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Offers received from Club Royale (Royal Caribbean)


Daghis
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On 12/14/2019 at 12:56 AM, SoFlaAtty said:

I concur.

 

My sole point was that I had a face-to-face conversation with an executive casino host from Club Royale, who displayed an interest and willingness to explore various methods of making the casino program more customer friendly.

 

Understood and glad to hear that they are expressing interest in upgrading and enhancing the program.  Bottom line, it is one of many revenue generators for the company and the friendlier they make it the more we will enjoy it and participate by sailing and playing.

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On 12/12/2019 at 11:46 AM, tomko2 said:

We are on the Mingle and Jingle Dec. 14th on the Indy.  I also called Casino Royale and Rep said we didn't have to bring anything.  Looking forward to it.

 

What types of things do they give away at these types of events?  Hope you had a great cruise.

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  • 3 weeks later...
37 minutes ago, teeredi2cruise said:

@MadamG2U, I have a similar offer that came in my email, but it is R201RCL104/Variable. If it helps my offers were for OV-JS depending on the Ship and sail date. It also has a Trade in value so your offer could very well include both of the categories that you referenced. Good Luck 

Thank you!  I think I will give them a call tonight

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Wondering if Club Royal has a raffle (tickets for play) near the end of the cruise? Blue Chip Club has taken away that benefit for slot players and is now only for card players. Some not so happy big spender slot players on Celebrity. Has this also happened on Royal? Thanks!

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6 minutes ago, John&LaLa said:

We did that on Mariner last year. Edge to slot players if you ask me

Hey John, I know this isn't the proper location, and I tried searching, when is President's Cruise 2020? Thanks 🙂 

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  • 2 weeks later...

About a year ago, I booked a Mediterranean cruise on Explorer of the Seas for June 21, 2020. Ever since trying a suite for the first time, we've become "suite snobs", so we booked a grand suite for that cruise. We booked that cruise while onboard, so we qualified for $500 in onboard credit. Woohoo!

 

Then, in November, Casino Royale sent out an offer for a complimentary oceanview cabin on selected Alaskan or European sailings (19EXO103), including this one. I had my TA check into it and I was able to save about $2,000 off the price by getting the free oceanview cabin and then upgrading it to the grand suite. I did lose the $500 in onboard credit, though, but that was still a win.

 

I was then quite surprised to receive another "Alaska & Europe Special Offer" (20EXO102) for a complimentary balcony stateroom on selected sailings, again including this one. So, another email to my TA who called up Casino Royale (who's probably grown quite tired of hearing from her!), and I got another $800 off our booking! Double woohoo!

 

My TA did tell me that Casino Royale's policy is that all complimentary bookings must be paid in full at the time of booking. The original booking was the deposit only, and the switch to the complimentary oceanview offer in November didn't trigger any such mention. Nonetheless, Casino Royale said that it needed to be paid in full now. It's close enough to final payment that I'm okay with that, but it surprised me to hear that.

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3 minutes ago, Daghis said:

 

 

My TA did tell me that Casino Royale's policy is that all complimentary bookings must be paid in full at the time of booking. The original booking was the deposit only, and the switch to the complimentary oceanview offer in November didn't trigger any such mention. Nonetheless, Casino Royale said that it needed to be paid in full now. It's close enough to final payment that I'm okay with that, but it surprised me to hear that.

That is normal for Casino Royale bookings. You got the offers because you gambled enough on that trip to qualify for them. All bookings through Casino Royal must be paid in full per their terms and conditions.  You can see all of your  offers online at their website clubroyaleoffers.com. The signin is your Crown and anchor number and your last name.

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Thanks for the reply, @mariemacdonald!

 

Yeah, I know about the ClubRoyaleOffers.com site, but it's not terribly useful since they don't say which sailings they apply to. Fortunately, I have been getting the emailed offers regularly these days, so I'm able to take advantage of the offers when I can.

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On 1/17/2020 at 1:27 AM, mariemacdonald said:

That is normal for Casino Royale bookings. You got the offers because you gambled enough on that trip to qualify for them. All bookings through Casino Royal must be paid in full per their terms and conditions.  You can see all of your  offers online at their website clubroyaleoffers.com. The signin is your Crown and anchor number and your last name.

I had a CR rep tell me that on fully comped cruises where we only pay port fees and taxes that there is no penalty if we would have to cancel or change as the fees and taxes are always refundable.  I don't know what canceling would do to future CR offers but that's a whole different subject.

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  • 3 weeks later...
14 minutes ago, texasreb said:

Is this a cert while onboard the ship ? Mine was blank on the back a few weeks ago. I had to call Casino Royale to get the ships and dates. Had them email it to me.

I called but they said it was a new process and it would take at least 24 hours.  Just thought asking here might be faster

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1 hour ago, mcleslie said:

Does anybody have the balcony dates from Q1 2020?  I have the OV sheet but qualified for balcony 

Was posted at the site that shall not be named.  Discussion says Club Royale is moving to monthly in place of the previous quarterly lists. 

20FEBC03 Instant Cruise Certificate - Balcony.pdf

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23 minutes ago, texasreb said:

Monthly ? Heck my Jan 19, 2020 sailing was a 19Q4. Some of the dates were of course old. Farthest out was Oct 25, 2020. I got gypped ? LOL

How often do people actually book using the certificate earned?  I went back and looked - 9 Royal Caribbean cruises so far, earned a certificate every cruise, allowed 6 of the 9 certificates to lapse unused.  I find the mailings (postal and email) offers are more than enough for me to find something I want.  In 2020's first 6 weeks I have received 11 different offer lists by mail or email. 

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Like you Wally Alligator we don’t use ours either.  Snail mail comes very often and email too. Got off of Harmony with a balcony cert and didn’t use.  Just got off Carnival with a balcony cert and didn’t use that one either.  I need to move to Florida!

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9 hours ago, Wally Alligator said:

How often do people actually book using the certificate earned?  I went back and looked - 9 Royal Caribbean cruises so far, earned a certificate every cruise, allowed 6 of the 9 certificates to lapse unused.  I find the mailings (postal and email) offers are more than enough for me to find something I want.  In 2020's first 6 weeks I have received 11 different offer lists by mail or email. 

Same here.  We are so booked up with the mail offers (at least one a week) its hard to use the onboard certificates.  I used to get prior bookings adjusted but that doesn't happen much anymore because they adjust off the current rates and the difference in fare increases is more than the certificate is worth.  Plus it costs me more in air than the cruise costs!

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  • 2 weeks later...
On 12/15/2019 at 11:01 AM, itsmeagain said:

 

What types of things do they give away at these types of events?  Hope you had a great cruise.

At the Jingle and Mingle in December there was a nice selection of gifts including electronics, free play, dinner at Chops with wine, Amazon gift cards etc.  Everyone got to chose a package from the table or "steal" someone else's gift.  It was fun. 

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  • 3 weeks later...

My March 29 cruise got cancelled. Of course it was a Casino Royale comp, except for my cash part. Here is part of an email from Casino Royale:

"Unfortunately, at this time, we are not extending, or reactivating, Club Royale offers on cancelled bookings."

Well that kind of stinks. So I just lost a cruise sailing that I played in the casino to get. I didn't cancel it. YOU cancelled it.

FWIW

Edited by texasreb
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