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TerryAndDoug

Quest November 7th??

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Several of us booked on the 11/7/12 Quest sailing have noticed that, although many cabins were available several days ago, the cruise now shows up as sold out in all categories, or doesn't even show up at all when searching on the Azamara site.

 

Does anyone know what's going on? I hope this itinerary isn't changing again!

 

Thanks,

Doug

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Several of us booked on the 11/7/12 Quest sailing have noticed that, although many cabins were available several days ago, the cruise now shows up as sold out in all categories, or doesn't even show up at all when searching on the Azamara site.

 

Does anyone know what's going on? I hope this itinerary isn't changing again!

 

Thanks,

Doug

 

Doug - don't worry! This cruise was heavily advertised in the UK last week at a really good price for an Azamara cruise and I know many people booked it as soon as they could.....including myself and two friends! :)

 

I know other people tried to book the day before yesterday, only to be told that every cabin was indeed booked. Unless anyone cancels, this cruise seems to be fully sold out, so I don't think further itinerary changes will be on the cards.

 

I look forward to meeting you at the CC Meet and Mingle.

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Just a few days ago, there were a lot of cabins left.....but, I am wondering why it no longer shows up on Azamara's web site and the only cruises that do appear for November are on the Journey and not the Quest. If the cruise was sold out, it would still appear on Azamara's site and it would say sold out.

 

I am hoping it is just a glich.

 

Lauri:confused:

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Just a few days ago, there were a lot of cabins left.....but, I am wondering why it no longer shows up on Azamara's web site and the only cruises that do appear for November are on the Journey and not the Quest. If the cruise was sold out, it would still appear on Azamara's site and it would say sold out.

 

I am hoping it is just a glich.

 

Lauri:confused:

 

Me too!

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:mad:

Hi All -

 

According to my TA, Azamara has said (after she called to inquire!) that the cruise is being cancelled, however, they have not finalized their plans for a new itinerary or reimbursement package, etc. etc. They don't expect to have this information for a couple of weeks as they are working on those details now.

 

From other posts I've read, it seems this is a pattern for AZ to wait until someone inquires before they tell the passenger that a cruise is cancelled. I'm sure if they had shared this when they knew, some passengers would not have booked their air.

 

Not a great first time experience with AZ so far! We'll see how they do with new itinerary offers and reimbursemnt packages. :mad:

 

Tammy

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:mad:

Hi All -

 

According to my TA, Azamara has said (after she called to inquire!) that the cruise is being cancelled, however, they have not finalized their plans for a new itinerary or reimbursement package, etc. etc. They don't expect to have this information for a couple of weeks as they are working on those details now.

 

From other posts I've read, it seems this is a pattern for AZ to wait until someone inquires before they tell the passenger that a cruise is cancelled. I'm sure if they had shared this when they knew, some passengers would not have booked their air.

 

Not a great first time experience with AZ so far! We'll see how they do with new itinerary offers and reimbursemnt packages. :mad:

 

Tammy

 

I hate to hear that! We were really looking forward to this itinerary. We even cancelled a cruise on another line to take this one.

 

Thanks for checking.

Doug

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I hate to hear that! We were really looking forward to this itinerary. We even cancelled a cruise on another line to take this one.

 

Thanks for checking.

Doug

 

I'm disappointed too. We really loved the itinerary!

 

Tammy

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Wow. I hope this cruise is not cancelled. It was our anniversary and my "significant" birthday cruise. The itinerary was perfect and this would have been cruise number 6 with Azamara.

 

Bill.....if you are reading this thread, maybe you can offer us some insight.

 

Lauri

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Grr.

 

I was looking forward to trying this cruise line, and I've been hanging in there through a change from TA to a shortened TA to a total change in itinerary, which required another flight, and now it's being changed again? Or possibly canceled?

 

I have to say I'm not impressed with AZ right about now.

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I just booked this Cruise yesterday. The cabins were upgraded from an Oceanview Cabin to a Balcony Cabin Thre were rooms available as of yesterday. Talked with my TA after reading the posts concerning cancellation, she called Azamara and was told that they have no plans to cancel this cruise. Don 't know who to belive, but will just wait and see. Hope the information re: Cancellation is just a bad rumor. This pricing and itinerary was perfect for us.

