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windsor26

More bad news on Sea Princess

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For several months Sea Princess has had problems at sea and

Although previous news from Princess Corp was that the engine problems would be completely solved by 3rd August We have found out (via other news sources NOT Princess directly) that our 18th Aug Asia cruise has had huge changes to the itinerary.

We start now by missing 3 ports and having 6 sea days ending at Singapore where we stay 3 days?? why waste these days when they could have put in one of the missed ports. We lose Bali and Vietnam and another port an d I feel this is very very poor customer relations as these problems if they could not be solved should have had advices of change of itinerary before final payment day

We also have been advised that the cruises AFTER our one have also had itinerary changes so they have no intention of mending the engine correctly AND THIS IS TO BE USED FOR THE WORLD CRUISE in 2015??

 

Princess you should be ashamed of yourselves for this poor treatment olf mostly loyal customers:(

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For several months Sea Princess has had problems at sea and

Although previous news from Princess Corp was that the engine problems would be completely solved by 3rd August We have found out (via other news sources NOT Princess directly) that our 18th Aug Asia cruise has had huge changes to the itinerary.

We start now by missing 3 ports and having 6 sea days ending at Singapore where we stay 3 days?? why waste these days when they could have put in one of the missed ports. We lose Bali and Vietnam and another port an d I feel this is very very poor customer relations as these problems if they could not be solved should have had advices of change of itinerary before final payment day

We also have been advised that the cruises AFTER our one have also had itinerary changes so they have no intention of mending the engine correctly AND THIS IS TO BE USED FOR THE WORLD CRUISE in 2015??

 

Princess you should be ashamed of yourselves for this poor treatment olf mostly loyal customers:(

Three days in Singapore? They could be attempting a quick fix band-aid in Singapore.

I too would be upset if they sold me a promise to visit headline ports and then significantly changed the itinerary.

What gets up my goat is that they known they are having issues with Sea Princess, but continue to offer cruises they know they have no intention of supplying.:mad:

False advertising.:eek:

Steer clear of Sea Princess until they can keep to their advertised itinerary.;)

Edited by By The Bay

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Three days in Singapore? They could be attempting a quick fix band-aid in Singapore.

I too would be upset if they sold me a promise to visit headline ports and then significantly changed the itinerary.

What gets up my goat is that they known they are having issues with Sea Princess, but continue to offer cruises they know they have no intention of supplying.:mad:

False advertising.:eek:

Steer clear of Sea Princess until they can keep to their advertised itinerary.;)

 

 

They might be working on early engine rebuilds in Singapore and need the three days to get enough complete before moving again

The work would continue as it is a big job which may not finish till early next cruise

Then you have running in issues

 

They usually do rebuilds one engine at a time while on the go and therefore at a steady pace

Might not work in this case due to engine requirements

 

 

Sent from my iPhone using Forums

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The lasted I have heard from reading Princess Facebook page is that the Sea Princess is booked in for a dry dock in October. :confused:

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The lasted I have heard from reading Princess Facebook page is that the Sea Princess is booked in for a dry dock in October. :confused:

 

 

So this may be an interim thing just to bide time till then

Cool info

 

 

Sent from my iPhone using Forums

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The lasted I have heard from reading Princess Facebook page is that the Sea Princess is booked in for a dry dock in October. :confused:

Just checked Princess site. Not able to book any Sea Princess cruise in August online. :confused:September to November and beyond still being offered. :(

Cannot see any dates set aside for dry dock until 3 - 17 October 2015.:mad:

Edited by By The Bay

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That's bad news if so. I'd be very disappointed if they were just to do that, perhaps there's compensation or similar in line with it.

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It is shocking how they keep carrying on and selling itineraries knowing full well they cannot meet all the ports on time. Poor service and customer relations all around, princess hang your head in shame and pick up your game.:(

Edited by MicCanberra

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Can't help but wonder whether they would do the same thing if this latest cruise was departing from the US, or whether they would advise passengers in advance and offer a full refund.

