dgack1 Posted March 18, 2013 #1 Share Posted March 18, 2013 Is it just me or is this what everyone is experiencing? I am currently on hold to speak with a customer rep. about a current booking and i have been waiting for 55 miniutes. I am in total disbelief that with all of carnivals problems they continue down the same path with poor customer service... uggghhh. :mad: Link to comment Share on other sites More sharing options...
Mhurst Posted March 18, 2013 #2 Share Posted March 18, 2013 There are THOUSANDS of people calling right now just be patient they will get to you I spent an hour on the phone this morning as well Link to comment Share on other sites More sharing options...
Cruizinman Posted March 18, 2013 #3 Share Posted March 18, 2013 Is it just me or is this what everyone is experiencing? I am currently on hold to speak with a customer rep. about a current booking and i have been waiting for 55 miniutes. I am in total disbelief that with all of carnivals problems they continue down the same path with poor customer service... uggghhh. :mad: Just hang up ;) Link to comment Share on other sites More sharing options...
CocoaMom Posted March 18, 2013 #4 Share Posted March 18, 2013 Is it just me or is this what everyone is experiencing? I am currently on hold to speak with a customer rep. about a current booking and i have been waiting for 55 miniutes. I am in total disbelief that with all of carnivals problems they continue down the same path with poor customer service... uggghhh. :mad: You need a pvp. Start to finish, about 5 minutes and I'm now upgraded. Link to comment Share on other sites More sharing options...
sanmarcosman Posted March 18, 2013 #5 Share Posted March 18, 2013 I can't imagine listening to that saccharin, high strung voiced woman who does Carnival's hold message for 55 minutes! :eek: Link to comment Share on other sites More sharing options...
MrTexasAggie Posted March 18, 2013 #6 Share Posted March 18, 2013 With my issue, I was on there an hour also...But liked my outcome...;) Link to comment Share on other sites More sharing options...
demos Posted March 18, 2013 #7 Share Posted March 18, 2013 Yes I am sure there are THOUSANDS calling right now with everything going on last week. I would expect a wait for the next few days. I am sure they are doing the best they can. Link to comment Share on other sites More sharing options...
sarafs Posted March 18, 2013 #8 Share Posted March 18, 2013 I had the same problem over the weekend. I decided to try and Press 2 as if I was doing a New booking and got a person right away. She was very helpful! Link to comment Share on other sites More sharing options...
Tannison Posted March 18, 2013 #9 Share Posted March 18, 2013 Just press the option for a "new booking". They will pick up very quickly. Link to comment Share on other sites More sharing options...
lovebelle Posted March 18, 2013 #10 Share Posted March 18, 2013 You need a pvp. Start to finish, about 5 minutes and I'm now upgraded. I agree. Link to comment Share on other sites More sharing options...
Carnival_Brides Posted March 18, 2013 #11 Share Posted March 18, 2013 Took me 20 minutes to get through at 12:10 am after they released the sale prices. Then another 20 minutes to fix the rate on the booking because my PVP forgot to attach our past guest numbers to the bookings. Forty-four minutes later, we saved $400 on three bookings and made a fourth. Link to comment Share on other sites More sharing options...
AFAMILY Posted March 18, 2013 #12 Share Posted March 18, 2013 Just press the option for a "new booking". They will pick up very quickly. After waiting on-hold for about 30 mins I hung up and tried this. I immediately got someone on the line, who immediately transferred me back to customer service for booked passengers where I remain on hold again. Link to comment Share on other sites More sharing options...
Anjanu Posted March 18, 2013 #13 Share Posted March 18, 2013 I had a 25 minute wait until a rep answered and then it took 15 minutes to be upgraded. Not bad considering that everybody is now trying to call Carnival. Link to comment Share on other sites More sharing options...
Tannison Posted March 18, 2013 #14 Share Posted March 18, 2013 After waiting on-hold for about 30 mins I hung up and tried this. I immediately got someone on the line, who immediately transferred me back to customer service for booked passengers where I remain on hold again. So sorry this happened to you. The person who picked up for us last night just took care of everything. But, I will say that were trying to change from one cabin for our family of 5 to two cabins, so maybe that's why. Good luck! Link to comment Share on other sites More sharing options...
