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Lisah101

Trip Report - First Time Celebrity (Century Pacific Coastal)

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[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2747.jpg[/IMG]

Then on to the trolly

[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2750.jpg[/IMG]

[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2754.jpg[/IMG]

[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2757.jpg[/IMG]

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Thank you for posting all these pictures. We are going on the Century in July to Alaska, so it's nice to get a sneak peak of the ship.

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OK, I'm a bit of a foodie and so is DH. He checked out Diners Drive Ins and Dives and found several places from San Francisco that had been on the show. We picked Tommy's Joynt to check out for lunch.

[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2760.jpg[/IMG]


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[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2764.jpg[/IMG]

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Since we were docked overnight, I tried to take night shots of the city from the ship, but again, my hands aren't steady and I didn't bring a tripod.

[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2769.jpg[/IMG]


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[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2777.jpg[/IMG]


[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2783.jpg[/IMG]

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[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2820.jpg[/IMG]

[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2824.jpg[/IMG]

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[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2828.jpg[/IMG]

[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2830.jpg[/IMG]

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[B]LISAH101[/B]

I have sailed Celebrity several times, but only on S Class ships and have never encountered any of the issues that you have mentioned. So far, I am afraid to change the type of ship, mostly due to a sailing many years ago on a very old ship. It let me down and I didn't cruise again for quite a while. With Celebrity, I have only cruised in Europe...

I enjoyed your photos and have been to many of those places. I do live in the West. Hopefully, you enjoyed your cruise! Edited by Lastdance

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I forgot to take my camera when we were in Monterey and I purposely did not take it to Ensenada. It was a great trip, but not sure Celebrity is for me, even with the future cruise vouchers.

There was such a focus by the ship on distinct "class" service that it felt more like the haves and have nots. So much is separately by what class cabin you have to signify if you are allowed in this lounge or that dining area that it really put me off. Also - more high pressure sales and up-sells for everything including OJ at breakfast, no tomato juice at the buffet, etc.

The food was hit or miss, but more hit. The service was excellent, but a few times non existent (bar waiters in the lounge, guest services had ZERO follow through on 4 instances they promised to contact us 0 out of 4 is very bad).

Room stewart and dining room staff were the BEST ever.

Main dining room late seating. Our table for 8 was never full. ALmost everyone was on wait list for early seating and got it leaving us alone or with one other couple a few times. Maitre D made no attempt to contact us or help. We specified a large table so we could meet new friends, not sit alone!

Tendering was often HOURS long - Cruise Director even admitted they are not good at tendering and unfortunately we had 3 tender ports.

Hard to find public space to sit and read a book - very limited on this ship, especially given the weather was so cold and rainy. The few inside places that could be found were always full and people milling about to "grab empty seats" when available.

Entertainment was good, however the room we were moved to (without our permission) was directly over the theater and so loud, you couldn't sleep or even be in the room when they were practicing or performing. Queries to Guest Services were again met with a "we'll have someone contact you", but no one ever did.

Had some rough sea days, but not too bad. Had a few folks in our hallway constantly leaving trays of food outside their doors. I think this is disgusting and don't understand why they don't leave it in their rooms for the steward or just take it back. Especially in rough seas, hard to walk down the hallway without stepping in someone's garbage. Or hard for the scooters to navigate around.

The only other real fail was the buffet. Constantly out of something. Often times it was silverware to the point people were taking silverware and keeping it for the next meal. Food would be cold because you were waiting 15+ minutes for clean silverware to come out. When we asked of the managers, he blamed it on the passengers all coming to eat at the same time. That one really annoyed me.

I loved the service, the room and most of the food, but its up to each of us to decide what are the priorities for them and if that cruise line meets the need. For me, It's probably Holland America. Never saying never on Celebrity, maybe it was just the Century, but we shall see. Edited by Lisah101

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Took this from US Air flight out of LAX - baggage handlers I think

[IMG]http://i1054.photobucket.com/albums/s484/lisah101/Trip%20Photos/2014%20March%20Pacific%20Coastal/IMG_2850.jpg[/IMG]

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To be honest it sounds like the issue with your cabin spoiled the cruise for you before you even got on board, which is dreadful :( I can understand you would not have been happy and can only hope the future cruise vouchers were adequate compensation.

