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Why does CC change routes without any explanation or excuse at all?


Smilla 1000

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We are a quite a big Group going northbound Asia in february 2014.

Without any explanation at all our travel Agency informed us that

the itinerary is changed leading to one more day at sea and one

day less in Vietnam.

 

We do not doubt that CC has all legal right to make such a change

but we are disappointed that no explanation was given. One of the

reasons that we chosed this Cruise was the possibility to visit Vietnam. Being aboard instead is not a good compensation.

 

We have had very good experiences from CC earlier going to the

Caribbean but this change is irritating.:confused:

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We are a quite a big Group going northbound Asia in february 2014.

Without any explanation at all our travel Agency informed us that

the itinerary is changed leading to one more day at sea and one

day less in Vietnam.

 

We do not doubt that CC has all legal right to make such a change

but we are disappointed that no explanation was given. One of the

reasons that we chosed this Cruise was the possibility to visit Vietnam. Being aboard instead is not a good compensation.

 

We have had very good experiences from CC earlier going to the

Caribbean but this change is irretating.:confused:

 

If you are booked on the Feb 2/14 sailing come and join us on our active Roll Call http://boards.cruisecritic.com/showthread.php?t=1618652

We are all now taking day trips to Saigon, you don't have to stay on the ship. Plus the other Vietnam ports are wonderful as well.

 

This itinerary change happened in June and it could be because of berth conflicts etc. but changes can happen it is just too bad that your TA is just notifiying you now.

 

I know you will have a wonderful time and maybe we will meet on board:D

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There are almost too many possibilities to name -- it could be that the port itself is undergoing some maintenance and Celebrity lost its berth, it could be that there is some sort of problem with arranging shore excursions, there could have been very bad comments by past passengers, it could be a local or regional holiday, these are just a few. Cruise lines are not known for revealing the reasons for their itinerary changes.

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We are a quite a big Group going northbound Asia in february 2014.

Without any explanation at all our travel Agency informed us that

the itinerary is changed leading to one more day at sea and one

day less in Vietnam.

 

We do not doubt that CC has all legal right to make such a change

but we are disappointed that no explanation was given. One of the

reasons that we chosed this Cruise was the possibility to visit Vietnam. Being aboard instead is not a good compensation.

 

We have had very good experiences from CC earlier going to the

Caribbean but this change is irritating.:confused:

 

Changes take place for many reasons and often cause the company money in extra fees and taxes. That being said, it is the responsibility of your agent to track your cruise and notify you of any changes. Celebrity pays them a commission to answer your questions and resolve any problems. Celebrity tracts reservations for those who have booked through Celebrity and have not transferred the reservation to a TA. I would ask your TA why they didn't inform you of the changes when they were announced in June.

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We are quite satisfied with our TA and they did inform us in due time.

 

Don't see the problem. Your TA did their job. You were informed in a timely manner. You acknowledge that Celebrity has the right to change for whatever reason they deem necessary. You have the right to cancel the cruise if you are not satisfied. The cruise sounds fantastic and I hope you will enjoy it if you decide to keep your reservation.

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Don't see the problem. Your TA did their job. You were informed in a timely manner. You acknowledge that Celebrity has the right to change for whatever reason they deem necessary. You have the right to cancel the cruise if you are not satisfied. The cruise sounds fantastic and I hope you will enjoy it if you decide to keep your reservation.

 

Our next cruise changed 3 port stops. Maybe you don't understand the disappointment of port changes. Our cruise only comes around 2 times a year. Celebrity does not do many cruises to Nanaimo, BC, Canada or Astoria, Oregon. I thought for a week and decided not to cancel. Richard

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Our next cruise changed 3 port stops. Maybe you don't understand the disappointment of port changes. Our cruise only comes around 2 times a year. Celebrity does not do many cruises to Nanaimo, BC, Canada or Astoria, Oregon. I thought for a week and decided not to cancel. Richard

 

Let's see: Had Israel cancelled one year(port under attack); Egypt cancelled another (riots). Cayman, Key West, Ponta Delgado (high seas) , Madera ( port strike) and many more over 75 plus cruises on various lines. Think I understand. Celebrity cannot control weather, strikes, port authorities, riots, missile attacks, etc.. They make the best decision they can make based on the facts on hand. Sorry for disappointment, but s--t happens. I still feel for those on and about to go on Millennium Alaska cruises.