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Can't help but wonder whether they would do the same thing if this latest cruise was departing from the US, or whether they would advise passengers in advance and offer a full refund.

 

That is also my feeling They bat Carnival Princess Australia do seem to think that Australians will put up with anything because they know we cannot cancel without loosing our deposits.:(:(

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That is also my feeling They bat Carnival Princess Australia do seem to think that Australians will put up with anything because they know we cannot cancel without loosing our deposits.:(:(

 

if people use an FCC and find out before final payment is due they can cancel out for any reason

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That is also my feeling They bat Carnival Princess Australia do seem to think that Australians will put up with anything because they know we cannot cancel without loosing our deposits.:(:(

 

If you don't want to cruise with the amended itinerary, you might like to consider approaching The Office of Fair Trading for a full refund.

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if people use an FCC and find out before final payment is due they can cancel out for any reason

 

This used to be the case but I think - it needs checking - that when they changed the life of the letters to 2 years this option disappeared from the rules.

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Friend of mine got off Sea Princess in Fremantle about 2 weeks ago - he said then that they had been told that she was "going to Singapore for repairs" - and implied that it was to be almost immediately.

 

I have an interest in this as we are going on her to NZ on 27 Oct. Frankly - have been to NZ on a cruise 3 times already - so as long as they don't run out of cold beer or hot pies onboard, I don't really care what happens - would like to see Akaroa and Napier though!! :)

 

Barry

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This used to be the case but I think - it needs checking - that when they changed the life of the letters to 2 years this option disappeared from the rules.

 

no that option is still there as we had to cancel out on an upcoming cruise one week before final payment was due and got our FCC back to use on another cruise

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I noticed yesterday that the fares for our Oct 27 cruise are dropping - and there seems to be plenty of availability. Maybe we might get a visit from the upgrade Fairy ?? :) -- if these low fares attract virgins who don't know about the "problems"

 

Barry

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no that option is still there as we had to cancel out on an upcoming cruise one week before final payment was due and got our FCC back to use on another cruise

 

That is good news I was under the other misapprehension:D

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This is very disappointing....have they offered any compensation to passengers?

 

This ship has been plagued with problems since its last dry dock....maybe this time, they will rectify them.

 

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Perhaps these problems should be posted on the Princess message board site, make others aware of the problems confronting Princess cruisers in Australia. :(

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The question Windsor needs to ask is "Is this cruise substantially the cruise I booked" or "Has this cruise substantially changed". If the answer is the latter, which seems to be the case from Windsor's comment, then he/she ("they") needs to send an email letter to Princess stating the cruise they had bought is significantly different to the one now offered and what does Princess propose to offer as compensation. If they are prepared to accept a refund, then they should suggest that to Princess. They should also put a time limit on Princess for a response.

 

If they don't get an amicable response or any response, then they need to go to the Office of Fair Trading as it would seem that this cruise is no longer the cruise they bargained on.

 

Cheers

Di

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if people use an FCC and find out before final payment is due they can cancel out for any reason

The problem is that the itinerary changes have been made after final payment date.:mad:

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The problem is that the itinerary changes have been made after final payment date.:mad:

 

Final payment is irrelevant to my above comment - which I think was posted momentarily before yours.

 

Cheers

Di

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The question Windsor needs to ask is "Is this cruise substantially the cruise I booked" or "Has this cruise substantially changed". If the answer is the latter, which seems to be the case from Windsor's comment, then he/she ("they") needs to send an email letter to Princess stating the cruise they had bought is significantly different to the one now offered and what does Princess propose to offer as compensation. If they are prepared to accept a refund, then they should suggest that to Princess. They should also put a time limit on Princess for a response.

 

If they don't get an amicable response or any response, then they need to go to the Office of Fair Trading as it would seem that this cruise is no longer the cruise they bargained on.

