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jhnsnfamily

Trying to be patient ... Double charged for cruise balance

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Our final cruise payment was due on March 11th. We booked two cabins through a TA, so I called and gave her our credit card number. On Sunday, March 16th, we got two emails from our credit card company, with each one indicating that our card was charged over $5,000 (the sum of both cabins ... X2). So, we were double billed totaling over $10,000. I called the TA and she said she would take care of it. TODAY, my credit card shows two credits ... One for $1,720 and one for $23.40 ... ???????? It should be for over $5,000. I sent my TA an email and will call tomorrow if I don't hear back from her.

 

So, my fellow cruisers, how long do I wait before I call RCCL to try to fix this or can I even call them directly if I booked through a TA? Should I call my credit card company and advise them of the situation? My TA noted she was having a difficult time getting through and was on hold for long periods of time.

 

Help! Advice??? Please! My credit card went from paid off to ten grand! Ugh!

Edited by jhnsnfamily

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Don't wait, call your credit card company and file a dispute. They will tell you it can take days for a credit, but insist, because you already talked to them and the credits were wrong.

 

If they can charge you immediately, they can credit you immediately.

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Don't wait, call your credit card company and file a dispute. They will tell you it can take days for a credit, but insist, because you already talked to them and the credits were wrong.

 

If they can charge you immediately, they can credit you immediately.

Just a note that if you request the credit card company deny a charge from Royal, then Royal will never accept that credit card again.

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RCI once charged me final payment for a cruise that was a year away. They claimed that they could not refund more than $500 or so, at a time. I ended up with a whole pile of credits to my VISA card. Took about two weeks to get all of my refund.

 

 

Shirley, Sent from my iPad using Forums mobile app

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Don't wait, call your credit card company and file a dispute. They will tell you it can take days for a credit, but insist, because you already talked to them and the credits were wrong.

 

If they can charge you immediately, they can credit you immediately.

That's exactly what not to do. Give the vender a chance to fix it. If they don't, then you call the card company.

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I would also think if you file a dispute they could/may release your room as well. They could very well say "No problem, we will just cancel the reservation" when your credit card company contacts them and cancel the rooms...Not sure, but it could happen.

 

I wouldn't file a dispute right away. You have time to get this worked out before your credit card comes due, if it comes down to it and the bill is coming due and there has been no resolution, then I would file a dispute. Which would block you from having to pay that amount on your credit card without interest until the dispute is resolved and if it was a mistake on the TA's / RCCL side, then the charges go away.

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Unless you have some reason to believe your TA won't fix it, I'd give them at least a week. Even if your CC bill cycled tomorrow, payment won't be due for another 30 days.

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Just a note that if you request the credit card company deny a charge from Royal, then Royal will never accept that credit card again.

 

I would love to see that one played out in public...refusing a valid ccard because someone exercises their legal rights under the FCBA.

 

I would warrant that's against VISA and MC rules as well.

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If you went over your CC limit, call and advise them you are working it out with the merchant (to avoid fees), otherwise just be patient. Even after a refund is issued it will take several days to show up.

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Just a note that if you request the credit card company deny a charge from Royal, then Royal will never accept that credit card again.

 

That's exactly what not to do. Give the vender a chance to fix it. If they don't, then you call the card company.

 

The TA made the charges NOT ROYAL. You don't wait when you are dealing with $5,000. It's been three days, I wouldn't give that TA more than a minute longer. The TA may be doing this intentionally because of financial troubles. For all you know that TA could be bankrupt now, then you really have a problem.

 

Denying a charge is way different than disputing one.

 

The other poster that only got $500 credits also should have disputed the charge with RCI.

 

If the credits go over a billing cycle the credit card company starts charging you interest if you don't make that payment. They don't have any idea you have a credit due unless you dispute the charge with the TA.

 

Don't wait!

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Why would you say the TA made that charge? Do you know something we dont? Reputable agents don't ever process credit cards, the vendor does! In this case Royal. The op just has to check his account and if Royal charged his account he has no worries! If the agent did THEN he should dispute the charge

 

Sent from my ME301T using Forums mobile app

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My TA paid off the wrong cruise once. If took royal 2 weeks , several calls and it was refunded but in small amounts at a time. I kept track and finally it was all taken care of. It just took a while.

