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Is there NOTHING positive about Celebrity any more? (Threads Merged)


K.T.B.
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I agree - totally tacky!!! :(

Your whole report is pretty concerning. :(

 

It was a good cruise. We had fun but because we made our own, relaxed a lot and had great tablemates.

 

I have never sailed celebrity before but have cruised 11 other times with 3 other lines. I didn't find Celebrity over the top for service or standing head and shoulders above the rest of the lines in any one area (except for the coffee place).

 

There were some good things:

 

Room service was very good - loved having a hot breakfast delivered one morning and the room service pizza was excellent.

 

The Solarium pool was nice (to use once) to help relax my muscles after sleeping on the pull out couch for a few nights.

 

Our MDR servers were competent.

 

Over most of the ship we had no issues getting a can of soda (even though we had the drink package) - servers were quick.

 

Qsine was a fabulous meal! It doesn't beat out our number 1 specialty dining on a cruise ship but it did easily take the number 2 spot from Palo brunch on the Disney Fantasy (which is now 3).

 

The seats in the main theatre are very comfortable - loved seeing a movie there on one of our port days.

 

The shower was fantastic. We had a roll in shower with an adjustable shower head due to my mother being in a wheelchair. Great water pressure, temperature was easy to adjust (she likes it cooler but I love a hot, hot shower after being in saltwater).

 

The public restrooms are the cleanest and best maintained I've seen on a ship. There was a companion washroom on both 4 and 5 at the front of the ship and the wheelchair accessible stalls in the regular bathrooms were large and contained their own adjustable sink.

 

Yes there were some issues and I can't say that Celebrity blew me away. I did feel that I got my money's worth on the cruise (booked at a good price) and enjoyed some parts of the ship and entertainment. Ate well for most of the week - some good, some not so good but there was always something more available.

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I was very surprised when on our cruise last week, 3 little snack items were placed in our cabin (a small, half sized pringels can, a box with plain and peanut M&Ms and a box of mini chocolate bars). There was a card placed near them that said something to the effect of "We've placed these snack items here for your convenience. If you'd like to partake in them, it is a charge of $5 per item plus a 15% gratuity".

 

I thought it was very cheesy and I've not heard of anyone else mentioning this.

 

You mean like every 5 star hotel chain does - Ritz Carlton, JW Marriott, W hotels etc...? :confused:

 

Some want LUXURY then complain when they follow the example of luxurious brands.

 

Simple, use it if you want, put it in a drawer if you don't want it. The do the same with bathrobes, binoculars in the cabins that get them, umbrellas etc. Now we have an option for quick late night snack if one wants it.

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You mean like every 5 star hotel chain does - Ritz Carlton, JW Marriott, W hotels etc...? :confused:

 

Some want LUXURY then complain when they follow the example of luxurious brands.

 

Simple, use it if you want, put it in a drawer if you don't want it. The do the same with bathrobes, binoculars in the cabins that get them, umbrellas etc. Now we have an option for quick late night snack if one wants it.

 

You are not serious? This is not the same as Bathrobes, binoculars, etc. This is a food item that children and even some mature cruisers would automatically open without looking at the card. RCI gives out a basket and it is a big basket but very little contents that is free to Diamond and above.

 

Why do people justify or try to justify something like this for a company?

 

This to me is a very valid complaint and FYI for others when they see this. BTW, you must have X stock. LOL

Edited by Oxo
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You mean like every 5 star hotel chain does - Ritz Carlton, JW Marriott, W hotels etc...? :confused:

 

Some want LUXURY then complain when they follow the example of luxurious brands.

 

Simple, use it if you want, put it in a drawer if you don't want it. The do the same with bathrobes, binoculars in the cabins that get them, umbrellas etc. Now we have an option for quick late night snack if one wants it.

I was just at Caesar's Palace and they had all these little boxes of goodies on the dresser, fortunately I know they charge for them, but there was no sign saying what they cost. At least Celebrity is making it very clear that they are not free.

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You are not serious? This is not the same as Bathrobes, binoculars, etc. This is a food item that children and even some mature cruisers would automatically open without looking at the card. RCI gives out a basket and it is a big basket but very little contents that is free to Diamond and above.

