helpthejuggler Posted August 5, 2013 #1 Share Posted August 5, 2013 I'd like to relay how Celebrity got things right in dealing with a catastrophic problem on Equinox. We buy the non-alcoholic drink packages as we enjoy at frequent stops in Cafe Al Bacio. My wife is a tea fan and loves English Breakfast Tea (EBT), the Forte variety they serve being very nice. On the first day the Cafe were apologetic that they has run out of 'EBT', and also another type of tea. No big problem. We just thought it would be restocked when time permitted. But, Day 2 still no EBT. Day 3 still no EBT, staff embarrassed that they still had no EBT. Panic Stations. We completed an "Attention to Detail" card explaining our plight... Smiley face with a full cup of EBT Non-Smiley face with an empty cup of EBT Explained that we like our Cafe Al Bacio EBT but none so far on this cruise. Concerned that lack of EBT is a sure sign that civil society is on the edge of breaking down. Tea problems had historically been quite serious e.g. Boston and we would not want a recurrence. Sketchy on the details, but recalled some dispute over whether to brew tea in a pot, a cup or indeed a harbour (which is course leads to all kinds of bother). ----------------- Later that day - our steward came to our room with a tray, a kettle, cups and 6 Forte EBT pyramids. Also a letter from the Hotel Director Christopher Scaliotis apologising and thanks for making them aware. At the Captains Club party we spoke with the Hotel Director and thanked him for the tea. Another officer overheard and said how they had enjoyed reading the card. A few days later chocolate covered strawberries delivered to our room. EBT was restored to Cafe Al Bacio and the downfall of society was avoided. The result...happy cruisers and a story to tell about how the Equinox hotel staff turned a problem into something we will remember. Link to comment Share on other sites More sharing options...
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