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Thanks for the feedback ... Just a few comments based on your comments:

1) the charge came through from Royal ... Not the TA

2) the credits that are pending are from Royal ... One for $1720.00 and one for $23.40

3) my mom has been using this TA for 25 years and has been on about 15 cruises all booked through her ... The TA is legit and I believe this is Royal's issue (along with all the other website and customer service issues they've been having)

4) I am not over my credit limit even with the ten grand charges and I had just paid off the card with the March payment taking it to a zero balance before these charges appeared (gms5002)

 

I agree with Steveru621 that RCCL should be able to credit the entire amount. What willing292 said doesn't make sense because there's already a credit pending that is over $500.

 

What clarea said really worries me because we only have ONE credit card!

 

SeaUs ... I am going to give my TA another chance to contact RCCL on my behalf. But if it's not remedied by Friday, I am calling the credit card company. I am not fooling around with five grand!

 

I am just worried ... On our last cruise, my credit card was compromised and CLOSED while on the ship, which we discovered on day 2 after we could no longer charge anything to our account. I just don't want to have to worry about credit card issues again! Grrrrrrrrrrr

Edited by jhnsnfamily

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Let me tell you something. I booked another cruise line today! I put $200 on the clients c.c. and when the confirmation came back it said $400! The bottom line is it was fixed quickly by the cruise line. Stuff happens on occasion and Royal will take care of your problem also!

 

Sent from my ME301T using Forums mobile app

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Let me tell you something. I booked another cruise line today! I put $200 on the clients c.c. and when the confirmation came back it said $400! The bottom line is it was fixed quickly by the cruise line. Stuff happens on occasion and Royal will take care of your problem also!

 

Sent from my ME301T using Forums mobile app

 

I hope you are right tourlink99! It was obviously a double charge ... I am just puzzled about the two random credits that are pending.

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I am just worried ... On our last cruise, my credit card was compromised and CLOSED while on the ship, which we discovered on day 2 after we could no longer charge anything to our account. I just don't want to have to worry about credit card issues again! Grrrrrrrrrrr

That's a good reason to always have a second card for emergencies.

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I would love to see that one played out in public...refusing a valid ccard because someone exercises their legal rights under the FCBA.

 

I would warrant that's against VISA and MC rules as well.

 

You are wrong.

 

Royal can and does refuse to accept any credit card on which you have filed a dispute.

 

Been there, done that. Just got a new card. No big deal.

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Why would you say the TA made that charge? Do you know something we dont? Reputable agents don't ever process credit cards, the vendor does! In this case Royal. The op just has to check his account and if Royal charged his account he has no worries! If the agent did THEN he should dispute the charge

 

Sent from my ME301T using Forums mobile app

 

I wouldn't say "no worries," given the current abominable condition of RCI's systems.

 

OP, RCI processes credits in weird and inexplicable amounts. I would give it another few days to see if any more credits trickle in. If not, then continue to buying your TA to get it fixed. It may take time to get through on the phones, but one ca always find something to do while on hold.

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Just a note that if you request the credit card company deny a charge from Royal, then Royal will never accept that credit card again.

 

It seems like one would want to change that credit card right away just in case...rather than waiting for what might happen...I wonder if Royal would even notify you of their action...maybe something good to investigate.

 

Let's say this happens...and the OP continued with those events in this thread...certainly wouldn't look good for Royal...given that Royal might never accept that card again...it might be prudent to also talk directly to Royal and record the interaction from Royal in this thread. :eek:

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I hope you are right tourlink99! It was obviously a double charge ... I am just puzzled about the two random credits that are pending.

 

Michelle...You seem to have the credit card demon working against you these days...

 

When I have a problem with a company I usually always want at least two things to happen. 1) Resolve the immediate problem 2)Find out precisely what happened to possibly allow me to avoid any future similar problems

 

Part of my investigation would be to determine if the problem came from the cruise agent or Royal. :confused:

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The TA made the charges NOT ROYAL. You don't wait when you are dealing with $5,000. It's been three days, I wouldn't give that TA more than a minute longer. The TA may be doing this intentionally because of financial troubles. For all you know that TA could be bankrupt now, then you really have a problem.

 

Denying a charge is way different than disputing one.

 

The other poster that only got $500 credits also should have disputed the charge with RCI.

 

If the credits go over a billing cycle the credit card company starts charging you interest if you don't make that payment. They don't have any idea you have a credit due unless you dispute the charge with the TA.

 

Don't wait!