 

Why do people justify or try to justify something like this for a company?

 

This to me is a very valid complaint and FYI for others when they see this. BTW, you must have X stock. LOL

 

All I'm saying is every luxury branded hotel does this. X is supposed to be a luxury line so why wouldn't they do as similar luxury brands do?

 

If you are targeting a luxury market, your guests would generally be accustomed to such things. Heck I've even been in plain Holiday Inn hotels that charge for snacks let in the room so it goes even beyond Luxury bands, but all luxury hotels I've ever been in have had snacks for purchase in the room.

 

I honestly wouldn't think for a second any packaged food item placed out is free for the taking, especially when there's a notecard right next to it saying it costs me. Would normal people think the is the mini fridge items are free if they hadn't noticed the charge slip tucked away above it?

 

Yes I do own RCI stock and just got my dividend check last week :-)

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All I'm saying is every luxury branded hotel does this. X is supposed to be a luxury line so why wouldn't they do as similar luxury brands do?

 

If you are targeting a luxury market, your guests would generally be accustomed to such things.

 

But Kurt, this is an actual recent change that passengers aren't accustomed to experiencing. One of the virtues of this forum is that members can comment on their experiences so that cruise companies can see where they might need to make adjustments. I’m sure you agree because you have personally brought up in recent posts how Celebrity attentively listens and reacts to their customers.

 

Burt

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All I'm saying is every luxury branded hotel does this. X is supposed to be a luxury line so why wouldn't they do as similar luxury brands do?

 

If you are targeting a luxury market, your guests would generally be accustomed to such things. Heck I've even been in plain Holiday Inn hotels that charge for snacks let in the room so it goes even beyond Luxury bands, but all luxury hotels I've ever been in have had snacks for purchase in the room.

 

I honestly wouldn't think for a second any packaged food item placed out is free for the taking, especially when there's a notecard right next to it saying it costs me. Would normal people think the is the mini fridge items are free if they hadn't noticed the charge slip tucked away above it?

 

Yes I do own RCI stock and just got my dividend check last week :-)

 

Except that most hotels DON"T include all of your food in the price of your room so you wouldn't assume that a snack left in the room was part of the price of your room.

A cruise (at least until now) WASN"T a floating hotel! :(

 

There are plenty of stores on the ship that could sell these snacks and in that case it would be very clear that the passenger was making a purchase.

I still say this seems very tacky - NOT MODERN LUXURY - Just MODERN TACKY.

Edited by chamima
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But Kurt, this is an actual recent change that passengers aren't accustomed to experiencing. One of the virtues of this forum is that members can comment on their experiences so that cruise companies can see where they might need to make adjustments. I’m sure you agree because you have personally brought up in recent posts how Celebrity attentively listens and reacts to their customers.

 

Burt

 

Agreed, if Celebrity did not post a sign right by the items saying what they cost to consume, I'd say they have to fix it and stick a sign there. But I have no problem with them adding an additional revenue stream like every luxury hotel on the planet does and offer nibbles at cost in the cabin. Celebrity should be able to count on its passengers to know how to read the signage in the cabins. And for the record, so far no one has come here and said I ate it and was billed for it that's terrible;e I didn't know. They've said its tacky and had a sign telling me I have to pay. So there is no problem.

 

The point you are trying to make means celebrity can never institute any sort of change since people aren't accustomed to new idea and ways of doing things. I simply don't agree with that. Here they made a change, stuck a sign by the change telling people about it and there you have it.

 

I'm saying sure some think it's tacky, but I say it's in line with every up-market, 5-star resort and hotel on the planet that I've stayed in be that Madrid, Cairo, Paris, London, Vienna, Sydney, Melbourne, Los angeles, Miami, New York Toronto, Chicago etc., and should't be considered tacky.

 

My opinion is that it isn't tacky, and is in line with tradition hospitality industry methods of generating revenues from the Rooms department - which helps ever so slightly keep the standard cabin fares down over time - and I'm expressing my opinion that I think its a good change to implement.

