Jump to content
qualifiedcruiseologist

Bad reviews journey

Recommended Posts

I have been reading some very worrying recent reviews on the azamara journey. Eg toilets not working,sewerage flooding cabin,old and tired ship, poor food. Has anyone recently been on the journey,if so could you please shed some light onto what you think of the ship. Cheers

Share this post


Link to post
Share on other sites

We just returned from the full transit of the Panama Canal sailing from Costa Rica to Miami. We did experience some problems BUT we will sail Azamara again.

 

Yes, our toilets did have problems. There was a suction problem on some of the main lines and individual sections of the ship. The engineers were right on it and fixed them. A slight inconvenience for us....but it was fixed. The last day was a problem in that it seemed as if most of the ship was having problems. When you have 600+ people planning to get off the ship and wanting to use a bathroom....that's a problem. It's a shame that the incident was the last thing that people remember. The Journey was leaving the day we docked in Miami for an 18 day trip to Athens. It'll be interesting to hear whether the engineering problems were fixed during their brief stay in Miami. You certainly can't send out for a part when you're 10 days at sea!

 

And yes, the buffet did run out of some food. There was always something else available to eat. For example, I think everyone on the ship must have been drinking prune juice...because they ran out a few days before docking. It also took a little time to replenish some items on the buffet line during sea days breakfasts. It must be very difficult to provision a ship properly and guess what people will want.

 

The crew was very nice and helpful. Our housekeepers were there to make up our room even if we didn't leave until late morning. They must have come back after their shift. The crew always said hello and were there to try to help in the buffet. When it was a full house....it did take a little time to get something from them....but no problem. On sea days the "management" was at the buffet to help out.

 

The ship does need upgrading...but we found it comfortable and will sail again. There were plenty of places to sit and be happy. I understand that it is going in for refurbishing next winter.

Share this post


Link to post
Share on other sites

Hi I've just registered with Cruise Critic despite being an avid cruiser with Azamara as i've become increasingly concerned with the amount of bad reviews and experiences people are writing on here. We discovered Azamara shortly after its launch and have had 10 happy experiences around the world with both ships, so much so that in the next year we have another 5 booked. We have never experienced any of the issues raised by the recent posters, nor have we on any of the other lines we have cruised.

 

OK I'm not disputing some people have had some issues, I would just like to assure people that what has been described recently is NOT the norm for Azamara, the ships are lovely, the staff excellent and the service and food beyond par In my opinion.

 

Enough said!

Share this post


Link to post
Share on other sites
Hi I've just registered with Cruise Critic despite being an avid cruiser with Azamara as i've become increasingly concerned with the amount of bad reviews and experiences people are writing on here. We discovered Azamara shortly after its launch and have had 10 happy experiences around the world with both ships, so much so that in the next year we have another 5 booked. We have never experienced any of the issues raised by the recent posters, nor have we on any of the other lines we have cruised.

 

OK I'm not disputing some people have had some issues, I would just like to assure people that what has been described recently is NOT the norm for Azamara, the ships are lovely, the staff excellent and the service and food beyond par In my opinion.

 

Enough said!

 

 

And now the "rant" is continuing on another thread. :rolleyes:

I just read a thread about the Ruby Princess experiencing the same problems just recently. Ship happens.

Share this post


Link to post
Share on other sites
And now the "rant" is continuing on another thread. :rolleyes:

I just read a thread about the Ruby Princess experiencing the same problems just recently. Ship happens.

 

Hi Midwestchick,

 

As this topic is the same as the other Journey thread, I merged them. Hope this is helpful !

Share this post


Link to post
Share on other sites

We were on the Journey in February and, yes, we had a few minor problems, but they were immediately handled. The food was outstanding and the staff just wonderful. We already booked our next cruise with Azamara (our 5th) in July. When you see the number of Azamara "repeaters" you'll see that this line in very well thought of.

Share this post


Link to post
Share on other sites

I was also on the recent Journey trip from Costa Rica, through the Panama Canal, to Miami and did not experience any problems. We never had an issue with the plumbing or food. The only problem we had was the not happy surprise to find out that the pullout sofa we were expecting was not available. Apparently when they refurbished the suite, they did away with the pullout sofa. Since the pullout sofa was the reason we chose that suite, it was a big problem. It took a little time and some serious sticking to my guns, but the head housekeeper ultimately solved the problem beyond my expectations. From then on it was smooth sailing -- literally and figuratively. We thoroughly enjoyed the cruise and out time in Costa Rica prior to the cruise. The weather was perfect every day.

Share this post


Link to post
Share on other sites

Bet a new sofa showed up from another cabin. I had chairs switch out due to a stain or small tear.

 

Oh I am a huge repeat cruiser of this line. There are about 10 of us who have done over 20 cruises with this line only.

Share this post


Link to post
Share on other sites

Nope. They brought in a complete single bed which worked out perfectly. Better than a rollaway bed in my mind which was their original solution for my 88yo dad.

Share this post


Link to post
Share on other sites
Nope. They brought in a complete single bed which worked out perfectly. Better than a rollaway bed in my mind which was their original solution for my 88yo dad.

 

That is very cool. He needs a bed vs a sofa bed at any age over ten.

Share this post


Link to post
Share on other sites

All is just great on Journey. We are doing the Transatlantic at the moment and I think I can say it's the best non port intensive cruise I've done on Azamara. Food and service is excellent. 10/10.

 

Phil

Share this post


Link to post
Share on other sites

We are docked next to Journey in Barcelona today and I saw a friend I sailed with on the spring T/A on Quest last year...she said all is well for her and all her friends on board with plumbing...sounds like she and Phil agree!! :) LuAnn

Share this post


Link to post
Share on other sites
We are docked next to Journey in Barcelona today and I saw a friend I sailed with on the spring T/A on Quest last year...she said all is well for her and all her friends on board with plumbing...sounds like she and Phil agree!! :) LuAnn

In Barcelona???:eek: Journey left Gibraltar yesterday at 3 pm. Must have been another ship you saw. She is currently cruising towards Syracusa on Sicily.

Share this post


Link to post
Share on other sites
All is just great on Journey. We are doing the Transatlantic at the moment and I think I can say it's the best non port intensive cruise I've done on Azamara. Food and service is excellent. 10/10.

 

Phil

 

Delighted to hear how good it has been !

Share this post


Link to post
Share on other sites
In Barcelona???:eek: Journey left Gibraltar yesterday at 3 pm. Must have been another ship you saw. She is currently cruising towards Syracusa on Sicily.

 

 

You are so right!! We were in Gibraltar!!!...on our way to Barcelona!! Too many seas days I guess!! :) LuAnn

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Explore the Night. Sweepstakes - Enter now for a chance to win win a free cruise for two with Azamara Club Cruises!
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Community Contests
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×