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[quote name='DebbieMacG']To be honest it sounds like the issue with your cabin spoiled the cruise for you before you even got on board, which is dreadful :( I can understand you would not have been happy and can only hope the future cruise vouchers were adequate compensation.[/QUOTE]

You are probably right. I tried hard to let it go, but the missing rrom key and not getting a boarding card just didnt start it off right.

I tried to look at each individual piece without bias to keep the cusomter service part separate, but its not always easy. DH did look at options to use the credit, but not many at all from the west coast without spending $800 or more on airfare. The one we did find was an Alaskan cruise, but it was on the Century so we decided to pass. Panama Canal is out our list but the fall sailings are mostly gone now. Any suggestions would be great!

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[quote name='Lisah101']You are probably right. I tried hard to let it go, but the missing rrom key and not getting a boarding card just didnt start it off right.

I tried to look at each individual piece without bias to keep the cusomter service part separate, but its not always easy. DH did look at options to use the credit, but not many at all from the west coast without spending $800 or more on airfare. The one we did find was an Alaskan cruise, but it was on the Century so we decided to pass. Panama Canal is out our list but the fall sailings are mostly gone now. Any suggestions would be great![/QUOTE]


Wow, I just feel very lucky to have sailed on the S class ships, even though our flight from Rome last year was canceled by United! The Med is fantastic, especially Eastern Med and Adriatic...love Croatia, Turkey, Greece, Mykonos, etc. so many beautiful places to sail. Yes, the airfare is huge, but the rewards are exceptional and so much history/education. Sometimes the age of the cruisers is an issue if you don't meet others around your age bracket, but it sounds like you just encountered too many problems that left you both feeling like "Why did we ever do this?." So sorry for you both!:eek:

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I've done the Med twice, just a few months ago even and I am doing the Greek Isles with mom in a year. So we were trying to find something closer to home for late summer or fall.

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[quote name='Lisah101']I've done the Med twice, just a few months ago even and I am doing the Greek Isles with mom in a year. So we were trying to find something closer to home for late summer or fall.[/QUOTE]

I don't know how you feel about Hawaii, but that is an option. You might be like me and enjoy staying on the land instead of cruising there. It might not hurt to explain your situation in letter format to Celebrity or at least give them a call and let them know your situation. Sometimes they are helpful; sometimes not! I can understand you wanting to be closer to home, I would love that, but don't want to do an older ship with Celebrity...my hubby might consider the Soltice to Alaska, but we've been there before....I guess that wouldn't work for you either! Call Celebrity and try! Edited by Lastdance

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Thank you so much for your review!! We will be on this cruise in 2 weeks. We LOVE San Francisco, and CANNOT wait until we see the Bay Bridge and it's new "light show"!!! [COLOR="Red"] [url]http://thebaylights.org/[/url][/COLOR]

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How about one or the Pacific Coastal/repo cruises on Solstice? Then airfare would be one way depending where u are from. I'll be on Century in August and am prepared for some of these issues as this is the last year for this ship. As I'm traveling with a group we will have our own fun regardless. I'm in a guarantee inside so I have no expectations for my cabin. Should be interesting! Thanks for the awesome review

Sent from my SGH-I337M using Forums mobile app

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[quote name='Lisah101']There was such a focus by the ship on distinct "class" service that it felt more like the haves and have nots. So much is separately by what class cabin you have to signify if you are allowed in this lounge or that dining area that it really put me off. Also - more high pressure sales and up-sells for everything including OJ at breakfast, no tomato juice at the buffet, etc.

[/quote]Other than the Aqua Class restaurant and the new Suite/Zenith lounge, where else did you feel that the focus was on distinct "class" service?