Express Man Posted March 18, 2013 #15 Share Posted March 18, 2013 All the issues this past weekend and a Super Sale today..Yea there will be a wait. Good thing most things can be done online...:D Link to comment Share on other sites More sharing options...
jsfromsc Posted March 18, 2013 #16 Share Posted March 18, 2013 You need a pvp. Start to finish, about 5 minutes and I'm now upgraded. Me too! I love my PVP. Link to comment Share on other sites More sharing options...
catlou1 Posted March 18, 2013 #17 Share Posted March 18, 2013 It's not just this week, I had problems with customer service over the past few weeks. I just got off the Fascination on Saturday, which was the first cruise with the changed itinerary. I had several questions after I got the email alerting me of the change and I could find no answers on the Carnival website. I sent an email and got an automatic reply saying I would have an answer in 48-72 hours. I got nothing, so I called. Sat on hold for 45 minutes before someone answered. He had no clue, so he put me on hold several more times. Eventually I said I had to get off because I was at work and had a meeting. He took down my number and said he would call me back later that day. I'm still waiting for his call. By I sent ANOTHER email and again, got nothing in return. By this time I was livid. I eventually called back and "only" had to hold for 20 minutes. That time the lady I spoke to was very knowledgeable, apologetic for the lack of response, and was able to answer my questions. I was (and still am) extremely frustrated with their customer service and was hoping it wasn't a sign as to how my cruise was going to go. Luckily everything went well and we had a great time. Link to comment Share on other sites More sharing options...
yogimax Posted March 18, 2013 #18 Share Posted March 18, 2013 Not everyone has a PVP! New cruisers do not have a PVP! To leave someone on hold for an hour is inexcusable for a business... Own CCL stock? ... suggest you sell and buy RCL or NCLH Link to comment Share on other sites More sharing options...
Bugonherfirstcruise Posted March 18, 2013 #19 Share Posted March 18, 2013 Is it just me or is this what everyone is experiencing? I am currently on hold to speak with a customer rep. about a current booking and i have been waiting for 55 miniutes. I am in total disbelief that with all of carnivals problems they continue down the same path with poor customer service... uggghhh. :mad: Know your pain, called Friday and I was hold for over an hour.:confused: Simple question, Sent email the only reply I got back so far was automatic. BUT that being said called about 15 minutes ago and someone answered in less than 3 minutes. :) Questions answered and I am happy. ;) Good luck! Link to comment Share on other sites More sharing options...
dgack1 Posted March 18, 2013 Author #20 Share Posted March 18, 2013 I can't imagine listening to that saccharin, high strung voiced woman who does Carnival's hold message for 55 minutes! :eek: LOL!! that voice is what pushed me over the edge. My hold time 84 minutes. Savings on our bookings 420. First price reduction ever with a ES rate for us. Thanks for the comments, I just had to vent after that long hold time listening to those carnival recordings....it was soooo painful:p Link to comment Share on other sites More sharing options...
mainelycruising Posted March 18, 2013 #21 Share Posted March 18, 2013 I can't imagine listening to that saccharin, high strung voiced woman who does Carnival's hold message for 55 minutes! :eek: At least they could play Musak. The theme to 'Titanic' seems apt. Link to comment Share on other sites More sharing options...
AFAMILY Posted March 18, 2013 #22 Share Posted March 18, 2013 OK, after 47 mins on hold, Pat from Carnival finally answered the phone. She told me we have the best fare offered at this time for our sailing/ship/cabin category etc. and that no OBC is available either at this time. She DID say that the "real" sale begins tomorrow at 12:01 AM and I could check online then and call back if I saw a drop in price. Link to comment Share on other sites More sharing options...
mzloolue Posted March 18, 2013 #23 Share Posted March 18, 2013 Is it just me or is this what everyone is experiencing? I am currently on hold to speak with a customer rep. about a current booking and i have been waiting for 55 miniutes. I am in total disbelief that with all of carnivals problems they continue down the same path with poor customer service... uggghhh. :mad: Remember that thread on Why Do I Need a PVP? My cruise is still way higher than what I paid so no dealio for us. Link to comment Share on other sites More sharing options...
djcass4199 Posted March 18, 2013 #24 Share Posted March 18, 2013 We just got off the phone with Carnival in what ended up being a 40 minute phone call to get a 7 category upgrade and $160 of OBC for our 4/20 sailing. Well worth the 40 minutes on the phone! Heck, I'd stay on 2 hours for 7 category upgrade and the obc we got! Link to comment Share on other sites More sharing options...
jessiesgirl2013 Posted March 18, 2013 #25 Share Posted March 18, 2013 I just tried that and she said that she is Sales, and she needs to get me to the right department...on hold, again.... Link to comment Share on other sites More sharing options...
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