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Has anyone used this company? We are looking at doing a private tour with them,any help would be geatly appreciated. Thank in advance,Brian

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Has anyone used this company? We are looking at doing a private tour with them,any help would be geatly appreciated. Thank in advance,Brian

 

We have used them several times.

 

Read the thread "hiring a driver for a day" for further reviews and recommendations.

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My Mom, Sister, BFF, and I recently used Tours Plaza. We hired a private driver for the 5 hours. Gerry was our driver and he is fabulous! His english was perfect and he was so helpful with my Mom who uses a walker. The price was reasonable. If i'm in Cozumel again, I will use Tours Plaza again and hopefully Gerry will drive us!

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We used Tours Plaza and enjoyed it very much.Leo was very nice and informative.Would definitly use them again!

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My Mom, Sister, BFF, and I recently used Tours Plaza. We hired a private driver for the 5 hours. Gerry was our driver and he is fabulous! His english was perfect and he was so helpful with my Mom who uses a walker. The price was reasonable. If i'm in Cozumel again, I will use Tours Plaza again and hopefully Gerry will drive us!

 

We have used Gerry several times.

 

He is a jewel!

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I booked today for a cruise in 3 weeks. Had my driver's name in a couple of hours. Google'd my driver's name and he comes a lot and not one negative review at all.

 

Really looking forward to seeing Cozumel like this.

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Booked Tours Plaza for a day trip while sailing on the Carnival Triumph this December. Our driver Miguel was very courteous and wanted to know of any special stops we wanted to take. We told him to just give us a tour of the island of any sites of interest. We toured through the local town (off the main tourist venues) and stopped at a local chocolate factory for a taste of some really good Mexican chocolate. Then off to the remote parts of the island with the beautiful sandy beaches and the lush jungle area. Final stop was at a local cafe for some lunch a couple of blocks off the main avenue. Our guide spoke excellent English and was very courteous throughout the trip. I would recommend Tours Plaza for those people who do not want to be in a large group for site seeing. The cost was very reasonable for a 3 hour tour.

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I really wanted to pack a lot into our one day at Cozumel but didn't want the stress of renting a car (the traffic can be really crazy i.e. sometimes there's things like a whole family all riding on one moped, so there's a real danger of hitting someone if you're not really on your game). Also I don't speak Spanish and the idea of having to haggle with taxi drivers over and over again was daunting (travel rule #12 - never get into a cab without first bargaining the price). There were three of us and the Holland America shore excursion to see the island would have run more than $200 for just 5 hours. Instead, for $150, we got a private six hour tour that included everything we wanted and more.

About 48 hours before our cruise took off, I emailed (in English) Eduardo who runs Tours Plaza. I asked for a tour of Cozumel that included sightseeing in the city, a trip out to San Gervasio to see the Mayan ruins, a tour of the coastal eco park area on the far side of the island with a stop at Coconuts, and a chocolate factory tour. Eduardo got back to me within an hour. I sent him a Paypal deposit of $65 which I was initially a little nervous about until I remembered that Paypal makes these kind of transactions really safe because they have great anti-fraud policies. Right before the cruise took off, I received a very clear set of email instructions on how to find our driver after we docked at Cozumel. Landing at Cozumel is intense. From the moment you get off the boat there are people in your face hawking tours, trying to sell you things, taxi drivers waving you over... it was a little overwhelming (especially with an elder and daughter in tow). I felt so much more secure knowing that there was someone waiting for us. I found our driver Victor easily. He was fantastic! He was born and raised on the island so he knew it really well. He immediately made a few suggestions to the order of our itinerary so it flowed better and we piled into his 8 passenger van (lots of room to spread out and carry shopping bags too) and were off. I had some ideas of what I wanted to see but when I asked him what he thought, I really appreciated that Victor had even better ideas. He gave us a really thorough tour of the city's landmarks, stopping anywhere we wanted to take pictures and then took us to Kaokao Chocolate factory. When we arrived, it didn't look like any tours were happening, but Victor jumped out, had a quick conversation with the owner Josué and arranged a private tour just for us (at the price of a regular tour). Josué is wonderful BTW - he is so knowledgeable about all things chocolate and the factory was super clean and tidy. His love for his work so obvious (and tasty), it was hard not to bring home a suitcase of chocolate! Victor was so concerned that our precious chocolate would melt over the course of the day that he pulled over and bought ice for the cooler so it would stay in perfect condition! What US taxi driver would ever do that? After the San Gervasio tour, a similar thing happened with lunch. I had selected Coconuts because everyone said it was a great view. Victor was happy to stop but suggested that a place just up the road might be less crowded and have better food. I took him up on his suggestion and also invited him to have lunch with us. I was really glad I did - not only because he is so knowledgeable about the island, but also I needed serious help with deciphering the menu (note to self: get Rosetta Stone Spanish already!). The food was outstanding. Easily the best lunch we had on the entire cruise. Last stop was a local market for souvenir shopping which we never would have found and where we saved about half what we would have paid at the mall near the dock. In all, I can't recommend the experience highly enough. I feel like we didn't just hire a driver, but instead got a customized and personalized guided tour with a guide who really cared about us having a wonderful and safe experience in Cozumel. I was so pleased with the five star service that I ended up tipping something like $50 and still feel like we got a bargain overall.

