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Last minute cancellation... does Travel Agent receive their commission?

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We had to cancel our TA the day before it left. Death in the family. Does our Travel Agent lose her commission? Anyone know?
Thanks

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[quote name='Lynnees']Yes she does.[/QUOTE]

If that is the case then it is time for a new agent.... I got charged a $100 cancellation fee. I would have zero problem with that if they had lost their commission, but they are making and extra 100 because we had a death in our family.... think I have booked well over 15 cruises with them as well as at least 6 other friends booking with them to go with us.

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[quote name='caymancouple']If that is the case then it is time for a new agent.... I got charged a $100 cancellation fee. I would have zero problem with that if they had lost their commission, but they are making and extra 100 because we had a death in our family.... think I have booked well over 15 cruises with them as well as at least 6 other friends booking with them to go with us.[/quote]

So sorry to hear of the death in the family.

Where are you from? The rules in different countries may be different.

If you live in the US, yes it's time for a new agent. You should not have to pay anything for booking/canceling the cruise, unless it's charged by the cruise line. Is it safe to assume you are under 100% penalty for the cruise? Do you have travel insurance?

My agent gives me perks for booking and doesn't charge me any fees. It pays to find a good one. Best of luck!

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[quote name='Lynnees']Yes she does.[/QUOTE]

[COLOR="Purple"][SIZE="4"][FONT="Comic Sans MS"]I believe that the answer you got is: YES, the TA [U][SIZE="4"]DOES LOSE[/SIZE][/U] her commission[/FONT][/SIZE][/COLOR].

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[quote name='caymancouple']If that is the case then it is time for a new agent.... I got charged a $100 cancellation fee. [B] I would have zero problem with that if they had lost their commission[/B], but they are making and extra 100 because we had a death in our family.... think I have booked well over 15 cruises with them as well as at least 6 other friends booking with them to go with us.[/QUOTE]

If Marilyn's answer is true for your particular TA, then I'm thinking maybe you misunderstood - she's saying the TA [I]DOES[/I] lose the commission in a situation like yours. Unless I misunderstand something?? :confused:

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[quote name='joepeka']If Marilyn's answer is true for your particular TA, then I'm thinking maybe you misunderstood - she's saying the TA [I]DOES[/I] lose the commission in a situation like yours. Unless I misunderstand something?? :confused:[/QUOTE]

ok... i am now confused... I thought she meant my agent DOES get her commission... if my agent lost money, then I am good with the cancel penalty... they did the work, they deserve the commission...

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Agent does not get commission if someone cancels even at the last minute, they dont get paid till after the cruise

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You asked:

[quote name='caymancouple']We had to cancel our TA the day before it left. Death in the family. Does our Travel Agent lose her commission? Anyone know?
Thanks[/QUOTE]

And Lynnes replied, "yes she does."

I think you misread her answer!

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That's pretty unfair if your paid in full and you lose all of your cruise money. At that point the the cruise line made their money as the passengers whom cancelled didn't get a dime back from the cruise cost. It's unfair to the TA.

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[quote name='caymancouple']If that is the case then it is time for a new agent.... I got charged a $100 cancellation fee. I would have zero problem with that if they had lost their commission, but they are making and extra 100 because we had a death in our family.... think I have booked well over 15 cruises with them as well as at least 6 other friends booking with them to go with us.[/QUOTE]

Did you misunderstand me - I said she does lose the commission. She makes nothing from the cruiseline.

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This is making me a bit nervous. My Indy cabin in September is an adjoining room. We liked the location and asked RCI if we could have the room despite it being an adjoining one and be assured they would not change it. They said they wouldn't. Is it possible they still can? Edited by pamrose228

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[quote name='cruisingagentone']Yes the agent does lose the commission unless you had insurance then the commission is paid back to the agent.[/QUOTE]

Wrong thread...nevermind





[quote name='pamrose228']This is making me a bit nervous. My Indy cabin in September is an adjoining room. We liked the location and asked RCI if we could have the room despite it being an adjoining one and be assured they would not change it. They said they wouldn't. Is it possible they still can?[/QUOTE]

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[quote name='Midwestgal']That's pretty unfair if your paid in full and you lose all of your cruise money. At that point the the cruise line made their money as the passengers whom cancelled didn't get a dime back from the cruise cost. It's unfair to the TA.[/QUOTE]

If the passengers purchased insurance and the cancellation was for a refundable reason, they will get reimbursed by the insurance. But I get your point and agree: the cruise line keeps all the original cruise fares paid, they can then turn around and likely sell the cabin to other passengers on short notice (double dipping) and the TA gets zilch. Not fair at all and it's probably why some TA's charge a cancellation fee.

