Insurance question

[FLCruiseGirl]

Does anyone know approximately how long it takes for reimbursement from the insurance company when you have to cancel your cruise for medical reasons? The insurance was purchased through NCL at the time the cruise was booked.

 

My brother's wife (they were scheduled to travel with my husband and I on the Epic this Saturday) had to have surgery unexpectedly. They cancelled about 2 weeks ago, submitted the claim right away, and have heard nothing since. I know it may take several weeks for the insurance company to confirm everything. They were just wondering what the average wait time is. There is no phone number provided to call with questions.

[mpk218]

CLAIMS PROCEDURE

EMERGENCIES ARISING DURING YOUR Norwegian Cruise Line VACATION: Please refer to Part D. Worldwide Emergency Assistance. TRIP CANCELLATION CLAIMS: Contact your travel agent, Norwegian Cruise Line and BerkelyCare IMMEDIATELY to notify them of your cancellation and to avoid any non-covered expenses due to late reporting. BerkelyCare will then forward the appropriate claim form which must be completed by you AND THE ATTENDING PHYSICIAN, if applicable.

 

ALL OTHER CLAIMS: Report your claim as soon as possible to BerkelyCare. Provide the policy number, your travel dates, and details describing the nature of your loss. Upon receipt of this information, BerkelyCare will promptly forward you the appropriate claim form to complete.

 

Online: http://www.travelclaim.com

 

Phone: 1-(800) 722-5672 or 1-(516) 342-2720

 

Mail: BerkelyCare 300 Jericho Quadrangle, P.O. Box 9022, Jericho, NY 11753

 

 

Office Hours: 8:00am - 10.00pm ET, Monday - Friday;

 

9:00am - 5:00pm ET, Saturday

[FLCruiseGirl]

mpk218 - Thanks!