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1st time in a suite


JUSRN
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the pre concierge will take care of any needs you want before the cruise and the onboard one will take care once your on board you will meet your butler once your checked in and on the boat he will help with anything you want in your room

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Concierge will handle stateroom arrangements:

Pillow requests, liquor requests. Shore excursion requests, specialty dining requests, show reservation requests, etc.

 

Butler will help you throw a party (if you wish), deliver you in-suite dining, deliver daily treats to you, save seats at shows, etc.

 

 

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It is the concierge who will take you to special seats for the suite guests, not your butler. The concierge actually came to one of the specialty restaurants where we were dining to let us know he would take us in to see Blue Man Group and where to meet him, but as it turned out, we just walked into the show on our own and had no problem finding seats. The butler does room service and daily treats. Yes, the butler will arrange for a party in your suite if you ask him to. I always tell the butler to get whatever he knows is good and then let the butler surprise me with whatever party food he brings. If you order a specialty bath, (which costs around $100) the butler will bring the products and draw it for you.

 

At the end of your cruise, the concierge will escort you off of the ship so that you don't have to wait in line.

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the pre concierge will take care of any needs you want before the cruise and the onboard one will take care once your on board you will meet your butler once your checked in and on the boat he will help with anything you want in your room

 

I'm gonna be in a suite for the first time ever as well. How do I get a hold of the pre concierge?

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I'm gonna be in a suite for the first time ever as well. How do I get a hold of the pre concierge?

 

You will receive a letter from NCL 30-60 days before your departure. Your priority luggage tags will be in the letter along with contact information to the pre-cruise concierge desk. Just received one of my letters recently.

 

By phone: Concierge Desk 1-855-625-4283 Monday-Friday 9am-9pm est

 

E-mail: NorwegianConciergeDesk@ncl.com

Edited by Love my butler
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I'm gonna be in a suite for the first time ever as well. How do I get a hold of the pre concierge?

 

As stated, just email them at the above address. We have always had very prompt replies (within a few hours Mon-Fri). There are several threads on the board of things to ask for in advance. Do a search and you will learn so many cool things regarding suites.

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The concierge will help you get past amy line. .. Just this last week, We walked past about 100 people to get off the ship in port! Also she arranged for a priority immigration check for suite passengers(on the Dawn) when we had to do it before getting off in Bar Harbor.

 

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You will receive a letter from NCL 30-60 days before your departure. Your priority luggage tags will be in the letter along with contact information to the pre-cruise concierge desk. Just received one of my letters recently.

 

By phone: Concierge Desk 1-855-625-4283 Monday-Friday 9am-9pm est

 

E-mail: NorwegianConciergeDesk@ncl.com

 

Thank you I'm very excited

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I totally disagree, the only problem is they make you leave after the cruise is over

 

Agreed! Quick question....I know you can get french press coffee in the Haven/Cagney's (breakfast) restaurants and specialty restaurants with dessert. What about room service (suite) breakfast? Could we request it with that? Don't want it every morning, maybe just one or two.

 

Also, we have done the suggestion of breakfast delivery without having to get up. Butler came in very quietly and left everything. Was quite nice waking up to a full breakfast already delivered.

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Agreed! Quick question....I know you can get french press coffee in the Haven/Cagney's (breakfast) restaurants and specialty restaurants with dessert. What about room service (suite) breakfast? Could we request it with that? Don't want it every morning, maybe just one or two.

 

Also, we have done the suggestion of breakfast delivery without having to get up. Butler came in very quietly and left everything. Was quite nice waking up to a full breakfast already delivered.

 

We didn't order breakfast that much into the room, but the times we did order stuff from the Cagney's menu, they brought the press coffee thing just like you would get at Cagneys.

Edited by dexddd
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We are platinum on NCL but this is our first time in a suite.

We don't know what to expect of a butler and concierge!

What do we ask of them?

Do we contact them before the cruise?

 

Don't expect much more than some snacks delivered to the room in the afternoon.

 

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We had a suite for two weeks on the Jade in August and it was fantastic.

 

The concierge met us at check in and we were fast tracked onboard. He would come to us most days to ask if we wanted anything, needed anything booking etc? One of our suitcase handles broke and he got the ships carpenter to repair it (no charge). We met him in the suite lounge for priority disembarkation at the ports and went down in the private lift - extremely handy when it's tendering like at Santorini where it took some nearly two hours to get ashore. Overall very helpful.