 

PS - I trusted Victor's opinions so much that we fearlessly ate salad and drank water at the restaurant... and were totally fine.

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Highly recommend the private tour, personal, no crowds, brings you to where you want to go, and then some! Gerry spoke english very well, entertaining, with some great tunes in the van. So much better than touring with a big bus group. Nice to go on your own, safely. Van was clean, comfortable and air conditioned. Next visit take the personal driver for the day, you won't regret it! Call Gerry or Eduardo at 987-103-5504. So much fun!:D

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We've been to Cozumel several times so this time I wanted to go birding. Tours Plaza was recommended not because they are a nature tour company but because they had taken other birders to some good sites. Leo was waiting for us when we got off the boat. He pointed out a few birds on our way to Cozumel Country Club. The golf course is an Audubon Sanctuary. He negotiated for us to rent a gold cart to go around the course looking at birds. Then we went to the undeveloped side of the island. Amazing views! The price was set in advance and was very reasonable for a good driver, clean, safe car, and security. While Cozumel is relatively safe, it was nice to know I could leave my cameras and other stuff in the car while we went for drinks. Leo was a great driver and we would definitely use Plaza Tours again.

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My wife, daughter and I booked our driver and a 4 hour tour of Cozumel on January 20, 2015 with Eduardo of Plaza Tours several weeks before our cruise.

 

Unfortunately, due to issues with the cruise ships, we had to tender off shore, rather than docking, so it was hectic for passengers getting off the ships for their excursions.

 

Once we made it to shore, we followed the directions given to us to meet our driver, and there was Victor, our driver, holding a sign with our name on it just as promised. He was a very welcomed sight to see amongst all the craziness in Cozumel.

 

Victor told us to now relax and let him take it from here. He went to get his air conditioned van for us and in a few minutes we were loaded and off to enjoy the island. Let me tell you, it is crazy in Cozumel with all the small streets, cars, cabs and scooters. You would be nuts to rent a car and try to drive in Cozumel, let someone else do the driving.

 

Victor already knew the things we wanted to do so he took us through a tour of San Miguel, the Kaokao chocolate factory, a catholic church and other places a tourist would have no idea how to get to.

 

He also gave us a lot of history and other cultural information about Cozumel. We also wanted to see the "other side" of the island and we stopped at Playa Bonita for lunch and many stops along the way including, El Mirador where he took pictures of us and we even got in the water.

 

Our tour ended with Victor dropping us off at Paradise Beach for the rest of the afternoon and we took a cab back to the port. We were so happy to let Tours Plaza do the driving. They are professional, prompt, timely, friendly and informative. If you want to tour Cozumel, please do yourself a favor and book with this group!

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We used Tours Plaza last week while in Cozumel. Victor was our guide and took us to exactly where we wanted to go. He was friendly, knowledgeable and a pleasure to spend the day with. We had an air conditioned van for just my husband and me. So we were very comfortable with the size and temperature of the van.

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I would highly recommend Tours Plaza.

 

I made the reservation for a Sunday, but wasn't aware that Sundays are traditionally 'off-days' for the island given the heavy traffic from cruise ships Mon-Sat. This meant many stops we had planned (National Park, Chocolate factory, etc) were not a possibility. However, Gerry, our driver, made the day worth it anyway. He arranged a tour (at no cost to us) at the San Gervasio ruins, showed us where to get the *best* fish tacos & enchiladas, and more importantly, turn around what could have been a bad day into a very memorable vacation.

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I ditto all of the responses. We also had Victor when we were there in Feb. 2015. Cannot say enough about him! He was extraordinarily friendly, kind, helpful. My sister was in a wheelchair and he graciously took the wheelchair in and out of the car and helped her to get out and see some of the sights that we stopped at. He took us to a wonderful local restaurant on the beach where we had the BEST lunch ever! Also gigantic pina coladas!