 

Another virtue of the forums is people learn, so now they know don't eat the $5 m&m's if you don't want to pay or them, they aren't free the little sign that says they aren't free really does mean they will charge you $5 plus 15% gratuity, just like all the stuff in the mini fridge. But I guarantee 95% (probably even more) of people stepping in the cabin realize they are at a cost or else the lines at guest services would wind up the stairs and thru the hallways with people getting the charge removed from their folios, and X would remove the items for causing too much trouble.

 

In short, this isn't a change Celebrity needs to do anything about and "adjust" based on feedback unless the feedback is more along the lines of they should put Peanut M&M's instead of chocolate one, or cashews instead of mixed nuts.

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Except that most hotels DON"T include all of your food in the price of your room so you wouldn't assume that a snack left in the room was part of the price of your room.

A cruise (at least until now) WASN"T a floating hotel! :(

 

There are plenty of stores on the ship that could sell these snacks and in that case it would be very clear that the passenger was making a purchase.

I still say this seems very tacky - NOT MODERN LUXURY - Just MODERN TACKY.

 

A ship is a floating hotel, they even have a Hotel Directtor on each ship. ALL the food on a ship is not free. Tuscan, Bistro, Qsine, Gastro Pub, Murano, Normandie, Ocean Liners, Lawn Club, Coffee shop coffee, Gelato, some room service items etc.... In fact one may be able to argue there are now more FOR FEE food outlets than complimentary included meals outlets (now limited to MDR, mast grill and buffet as far as I know) so finding free meals is no longer the norm and hasn't been the case for some time....

 

And many of the shops DO sell the snack's but some itineraries the stores don't open, like when Summit is in bermuda for 3 days they don't; open until they leave port. I think all stores are always closed in port, but not 100% sure.

 

And the there is no reason to assume the food was free IT HAD A SIGN RIGHT BY IT the poster said that said it was going to be charged. So non-issue. It gives the passenger a choice for a quick for fee late night snack, or to stick it in a drawer and not choose to enjoy it.

Edited by cle-guy
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The point you are trying to make means celebrity can never institute any sort of change since people aren't accustomed to new idea and ways of doing things. I simply don't agree with that.

 

Please show me where I said that?

 

Burt

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I agree..we do not eat fast food or at buffets or food courts at home, so would not "eat down" on vacation...not what we are looking for when taking a special trip. Most ships already serve burgers and dogs at the buffet, pool grill and at fast food venues on board. Gastropub will also be another choice for those who prefer less formal dining.

 

We have been pleased over the yrs with Celebs MDR even with changes of chefs, menus...now with BLU we are even more pleased...if that goes no frills, we will rethink plans but expect it will never come to that on X..

 

Oh, I will "eat down" at the buffet (did that several times when we have those 12 hours ports in the Med-I was too tired to go to dinner for two hours) I love salads, steamed veggeis, whole grain breads-I just feel burgers and hotdogs are crap and so bad for you so no burger places.

 

Now at home I don't eat at buffets, I have seen one too many gross things done by customers, and most of them were not children either.

 

At home, Mac Donald's is only a place to grab coffee for me. I like their coffee better than Starbucks. but the other stuff, no thanks. If I am forced to eat there (like Christmas Day we were on the road and we found one open at a truck stop) I will order a southwest salad and tell them to hold the chicken.

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You mean like every 5 star hotel chain does - Ritz Carlton, JW Marriott, W hotels etc...? :confused:

 

Some want LUXURY then complain when they follow the example of luxurious brands.

 

Simple, use it if you want, put it in a drawer if you don't want it. The do the same with bathrobes, binoculars in the cabins that get them, umbrellas etc. Now we have an option for quick late night snack if one wants it.

 

Usually though they are right by the min-fridge there in those hotels, sometimes even inside so you are well aware there is a charge. However, I do not want them there either. At least on the cruise ship you can tell your steward to remove them.

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Please show me where I said that?

 

Burt

 

I read this to be that you don't think change can't be made. It seems your point is this is a change people don't know about therefore they can't make the change....or what are you trying to say? You didn't specify anything they should do to make the change better, therefore I read that the change just shouldn't be instituted. Maybe I read too much into it. if so, what would you suggest Celebrity do to better roll out this change, being they put the items in the room with a sign saying they must be paid for if consumed, what else need they do?