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Contrary to what some people may want to believe, the cruise lines don't change itineraries just to irritate customers. They are not so stupid to willingly upset people without good reason. Reasons for changes are many. Some common reasons are: local, regional, or country politics; local infrastructure limitations due to construction, damage, or land transportation issues; unexpected bribes or exorbitant port fees suddenly being imposed; better, more popular ports becoming available; rising fuel costs caused by the faster travel speeds required to arrive on time due to changing port arrival and departure requirements; the captain doesn't like the place (OK, I'm kidding on this one!).

 

In the grand scheme of things, isn't it fair for the cruise lines to be able to change the itinerary for whatever reason they choose, since we can cancel a cruise for whatever reason we choose before final payment date and get our full deposit back? Fairness works both ways.

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As the OP is new to Cruise Critic, and is feeling frustrated. Lots of people express their irritation on forums like these -- it's part of their function.

 

Back to the question, why do the cruise lines change itineraries without any explanation? Basically, because they are not compelled to provide any explanation. There are many possible reasons, and anyone who cruises a lot has had ports be eliminated from their trips, sometimes long in advance as this one is, sometimes you don't find out until the morning you are supposed to be in port. It can be frustrating, it can be irritating, but it is just the nature of the cruise industry.

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Our Norway itinerary changed 3 times this spring. No notification from Celebrity. Unfortunately, they can do this. It's in their contract. So, as many others have said over the years: if you absolutely must see a place, perhaps it is a better idea to book a land trip.

 

Excellent advice.

 

I'll always remember that the Dawn Princess, on its World Cruise, couldn't get into Dublin (yet the ferry from Wales did). Next port of call was Boston!

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Don't see the problem. Your TA did their job. You were informed in a timely manner. You acknowledge that Celebrity has the right to change for whatever reason they deem necessary. You have the right to cancel the cruise if you are not satisfied. The cruise sounds fantastic and I hope you will enjoy it if you decide to keep your reservation.

 

Contrary to what some people may want to believe, the cruise lines don't change itineraries just to irritate customers. They are not so stupid to willingly upset people without good reason. Reasons for changes are many. Some common reasons are: local, regional, or country politics; local infrastructure limitations due to construction, damage, or land transportation issues; unexpected bribes or exorbitant port fees suddenly being imposed; better, more popular ports becoming available; rising fuel costs caused by the faster travel speeds required to arrive on time due to changing port arrival and departure requirements; the captain doesn't like the place (OK, I'm kidding on this one!).

 

In the grand scheme of things, isn't it fair for the cruise lines to be able to change the itinerary for whatever reason they choose, since we can cancel a cruise for whatever reason we choose before final payment date and get our full deposit back? Fairness works both ways.

 

 

 

No, Celebrity no longer give you the right to cancel your cruise when they change the itinerary. They did in 2007 but, since then, they have not done so even when they change more than once. You have to remember, outside north America, we lose our deposit if we cancel.

 

Sue

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An excuse or an explanation is not the big thing. The thing is that you buy a Cruise with a certain content but will be delivered Another content.

 

The Cruise companies are well aware that it´s very seldom that the customer

cancel the Cruise for such a reason.

 

It´s not that easy just to cancel a Cruise. Other things might be changed like

airplane tickets, hotel bookings etc.

 

What the Cruise Company should do is to offer a tempting alternative not

just further "one day at sea".

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No, Celebrity no longer give you the right to cancel your cruise when they change the itinerary. They did in 2007 but, since then, they have not done so even when they change more than once. You have to remember, outside north America, we lose our deposit if we cancel.

 

Sue

 

Can cancel if he hasn't reached final payment date.

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Welcome to the world of cruising where itineraries can change at any time (including the day you are supposed to be in a port) for many reasons. As others have noted, it can often happen because the port cannot accommodate the ship on that particular day. Another reason (happening more and more) are that cruise lines are slowing down their ships to save on expensive fuel, and this leads to fewer ports and shorter port times. If you read the fine print in the cruise contracts (this is what governs a cruisers rights) you will find that all the cruise lines reserve the right to modify their itineraries at any time, and passengers have absolutely no recourse. Since your cruise is still well beyond the final payment period you opt to just cancel your booking (a big problem if you have paid for your airfare). What is even more maddening is when you book a cruise, buy your own air, and then the cruise line decides to charter your ship for that same time period and simply cancels your entire cruise.

 

Hank

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