 

Cheers

Di

 

Of course before I threaded this I e-mailed Princess direct and asked for their input but as yet have not had an acknowledgement nor a reply. I have also put this non the main Princess site

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All passengers on affected itineraries are receiving obc as compensation. Problem is, after making several calls to them on behalf of unhappy clients, they are pulling out the T&Cs and stating that they reserve the right to change the itineraries at any time. Plus they haven't been particularly forthcoming with the email notifications regarding the changes. Really, they should cancel a cruise, put her in dry dock and get it fixed ASAP. She's meant to be doing the World Cruise next year. They need to get it sorted properly!

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Three (3) days in Singapore could well be to do some meaningful repairs to the mechanical problem .

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All passengers on affected itineraries are receiving obc as compensation. Problem is, after making several calls to them on behalf of unhappy clients, they are pulling out the T&Cs and stating that they reserve the right to change the itineraries at any time. Plus they haven't been particularly forthcoming with the email notifications regarding the changes. Really, they should cancel a cruise, put her in dry dock and get it fixed ASAP. She's meant to be doing the World Cruise next year. They need to get it sorted properly!

 

Yes they can change a cruise itinerary within reason but it seems in this case they may well have gone "beyond" reasonable.

 

Cheers

Di

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Three (3) days in Singapore could well be to do some meaningful repairs to the mechanical problem .

Let's hope that is what happens.:rolleyes:

Edited by By The Bay

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All passengers on affected itineraries are receiving obc as compensation. Problem is, after making several calls to them on behalf of unhappy clients, they are pulling out the T&Cs and stating that they reserve the right to change the itineraries at any time. Plus they haven't been particularly forthcoming with the email notifications regarding the changes. Really, they should cancel a cruise, put her in dry dock and get it fixed ASAP. She's meant to be doing the World Cruise next year. They need to get it sorted properly!

 

I'm glad you confirmed that. As posted earlier, I expected there to be that.

 

However, given the breadth of the reported changes, it would still be reasonable to allow people to cancel without penalty. Unfortunately it is true what they have in the terms and conditions so they have the law on their side, which means Fair trading can't do much except if Princess volunteer for "goodwill"... doesn't make it right though.

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I'm glad you confirmed that. As posted earlier, I expected there to be that.

 

 

 

However, given the breadth of the reported changes, it would still be reasonable to allow people to cancel without penalty. Unfortunately it is true what they have in the terms and conditions so they have the law on their side, which means Fair trading can't do much except if Princess volunteer for "goodwill"... doesn't make it right though.

I completely agree with you. If I'd chosen an itinerary due to a particular port, I'd be so angry about it too.

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Of course before I threaded this I e-mailed Princess direct and asked for their input but as yet have not had an acknowledgement nor a reply. I have also put this non the main Princess site

 

You might like to phone Office of Fair Trading for advice.

 

Their advice to me was to put my complaint to the company in writing, by registered mail. As a result I got an immediate phone call, with a satisfactory result, after months of non negotiation.

 

As Dizziedi said, the test is "reasonableness". No ordinary person would consider this new changed itinerary reasonable. It is not what you bought!

 

I agree being after final payment is irrelevant, in this case.

 

Might also help to get some bad publicity for Princess's actions and lack of customer service in the Press.

 

Good Luck.

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You might like to phone Office of Fair Trading for advice.

 

Their advice to me was to put my complaint to the company in writing, by registered mail. As a result I got an immediate phone call, with a satisfactory result, after months of non negotiation.

 

As Dizziedi said, the test is "reasonableness". No ordinary person would consider this new changed itinerary reasonable. It is not what you bought!

 

I agree being after final payment is irrelevant, in this case.

 

Might also help to get some bad publicity for Princess's actions and lack of customer service in the Press.

 

Good Luck.

