dorsetlad Posted October 25, 2013 #1 Share Posted October 25, 2013 P&O frequently come in for criticism, sometimes justified and sometimes not. I just thought I'd paint the other side of the picture, to show that P&O are not the inhuman, money grabbing organisation they are sometimes made out to be. We were booked on Aurora's Christmas/New Year cruise, but out of the blue, about 2 weeks ago, my wife was diagnosed with mouth cancer. The prognosis is very good, and she is expected to make a full recovery. Nevertheless, she is due to go into hospital within the next month, for a very serious operation. There is no way she will be well enough to go on this cruise, in fact the surgeon forbade her. So I sent an email to P&O requesting transferring to another cruise at some future occasion, when we were able to travel. A few days later, a lovely lady called Ella, phoned me up to discuss the situation. normally, you can only transfer to another cruise if you have a specific one in mind, and only then if you are more than 90 days before the original cruise. We could not meet either of those conditions, as it is less than 90 days to the cruise, and we don't know when we will be in a position to go. To cut a long story short, because of the situation, and our loyalty to P&O, they have cancelled the cruise, but are holding on to the cancellation fee of over £2000, until we are ready to book another cruise, and then, subject to the normal £100 admin fee, that £2000 will be credited to our new cruise. In the meantime, the rest of the fare that we paid is being refunded to us. We haven't lost a penny. I cannot speak highly enough of P&O, and particularly Ella, and I think they deserve the highest praise. They have made a horrific situation just a little easier to bear. Well done P&O. Brian Link to comment Share on other sites More sharing options...
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