lemonysnicker Posted August 24, 2013 #1 Share Posted August 24, 2013 Hi! Created a VIFP account about a month ago, at the end of July, after my first CCL cruise. I create the account, log in, go to My Profile and begin to fill in the information. Strange - there is already a Pennsylvania address and phone number listed in the Address/Phone Number fields. I don't live in Pennsylvania. I change the address/phone number to my correct information and update the profile. I e-mail Carnival to let them know. I don't receive a response. I log on again to my VIFP 1-2 weeks later when researching/booking my October 2013 honeymoon cruise. This time, it has my address and phone number listed in Oklahoma. Again... I don't live in Oklahoma, and I don't recognize this address. I call Carnival and speak to a representative, who doesn't understand why my address/phone number have been changed twice in the VIFP system. All other data is correct, and I've changed my passwords repeatedly. The representative changes my address/phone number on Carnival's end, and says to log on in 24-48 hours to see if the information is correct. 24-48 hours later, I check. It's correct. I book my honeymoon cruise and log on today to complete E-CheckIn. My address/phone number are listed in E-CheckIn as being in FLORIDA. I check my VIFP - the same incorrect Florida address and phone number are listed. I call Carnival and speak to a representative, who says he can submit a report to Tech Support, but that he can't do anything and his supervisor can't do anything - what do I want them to do? (Honestly - fix the #$%^ system so I feel like my information is safe.) I was told that I could fill out the paperwork at the port if I felt unsafe. I'm getting married the day before my cruise and I'm moving to the other side of the country the day after I return from the cruise. I don't need any more stress than that. Has anybody has this issue? VIFP (and E-CheckIn) changed my information multiple times. I don't know if Carnival is inept, this is a random glitch, or there is something they can do to fix it/reassure me that everything is okay and they're just not doing it. I'm REALLY uncomfortable filling out the E-CheckIn because of the personal data involved - if I'm getting someone else's data, how do I know that my data is safe? I'm frustrated, uncomfortable, and I feel like I should be getting some sort of response other than, "We don't know. Sorry. Keep changing your information in our system, I guess," but I worry that I might be a bit unreasonable with that expectation. I'd appreciate any help/insight that you could give - thank you! Link to comment Share on other sites More sharing options...
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