scottishtink Posted August 13, 2013 #1 Share Posted August 13, 2013 Firstly , I have cruised 4 times in the past 2 years and have another 2 booked this year with NCL . I have enjoyed the cruises immensely . The first 2 cruises were booked by my friend as we travelled with her and her husband . The subsequent cruises were booked by myself . Due to a " glitch " in NCL comp system my account is linked by email to my friend , meaning whenever I recieve an email from them she does also ! I have spent considerable time on the phone / emailing them to resolve this and was told in may this year it had been rectified . I booked a cruise recently leaving Sept 1 as a surprise for my husband , we met my friend a few days later who greeted us with " see you guys are booked on another cruise , I got your confirmation email !!!" I was beyond angry as I had not told my husband yet !! Anyway back on phone to attempt to rectify it and got rude customer relations employee who didn't GET that my confidentiality was being breached !! I also contacted my cruise consultant AGAIN and she has tried to rectify it also , last email I got from her was last Thursday morning to say she would be in touch later ??? Still no contact and guess what ? My friend got another email about my upcoming cruise this morning !!! If It wasn't for the fact I would lose all my money I would cancel as it has totally spoiled the lead up to my cruise ! Surely this can't be difficult to resolve , it's a breach of my confidentiality , and not a word of compensation !!! RANT OVER ! Link to comment Share on other sites More sharing options...
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