stellalimelight Posted August 2, 2005 #76 Share Posted August 2, 2005 No, I'm really saying to let me decide if I want my tip added to my account instead of adding it and requiring me to stand in line (and I didn't indicate that this had to be done on the last day) to have it removed. [ If you are going to comment on my remarks you can at least read them.] It allows me to decide how the tip is paid and if I choose to have them add it, then it is as automatic as it has to be. I can't think of any reasonable accounting requirement to post a charge that is going to be removed. Princess may not want to waste paper and ink but they are effectively doing just that. Never underestimate the ability of even the largest corporations to do things inefficiently. :) I have worked over the years for different large companies with different accounting programs, i.e airline, convention services, cellular company, and unfortunately some of the debit/credit issues are built into the computer system. Remember, unlike personal or small business pc's, you can't throw the baby out with the bath water, they have to build onto the existing program. For large companies, this is how they keep track of the amount of credits they are giving. In time, if more people are getting free internet due to their status of the Captains club, they will eventually build a new system to eliminate this problem. Also since Carnival now owns several cruise lines, it can take years to intergrate several computer systems, which in turn will make this issue go away. With years of customer service experience behind me, I can say that I always tried to go the extra mile for people, but not all people are that way. And remember they are always going to be times when there will be lines, which is unfortunate. I too would have found a time when it wasn't as crowded, if waiting in line is bothersome. My favorite airline story was of a man who was upset that the flight he was on was cancelled. He screamed at me it was all my fault. I told him he was absolutely right. With a smile on my face, I said " I got up this morning and said, how can I piss off 100 people? I know I will cancel the flight!" He became embarassed and laughed because he knew that haveing the flight cancel wasn't serving me any purpose....Just a thought Link to comment Share on other sites More sharing options...
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