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sneekpeek

DIAMOND EMERALD DECK

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We were booked on the emerald deck over the Princess Theatre on the Diamond last week. The first night around 8:30 we thought someone had a boom box in the room next door. After going downstairs and having several drinks, we went up and fell asleep with the music still going strong. The next night it started again at 8:30. We realized then that it was coming from the Princess Theatre. My husband went down to the passenger services desk about 9:30 and complained. They said they would send someone up to our room to check it. Someone was at our door before he could even get back upstairs. She came in and listened, noticed that the floor was vibrating from the beat of the music. She called someone and told them it was bad. She said we should hear back soon. An hour later after several more drinks, we went to bed and fell asleep. The next morning "Jane" called us and told us we would be moved to a different cabin immediately. She sent someone up to take us on a tour of the new cabin to make sure we liked it. Then we were told to go downstairs and change our Princess cards to the new room. They sent someone up to pack our things and move us. We told them we could do that ourselves, but they insisted. Now this is why I will only cruise on Princess from now on. We did not make a big deal, we did not yell or threaten them. We just felt better letting them know that there was a problem. We never expected this. We couldn't believe how accommodating they were. The ship was full so we didn't expect a vacant cabin, but they said someone didn't show up for the cruise. We are not by any means high rollers. We booked an inside cabin ten days before the cruise and that's all we could get. I think we originally paid the cheapest fare available! We were upgraded to an outside and then they did this for us. By the way, we were moved to a cabin right above the Club Fusion, but we didn't hear any music at night.

 

[This message was edited by sneekpeek on 04-04-04 at 06:46 PM.]

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I am impressed - thanks for letting us know how they handled this situation.

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How nice to read of a problem that was solved and solved to your satisfaction. We get so many of the complaints. Yhanks for posting this story.

 

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Sneekpeek,

 

What cabin on the Emerald deck did you move from? We are booked on the Diamond on 4/24 in E105 which according to the diagram in directly above the Princess Theatre. Sure hope we don't have the same experience with the noise as you did.

 

I have been worried about feeling a lot of motion because we are so far forward. Did you have any problems in that area?

 

Carol

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We were in E205 originally. The first night was pretty wild kept feeling like we were sliding across the bed, but we felt like that everywhere on the first night- not just in our cabin. The rest of the week was great. The second night in E205 was fine.

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What room were you moved to that was directly above Club Fusion?

 

countdown.cgi?trgb=000000&srgb=00ff00&prgb=dc143c&cdt=2004;6;19;16;00;00&timezone=GMT-0900  to <u>Diamond Princess</u> - Alaska - June 2004

 

<u>Grand Princess</u> - W. Caribbean - March 2003

<u>Stella Solaris</u> - Mediterranean - May 1981

 

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we are booking now and have a choice between e731 and d737. Can anyone give me pros/cons?

 

"so many cruises, so little vacation time"

Grand Princess - March 2003

Carnival Pride - June 2002

Carnival Victory - June 2001

 

 

 

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D737 was configured as an accessible stateroom. The beds cannot be put together to make a queen sized bed. It is shower only. I have also read that it does not have a seating area. It does have a large balcony.

 

E731 is set up like a standard mini-suite with seating area, tub/shower combination, and beds that convert. It also has that large balcony.

 

Hope this helps.

 

Cruising! It's like being in the Garden of Eatin'!

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Also the minisuites on the Dolphin deck have open balconies while the minisuites on the Emerald deck have fully covered balconies.

 

countdown.cgi?trgb=000000&srgb=00ff00&prgb=dc143c&cdt=2004;6;19;16;00;00&timezone=GMT-0900  to <u>Diamond Princess</u> - Alaska - June 2004

 

<u>Grand Princess</u> - W. Caribbean - March 2003

<u>Stella Solaris</u> - Mediterranean - May 1981

 

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