 

I'm thinking the second charge should be accompanied by different booking numbers as the first charge...also that all charges should show as having been made by Royal...only initiated by the agent...????

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The TA made the charges NOT ROYAL. You don't wait when you are dealing with $5,000. It's been three days, I wouldn't give that TA more than a minute longer. The TA may be doing this intentionally because of financial troubles. For all you know that TA could be bankrupt now, then you really have a problem.

 

Denying a charge is way different than disputing one.

 

The other poster that only got $500 credits also should have disputed the charge with RCI.

 

If the credits go over a billing cycle the credit card company starts charging you interest if you don't make that payment. They don't have any idea you have a credit due unless you dispute the charge with the TA.

 

Don't wait!

The TA made the charges NOT ROYAL.

 

Reputable TA's do not make the charges, the cruiseline does.

 

You don't wait when you are dealing with $5,000. It's been three days, I wouldn't give that TA more than a minute longer. The TA may be doing this intentionally because of financial troubles.

 

Now you're making stuff up

 

For all you know that TA could be bankrupt now, then you really have a problem.

 

If the charge has RCL's name on it, who cares?

If the TA's name is on the charge, who cares. That's why you paid with a credit card, to be protected

Denying a charge is way different than disputing one.

 

You'll have to explain that statement to me. When you dispute a charge, you are denying it

 

If the credits go over a billing cycle the credit card company starts charging you interest if you don't make that payment.

 

Not if you end up disputing the charge they don't

Edited by SeaUs

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Once again, this is a clear cruise line accounting error. There is NO WAY that Royal is not going to make good! Your agent you say has been around a long time! Have faith! They will lean on Royal to fix it! I am still amazed that some folks would just assume the agent was at fault based on NO CREDIBLE INFORMATION!

 

Sent from my SCH-I545 using Tapatalk

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I know it's easy to say don't panic but it will get sorted. A couple of weeks ago I was making a credit card payment of $350 and accidentally put in the credit card number wrong when the system reset it reset my amount back to the balance and I did not realise. So I paid the balance of $8600 in error. It took two weeks but I got my money back. I don't like that it resets like that but appreciate RCI resolving this issue and my money did come back in two amounts $4000 and the balance. Hope it gets sorted quickly for you.

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The TA made the charges NOT ROYAL.

 

Reputable TA's do not make the charges, the cruiseline does.

 

You don't wait when you are dealing with $5,000. It's been three days, I wouldn't give that TA more than a minute longer. The TA may be doing this intentionally because of financial troubles.

 

Now you're making stuff up

 

For all you know that TA could be bankrupt now, then you really have a problem.

 

If the charge has RCL's name on it, who cares?

If the TA's name is on the charge, who cares. That's why you paid with a credit card, to be protected

Denying a charge is way different than disputing one.

 

You'll have to explain that statement to me. When you dispute a charge, you are denying it

 

If the credits go over a billing cycle the credit card company starts charging you interest if you don't make that payment.

 

Not if you end up disputing the charge they don't

 

 

I'm a banker that has worked with dispute resolution for many years. You and I don't know what condition the TA is in. (Many have gone out of business) In my career I have seen this too many times. A company is going under and abuses customers' credit cards. Just because RCI put through the actual charges does not mean the TA won't benefit.

 

If this was a debit card and you were out $5,000 would you wait? The fact is the credits received were different than the original charges indicates to me there is a major problem. The OP owes the bank $10,000 - the credits. I have seen these double charge problems cause all sorts of havoc. If you are at your credit limit because of these charges, your card is now useless. Worse yet, your car breaks down and you need the card, or bills are paid using the card (cable, phone, cell phone) when they bounce you end up with big fees.

 

Simply put, having seen these situations I made my recommendation based on 20 years of experience. I'm entitled to my professional opinion as you are. $5,000 is way too much money to be waiting for an company that is particularly bad with dispute resolution. And the OP must deal with the TA and not directly with RCI makes me cringe.

 

Not if you end up disputing the charge they don't. That's true, but it complicates the problem and depending on how well this credit card company deals with credit bureaus. Once a late payment is reported as late you better hope the bank does a good job of clearing it.

 

It's true RCI is not likely to go bankrupt any time soon. But if you think your bank can protect you from a bankrupt company you are wrong. Filing a dispute after a company has gone out of business puts you in line with all of the other creditors.