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:mad:

Hi All -

 

According to my TA, Azamara has said (after she called to inquire!) that the cruise is being cancelled, however, they have not finalized their plans for a new itinerary or reimbursement package, etc. etc. They don't expect to have this information for a couple of weeks as they are working on those details now.

 

From other posts I've read, it seems this is a pattern for AZ to wait until someone inquires before they tell the passenger that a cruise is cancelled. I'm sure if they had shared this when they knew, some passengers would not have booked their air.

 

Not a great first time experience with AZ so far! We'll see how they do with new itinerary offers and reimbursemnt packages. :mad:

 

Tammy

 

What itinerary were you on? The original itinerary was canceled. Maybe she was talking about the original itinerary?

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What itinerary were you on? The original itinerary was canceled. Maybe she was talking about the original itinerary?

 

I wish. The original itin (a trans atlantic) was cancelled back in Jan. I was booked on the "new" itinerary that replaced the cancelled TA (seville to malaga) which has now also been cancelled.

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Once again our Nov 7, Quest cruise has gone missing, along with the cruises following up to the dry docking. ARE WE CANCELLED AGAIN?

 

Thanks for any help.

Mary

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I just called and was told that they have not cancelled it but have removed the cruise from inventory???????? She said they typically do this so they can upgrade passengers. OK....now I am worried. Or - if I am one of the passengers getting upgraded, that would be a cool surprise. :confused:

 

Yesterday someone had their TA call and they were told that the cruise is cancelled.

 

We would love to know.

 

Lauri

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Hi We experienced this recently with our Black Sea cruise July 2012 when it suddenly disappeared from the website. The ever helpful Lesley at Le Club Voyage in the UK explained to us that the cruise is very heavily booked and so they had removed it from the website as they were sorting out GTY cabins etc. Host Andy also confirmed this.

I hope this is the situation for you all as well.

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Hi Everyone,

 

I've read your posts, but I do not have further information. I've asked Azamara, and hope to have an answer (or Bill Leiber will report back to us), as soon as possible.

 

Thanks for your patience. Stay Tuned !

Edited by Host Andy

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So.....anyone know what is happening for definite yet?

 

Bill.......I think you really should be finding more information out for us please.

 

My T/A has told me they won't know anything until next week, but that the cruise is NOT cancelled as yet. The same T/A told my friend Hazel this morning that the cruise WAS cancelled and he is now holding an option for her on another Az cruise in May......one that I won't be able to do because of work commitments and also as I am doing a cruise in April and another in June.

 

I will be so unhappy if the Nov 7th Quest Canaries cruise is cancelled, but I would really like to know asap if it is going to be, as I'm sure the rest of you would too. :mad::(

 

At the moment it is still showing in my cruise planner on the Azamara website.

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Hi Everyone,

 

I've read your posts, but I do not have further information. I've asked Azamara, and hope to have an answer (or Bill Leiber will report back to us), as soon as possible.

 

Thanks for your patience. Stay Tuned !

 

Thanks Andy! We appreciate any info you can share with us.

 

Tammy

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Hi Everyone,

 

I've read your posts, but I do not have further information. I've asked Azamara, and hope to have an answer (or Bill Leiber will report back to us), as soon as possible.

 

Thanks for your patience. Stay Tuned !

 

Thanks Andy!

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Spoke to my TA again this AM, they are aware of this issue and won't know its resolve until later in the week. TA feels Azamara is going to change the itinerary (but not cancel the cruise itself).

 

Andy indicates he is attempting to clarify, but would be nice to hear from Bill on this issue :rolleyes:

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Hello Palamoh -

 

God bless Andy for his dedication!

 

I promise to get back to you when I have factual information to report. It should be soon.

Until then, we appreciate your continued patience.

 

Best regards,

 

Bill Leiber

___________________

Chief Blogging Officer*

Azamara Club Cruises

(*CBO is an authorized and compensated representative of ACC)

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Hello Palamoh -

 

God bless Andy for his dedication!

 

I promise to get back to you when I have factual information to report. It should be soon.

Until then, we appreciate your continued patience.

 

Best regards,

 

Bill Leiber

___________________

Chief Blogging Officer*

Azamara Club Cruises

(*CBO is an authorized and compensated representative of ACC)

 

 

Thank You, we feel like we are "adrift" and instead of eating mushrooms we are the mushrooms! ;) (But, we still love AZ :D)

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Hello Palamoh -

 

God bless Andy for his dedication!

