled the mess it left. that is all we can really assess, true?

 

The crew on the ship is not to blame for most of the fiasco. Your anger should be directed at the "suits" in the NCL offices in Miami. They are the one's who changed our plans with the Bahamas, and they didn't react well to people like you who had to get out of Charleston and home.

 

The storm was horrible (I thought I was going to die). But again, the crew on board (with the possible exception of those who drove the ship) did not create it.

 

Was your room clean everyday? Did you get the drinks you wanted at the bars? Were the servers friendly and give you what you ordered in the restraunts? More than likely yes.

 

As the saying goes, don't shoot the messenger (in this case, most of the crew). Blame the "white shirts" and the suits for this one.

 

I'm with you. This was my fifth cruise and hands down the worst cruise I have ever had and probably will ever have. But take to task the right people, not the little people.

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firsttimelongtime,

 

i didn't mean to imply I did not believe you..I'm just puzzled at the many different accounts of the crew's reaction we are receiving (not counting the news because I don't believe some of the nuts who will say anything to get on tv).

 

again, i'm sorry this happened. :( it must have definitely been a scary experience.

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good point cosmo, but the change the powers that be created a situation i am sure they will learn from. by traveling 'out of country' then returning, we lost the entire morning thursday to 'customs inspections'... and while they can not kick people off, they can make it easier if they closed all the dining etc... it would encourage those who chose not follow the rules, to step it up!

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i'm sorry that your experience was that bad.

 

 

my question is...who to believe with so many different accounts? i guess not who to believe..but i'm just puzzled at the many different accounts of the crew's reaction.

 

I didn't have a bad crew experience, but there are 1500 of them. With that many people, chances are good that some didn't react as well as most of the crew did.

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all good points vllygrrl... and well taken. but i have to say, the service was right where i expected it to be... typical vacation service... nothing more, nothing less...but trust me, i tipped well and often (even though all drinks had a built in tip fee)

 

i guess what i am trying to say is that the service and crew did nothing special in good times and absolutely failed in crisis!

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I was also on The Dawn this week, and while I do not want to post my review yet, I do want to respond to yours.

 

First, I agree with you regarding the itinerary change. I absolutely feel that in trying to get this ship back early, they cut Nassau and added that EXTRA day at sea that placed us in that storm. We shouldnt have been there and wouldn't have been there had the itnerary been left in place. And once again, it was changed for NCL's reasons that they will not share to get the ship back early "for an unscheduled event". I wil not address whether they knew we were sailing into the "perfect storm" because I don't know if they did or not. But I do think they have the equipment for that.

 

As far as Miami, I was not in that craziness, I went on an excursion with my kids, but my husband was there for several hours and he completely backs up what you said. He was extremely unhappy about that mess and also referred to it as a near riot.

 

But as far as the crew.....I had only positive experience's until settling my bill. And I would never judge the whole by the actions of one individual at the reception desk. As a whole, I found the crew to be exceptional. I felt that the smiles and telling us to relax was meant to calm us. And in fact I would like to thank Delmi for holding my hand and sitting with me in Spinnakers during bingo, and for everything else she did. I truly felt like I had a friend on the staff. Additionally, Paul, Georgianna, and Ruth really helped me hold it together, even before the storm...because I had issues with this cruise before the storm.

But I realize that we all had different experiences. Some people have been truly traumatized by all that happened this week, and no one has the right to criticize any of these people. So posters, I will travel on The Dawn again, because lightening doesn't strike the same place twice and it already got me this week. But please do not bash anyone for their reports of their experiences this week. They were all different. If you weren't on this cruise with us, you really have no idea what it was like.

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vllygrl,

 

 

great point. and i guess with 2000+ passengers, differing experiences can be expected.

 

glad you're safely back too. :D

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In all due respect, I just came over here to peek after hearing

"the news" and all I can say is:

You want an inexpensive crowd-em-on then get-em-off

cruise line, then, with NCL - you got one.

 

There are far better lines out there folks - far better.

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But please do not bash anyone for their reports of their experiences this week. They were all different. If you weren't on this cruise with us, you really have no idea what it was like.

 

Well said. Those not on the ship can speculate on experiences they may have had in the past, but you had to be there to know what it was like on this trip (it was a doozy).

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In all due respect, I just came over here to peek after hearing

"the news" and all I can say is:

You want an inexpensive crowd-em-on then get-em-off

cruise line, then, with NCL - you got one.

 

There are far better lines out there folks - far better.

 

thank you so much for your opinion. please stay on your boards if you are going to post replies like this...because i'm sure there are plenty of people we can find who don't like to cruise your line. it's all about preferences and what's great about crusing is there's so many options that fit people.