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[quote name='Lulubelle45']How about one or the Pacific Coastal/repo cruises on Solstice? Then airfare would be one way depending where u are from. I'll be on Century in August and am prepared for some of these issues as this is the last year for this ship. As I'm traveling with a group we will have our own fun regardless. I'm in a guarantee inside so I have no expectations for my cabin. Should be interesting! Thanks for the awesome review

Sent from my SGH-I337M using Forums mobile app[/QUOTE]

We were on the Century in February with some friends and they had an inside room. There was more storage space in there cabin than a balcony cabin. We had a wonderful time and the knew what the ship was like. We had no problems.

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We got off the Century this week, never would I go on this ship again. The service stank. If you eat in the buffet they don't bring beverages and are so slow to take away dirty dishes it's as if there is no service. Service throughout the ship was lacking. Bar tenders take so long that I forgot what I ordered. Beds are so hard it's more like cement. Balcony furniture was stained and filthy. Room attendant was barely around to ask for anything.
On a high note the dining room was delightful. Our waiter was professional always serving the ladies first and serving from the right. They never brought an extra anything to try. Other ships I've had them bring a plate of petit fours or something a little extra but not here. The Waiter and assistant were very good. The head waiter or assistant head waiter did not make the rounds as we've had done on other ships.
The ship has been sold and is leaving the fleet so maybe that's the reason they don't maintain or care anymore. I had sailed on the Constellation about 5 years ago and this doesn't compare. The Constellation was great, I'm glad I had it to compare. I've been a Princess customer these past few years and think the service on Princess out shined this ship in every way.

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[quote name='Lisah101'].

There was such a focus by the ship on distinct "class" service that it felt more like the haves and have nots. So much is separately by what class cabin you have to signify if you are allowed in this lounge or that dining area that it really put me off.


!








.[/QUOTE]

Although I agree with most of your review and would never book this tub again I did not find any class distinction but wish I had. I was in a suite and they did nothing extra. None of the suite amenities were offered without asking. I did not use the priority tender. There was no special dining room, are you thinking of Micheal's lounge where they have some continental breakfast and then happy hour in the evening? I did not use any of those since we were with people who did not have a suite and we stayed with them in the usual bars and lounges. They should have something for suites who pay so much more.

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[quote name='NLH Arizona']Other than the Aqua Class restaurant and the new Suite/Zenith lounge, where else did you feel that the focus was on distinct "class" service?[/QUOTE]

Since Century doesn't have Aqua Class staterooms, I have the same question.

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[quote name='Northern Aurora']Since Century doesn't have Aqua Class staterooms, I have the same question.[/quote]
Sorry, didn't realize since I don't cruise in Aqua Class. Now I'm really curious as to why one would feel the difference in classes. It must have been something really big for the OP to say it was a focus on the ship. Hopefully the OP will let us know. Edited by NLH Arizona

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We had a LOT of tender ports on this cruise. If you go down early to tender, you get told those in different class of cabins had priority over us.

When we went to watch one of the shows, the best seats were reserved for a specific class of cabins, cant remember if it was suites or not.

There was a nice little sitting room we walked by every day and it was only open for those in a certain class of cabin.

Priority dining requests were again given by cabin class first.

I've seen perks for those who have cruised a lot with a company, but never based on a class service like this before. That is what I was referencing.

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[quote name='Lisah101']We had a LOT of tender ports on this cruise. If you go down early to tender, you get told those in different class of cabins had priority over us.

When we went to watch one of the shows, the best seats were reserved for a specific class of cabins, cant remember if it was suites or not.

There was a nice little sitting room we walked by every day and it was only open for those in a certain class of cabin.

Priority dining requests were again given by cabin class first.

I've seen perks for those who have cruised a lot with a company, but never based on a class service like this before. That is what I was referencing.[/quote]
Unfortunately for those of us, me included, who are not in suites or top tiers of loyalty programs, we sometimes don't get the same perks as those that are. I know NCL, Princess, HAL, etc., all have similar, if not more, perks for suite passengers, as well as their top tier cruisers. So unless we cruise a lot more or upgrade to a suite, we are just stuck with others getting more, since it seems that all cruise lines take really good care of their suite passengers and top tier loyal customers.