 

I promise to get back to you when I have factual information to report. It should be soon.

Until then, we appreciate your continued patience.

 

Best regards,

 

Bill Leiber

___________________

Chief Blogging Officer*

Azamara Club Cruises

(*CBO is an authorized and compensated representative of ACC)

 

 

Dear Bill,

For this our Special Wedding Aniversary Year, we decided to book the Valentine Offer Package for "Quest" Islands in the Sun, November7th-18th 2012. Yet only five weeks later it would appear that this itinerary/length of cruise is about to changed. This would be our Eighth cruise with Azamara, and if this happens we will be most disappointed, and at present very frustrated with lack of information.

Furthermore we had to book a cruise only package, as otherwise, with Azamara it would have entailed three flights from the UK to Seville,Spain. The winter schedule for flights from our local UK airport were announced on Thursday 22nd March and therefore we booked return flights, only on 23rd, to find out that there were messages on CC about possible changes. We e-mailed Azamara UK on 24th and received a reply on 26th which stated that "management confirmed that the cruise was not about to be cancelled?" If there are changes please advise how it affect our flight arrangements and will we be compensated for loss of any flights.

 

John & Caroline

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Dear Bill,

For this our Special Wedding Aniversary Year, we decided to book the Valentine Offer Package for "Quest" Islands in the Sun, November7th-18th 2012. Yet only five weeks later it would appear that this itinerary/length of cruise is about to changed. This would be our Eighth cruise with Azamara, and if this happens we will be most disappointed, and at present very frustrated with lack of information.

Furthermore we had to book a cruise only package, as otherwise, with Azamara it would have entailed three flights from the UK to Seville,Spain. The winter schedule for flights from our local UK airport were announced on Thursday 22nd March and therefore we booked return flights, only on 23rd, to find out that there were messages on CC about possible changes. We e-mailed Azamara UK on 24th and received a reply on 26th which stated that "management confirmed that the cruise was not about to be cancelled?" If there are changes please advise how it affect our flight arrangements and will we be compensated for loss of any flights.

 

John & Caroline

 

Hi John and Caroline,

I really hope that you will be on Quest for your special anniversary. I know you love Quest almost as much as I do! :D

 

Hazel (Spursgirl) and I only booked this cruise last week too - it has been very difficult finding a date that fitted in with work and other commitments for us both, so we will be very unhappy if this cruise is cancelled. I think we could cope with a slightly shorter cruise - but not if there are no interesting ports to see.

 

I would be happy to miss out Lanzarote though - not my favourite place!

 

Let's hope we all get to meet again on Quest in November.

 

And Bill.......how much longer before we have some definite info please?

We all need to make different arrangements if this cruise is substantially changed, as I'm sure you appreciate.

 

Also I do have to say that I would have appreciated an email from Azamara last week informing me of the possible cruise cancellation and developments......I found out from Cruise Critic! :(

 

Once again......the onboard Azamara experience is fantastic and amazing, with the best crew at sea......but I'm afraid Shoreside Operations still leave a lot to be desired! All we want is some information please.

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Hi Bill....any updates? We first started noticing strange things about this cruise last Thursday, so we have now been in the dark for a week. Is there anything that can be shared?

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Hi Bill,

 

I can see your light is green so you are online.

 

I am sure you have been reading our posts on the Nov 7th Roll Call.....and can understand that we are all very anxious for some clarification about what is happening with our cruise.

 

Are we cancelled altogether? Redeployed? Itinerary or Date changes?

 

Really hoping to get some info from Azamara soon.

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Hi everyone,

 

Goodness this is frustrating isn't it?

 

I had my third call from Azamara yesterday to tell me despite talking to 'an analyst' in Miami she had no definite news for me.

 

Yes the lady in question (Amber) is charming and tries to be helpful but this lack of information is driving me mad.

 

I really do feel that Royal Caribbean international ought to invest in crisis training for their telesales people (are you reading this Bill?) because they are totally unable to handle any situation away from the norm.

 

We all love Azamara as soon as we get on the ship (this will be my seventh trip with them) but the shoreside operation needs to smarten up on both sides of the pond.

 

Hopefully we will get the news we want soon

 

Ciao

 

Hazel

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Hi everyone,

 

Goodness this is frustrating isn't it?

 

I had my third call from Azamara yesterday to tell me despite talking to 'an analyst' in Miami she had no definite news for me.