Seems like the coarse of action is to put up with the changes and the obc they offered or to cancel via the method used by MMDown Under and suggested by Dizzdi. personally, I would try the later as the cruise that you booked has been changed significantly. I wish you good luck Wondsor26.:D

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I am absolutely horrified by Princess's actions over all of this. The cheek of taking on passengers and holding them in Singapore for 3 days while the ship is in the "garage" for repairs?

 

OUTRAGEOUS.

 

If passengers wanted 3 days in Singapore they would have booked a cruise and added on a pre/post cruise stay.

 

With such a change to the itinerary, anyone who wants to cancel, as they are not getting what was offered at booking , should be refunded in full. Also any non refundable deposit held by the agents should be refunded in full and if need be the agents can chase Princess for it.

 

 

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Agreed, it really is shocking behaviour. It may be in the Terms and Conditions but that doesn't make it right.:(

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I am glad MMdownunder goy the result required

I will still go on the cruise as it was booked in order that DH would not have to cook and shop etc as I will be incapacitated from hand surgery for 6 weeks.

I am cross that I picked this cruise when at the time I could have had a choice of others now it is really too late

Apart from using Singapore as a garaqe and sticking us in one of the most expensive ports for 3 days they are also hoping that in the 6t sea days we will spend the money given.

I hope the DC will have a good programme of extra daytime FREE entertainment there are only so many jewellery and fine art seminars and etc you would want to attend

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I am glad MMdownunder goy the result required

I will still go on the cruise as it was booked in order that DH would not have to cook and shop etc as I will be incapacitated from hand surgery for 6 weeks.

I am cross that I picked this cruise when at the time I could have had a choice of others now it is really too late

Apart from using Singapore as a garaqe and sticking us in one of the most expensive ports for 3 days they are also hoping that in the 6t sea days we will spend the money given.

I hope the DC will have a good programme of extra daytime FREE entertainment there are only so many jewellery and fine art seminars and etc you would want to attend

 

i have a 2013-14 princess book and on page 63 under ship & itinerary changes it states

 

we will notifiy you of any changes as soon as we can. where we cancel a cruise or make a significant change to your ports in your itinerary prior to your departure you will have the choice of

 

1. the new itinerary

2. an alternative cruise of a comparable standard if available or

3. cancelling the cruise for a full refund

 

it goes on to say also if the cruise has commenced and they change the itinerary for any reason they dont have to give compensation

 

i would think that your option would be number 2

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It's also clause 28 of the Booking & Passage Conditions online.

 

It qualifies "significant change" with

 

"For the purposes of this clause, 'significant change' means a change to the city of departure or disembarkation, or to the majority (by number) of the other ports in your itinerary."

 

So they might have wiggle room there, unfortunately. :(

 

Makes you wonder about the other ships in that class too. Are they likely to develop similar problems? We're booked on Sun Princess for Christmas.

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It's also clause 28 of the Booking & Passage Conditions online.

 

It qualifies "significant change" with

 

"For the purposes of this clause, 'significant change' means a change to the city of departure or disembarkation, or to the majority (by number) of the other ports in your itinerary."......it still says the other ports getting changed

 

So they might have wiggle room there, unfortunately. :(

 

Makes you wonder about the other ships in that class too. Are they likely to develop similar problems? We're booked on Sun Princess for Christmas.

 

still be worth a phone call to Fair Trading and see what they say

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Makes you wonder about the other ships in that class too. Are they likely to develop similar problems? We're booked on Sun Princess for Christmas.

 

Any ship can break down. Aurora embarked a full ship load of passengers and supplies for a World Cruise from Southampton one year and only got as far as the Isle of Wight. Passengers stayed on board for 3 days and then the entire cruise was cancelled and they were all sent home....(very well compensated).... and the supplies off loaded , and sent to local charities.The ship then went to Germany for a complete engine replacement. A few years later she broke down again, this time on her World Cruise and spent 6 days in Auckland while spares were sent out and repairs carried out.

 

 

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