Cruise CANCELLED on Triumph ,Been on hold 2 hours

[sailawaybellaluna]

We got this message earlier this evening stating our cruise was cancelled:

 

CARNIVAL TRIUMPH - Update

 

February 10, 2013 – 7.30PM EST

 

This morning the cruise ship Carnival Triumph experienced an engine room fire while the vessel was sailing approximately 150 miles off the coast of the Yucatan Peninsula. The ship’s automatic fire extinguishing systems activated and the fire was contained to the aft engine room. At this time, the fire is fully extinguished. There were no casualties or injuries to guests or crew. All appropriate authorities including U.S. Coast Guard have been notified.

 

The vessel is currently without propulsion and the ship is operating on emergency generator power. The ship's technical crew has determined the vessel will need to be towed to port. A tugboat is en route to the ship's location and will tow the vessel to Progreso, Mexico, which is the closest port to the ship’s current location. This will enable us to disembark guests and get them home as quickly as possible. The ship is expected to arrive in Progreso Wednesday afternoon and guests will be flown from there back to the U.S.

 

There are 3,143 guests and 1,086 crew on board. Guests are being provided with food and refreshments. Another Carnival ship, the Carnival Elation, is currently on scene and transferring additional food and beverage provisions to the Carnival Triumph.

 

We have contacted the designated emergency contacts for all guests presently on board Carnival Triumph. Concerned family and loved ones of guests and crew may call 888.290.5095 or 305.406.5534.

 

All guests on the current Carnival Triumph voyage will receive a full refund of the cruise, along with transportation expenses. In addition, they will receive a future cruise credit equal to the amount paid for this voyage, as well as reimbursement of all shipboard purchases during the voyage, with the exception of gift shop and casino charges.

 

The next two voyages of Carnival Triumph, scheduled to depart Monday, February 11 and Saturday, February 16 are being cancelled. Guests scheduled to sail on either of those voyages will receive a full refund, reimbursement for non-refundable travel expenses and a 25 percent discount on a future three to five-day cruise. Carnival is in contact with impacted guests to advise them of the situation.

 

The current Carnival Triumph voyage departed Galveston, Texas on Thursday, February 7 and was scheduled to return on Monday, Feb. 11.

 

I've been on hold trying to make other arrangements. Initially we were thinking we would still go and get on board the Magic, but since I haven't been able to get through, I can see online that the Magic seems totally booked now...

 

Is it your understanding that "reimbursement for non-refundable travel expenses" means my airline tickets (not booked through Carnival) and hotel will also be refunded?

 

I'm panicking...We've had the land line and the cell phone calling and on hold for ages, and I can't get anyone on the line. I understand they're probably bombarded with thousands of calls right now... :(

[JediSkipdogg]

Is it your understanding that "reimbursement for non-refundable travel expenses" means my airline tickets (not booked through Carnival) and hotel will also be refunded?

 

Generally that means costs that you will have to pay to change something or you paid for and don't get back.

 

For airlines this would be their change fees if you make any airline changes. I know some airlines allow change for $50 per person. Therefore if you change your flights, you would pay $50 and Carnival will reimburse you for that.

 

For hotels it would what you have paid and can't get back. If you pre-paid your hotel with a non-refundable booking you would get that. Most hotels if you don't pre-pay you pay when you check in. You can cancel up to 24 hours in advance and have no fees. If that's the case, you aren't out anything. If you already paid for the hotel, and it was booked non-refundable, you are out that.

 

Rental cars would be another one. You can sometimes pay in advance and get a cheaper rate. If that's the case, that would be your reiumbursement.

 

That's something I watch when I do travel insurance. Why pay for $1500 of travel insurance that covers a $300 plane ticket that I can change for $50 anytime before using it. Why pay to cover airline baggage fees when I don't use them till I check in at the airport. Small items like that can save alot of money.

[Frank12]

That sucks. Good luck making other arrangements.

[pjtulsa]

Unfortunately the Magic and Conquest are both Sold Out along with most sailings from Florida or they are high priced.

 

Good Luck,

[negrilbeachlover]

I was assured my $210 no refundable hotel will be reembursed. I was driving in so no flight issue.

[sailawaybellaluna]

I was assured my $210 no refundable hotel will be reembursed. I was driving in so no flight issue.

 

Great! That's helpful. Are they sending you some kind of reimbursement forms?

[negrilbeachlover]

You need a copy of the receipt and it must clearly state non refundable. I was told 4-8 weeks for the hotel reimbursement, much quicker on the cruise part. Each part was paid by a different credit/debit card.

 

For cruise no forms needed. For other expenses they are suppose to be emailing me a form.

[barbmac]

I was able to get in touch with my PVP already. I am going to just rebook for april. should have my refund in 2 weeks. Just hope everyone gets home safe. I can imagine trying to get 3100 people home from Progresso.

[meeda00]

I have been on the phone for 3 hours now. We are rebooking on the Fascination out of Jacksonville.. We are in mississippi so it's just as far away as Galveston. Just waiting for our 25% discount to be applied.

[mek]

Generally that means costs that you will have to pay to change something or you paid for and don't get back.

 

For airlines this would be their change fees if you make any airline changes. I know some airlines allow change for $50 per person. Therefore if you change your flights, you would pay $50 and Carnival will reimburse you for that.

 

For hotels it would what you have paid and can't get back. If you pre-paid your hotel with a non-refundable booking you would get that. Most hotels if you don't pre-pay you pay when you check in. You can cancel up to 24 hours in advance and have no fees. If that's the case, you aren't out anything. If you already paid for the hotel, and it was booked non-refundable, you are out that.

 

Rental cars would be another one. You can sometimes pay in advance and get a cheaper rate. If that's the case, that would be your reimbursement.

 

That's something I watch when I do travel insurance. Why pay for $1500 of travel insurance that covers a $300 plane ticket that I can change for $50 anytime before using it. Why pay to cover airline baggage fees when I don't use them till I check in at the airport. Small items like that can save alot of money.

 

Some travel insurance policies stipulate that you must insure all parts of your travel plans in order to be valid for a claim. Depending on where you live, I guess you could say you were driving.

 

OP - good luck with your new cruise. There's going to be a lot of people scrambling out there the next few days.

[Flydude1063]

Generally that means costs that you will have to pay to change something or you paid for and don't get back.

 

For airlines this would be their change fees if you make any airline changes. I know some airlines allow change for $50 per person. Therefore if you change your flights, you would pay $50 and Carnival will reimburse you for that.

 

 

 

 

 

 

 

 

 

For hotels it would what you have paid and can't get back. If you pre-paid your hotel with a non-refundable booking you would get that. Most hotels if you don't pre-pay you pay when you check in. You can cancel up to 24 hours in advance and have no fees. If that's the case, you aren't out anything. If you already paid for the hotel, and it was booked non-refundable, you are out that.

 

Rental cars would be another one. You can sometimes pay in advance and get a cheaper rate. If that's the case, that would be your reiumbursement.

 

That's something I watch when I do travel insurance. Why pay for $1500 of travel insurance that covers a $300 plane ticket that I can change for $50 anytime before using it. Why pay to cover airline baggage fees when I don't use them till I check in at the airport. Small items like that can save alot of money.

 

 

 

The majority of airlines have a $100 change fee PLUS any additional fare if your new fare is higher. I believe Southwest is $50, but there is still an additional cost if your new fare is higher than the old fare. So it's rare you just change your ticket for the service charge. There usually is much more involved than that.