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I'm a banker that has worked with dispute resolution for many years. You and I don't know what condition the TA is in. (Many have gone out of business) In my career I have seen this too many times. A company is going under and abuses customers' credit cards. Just because RCI put through the actual charges does not mean the TA won't benefit.

 

If this was a debit card and you were out $5,000 would you wait? The fact is the credits received were different than the original charges indicates to me there is a major problem. The OP owes the bank $10,000 - the credits. I have seen these double charge problems cause all sorts of havoc. If you are at your credit limit because of these charges, your card is now useless. Worse yet, your car breaks down and you need the card, or bills are paid using the card (cable, phone, cell phone) when they bounce you end up with big fees.

 

Simply put, having seen these situations I made my recommendation based on 20 years of experience. I'm entitled to my professional opinion as you are. $5,000 is way too much money to be waiting for an company that is particularly bad with dispute resolution. And the OP must deal with the TA and not directly with RCI makes me cringe.

 

Not if you end up disputing the charge they don't. That's true, but it complicates the problem and depending on how well this credit card company deals with credit bureaus. Once a late payment is reported as late you better hope the bank does a good job of clearing it.

 

It's true RCI is not likely to go bankrupt any time soon. But if you think your bank can protect you from a bankrupt company you are wrong. Filing a dispute after a company has gone out of business puts you in line with all of the other creditors.

I'm a banker that has worked with dispute resolution for many years. You and I don't know what condition the TA is in. (Many have gone out of business) In my career I have seen this too many times. A company is going under and abuses customers' credit cards. Just because RCI put through the actual charges does not mean the TA won't benefit.

You're blaming the TA for what probably wasn't their fault. All a TA does is relay the credit card info to the cruiseline. Not likely they did it twice for the heck of it.

 

If this was a debit card and you were out $5,000 would you wait?

It wasn't according the the OP, why bring it up?

 

The fact is the credits received were different than the original charges indicates to me there is a major problem. The OP owes the bank $10,000 - the credits. I have seen these double charge problems cause all sorts of havoc. If you are at your credit limit because of these charges, your card is now useless. Worse yet, your car breaks down and you need the card, or bills are paid using the card (cable, phone, cell phone) when they bounce you end up with big fees.

If the overcharge overdrew my account for example yes I'd call, but not unless. The charge would come right off and RCL would have to prove the charge was legit.

Simply put, having seen these situations I made my recommendation based on 20 years of experience. I'm entitled to my professional opinion as you are. $5,000 is way too much money to be waiting for an company that is particularly bad with dispute resolution.

What do you base that on, "stuff" you hear here?

I've never heard of RCL not resolving their mistakes as in overcharges

 

Not if you end up disputing the charge they don't. That's true, but it complicates the problem and depending on how well this credit card company deals with credit bureaus. Once a late payment is reported as late you better hope the bank does a good job of clearing it.

Sure wouldn't wait nor expect the OP to wait to to call until the payment was due in like 4 weeks (or more). There would be no late payment to report

Edited by SeaUs

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As an FYI, the refund WILL be in different amounts....taxes come back, cruise fare, gratuities....

 

It happens...I had to cancel a cruise for a family member right after they paid in full but before the final payment date...she got the whole amount back over a few days, and the amounts were NOT the total, but it did add up.

 

Give them a little time...If your agent calls, Royal can give them the amounts...that's what I did for the cruise I cancelled....they read me each line item as it was refunded...

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You are wrong.

 

Royal can and does refuse to accept any credit card on which you have filed a dispute.

 

Been there, done that. Just got a new card. No big deal.

 

I'm not saying they don't do it. I'm saying it is something that wouldn't play well in the press, at a minimum.

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We had to cancel a few cruises throughout the years we have been cruising and we never were credited the whole amount at one time.

 

It was a hundred here, 30-40 there, until after a month or two or less, we received the whole amount.

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I'm a banker that has worked with dispute resolution for many years. You and I don't know what condition the TA is in. (Many have gone out of business) In my career I have seen this too many times. A company is going under and abuses customers' credit cards. Just because RCI put through the actual charges does not mean the TA won't benefit.

You're blaming the TA for what probably wasn't their fault. All a TA does is relay the credit card info to the cruiseline. Not likely they did it twice for the heck of it.

 

If this was a debit card and you were out $5,000 would you wait?

It wasn't according the the OP, why bring it up?