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[quote name='Peeker28']Agent does not get paid until after the cruise[/QUOTE]

RCI pays the commission shortly after final payment unless it's a group booking. But they can (and will) recall that payment.

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We had to cancel our cruise for 4/4/15 because my husband got very sick. We did have insurance and are working through that right now. I certainly hope our TA gets her commission. She deserves it. After all, the cruiseline probably got double their money.

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[quote name='sugcarol']If cancellation is during full penalty periodthe TA commission is protected.[/quote]

It was. We only had 5 days to go before our cruise.

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It most definitely is NOT protected. They recall it If it's been paid. Sometimes insurance will protect it but there is paperwork to be completed first and it is not protected by private insurance.

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Spoke to my TA's wife whom I also believe is a cruise specialist TA.
She said there are many variables to it. Cruise line, reason for canceling , she said for the most part they do loose their commission but not always. When I speak with my guy I'll try and get more info, he was on the phone and since it wasn't anything important to do with my booking I left a message for a call back when he has some free time.

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There are many variables involved, however, for the most part if the client cancels the reservation (regardless of WHEN they cancel) than the TA DOES NOT get the commission. If the cruise line has already paid the commission, it will be recalled from future earnings.

I have NEVER been paid my commission from a client's travel insurance and had never even heard of the possibility. The OP is a nice person to want to make sure that her TA gets something for the work they put into the reservation as most clients are unconcerned, which is why some TA's charge a cancellation fee.

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Outrageous that cruiseline does not pay TA commission for last-minute canceled cruises... as noted above, they are getting full payment (whether from cruiser or insurance) and should compensate TA for the work they have done up till that last minute (indeed, their work is done at that point).

Surely the cruiseline can't say since they're out the non-cruiser's tips (which are for the staff, after all, not the cruiseline) or their potential voluntary purchases of photos, drinks, specialty dining, massages, etc., etc. that therefore the TA shouldn't be compensated for their work!

Just not fair imho.

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[quote name='EmpressofPurple']Outrageous that cruiseline does not pay TA commission for last-minute canceled cruises... as noted above, they are getting full payment (whether from cruiser or insurance) and should compensate TA for the work they have done up till that last minute (indeed, their work is done at that point).

Surely the cruiseline can't say since they're out the non-cruiser's tips (which are for the staff, after all, not the cruiseline) or their potential voluntary purchases of photos, drinks, specialty dining, massages, etc., etc. that therefore the TA shouldn't be compensated for their work!

Just not fair imho.[/quote]

I totally agree with you. After all, the cruiseline is probably getting paid double for the cabin since the person that cancelled has paid and then they get the additional money from the next person who gets the cabin. They certainly should pay the TA because they helped them get that money in the first place.

I feel really bad if my TA doesn't get paid. She is always there to help me with any issues I have and I have been with her many years.

I had just assumed that they would get their fair share of what they were owed. That is just not right.

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That was confusing.

The subject line asked "does the TA receive payment" but the body of the message asked "does the TA LOSE their payment". It was set up for confusion! :)

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In my experience commission is almost NEVER protected by the cruise lines in the event of cancellation. If a client cancels and we have been paid out our commission already then the cruise line recalls the commission. That is why many agencies charge cancel fees.

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Most cruise lines pay commission when a cancellation is under 100% penalty. Princess pays a partial commission and full if their insurance is purchased.

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[quote name='mollyeilis']That was confusing.

The subject line asked "does the TA receive payment" but the body of the message asked "does the TA LOSE their payment". It was set up for confusion! :)[/QUOTE]Yes, it was totally set up for confusion by asking two different questions.


Sent from my SM-T820 using Tapatalk

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I booked a cabin through a big company that also sells Car insurance and life insurance and so on. I had a refundable cabin and cancelled way before final and they charged me a $40 cancellation fee. Now I just call the cruise lines direct.

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[quote name='Ourusualbeach']Yet another 3 year old thread resurrected.[/quote]

In a lot of these cases, I'd really like to know why? It clearly makes sense to do so in some circumstances, although I would suggest they are few. I'm just wondering if there's some sort of glitch that displays these older threads and it's easy to miss the date.

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[quote name='Cigar King']In a lot of these cases, I'd really like to know why? It clearly makes sense to do so in some circumstances, although I would suggest they are few. I'm just wondering if there's some sort of glitch that displays these older threads and it's easy to miss the date.[/quote]

What happens is someone Googles for information. Probably in this case late cancellation or commission or something like that. Cruise Critic threads appear in search results. Then they open the link and don't bother checking the date.

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