 

The butler would bring us some snacks every afternoon. He also brought us gummy bears and m & m's for our two boys when I asked for them. We had a couple of small parties in the cabin (around 15 people) and he brought loads of snacks and sandwiches and soft drinks for the children. He did little things like bringing me a jug of iced water every afternoon. Again very helpful.

 

Both the butler and concierge work on tips so I guess you'd expect a good level of service - and that's what they delivered. They were both excellent.

 

The coffee machine in the suite was amazing. Really lovely coffee and was a great extra perk.

 

For all of us the icing on the cake was Cagneys - having breakfast and lunch there every day was brilliant. Lovely food, so relaxed and such a great way to dine on holiday. Nothing against the buffet, but there really is no comparison.

 

I'd feel very jealous not having a suite in the future :p

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You will receive a letter from NCL 30-60 days before your departure. Your priority luggage tags will be in the letter along with contact information to the pre-cruise concierge desk. Just received one of my letters recently.

 

By phone: Concierge Desk 1-855-625-4283 Monday-Friday 9am-9pm est

 

E-mail: NorwegianConciergeDesk@ncl.com

 

We never received luggage tags or a letter. I ended up e-mailing and then had my TA talk with them.

 

Had my requests honored (after talking with them on the ship) - they did honor (at no additional cost) a change in alcohol

 

We were on the Dawn in DOS 12000 - the beginning of September - If anyone has any questions.

 

It was our first suite --- and everything was amazing - NCL does it right!

Edited by Jan_In_Maine
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Agreed! Quick question....I know you can get french press coffee in the Haven/Cagney's (breakfast) restaurants and specialty restaurants with dessert. What about room service (suite) breakfast? Could we request it with that? Don't want it every morning, maybe just one or two.

 

Also, we have done the suggestion of breakfast delivery without having to get up. Butler came in very quietly and left everything. Was quite nice waking up to a full breakfast already delivered.

 

Confused by your question. You had a butler so you should know that ANYTHING available on the ship your butler will bring you. So yes, your butler will happily bring you french press coffee.

Edited by Love my butler
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The butler will get you anything you want for the cabin. I had one that got me ice packs and a heating pad when I sailed with a broken arm. He got memory foam pillows and a mattress topper for me too. A good butler will notice things you like and take care of it in advance, for instance on the POA owners suite I dumped the whole jar of bath salts into the Jacuzzi on the deck the first night and the next night he had two big bags of it waiting for me. They will notice which fruit you eat and replace that. You can use the handy phone to call him or her to have snacks waiting in the cabin when you are heading back on the ship. The butler basically takes care of anything inside the cabin. The concierge takes care of everything outside the cabin, spa appointments, dinner ressies etc. Sold out availability on shore excursions will magically appear for you. Just remember that you need to tip both the butler and concierge and it should be based on how much you have them do.

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We had a suite for two weeks on the Jade in August and it was fantastic.

 

The concierge met us at check in and we were fast tracked onboard. He would come to us most days to ask if we wanted anything, needed anything booking etc? One of our suitcase handles broke and he got the ships carpenter to repair it (no charge). We met him in the suite lounge for priority disembarkation at the ports and went down in the private lift - extremely handy when it's tendering like at Santorini where it took some nearly two hours to get ashore. Overall very helpful.

 

The butler would bring us some snacks every afternoon. He also brought us gummy bears and m & m's for our two boys when I asked for them. We had a couple of small parties in the cabin (around 15 people) and he brought loads of snacks and sandwiches and soft drinks for the children. He did little things like bringing me a jug of iced water every afternoon. Again very helpful.

 

Both the butler and concierge work on tips so I guess you'd expect a good level of service - and that's what they delivered. They were both excellent.

 

The coffee machine in the suite was amazing. Really lovely coffee and was a great extra perk.

 

For all of us the icing on the cake was Cagneys - having breakfast and lunch there every day was brilliant. Lovely food, so relaxed and such a great way to dine on holiday. Nothing against the buffet, but there really is no comparison.

 

I'd feel very jealous not having a suite in the future :p

 

How do you find these lounges and lifts? Awesome story I'm getting even more excited.

 

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How do you find these lounges and lifts? Awesome story I'm getting even more excited.

 

When you make arrangements with the concierge for the priority tendering, they will tell you when and where to meet them.

Edited by Demonyte
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