I highly recommend using Tours Plaza to book your private tours of Cozumel. :)

Edited by shainagirl
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I ditto all of the responses. We also had Victor when we were there in Feb. 2015. Cannot say enough about him! He was extraordinarily friendly, kind, helpful. My sister was in a wheelchair and he graciously took the wheelchair in and out of the car and helped her to get out and see some of the sights that we stopped at. He took us to a wonderful local restaurant on the beach where we had the BEST lunch ever! Also gigantic pina coladas!

I highly recommend using Tours Plaza to book your private tours of Cozumel. :)

Edited by shainagirl

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I have to agree with what others have said- Tours Plaza is great!

 

We hired Gerry for a group of six a couple weeks ago and were so pleased. We felt like he got to know us and tailored our day perfectly. We felt really safe the whole time and had such a fun day.

 

All in all a great value!

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So what do the drivers do while you are off being a tourist?

 

The kids want to swim with the dolphins in Chankanaab but we also would like to tour around the island with Tours Plaza - see the ruins that are there, the choc factory etc. Is this doable?

 

If you decide to shop for an hour or so, what do the drivers do, wait somewhere?

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So what do the drivers do while you are off being a tourist?

 

The kids want to swim with the dolphins in Chankanaab but we also would like to tour around the island with Tours Plaza - see the ruins that are there, the choc factory etc. Is this doable?

 

If you decide to shop for an hour or so, what do the drivers do, wait somewhere?

 

I haven't been to Chankanaab but I have toured several times with ToursPlaza. They will do whatever you want to do and will park and wait while you do whatever activity you are interested in. You pay by the hour with a minimum of three hours. You will find their website if you Google ToursPlaza or Facebook.

 

However I have to say your itinerary seems a little ambitious! I don't know how long you are in port but I would email Edouardo and ask his opinion regarding timing. He is usually very efficient and prompt at replying.

 

Bear in mind the dolphin swims are at set hours as far as I know so you would need to work around that. You also have included in that fee the entrance fee to Chankanaab which, from what I have heard, can in fact be a day's destination in itself. Unless you are just going to go in and do the swim I am not sure that you will fit in all you other activities. There is a second dolphin swim in Cozumel at Dolphinaris which is on the edge of town. I don't know if that would fit in any better with your plans.

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We found Tours Plaza based on Trip Advisor's reviews. We booked online a few weeks before visiting Cozumel. Leo, our driver was waiting for us and picked us up at the port. Before we started our tour, Leo asked us about our interests and made sure we would see everything on our list and even suggested more to see. Leo was very friendly, helpful, respectful, knowledgeable and spoke English well. We went to a local store, visited the San Gervasio Ruins, stopped at the Coconut Bar and had lunch at Playa Bonita. While touring the island, Leo gave us a lot of cultural and historical information of the island and took us to see the amazing views of the ocean. We felt like we were visiting Cozumel with a friend.

We would highly recommend Tours Plaza. Optimal service !

 

Thank you Leo for the unforgettable day we had in Cozumel.

See you on our next visit :)

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We booked with Tours Plaza based on reviews and everything went smoothly. the driver who met us was different from the one in the email but he knew what I had requested so it was a great start. We spent half a day with Gerry and found him friendly and very easy to talk to as he showed us the island. We followed his suggestion for a snack/lunch at Playa Bonita and had great nachos, guacamole, pico de gallo, and beer. I will use them again when in Cozumel.

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Hi all. Does anyone know if you can book with Tours Plaza when you get off the ship? Or do you have to book early in order to get a driver?? Thanks for any info.:)

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Hi all. Does anyone know if you can book with Tours Plaza when you get off the ship? Or do you have to book early in order to get a driver?? Thanks for any info.:)

 

You have to book in advance because they have to get a permit from the taxi union.

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DH & I were in Cozumel on the Celebrity Equinox earlier this month and booked a private tour with Tours Plaza. I totally concur with everything that has been said on this thread. Gerry was our driver and took excellent care of us. He took us on a tour of San Miguel, including a stop at a local library that was located in the fuselage of a colorful Boeing 727 plane so this former children's librarian could take pictures. Our stop at the chocolate factory was great fun and we will plan for a longer stay next time. As others have mentioned, the drivers are always with the vehicle, so you can leave your belongings and know they will be safe.

 

At San Gervasio, Gerry engaged a local guide who gave us a tour of the ruins that was much better than anything we could have gotten through the ship and the cost was very modest.

