Fourth Attempt Posted August 5, 2013 #1 Share Posted August 5, 2013 Some members may have read my post back in December 2012 concerning our late cancellation of a New Year's cruise due to my wife's unforseen diagnosis of cancer. I had foolishly neglected to purchase cancellation insurance. I wrote to Mr. Adam Goldstein, CEO of RCCI. I explained our situation and asked whether it would be possible to obtain a refund or credit. Mr. Goldstein had one of his very kind assistants contact us and confirm all the details. In spite of the fact that we were well past the eligible date for any refund and there was no obligation for them to do so, RCCI sent us future cruise certificates for the fares we had paid. (They also refunded all taxes and fees, as is their policy with any cancellation.) My wife and family and I would like to publicly thank Mr. Goldstein and RCCI for dealing compassionately with us. Since February this year, my wife has had four surgeries to remove four different primary cancers. As far as we know, she is now cancer free. We have booked a cruise with Royal Caribbean for March 2014 and look forward to a great time in the Caribbean. Thank you, Mr. Goldstein and RCCI. Fourth Attempt Link to comment Share on other sites More sharing options...
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