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I just gotta say this to the OP here..........

 

Sorry you were so dissatisfied..........

 

I'm sure you were all very scared; I know I would have been; I've been in rough seas and it's scary but never have been hit by a rogue...........

 

I think it's important to remember that ANY crew dealing with a situation like this is going to be frightened, also. As you know many crew are from many countries; can you imagine what impact this had on their families?

 

I'm just saying that the crew are people too....and if the people in Miami had their heads on right they wouldn't have skipped your Bahamas stop....ah well. The powers that be.

 

Just remember we're all human, and that goes for a ship's crew too. They had to reassure terrified passengers, along with trying to keep themselves calm also.

 

Mary

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thanks caren... i was just attacked on a seperate thread for 'being a liar'... she wanteed me to prove i was there... maybe i could do so by this...

 

didnt i see you on stage playing in the weakest link game?

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Thank you NJcruiser, you are too kind, but the way

the posts rapidly add up every second on this board I was

probably responding to something that was noted here

on NCL 4 days ago.

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i noticed warrior.... just look at a thread calling me a liar! thanks guys, as i said, i have lurked here for a year and gained lots from most of you... thats why i felt compelled to write now

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My DH and I were not only on the Dawn when it was hit, we were in one of the two rooms that were hit and damaged. Yes indeed it was scary but not as scary as some of the stories that have come out since. We were two of the four that woke up UNDER water and as bad as that was (believe me it was quite a scary feeling to wake up that way:eek:) We not only STAYED on board but we are extremely grateful to Captain Petersham and his crew because without their expertise many could have been severely injured or even worse. The entire NCL crew deserves nothing but the highest praise for their handling of the situation

 

Our heartfelt thanks to those from the boards who were so kind to my DH and I and who took the time and trouble to constantly check in on us. Caren, Maryann Miss Riss and all your families,You are wonderful people who we are proud to consider as great and dear friends.:D Thanks!!!!

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Well said. Those not on the ship can speculate on experiences they may have had in the past, but you had to be there to know what it was like on this trip (it was a doozy).

 

I was there. Firsttimelongtime embellished his version. He sounds like he was one of those people that carried a grude onto the ship due to the itinerary change. after the 200 or so people got off the ship in SC, the cruise became a whole lot nicer. I observed people being downright rude to the staff on the first day. The crew continued to provide great service with a smile. I was on the trip with 8 friends and everyone of them had a great time. Maybe the people that didn't have a good time were just determined not to.

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Travel these boards are a great source of info, but your right. Some people have blind loyalty and refuse to post the negative. I've been on 5 cruises now with 4 different cruise lines. Most have been great experiences, but each one also had it's flaws.

 

It is frustrating when people refuse to give accurate feedback (both positve and negative) on ANY cruise line (not just NCL).

 

NO cruise line is perfect, just some of them are closer than others :-)

 

I agree. Were there things on this cruise that were negative? Absolutely! Enough to let it ruin the whole cruise? Nah. NCL did try and make up for some of the problems. The open bar started out as a compensation for the mess up of the immigration process. I tried to get breakfast that morning as well and was unable to get it because the dining rooms were closed. Let it ruin my cruise? no. Went to town and ate a nice breakfast by the water with DW. NCL is not perfect, but which line is?

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I was there. Firsttimelongtime embellished his version. He sounds like he was one of those people that carried a grude onto the ship due to the itinerary change. after the 200 or so people got off the ship in SC, the cruise became a whole lot nicer. I observed people being downright rude to the staff on the first day. The crew continued to provide great service with a smile. I was on the trip with 8 friends and everyone of them had a great time. Maybe the people that didn't have a good time were just determined not to.

 

 

Quite possible. We had our 1 year old with us, and I can't commend the staff enough on how they all treated him like gold.

 

As for the treatment of the crew, this is my second cruise out of NY and both times a good amount of people treated the staff like garbage. Hope it is just a bad coincidence, but we'll be on a third out of NY (actually Bayonne) in Nov. I'll be watching then too.

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ma 2 va, you could not be more wrong. i carry no grudge, did not on the ship at all, and had no choice but to exit to ensure i made it home by sunday. you are the reason i felt i had to give an account... people like you who make generalizations because i had something truthful to say that was not conveinant for your agenda... i did nothing that you mentioned above.

 

and for the record and not for any claim at nobility, i had to return because i a am police officer and was needed in court today to testify on a homicide trial... my girlfriend is an untenured teacher who is not allowed to take days off..

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...i had to return because i a am police officer and was needed in court today to testify on a homicide trial...

 

Now that is a legitimate reason on having to get back :-) (my husband is a PO also).

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