 

 

But Kurt, this is an actual recent change that passengers aren't accustomed to experiencing. One of the virtues of this forum is that members can comment on their experiences so that cruise companies can see where they might need to make adjustments. I’m sure you agree because you have personally brought up in recent posts how Celebrity attentively listens and reacts to their customers.

 

Burt

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....or what are you trying to say?

 

Ah, I'm sorry I wasn't more clear. My point, Kurt, is that it is OK for forum members to comment on their experiences with Celebrity. You are offended by negative comments and for some reason feel obligated to defend Celebrity against all negative comments. But I happen to know that Celebrity wants to hear all comments (good and bad) to learn how their customers feel about their product. So it's OK, you don't need to be offended and be defensive anymore. All comments are good because they help Celebrity provide better service. :)

 

Burt

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Except that most hotels DON"T include all of your food in the price of your room so you wouldn't assume that a snack left in the room was part of the price of your room.

A cruise (at least until now) WASN"T a floating hotel! :(

 

There are plenty of stores on the ship that could sell these snacks and in that case it would be very clear that the passenger was making a purchase.

I still say this seems very tacky - NOT MODERN LUXURY - Just MODERN TACKY.

 

Exactly what I was going to reply. It's not a hotel, its a cruise ship. We've been sent stuff from the casino (cookies, chocolate covered strawberries, etc) when we were on Carnival, and I had ordered some treats to be delivered to the cabin a couple of times when sailing Disney. My mom at first thought that maybe the casino had sent the treats or I had ordered something. I wasn't until I pointed out the little card (which is not attached to the treats but was placed near them - very easy to throw away). Even then, she assumed that it would be $5 for the set (the 3 things) and again I pointed out where it said in the card "per item".

 

Agreed, if Celebrity did not post a sign right by the items saying what they cost to consume, I'd say they have to fix it and stick a sign there. But I have no problem with them adding an additional revenue stream like every luxury hotel on the planet does and offer nibbles at cost in the cabin. Celebrity should be able to count on its passengers to know how to read the signage in the cabins. And for the record, so far no one has come here and said I ate it and was billed for it that's terrible;e I didn't know. They've said its tacky and had a sign telling me I have to pay. So there is no problem.

 

I'm betting that there were a least a few people who ate the treats not knowing there was a cost. If the small card was attached to them, I don't think there would be an issue. It's not - it's placed near them and easy to miss or throw the card away with the rest of the papers. Few people we talked to realized there was a charge for that stuff - most were just wondering why it was placed in the cabin.

 

I'll post pictures once i've uploaded everything to photobucket. Believe me, they looked tacky. I've stayed in Vegas, Atlantic City, New York City and casinos acroos the country that have the snacks for sale in the room. None looked as sad and out of place as these. If I hadn't known better I would have thought these things had been there for months.

 

If you want to leave chocolate in the cabin, at least put it near (or in) the mini fridge. Even though we set the cabin all the way cold, it never got more than just cool. It wouldn't surprise me if they end up with some of the mini chocolate bars (I think they were snickers but I'll have to check) melting into a big mess in the box.

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And the there is no reason to assume the food was free IT HAD A SIGN RIGHT BY IT the poster said that said it was going to be charged.

 

Agreed, if Celebrity did not post a sign right by the items saying what they cost to consume

 

I honestly wouldn't think for a second any packaged food item placed out is free for the taking, especially when there's a notecard right next to it saying it costs me.

 

You've said 3 times that the card was right next to it. Please don't repeat that. The note card was NEAR them - NOT RIGHT NEXT TO THEM. Even with the first look, I didn't see the mini can of pringles because they were away from the other 2 little boxes tucked behind the glasses and ice bucket.

 

It would be very easy to miss the note with the way the snacks were left on our desk.

Edited by meatloafsfan
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Exactly what I was going to reply. It's not a hotel, its a cruise ship. We've been sent stuff from the casino (cookies, chocolate covered strawberries, etc) when we were on Carnival, and I had ordered some treats to be delivered to the cabin a couple of times when sailing Disney. My mom at first thought that maybe the casino had sent the treats or I had ordered something. I wasn't until I pointed out the little card (which is not attached to the treats but was placed near them - very easy to throw away). Even then, she assumed that it would be $5 for the set (the 3 things) and again I pointed out where it said in the card "per item".

