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Wonderful customer service


mwlillie
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Today is the 4th day in a row I've called Carnival to pre-pay gratuities on the two cabins for our December cruise.

 

And today is the 4th time in a row I've spent over 30 minutes waiting for someone to pick up the freaking phone at Carnival after being placed on hold.

 

What is going on there? Is it a shortage of people, or maybe do they need to upgrade their voice response system.

Edited by mwlillie
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Just hung up again after waiting 52 minutes on hold.

 

This is the fifth time I've called 1.800.764.7419 and still haven't spoken to someone to pre-pay my gratuities.

 

I, after posting this. will be writing a very harsh letter to Carnival about their lackluster customer support.

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Just hung up again after waiting 52 minutes on hold.

 

This is the fifth time I've called 1.800.764.7419 and still haven't spoken to someone to pre-pay my gratuities.

 

I, after posting this. will be writing a very harsh letter to Carnival about their lackluster customer support.

 

That's not the number I have for Carnival. Try 1.800.819.3902

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Just hung up again after waiting 52 minutes on hold.

 

This is the fifth time I've called 1.800.764.7419 and still haven't spoken to someone to pre-pay my gratuities.

 

I, after posting this. will be writing a very harsh letter to Carnival about their lackluster customer support.

 

Are you hitting Prompt #4? I just called them about an hour ago and only waited a moment or two.

 

You can pay your gratuities on line also. 52 Minutes? I would have hung up after 5.

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Today is the 4th day in a row I've called Carnival to pre-pay gratuities on the two cabins for our December cruise.

 

And today is the 4th time in a row I've spent over 30 minutes waiting for someone to pick up the freaking phone at Carnival after being placed on hold.

 

What is going on there? Is it a shortage of people, or maybe do they need to upgrade their voice response system.

 

Assuming you added a credit card number to your account when you booked and/or completed online check-in, just let them charge your gratuities to your credit card at the conclusion of your cruise. Before you sail, pay that amount on your credit card. Bingo...pre-paid gratuities with no hold time!

Edited by Badfinger
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Today is the 4th day in a row I've called Carnival to pre-pay gratuities on the two cabins for our December cruise.

 

And today is the 4th time in a row I've spent over 30 minutes waiting for someone to pick up the freaking phone at Carnival after being placed on hold.

 

What is going on there? Is it a shortage of people, or maybe do they need to upgrade their voice response system.

 

Why waste your time? Just apply that amount to your credit card.

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