camarowesley Posted August 22, 2013 #1 Share Posted August 22, 2013 I received a call today from Mr. Cahill's assistant regarding an email I sent him earlier this week. Maybe Carnival does listen to their guest after all. I was surprised to receive the call as I didn't include my phone number in the email, they took the initiative to look up my info from previous cruises. Way to go Carnival, specifically Kay Savedge! Link to comment Share on other sites More sharing options...
huntm Posted August 22, 2013 #2 Share Posted August 22, 2013 Wow! That is impressive! Thanks for sharing Hope everything worked out ok for you. Sent from my iPhone using Tapatalk - now Free Link to comment Share on other sites More sharing options...
pungo3 Posted August 22, 2013 #3 Share Posted August 22, 2013 Wow, I'm really impressed. Maybe Carnival is turning around. I have missed the Carnival that was when I first started cruising. I'm delighted they seem to be listening to their customers, FINALLY! Link to comment Share on other sites More sharing options...
WetToes Posted August 22, 2013 #4 Share Posted August 22, 2013 Nice! Link to comment Share on other sites More sharing options...
MrBanana1240 Posted August 22, 2013 #5 Share Posted August 22, 2013 I received a call today from Mr. Cahill's assistant regarding an email I sent him earlier this week. Maybe Carnival does listen to their guest after all. I was surprised to receive the call as I didn't include my phone number in the email, they took the initiative to look up my info from previous cruises. Way to go Carnival, specifically Kay Savedge! May I asked who you emailed? I had email guestinfo@carnival.com, but something tells me that that email does not reply too often. It would mean a lot as I have a couple things that I would like to discuss with them. Thanks a whole lot! Link to comment Share on other sites More sharing options...
Winterstale Posted August 22, 2013 #6 Share Posted August 22, 2013 Somebody might want to give them a heads up about all the cruises that are getting canceled out from under people left and right due to their fukakta computers! Link to comment Share on other sites More sharing options...
golfadj Posted August 22, 2013 #7 Share Posted August 22, 2013 Want to share what happened and what they will do about it? Link to comment Share on other sites More sharing options...
Winterstale Posted August 22, 2013 #8 Share Posted August 22, 2013 Nope. Too many threads already and you've already seen them, thanks. Link to comment Share on other sites More sharing options...
winddawn Posted August 22, 2013 #9 Share Posted August 22, 2013 I received a call today from Mr. Cahill's assistant regarding an email I sent him earlier this week. Maybe Carnival does listen to their guest after all. I was surprised to receive the call as I didn't include my phone number in the email, they took the initiative to look up my info from previous cruises. Way to go Carnival, specifically Kay Savedge! Did Carnival resolve your issue to your satisfaction? Link to comment Share on other sites More sharing options...
camarowesley Posted August 22, 2013 Author #10 Share Posted August 22, 2013 may i asked who you emailed? I had email guestinfo@carnival.com, but something tells me that that email does not reply too often. It would mean a lot as i have a couple things that i would like to discuss with them. Thanks a whole lot! gcahill@carnival.com Link to comment Share on other sites More sharing options...
camarowesley Posted August 22, 2013 Author #11 Share Posted August 22, 2013 Nope. Too many threads already and you've already seen them, thanks. ???????? Link to comment Share on other sites More sharing options...
Winterstale Posted August 22, 2013 #12 Share Posted August 22, 2013 There have been a few threads on this topic -- not sure if Carnival is aware that it's been a fairly wide-spread problem. People have had their cruises canceled before final payment due date - some glitch concerning the "reduced deposit" offer -- mine was booked last April - we were able to save it but others have not been as lucky. Link to comment Share on other sites More sharing options...
aggiejade Posted August 22, 2013 #13 Share Posted August 22, 2013 Nope. Too many threads already and you've already seen them, thanks. You answered a question that was directed to the OP, not to you. Link to comment Share on other sites More sharing options...
Winterstale Posted August 22, 2013 #14 Share Posted August 22, 2013 Apologies - my bad - sorry to you too, golfadj - this has been a hot topic the last couple of days and there are some who have tried to blame the cruisers for what definitely appears to be a glitch in the CCL computer system. Please continue with your regularly scheduled programming and I will keep my hot head to myself. Link to comment Share on other sites More sharing options...
camarowesley Posted August 22, 2013 Author #15 Share Posted August 22, 2013 Want to share what happened and what they will do about it? Our last couple cruises our cabin has been way too warm, even with the drapes closed and damper wide open. It got as warm as 80 in May. Guest service just offers a fan and says Carnival's standard is 76. We're doing a B2B this fall and didn't want to roast again. Kay Savedge is who called, and she said Mr Cahill had forwarded my email along with one of his own to the department head, and if we had the same issue on our upcoming cruise to call her. Link to comment Share on other sites More sharing options...
golfadj Posted August 22, 2013 #16 Share Posted August 22, 2013 Apologies - my bad - sorry to you too, golfadj - this has been a hot topic the last couple of days and there are some who have tried to blame the cruisers for what definitely appears to be a glitch in the CCL computer system. Please continue with your regularly scheduled programming and I will keep my hot head to myself. Thanks for clearing that up Link to comment Share on other sites More sharing options...
debee1015 Posted August 22, 2013 #17 Share Posted August 22, 2013 Where I work there is a team that handles correspondence (snail mail or e-mail) as well as phone calls requesting to speak to the CEO. I'm sure Carnival has the same thing. Call me cynical. :rolleyes: But this is happening more and more where people do not get things resolved through a Customer Service channel and have to go through a higher authority. I know this has worked for people with Verizon and T-Mobile (as well as the company I work for). Its just frustrating why can't these solutions be provided for Customer service to resolve at the front line, why the consumer has to jump through hoops to get something resolved. /end rant Link to comment Share on other sites More sharing options...
Rottenapple Posted August 22, 2013 #18 Share Posted August 22, 2013 I so agree @debee1015 Link to comment Share on other sites More sharing options...
golfadj Posted August 22, 2013 #19 Share Posted August 22, 2013 Our last couple cruises our cabin has been way too warm, even with the drapes closed and damper wide open. It got as warm as 80 in May. Guest service just offers a fan and says Carnival's standard is 76. We're doing a B2B this fall and didn't want to roast again. Kay Savedge is who called, and she said Mr Cahill had forwarded my email along with one of his own to the department head, and if we had the same issue on our upcoming cruise to call her. Thanks for the info. Link to comment Share on other sites More sharing options...
AdGuyMG Posted August 22, 2013 #20 Share Posted August 22, 2013 I emailed Cahill weeks ago about where best to put rum runners in my suitcase and have yet to hear back. Link to comment Share on other sites More sharing options...
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