 

 

 

I'm betting that there were a least a few people who ate the treats not knowing there was a cost. If the small card was attached to them, I don't think there would be an issue. It's not - it's placed near them and easy to miss or throw the card away with the rest of the papers. Few people we talked to realized there was a charge for that stuff - most were just wondering why it was placed in the cabin.

 

I'll post pictures once i've uploaded everything to photobucket. Believe me, they looked tacky. I've stayed in Vegas, Atlantic City, New York City and casinos acroos the country that have the snacks for sale in the room. None looked as sad and out of place as these. If I hadn't known better I would have thought these things had been there for months.

 

If you want to leave chocolate in the cabin, at least put it near (or in) the mini fridge. Even though we set the cabin all the way cold, it never got more than just cool. It wouldn't surprise me if they end up with some of the mini chocolate bars (I think they were snickers but I'll have to check) melting into a big mess in the box.

 

Idiots that do not know how to read I guess. Of course our first cruise we had to pay for a bottle of water for the same stupid reason. so I guess I should say ignorant/inexperienced who does not realize they should read that little card. Twenty one cruises since that and we never made that mistake again. Now we had them try and charge us for a coke or spite we did not drink, but that was always removed off our bill when we complained which is why now we just tell the steward to remove all of that now.

 

To be honest -why the heck would anyone eat pretzels or M & M's when there is so much better food on the ship at no extra cost just a short walk away? I eat that type crap at home when I am too lazy to cook something better. I am surprised that that brings in much revenue.

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Idiots that do not know how to read I guess. Of course our first cruise we had to pay for a bottle of water for the same stupid reason. so I guess I should say ignorant/inexperienced who does not realize they should read that little card. Twenty one cruises since that and we never made that mistake again. Now we had them try and charge us for a coke or spite we did not drink, but that was always removed off our bill when we complained which is why now we just tell the steward to remove all of that now.

 

To be honest -why the heck would anyone eat pretzels or M & M's when there is so much better food on the ship at no extra cost just a short walk away? I eat that type crap at home when I am too lazy to cook something better. I am surprised that that brings in much revenue.

 

Why don't they put it in the mini bar like they use to years ago? We all know the mini has a cost. Problem solved :)

Edited by 20pluscruises
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Except that most hotels DON"T include all of your food in the price of your room so you wouldn't assume that a snack left in the room was part of the price of your room.

A cruise (at least until now) WASN"T a floating hotel! :(

 

There are plenty of stores on the ship that could sell these snacks and in that case it would be very clear that the passenger was making a purchase.

I still say this seems very tacky - NOT MODERN LUXURY - Just MODERN TACKY.

 

Let's face facts..Celebrity is not delivering a luxury experience anymore...just peruse this thread with .conversations about hot dogs, burgers, no need for proper silverware placement at dinner..,etc.

 

We spent the weekend at a Hilton resort property and they seem to be able to maintain high standards of Modern Luxury as did the All inclusive resort we visited last Dec.

 

hoping Celebrity can pull through the identity crisis that is causing it to lose its special identity...or it will be just another cruise line...fun at sea but nothing upscale and elegant.

 

B T W we have all pay for items removed from our cruise stateroom on arrival...to avoid unintended extra charges...

Edited by hcat
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Why don't they put it in the mini bar like they use to years ago? We all know the mini has a cost. Problem solved :)

 

Lol! Going back to the old ways I guess. The bottled water was on the counter in your room back then (1998) on most ships as only the latest and great had fridges. Our first fridge was in 2004 when we took a brand new ship. Before that, a couple of the ships we cruised were under 4 years old, but no fridge. Since 2004 every ship we have cruised but one (Celebrity Zenith in 2006 right before she left the fleet) had a fridge.

 

but you know, those fridges are not really as cold ( just like the hotel ones aren't) as I like so I do not even use them. As far as I am concerned they are wasted space.

 

You know, I don ot get bent out of shape about this stuff maybe because my cruise was so cheap. We are doing a 7 day Thanksgiving week in a balcony room for $900 a person. perhaps we could have done Carnival or NCL in a balcony for less, but the hard sell is even worse on those lines. I also do not like all the smoke so I will stick with Celebrity unless someone can point me to something better.

