Email offer from Celebrity - called them and they have no idea what it is

[Tiggertastic]

Anyone else received this email from captains club?

 

'We hope you enjoyed your last holiday with us and we would like to thank you for booking your next cruise whilst on board. To provide some inspiration on where to travel next, we have highlighted some of our favourite destinations below. Plus, the fantastic incentives you receive for booking on board are combinable with our current offers

To take advantage, please call our Personal Cruise Specialist on 0844 481 7510 or contact your local travel agent before 30 April 2014*.

We hope to see you on board soon.

The Captain's Club Team'

 

It then lists 2 offers - the choose and cruise 2014/2015 - beverage or OBC and also the onboard spend and cruise 2015/2016 promotion. Both to be booked before the 30th April.

 

Rang celebrity to book and been told that they've never heard of this offer, been told 'it's really misleading'. Also said they don't have any offers for 2015 out yet - pointed out both are 2015 and one is 2016 then told me 'Sorry can't help'

 

Has anyone else got this, managed to book with this offer?

 

Or is it another case of the right and left hand not knowing what is going on.

 

Any tips please - thanks

Edited April 11, 2014 by Tiggertastic

[rjg41]

Look very carefully as to what is the sending e-mail address. Could be from a travel agent(they are allowed to use the Celebrity logo) or maybe even a scam.

 

The sending e-mail should help you find you who it is and what it means.

Edited April 11, 2014 by rjg41

[wallie5446]

For thoes in the know across the pond, is this a Celebrity number,

Personal Cruise Specialist on 0844 481 7510 that the OP listed?

 

Tigger, just reply back to the email and see who calls you back.

Edited April 11, 2014 by wallie5446

[ORV]

Did you book a cruise whilst on board?

[Happy2cruise]

Haven't received one!

[C-Dragons]

For thoes in the know across the pond, is this a Celebrity number,

Personal Cruise Specialist on 0844 481 7510 that the OP listed?

 

.

 

No.

The number for X's UK cruise specialists is 0844 481 7685.

[Lotus Girl]

I received the same email on Wednesday. It started:

 

Dear Karen

 

 

We hope you enjoyed your last holiday with us and we would like to thank you for booking your next cruise whilst on board. To provided some inspiration on where to travel next, we have highlighted some of our favourite destinations below. Plus, the fantastic incentives you receive for booking on board are combinable with our current offers

 

To take advantage, please call our Personal Cruise Specialist on 0844 481 7510 or contact your local travel agent before 30 April 2014*.

 

We hope to see you on board soon.

 

The Captain's Club Team

 

 

The email address that it came from was: celebritycruises@mail.celebritycruises.co.uk

 

I did not book a cruise whilst on board the last time, I did buy a future cruise certificate though and note that there are typing errors in the opening paragraph of the email!

 

In keeping with RCCL website errors, I received an email from Royal Caribbean cruises yesterday and it advised that Splendour of the Seas was sailing from Dubai in December 2015 - April 2016 and they had a click here button to book! When I clicked on the button, the sailing wasn't even loaded on to the website!

 

We all know that they have IT issues!

Edited April 11, 2014 by Lotus Girl

[jerseygirl3]

Anyone else received this email from captains club?

 

'We hope you enjoyed your last holiday with us and we would like to thank you for booking your next cruise whilst on board. To provide some inspiration on where to travel next, we have highlighted some of our favourite destinations below. Plus, the fantastic incentives you receive for booking on board are combinable with our current offers

To take advantage, please call our Personal Cruise Specialist on 0844 481 7510 or contact your local travel agent before 30 April 2014*.

We hope to see you on board soon.

The Captain's Club Team'

 

It then lists 2 offers - the choose and cruise 2014/2015 - beverage or OBC and also the onboard spend and cruise 2015/2016 promotion. Both to be booked before the 30th April.

 

Rang celebrity to book and been told that they've never heard of this offer, been told 'it's really misleading'. Also said they don't have any offers for 2015 out yet - pointed out both are 2015 and one is 2016 then told me 'Sorry can't help'

 

Has anyone else got this, managed to book with this offer?

 

Or is it another case of the right and left hand not knowing what is going on.

 

Any tips please - thanks

 

It sounds bogus and probably from a travel agent and not Celebrity. However, Celebrity does, indeed, have perks offered for 2015. We booked Equinox for February 2015 and received our choice of the 1-2-3 promo.

[Tiggertastic]

Did you book a cruise whilst on board?

 

Yes we booked 2 whilst onboard

 

I received the same email on Wednesday. It started:

 

Dear Karen

 

 

We hope you enjoyed your last holiday with us and we would like to thank you for booking your next cruise whilst on board. To provided some inspiration on where to travel next, we have highlighted some of our favourite destinations below. Plus, the fantastic incentives you receive for booking on board are combinable with our current offers

 

To take advantage, please call our Personal Cruise Specialist on 0844 481 7510 or contact your local travel agent before 30 April 2014*.

 

We hope to see you on board soon.

 

The Captain's Club Team

 

 

The email address that it came from was: celebritycruises@mail.celebritycruises.co.uk

 

I did not book a cruise whilst on board the last time, I did buy a future cruise certificate though and note that there are typing errors in the opening paragraph of the email!

 

In keeping with RCCL website errors, I received an email from Royal Caribbean cruises yesterday and it advised that Splendour of the Seas was sailing from Dubai in December 2015 - April 2016 and they had a click here button to book! When I clicked on the button, the sailing wasn't even loaded on to the website!

 

We all know that they have IT issues!