 

The fact is the credits received were different than the original charges indicates to me there is a major problem. The OP owes the bank $10,000 - the credits. I have seen these double charge problems cause all sorts of havoc. If you are at your credit limit because of these charges, your card is now useless. Worse yet, your car breaks down and you need the card, or bills are paid using the card (cable, phone, cell phone) when they bounce you end up with big fees.

If the overcharge overdrew my account for example yes I'd call, but not unless. The charge would come right off and RCL would have to prove the charge was legit.

Simply put, having seen these situations I made my recommendation based on 20 years of experience. I'm entitled to my professional opinion as you are. $5,000 is way too much money to be waiting for an company that is particularly bad with dispute resolution.

What do you base that on, "stuff" you hear here?

I've never heard of RCL not resolving their mistakes as in overcharges

 

Not if you end up disputing the charge they don't. That's true, but it complicates the problem and depending on how well this credit card company deals with credit bureaus. Once a late payment is reported as late you better hope the bank does a good job of clearing it.

Sure wouldn't wait nor expect the OP to wait to to call until the payment was due in like 4 weeks (or more). There would be no late payment to report

 

I apologize,

 

after reading your other posts in other threads I didn't realize you were a CC expert in everything. Little old me was just trying to give the OP some advice, not get into a debate with you.

 

You said a dispute is exactly the wrong thing to do. I defer to your infinite knowledge. :cool:

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I agree with what others have said about giving it a few days.

 

There is a big difference between a "Pending Charge" and an "Authorized Charge".

 

"A pending charge is just a way for the merchant to ping the card to see if it has enough credit for the official charge to go through".

 

"An authorized charge is when the company finalizes the charge and it posts to your account" .

 

What I would do is wait 2-4 more days and see the status. Since you booked with a travel agent it is their responsibility to check on this on your behalf.

 

A travel agent calls in Royal and passes through the charge as an intermediary hence why you see "Royal Caribbean as the merchant".

 

Your travel agent calls into the Travel Agent Department at Royal Caribbean and says please post $200 for reservation XYZ. Royal Caribbean runs the card through their point of sale system and pings your account. On there end it says"Waiting for Approval" this is the time when the Royal system is talking with your bank. Your bank tells Royal that your account is in good standing and Royal authorizes the charges.

 

The same goes for charges onboard. Royal pre-authorizes your account for an X amount every day. Each day Royal updates the account to reflect the correct amount and the rest drops off. It takes time because the system usually updates around midnight or a certain batch goes through at a certain time so this is why it can take time for the pre-authorized charge to "Fall off".

 

If the charge goes from pending to approved this is when you need to dispute the charge with the merchant. Other than that it will fall off within a day or so.

 

I hope this clears up some of your doubts.

Edited by travelplus

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Thanks for ALL the replies ... here's an update. I emailed my TA last night, and she emailed me back first thing this morning. There is another refund pending on my account for $1,114.84, which brings the total to $2858.24. So, we are making progress ... I really hope it doesn't take two months to get sorted out. :eek:

 

Regarding the comments about the TA being "bankrupt" and "going out of business", I assure you that is not the case. The company has been around for a long time, and my mother has used her for 25 years.

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Thanks for ALL the replies ... here's an update. I emailed my TA last night, and she emailed me back first thing this morning. There is another refund pending on my account for $1,114.84, which brings the total to $2858.24. So, we are making progress ... I really hope it doesn't take two months to get sorted out. :eek:

 

Regarding the comments about the TA being "bankrupt" and "going out of business", I assure you that is not the case. The company has been around for a long time, and my mother has used her for 25 years.

 

Glad to hear things are getting better. It's too bad some part of this travel system put you through all this. I'm glad to hear you seem to have a good relationship with a trusted TA. Look at the positive side, the cruise should be a piece of cake compared to paying for it.

 

I was concerned because just the other day I went past a building that that housed the TA who booked our first cruise in 2004. It's now a dog grooming parlor of all things. Got a little nostalgic, and found out the office which was part of a larger agency had gone bankrupt. Oh well.

 

Enjoy your cruise.

Edited by steveru621

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I apologize,

 

after reading your other posts in other threads I didn't realize you were a CC expert in everything. Little old me was just trying to give the OP some advice, not get into a debate with you.

 

You said a dispute is exactly the wrong thing to do. I defer to your infinite knowledge. :cool:

Now you know, LOL

 

No, I said it was the wrong thing to do without first giving the vender a chance to correct the mistake.