 

Don't say Princess, because yes we like princess, but she does not offer the itinerary the Silhouette does. Besides although I like Princess, Celebrity's bedding is better for me since I have fibromaylgia.

 

I am no cruise line loyalist BTW. I pick by itinerary, price, and then cruise line.

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Ah, I'm sorry I wasn't more clear. My point, Kurt, is that it is OK for forum members to comment on their experiences with Celebrity. You are offended by negative comments and for some reason feel obligated to defend Celebrity against all negative comments. But I happen to know that Celebrity wants to hear all comments (good and bad) to learn how their customers feel about their product. So it's OK, you don't need to be offended and be defensive anymore. All comments are good because they help Celebrity provide better service. :)

 

Burt

 

I'm not at all offended by negative comments that come from mostly faceless, mostly nameless people hidden by the annononimity of the internet. I just often reply back with my opinion regarding them that I think they after come without much factual or common sense basis. I don't defend EVERYTHING celebrity does, but yes

I find that I'm 95% satisfied with the line and how they run it and the direction I see them heading. So as much as the complainers want Celebrity to hear the moaning I want them to hear the approval and compliments and the other side of many changes. Then they can take all comments for what they are worth and do as they wish from their business perspective.

 

As you say they want comments good and bad. While many posters come to these forums to post the bad, I like to provide my personal approval of many of those issues. There are many who tend to post nothing but negative and I have to wonder why on earth they still spend their money with Celebrity if it's gotten soooo terrible for them. I'm on the other side, I tend to post nothing but positive.

 

I have said I'm not happy with the new desert display, I've said the french toast in a basket doesn't work, I have said I'm not happy they turned down the music at the pool and Martini Bar, I have said I'm not happy with how guest services deals with customers who arrive with proof they have a package and guest services just look at the computer and says "computer says no." And here's a new complaint from me, I don't like that the elite cocktail and other events require me to change out of my shorts and into long pants to attend every night, maybe on formal nights OK, but other days....it's a hassle.

 

But from a business prospective, as a small business owner, and as a RCI shareholder, I appreciate how they are doing a variety of small things to grow ancillary revenue streams while at the same time holding the standard cabin fare relatively stable over time. Trying to get people to buy M&M's is a natural progression of growing cabin revenues, so I say go for it. Others hate it. And to grow it even more, they put it out in the cabin, not behind in the fridge, simple freshman year marketing school says this will sell more units than if they are hidden. And yes, some of these to people who don't take the time to read the sign will learn a good lesson, pay attention, and nothing comes for free. feeling "scammed" by having eaten the in-cabin amenities, in my opinion falls on the side of taking "personal responsibility" from one's own actions rather than the cruise line scamming folks.

 

And my opinion, is it is not tacky, as it's something done in the finest of hotels around the world, those same hotels people want the line to ascribe to based on the cries of many opinions of falling services and amenities. I don't see them falling so much as changing and adjusting to MODERN times.

 

As you say, all comments are good, so are mine.

Edited by cle-guy
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Let's face facts..Celebrity is not delivering a luxury experience anymore...just peruse this thread with .conversations about hot dogs, burgers, no need for proper silverware placement at dinner..,etc.

 

They are not providing my Grandparent's view of luxury any longer. Ritz Carlton resorts offer hot dogs and hamburgers at the pool cabana. They no longer have white table cloths and multiple layers of silverware except in their highest end fines dining restaurant in the hotel, most others have gone to casual elegance, not stuffy luxury.

We spent the weekend at a Hilton resort property and they seem to be able to maintain high standards of Modern Luxury as did the All inclusive resort we visited last Dec.

 

I bet the Hilton hotel you were at also offered hamburgers and hotdogs on its menus, and probably by the pool though admittedly not knowing the particular property and not stayed there I can not say for sure. I even bet it had a mini bar with nuts and M&M's for sale, not included in the "all inclusive" price.

 

And there are many folks in these forums who say they don't want Celebrity going all-inclusive.... so what are they to do - we can't really compare them to an all inclusive as they are not.

Edited by cle-guy
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