 

Driving down the "wild side" was absolutely beautiful and we enjoyed our stops at El Mirador and El Cedral.

 

We had a five hour tour and plan to hire Tours Plaza when we return to Cozumel next year as there is still so much to see.

Edited by MarKay525

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We are using them in cozumel

I hear they are real good

 

They are excellent. We have used them any times!

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I am picky, and I would use them again with no hesitation. Miguel was awesome. He was very nice, informative and made some great choices for us.

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We were on Carnival Dream recently and used Tours Plaza. This was our second time using Gerry and he was again awesome.

 

I don't have a negative thing to say, they are just that good. What I like best though is the way Gerry takes care of us. You tell him what you want to do and he makes it happen. But best of all, he allows you to see the best of Cozumel, not just the tourist traps.

 

On our recent trip after stopping at a local market for beer (which we put in his ice chest) we went on an amazing Tequila Factory tour and then off to the wild east side for lunch and scenery!!!

 

If you are going to Cozumel, book Tours Plaza!!!

 

Thanks again Eduardo and Gerry!!!

Bill

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I am picky, and I would use them again with no hesitation. Miguel was awesome. He was very nice, informative and made some great choices for us.[/quote

 

We just had Miguel as our guide on December 11th and we agree with the above assessment. Would gladly go again on another tour with them.:)

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I've worked with this group before; and each time I'm more pleased than the last. I haven't enjoyed the tour experience with every driver; but I'm confident that I would be happy with any driver in the group! The drivers we've worked with are very attentive, caring, and truly love people.

 

Eduardo makes the purchase process and finding the driver at the port VERY SIMPLE, which puts my mind at ease. He also follows up before and after to make sure everything is as it should be.

 

This time we had a glitch and Leo came through like a star! My mom's ability to walk any distance is diminishing. We soon discovered that she wouldn't be able to make it to the taxi stand. With time ticking to our meeting time, I went ahead to alert Leo. He quickly gave me instructions on how to get the Pedi-cab to her. His advice worked flawlessly and we were on our way. Upon our return, he took it upon himself to arrange it. We got out of the van and within a minute, the Pedi-cab was there to take my parents to the ship - even in the pouring rain! Go Leo...and go Cozumel!!

 

Our tour was based on what we wanted to see and do. Leo is very good company and does everything he can during the tour to teach about the island and answer questions. He even took us to the open market and bought us native fruit to try at lunch! He is very intuitive to the needs of the group - young or more mature. For example, if my mom appears to be tired, he will stay in the air-conditioned van with her while we explore a location. If I raise my camera to take a picture while in the van, he will work to pull over and allow me to get out to get a better shot! When my dad needed bathroom breaks, he would make sure that dad found his way there and back - which we normally do ourselves! He is such a great host!

 

By the time the tour is done, we always feel like we have made a friend!

 

Thank you for a great visit!

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Thanks to Benito we had a very good 4 hour tour on 12/8. We visited San Gervasio and the east coast of the island. My husband is an avid photographer and the scenery he took us to was magnificent! Benito was very friendly and knowledgeable about his island. Would definitely book with them again .

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While the group is having lunch, did everyone also pay for the driver to have lunch as well? Just want to know what is expected and don't do anything wrong.

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Our driver, Pino, was patiently waiting when we arrived at the designated meeting place (we were a little late arriving due to confusion over ship time vs local time -- which I believe was ultimately due to Cozumel ending their observance of daylight savings time in 2015. This caused no issues but you may just want to double check the time and be aware). After a quick rundown of all the places we wanted to visit we were on our way. Pino pointed out local landmarks as he drove, answered our questions about what we were seeing along the route and let us know about other available destinations and tours that we passed should we want to stop. He again waited patiently at each stop allowing us to take our time. Pino was very gracious, sociable and a great driver. At the end or our day we settled up and all additional costs were exactly as advertised. I highly recommend Tours Plaza and Pino, and would not hesitate to book with them again. This is an excellent option for those who choose not to spend the day at one of the resorts and want to see different areas of the island at their own pace.

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While the group is having lunch, did everyone also pay for the driver to have lunch as well? Just want to know what is expected and don't do anything wrong.

 

I'm not sure what the protocol is for Cozumel, but when we had a private tour in Jamaica we bought our guide lunch. We spent a long time talking to him and his cousin (who owned the company) and it only enhanced our experience.

 

When we were in St. Maarten, our guide did not eat with us, even though we offered (we were a larger group that time).

 

I would offer -- it was a great way to learn more about the place you are visiting!

Edited by brookie848

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