 

have a good cruise tomorrow

Edited by SeaUs

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Just a note that if you request the credit card company deny a charge from Royal, then Royal will never accept that credit card again.

 

Oh, I've seen worse than that. People that like to dispute rather than let Royal fix the issue end up blacklisted and unable to use any credit card - at all - with Royal...ever without written verification, copies of the front and back of the card and of photo ID before a charge is accepted. Royal takes accusations of fraud very seriously.

 

The TA made the charges NOT ROYAL. You don't wait when you are dealing with $5,000. It's been three days, I wouldn't give that TA more than a minute longer. The TA may be doing this intentionally because of financial troubles. For all you know that TA could be bankrupt now, then you really have a problem.

 

Denying a charge is way different than disputing one.

 

The other poster that only got $500 credits also should have disputed the charge with RCI.

 

If the credits go over a billing cycle the credit card company starts charging you interest if you don't make that payment. They don't have any idea you have a credit due unless you dispute the charge with the TA.

 

Don't wait!

 

The TA processed the card through Royal's systems. She would be disputing Royal.

 

You are the kind of person that abuses the system. You are supposed to let the vendor fix the issue first THEN, if they do not do so, you can file a dispute.

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Our final cruise payment was due on March 11th. We booked two cabins through a TA, so I called and gave her our credit card number. On Sunday, March 16th, we got two emails from our credit card company, with each one indicating that our card was charged over $5,000 (the sum of both cabins ... X2). So, we were double billed totaling over $10,000. I called the TA and she said she would take care of it. TODAY, my credit card shows two credits ... One for $1,720 and one for $23.40 ... ???????? It should be for over $5,000. I sent my TA an email and will call tomorrow if I don't hear back from her.

 

So, my fellow cruisers, how long do I wait before I call RCCL to try to fix this or can I even call them directly if I booked through a TA? Should I call my credit card company and advise them of the situation? My TA noted she was having a difficult time getting through and was on hold for long periods of time.

 

Help! Advice??? Please! My credit card went from paid off to ten grand! Ugh!

 

That's exactly what not to do. Give the vender a chance to fix it. If they don't, then you call the card company.

 

In the OP, it was mentioned that the TA was called and notified of the incorrect billing. At that MOMENT, the OP should have made very clear with the TA what the amount of the credit was to be.

 

Calling the credit card company directly, will get you the instructions to call the vendor, and in this situation the 'direct vendor' is RCCL, but because you (and I book all my cruises with a TA) booked through a TA, RCCL won't directly talk with you. Another poster in this thread pointed out that if the credit card company automatically reverses the charges, RCCL may take the position of 'never accepting that credit card again from you'.

 

Your TA did not handle this correctly...and they should be able in 5 to 10 minutes to correctly credit your account for the overcharges.

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In the OP, it was mentioned that the TA was called and notified of the incorrect billing. At that MOMENT, the OP should have made very clear with the TA what the amount of the credit was to be.

 

Calling the credit card company directly, will get you the instructions to call the vendor, and in this situation the 'direct vendor' is RCCL, but because you (and I book all my cruises with a TA) booked through a TA, RCCL won't directly talk with you. Another poster in this thread pointed out that if the credit card company automatically reverses the charges, RCCL may take the position of 'never accepting that credit card again from you'.

 

Your TA did not handle this correctly...and they should be able in 5 to 10 minutes to correctly credit your account for the overcharges.

I don't know any more than you do if the TA handled it correctly.

 

As some others have said, credits don't come all at once and can take a few days even if it's done immediately.

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TA's can make payments on line, with their agency booking engine, not on RCCL. Most TA's do not book on RCCL.com

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Thanks for ALL the replies ... here's an update. I emailed my TA last night, and she emailed me back first thing this morning. There is another refund pending on my account for $1,114.84, which brings the total to $2858.24. So, we are making progress ... I really hope it doesn't take two months to get sorted out. :eek:

 

Regarding the comments about the TA being "bankrupt" and "going out of business", I assure you that is not the case. The company has been around for a long time, and my mother has used her for 25 years.

 

I was quadruple charged for a suite reservation deposit and their records only indicated an accidental double charge. It took countless phone calls to Resolutions, emailing copies of credit card statements, and an email to Adam Goldstein's office to get it straightened out. The refunds came in three smaller amounts over two months. The way I look at it, you're already ahead of the game. Good luck and have a great cruise.

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