 

Glad it wasn't just us. Got a response from celebrity saying they did issue the email but nobody in the office is aware of the offer. They believe it'misleading and really suggests to contact to see if anything can be added to an existing booking. Even though the deal on board is better than anything the UK offers.

 

I did call the number and it is direct to celebrity pcc.

 

Rather a bit of false advertising going on again. I think we will stick to booking on board for the best offers.

Edited April 15, 2014 by Tiggertastic

[Project_gal]

Jan

 

There has been a lot of disruption in the UK Celebrity office recently. Most of the 084..... numbrs have changed. Many I have used in the past no longer work. I spoke to our PCS a week ago on Saturday [just before the start of the boat race] and they were in the process at that time of routing the phone lines to Guatamala [sp?] - presumable those for Royal Caribbean and Azamara and the parts of Celebrity going offshore. Our PCS [who has worked there sine the office was openned - and possibly others as well] is leaving at the end of next week. Much disruption and much unhappiness. I think the UK office will be left with inexperienced staff.

 

Because he is leaving, our PCS was on leave when the 2015/16 Caribbean cruises were release and he passed our details to a colleague so that he could contact us as soon as the itineraries were openned. The name seemed as though it may have been South American but I thought nothing of it until we were not contacted. I knew from Cruise Critic that the cruises had been released. I rang the main number and booked our cruise. So I was happy. Then, I got up the next day to an email from the guy who was supposed to be looking after us. It said that he was now in work but could see that we had already booked. The email was sent late in the day UK time but probably morning in South America. I had understood that Celebrity was not being moved to the call centre in South America - just Royal Caribbean and Azamara. Is it possible that this is not so?

 

Having said that, it has always been par for the course that the UK office is not informed about what is happening. I think that, at present, many are probably not as inclined as they once would have been to find out for you. Not sure that I have been much help to you but, at least, I have been able to have my rant!

[Barry Shaw]

Celebrity really has to get its act together!

There phone and online customer service is the worst I have ever experienced by a cruiseline, or any other company for that matter.

They play that damned recorded robot message where they tell you to wait 13 minutes when the wait time is longer than half an hour. believe me, I know what I am saying, I tired ti several times - at international direct dialling rates!

I left messages online to which they failed to respond, apart from the standard impersonal message that they had received my message. That's it. Totally zero response to my complaints beyond that.

Celebrity has gone down in my estimation. With 2 upcoming cruises with them this year they had better be fault free or we will be looking elsewhere for our 2015 cruises and beyond.

[mike@sea]

It´s not bogus. It is the same offer you find on the celebritycruises.com website. Go to "Plan your cruise" and then simply select "New 2015/16 Cruises". Details will come up right away.

It is titled Celebrity Cruises World Tour 2015/16

 

Here goes:

 

We're rocking the world again—all 7 continents with 10 breathtaking ships

 

Each destination opens with a special offer

 

For every vacation booked by April 30, 2014, from our newly available sailings, you'll receive up to $400 to spend on board your vacation. We're hitting every continent on the planet–visiting 261 ports of call in 72 countries–adding more overnight stays and new ports of call.

 

World Tour Onboard Credit Amounts per stateroom

 

 

 

Stateroom Booked

 

Transoceanic or Repositioning

 

4-5 Nights

 

6-9 Nights

 

10-13 Nights

 

14-15 Nights

 

16 Nights

 

 

 

 

Inside or Ocean View

 

$50

 

$50

 

$100

 

$150

 

$200

 

$250

 

 

 

Veranda

 

$75

 

$75

 

$125

 

$175

 

$225

 

$275

 

 

 

Concierge Class or AquaClass®

 

$100

 

$100

 

$150

 

$200

 

$250

 

$300

 

 

 

Suites

 

$200

 

$200

 

$250

 

$300

 

$350

 

$400

 

Plus, this offer is combinable with one other offer throughout the year if you book by April 30, 2014.

 

When you follow the online booking process, you will see the respective OBC shown automatically, no need to contact Celebrity or Captain´s Club for this!

Edited April 15, 2014 by mike@sea

[jackaboo]

Jan

 

There has been a lot of disruption in the UK Celebrity office recently. Most of the 084..... numbrs have changed. Many I have used in the past no longer work. I spoke to our PCS a week ago on Saturday [just before the start of the boat race] and they were in the process at that time of routing the phone lines to Guatamala [sp?] - presumable those for Royal Caribbean and Azamara and the parts of Celebrity going offshore. Our PCS [who has worked there sine the office was openned - and possibly others as well] is leaving at the end of next week. Much disruption and much unhappiness. I think the UK office will be left with inexperienced staff.

 

Because he is leaving, our PCS was on leave when the 2015/16 Caribbean cruises were release and he passed our details to a colleague so that he could contact us as soon as the itineraries were openned. The name seemed as though it may have been South American but I thought nothing of it until we were not contacted. I knew from Cruise Critic that the cruises had been released. I rang the main number and booked our cruise. So I was happy. Then, I got up the next day to an email from the guy who was supposed to be looking after us. It said that he was now in work but could see that we had already booked. The email was sent late in the day UK time but probably morning in South America. I had understood that Celebrity was not being moved to the call centre in South America - just Royal Caribbean and Azamara. Is it possible that this is not so?

 

Having said that, it has always been par for the course that the UK office is not informed about what is happening. I think that, at present, many are probably not as inclined as they once would have been to find out for you. Not sure that I have been much help to you but, at least, I have been able to have my rant!

 

 

Celebrity Cruises UK team are still in the UK and they are moving from Addlestone to Weybridge.

Their staff consists of staff members from the previous tri-branded set up.

 

Unfortunately some of them are being made redundant such as your personal cruise specialist.