Sorry it bothered you, but hopefully you still enjoyed your cruise.

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[quote name='NLH Arizona']Unfortunately for those of us, me included, who are not in suites or top tiers of loyalty programs, we sometimes don't get the same perks as those that are. I know NCL, Princess, HAL, etc., all have similar, if not more, perks for suite passengers, as well as their top tier cruisers. So unless we cruise a lot more or upgrade to a suite, we are just stuck with others getting more, since it seems that all cruise lines take really good care of their suite passengers and top tier loyal customers.

Sorry it bothered you, but hopefully you still enjoyed your cruise.[/QUOTE]

We did have fun and I loved the ports - it was just an observation that I found different on Celebrity than other lines.

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[quote name='Lisah101']We had a LOT of tender ports on this cruise. If you go down early to tender, you get told those in different class of cabins had priority over us.

When we went to watch one of the shows, the best seats were reserved for a specific class of cabins, cant remember if it was suites or not.

There was a nice little sitting room we walked by every day and it was only open for those in a certain class of cabin.

Priority dining requests were again given by cabin class first.

I've seen perks for those who have cruised a lot with a company, but never based on a class service like this before. That is what I was referencing.[/QUOTE]
There wer no reserved seats for suites/ elites, totally wrong. You could not walk down to tenders, you had to go to the captain club to get on the tender without tickets and there was a whooping 6 of us and we only taken down the stairs and blended in with the existing line, nobody knew who we were. The "little" room was Micheal's lounge was indeed for suites/ elites and is an earned perk but no where did it say it was suite elites, you assumed that correctly, it only stated private. You had to be looking for this class difference which I didn't see and I sailed in a suite. I thought the suites were not given any real value perks and the few perks listed on the web site were not given unless you asked.
I thought the Century was under staffed and the service was horrible and that was felt by all cabin categories.

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[quote name='cruzsnooze']There wer no reserved seats for suites/ elites, totally wrong. You could not walk down to tenders, you had to go to the captain club to get on the tender without tickets and there was a whooping 6 of us and we only taken down the stairs and blended in with the existing line, nobody knew who we were. The "little" room was Micheal's lounge was indeed for suites/ elites and is an earned perk but no where did it say it was suite elites, you assumed that correctly, it only stated private. You had to be looking for this class difference which I didn't see and I sailed in a suite. I thought the suites were not given any real value perks and the few perks listed on the web site were not given unless you asked.

I thought the Century was under staffed and the service was horrible and that was felt by all cabin categories.[/QUOTE]




We had our tender tickets in hand and were told to wait while they boarded xxxx class cabins.


And there were reserved seats. Granted we only went to the one show on the second formal night so not sure if it was something special for that show



Sent from my iPhone using Forums mobile app Edited by Lisah101

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[quote name='cruzsnooze']There wer no reserved seats for suites/ elites, totally wrong. [/QUOTE]

If you're referring to the Theater, Celebrity now offers reserved seats to suite passengers for shows on formal nights. At least that was the way it was a couple of months ago when we were on Solstice. Our butler made a big deal of it, waiting just outside the Theater to "escort" us to a roped-off area reserved for suite passengers. I assume this is what Lisah101 is referring to when she speaks of reserved suites in the Theater on formal night.

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[quote name='cruzsnooze']There wer no reserved seats for suites/ elites, totally wrong. [/QUOTE]

Here's the link to suite perks I meant to include in my previous post. The reserved seating for suites is limited to formal nights. FYI



[url]http://www.celebritycruises.com/onboard/level3Type3.do?pagename=onboard_celebrity_staterooms_suites&parentpage=onboard_celebrity_staterooms&parentpage=onboard_celebrity_staterooms[/url]

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[quote name='BEAV']Here's the link to suite perks I meant to include in my previous post. The reserved seating for suites is limited to formal nights. FYI



[url]http://www.celebritycruises.com/onboard/level3Type3.do?pagename=onboard_celebrity_staterooms_suites&parentpage=onboard_celebrity_staterooms&parentpage=onboard_celebrity_staterooms[/url][/QUOTE]

that would explain it!!

