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janecambridge

Obc

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When we booked our trip,we had €700 OBC.We had a letter from clipper cruises to confirm it. no mention of what it could be used on.We asked on arrival and was told, everything.Other passengers the same.We wanted to keep a check on spending but they would not give us an ongoing bill.When the final bill came we were made to pay for all the tours as extras.The purser said we could only use it on bar and shop.We again asked at the reception and she said 'anything'.We rang clipper cruises once home and they said,to be used on TOURS only.!!!

Having contacted star clippers via email to complain,they have just apologised.

Should we take this further to get reimbursed our €300...?

I know there are other passengers in the same predicament.

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After a bit of confrontation from our travel agent,star clippers have given us a refund....I don't think we could have done it on our own as they were very difficult to communicate with.

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