World Cruise 2014 Deposit Penalty

[wynkys]

Hello,

While on board Balmoral in April 2012 for the Titanic Memorial Cruise charter, I paid
a GBP750 deposit for the 2014 World Cruise.

About a month ago, I decided that I won't now be able to undertake that cruise and
I contacted your head office to cancel. It was my understanding that charges would
apply if I cancelled, however, I was disappointed to find that the charge applied was
for the full amount of the deposit.

This, to me, seems excessive and I would welcome your comments.

Thank you,
Wayne Keys
(Booking Reference: OD26880

[Nathan Philpot]

Thank you for comment and it is shame that you are unable to take the 2014 ‘World Cruise’. However, as per our standard terms and conditions, deposits are non-refundable under any circumstances. In fact, on ‘World Cruises’ we collect a nominal deposit, in this case only £750, as opposed to our now-standard 15% (10% at the time of your booking), in recognition of the fact that, when booking so far in advance and for a ‘World Cruise’, a 10/15% deposit is a considerable amount to pay up front. The deposit would otherwise have been £1,640.00 based on the overall cruise value.