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We are going on the Pacific Costal cruise in 2 weeks. Does anyone remember what nights are the Formal nights? Thanks in advance for your help!

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[quote name='Lisah101']We did have fun and I loved the ports - it was just an observation that I found different on Celebrity than other lines.[/QUOTE]

Lisa,
Until Century, it appears that you have cruised mainly on Carnival and one
HAL. Every ship line is a bit different; but early on, I learned that if I want to avoid tender lines, I either take a ship excursion, where you get off first, or go later. My enjoyment on cruises stems from doing research on such sites as
cruise critic member reviews (what to avoid like cabin location or arriving later on embarkation to avoid lines); tripadvisor, and others. I have learned from experience and direct observation. I have always had a balcony because my primary enjoyment is seeing the ocean outside and being able to walk out going in and out of port.
We don't go to buffet when we know there will be the most crowds. If we want a seat in the theatre we go a little early or go to the right or left in the
balconies where we always find a good seat. In this way, we navigate around
known crowds, difficulties, et al. For the past 3 cruises on Celebrity, we have had a CC1 balcony. I have not yet cruised in a Suite, only a Mini-Suite on Princess. Never have I experienced any "class" difference. I already know that if I want to have some of these "extras," I am free to pay for a different cabin category.

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[quote name='icedzz']We are going on the Pacific Costal cruise in 2 weeks. Does anyone remember what nights are the Formal nights? Thanks in advance for your help![/QUOTE]
Formal nights: Santa Barbara & Monterey!

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We sailed on the Century in February and we had a couple of same issues as you. First, we tried to resolve a cabin situation at guest relations desk, multiple times throughout the week, always told someone would contact us, but no one did and finally we gave up. Worst guest relations services I've ever had on any cruise line. I've always gotten a phone call back, sooner or later.
Second issue was the dining table situation. Ours was also a table for 8, but only 1 couple sat with us. I saw another couple sitting alone at a 4 top. The cruise was almost over before we realized they had nobody sitting with them. We should have asked them to join our table. We also like to dine with others and share thoughts, ideas and cruise experiences. Other than that, I have no complaints about our first X experience on the Century. I was on vacation, I wanted to enjoy myself and I found ways to do it.

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[quote name='Lisah101']We had a LOT of tender ports on this cruise. If you go down early to tender, you get told those in different class of cabins had priority over us.

When we went to watch one of the shows, the best seats were reserved for a specific class of cabins, cant remember if it was suites or not.

There was a nice little sitting room we walked by every day and it was only open for those in a certain class of cabin.

Priority dining requests were again given by cabin class first.

I've seen perks for those who have cruised a lot with a company, but never based on a class service like this before. That is what I was referencing.[/quote]

To be fair the suite passengers do pay a premium for these perks and not just a couple hundred $$.

If you think X has class distinction stay away from NCL they have the best suite perks out there, well they will until X's new perks all roll out :)

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We went on the March 29th Pacific Coastal.

I'm assuming from these pictures that you went on the March 20th sailing.

Is that correct?

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[quote name='curtdesilets']We went on the March 29th Pacific Coastal.

I'm assuming from these pictures that you went on the March 20th sailing.

Is that correct?[/QUOTE]


yes, ours was before you. We disembarked on the 29th.

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[quote name='Lisah101']yes, ours was before you. We disembarked on the 29th.[/QUOTE]

That was there first Pacific Coastal with a fairly new crew. I think they worked out most of the problems by the time we sailed. Embarkation was a breeze for us, and the tendering, although long at times, wasn't an hours(s) long delay.

We had a few problems, as the ship is almost 20 years old and the dry dock was not substantial, but overall we had a great time.

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