DDawson Posted June 17, 2004 #1 Share Posted June 17, 2004 We are a party of 6 (3 couples) attempting to get transport from Dover into London. We are interested in a tour and then dropping off each couple to their respective airports. Due to the number of people and luggage, the only company that seems able to accommodate us (because they have luggage trailers) is cruisetransfers.com aka airporttransfers.biz. My problem is getting them to respond. I'm starting to take things personal here. I started with an e-mail to them on a Saturday. When I received no response, I sent another on Wednesday. Again no reponse so on the following Saturday I confirmed a reservation through their web site. I got a return e-mail with a confirmation but due to limited space on the web-site I could not tell them that we wanted a day tour and to be dropped off at different hotels. I sent a response to them indicating exactly what we wished and asked if they could accommodate this. No response. After 3 days I decided I would call them directly. Spoke to a man on the phone who said they had just moved the office and he would be checking e-mail and responding. He could do nothing at the time I called. Everything I have heard on these boards has been so positive about this company, but my experience so far has been the opposite. Just wondering if anyone else has had recent contact with this company. Thanks, Dawn Link to comment Share on other sites More sharing options...
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