 

Ciao

 

Hazel

 

Hi Hazel,

You're so right aboit it being frustrating! I can't believe they can't tell us something - even whether it's being cancelled or just an itinerary change. :confused::mad:

 

You've actually had phone calls from Azamara? I think the rest of us on the Roll Call for this cruise have not. We only know there is an issue because of our conversations on CC and our own calls to our TAs or Azamara.

 

Tammy

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Yes, I would love to know something.

 

We are interested in taking advantage of the five day sale that Azamara has running for Asia, but we can not do anything until we find out what is happening with this cruise. We have paid our air through Choice Air and we have our deposits paid for the cruise.

The silence has been deafening.

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I know what you mean, there are several lines having sales ending this weekend---arrrrggg! I would hope that if our cruise is cancelled they would AT LEAST give us the Az sale prices after it's over, just to keep our business. We have Choiceair too and their insurance (I think its w/Berkeley)

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Hi Bill,

Will this be another week-end in Limbo, surely somewhere management should have made a decision by now. Whether the cruise is on or off, and if on, has the length of the cruise has been shortened, or are we waiting for the Cadiz Dry Dock's input????????????

 

John & Caroline

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Stuff happens and I understand, but this is just total rudeness and cockiness on the part of AZ. What gives them the right to put so many people in limbo? Come on Marketing Departmet step in here and get some answers for us.

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I'm trying to remain patient and optimistic that whatever is happening will somehow result in another fantastic cruise experience, but the longer we go with no communication from Azamara it's harder and harder to remain confident in Azamara. I have resisted the temptation to call, as it's apparent that there is no consistency in the information other callers are being given.

 

Doug

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Dear November 7th Azamara Followers:

 

On behalf of Azamara, I'm very sorry that we haven't been able to respond sooner about the circumstances of this voyage and that you're finding yourselves now in a state of "limbo." We would like to clarify that while the voyage has been closed for review, it has NOT been cancelled. I apologize for your angst and sincerely thank you for your patience.

 

Since this 11-night Azamara Quest voyage from Seville - Malaga, is the last before the vessel begins its originally scheduled dry-dock in Cadiz, Spain, November 18-December 1,2012, we find that we will be required to reduce its length to allow extra days needed in dry-dock. This is, unfortunately, a more time consuming process than was anticipated, but we are finalizing all details and will be able to provide the complete information early next week about the revised itineraries and our displacement offers.

 

I'm sorry for not being able to give you even a hint of the number of days that will be needed. I trust that this update will recharge your diminishing amount of patience knowing that an answer will be forthcoming.

 

Sincerely,

 

Bill Leiber

___________________

Chief Blogging Officer*

Azamara Club Cruises

(*CBO is an authorized and compensated representative of ACC)

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Bill,

Thank you for getting back to us. I know you don't have details on the shortened cruise, but it is highly unlikely that we would take a 3rd Azamara cruise out of Europe this year if it is shortened. Our travel time with multiple connections just makes it a bit too far to travel for a shorter period of time.

 

That being said, we would like to book a 2013 Asia cruise that is offered on sale this week. The sale will end before we will be advised of the changes and options. Is there a possibility that the sale period will be extended? We are unwilling to book another cruise until the November cruise is resolved.

 

Thank you,

 

Lauri

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Bill,

Thank you for getting back to us. I know you don't have details on the shortened cruise, but it is highly unlikely that we would take a 3rd Azamara cruise out of Europe this year if it is shortened. Our travel time with multiple connections just makes it a bit too far to travel for a shorter period of time.

 

That being said, we would like to book a 2013 Asia cruise that is offered on sale this week. The sale will end before we will be advised of the changes and options. Is there a possibility that the sale period will be extended? We are unwilling to book another cruise until the November cruise is resolved.

 

Thank you,

 

Lauri

Hello Lauri -

 

Thank you for your understanding. I'm in the processing of securing a response about whether the expiration date for the 2013 Asia sale can be extended.

 

Please stand by and I will respond as soon as I have a decision.

 

Good evening and regards,

 

Bill Leiber

___________________

Chief Blogging Officer*

Azamara Club Cruises

(*CBO is an authorized and compensated representative of ACC)

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Bill - thank you so much for the update. And not a moment too soon - I was just about to post this. ((:p))

 

 

Bad Bill ~ no biscuit!!

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