Jump to content

Offers received from Club Royale (Royal Caribbean)


Recommended Posts

11 hours ago, Canadian Disney Mom said:

My offer now says it expires March 2022.  I swear this said 2021 last week

68CED09B-C8AD-463A-A284-4D87BE7503D0.jpeg

Yes, I heard that the Casino had a meeting yesterday and decided to extend the Annual Cruise date. But I don't know if this now means we will not get another Annual Cruise come next April 2021. 

Link to post
Share on other sites
3 minutes ago, sandebeach said:

Yes, I heard that the Casino had a meeting yesterday and decided to extend the Annual Cruise date. But I don't know if this now means we will not get another Annual Cruise come next April 2021. 

I hope not.  I was fine with the way it was and will be disappointed if we do not get our 2021 cruises as well

Link to post
Share on other sites
Just now, Canadian Disney Mom said:

I hope not.  I was fine with the way it was and will be disappointed if we do not get our 2021 cruises as well

Yes I understand. The other thing I read on the RC Casino Fans FB page was that if you had a comped cruise cancelled in the last round (June and July cruises), call them and they will give you a replacement comp cruise, which has to be a Caribbean itinerary and must be sailed by March 31, 2021. 

Link to post
Share on other sites
40 minutes ago, sandebeach said:

Yes I understand. The other thing I read on the RC Casino Fans FB page was that if you had a comped cruise cancelled in the last round (June and July cruises), call them and they will give you a replacement comp cruise, which has to be a Caribbean itinerary and must be sailed by March 31, 2021. 

We did have a comp one on May 20 on the Oasis that got cancelled. I will give them a call to see what they say

Link to post
Share on other sites
1 hour ago, sandebeach said:

Yes I understand. The other thing I read on the RC Casino Fans FB page was that if you had a comped cruise cancelled in the last round (June and July cruises), call them and they will give you a replacement comp cruise, which has to be a Caribbean itinerary and must be sailed by March 31, 2021. 

For any of your cruises that got canceled, you should get an email, & can select from  doing a future cruise with 125% off (from your cancelled cabin), or taking the full refund. 

Link to post
Share on other sites
11 minutes ago, EZ1 said:

For any of your cruises that got canceled, you should get an email, & can select from  doing a future cruise with 125% off (from your cancelled cabin), or taking the full refund. 

For the comp  cruises there was no FCC and the only refund was the port fees/taxes.  I had chosen the FCC option to see what would happen and all I got was the tax back on my credit card (which is all I really expected).

Link to post
Share on other sites

Just got off the phone with Club Royal. It is only the the latest suspensions that are being able to move their bookings.  I believe she said it was for sailings after June 12 and it must be done by June 6.  It needed to be the 3rd suspension or later.  Ours was the 2nd suspension so unfortunately did not qualify for rebooking with the offer we had.  She did say that she can see based on our play that we both should have received some of the more recent offers that came out, but neither of us did so she is going to email Club Royale management to request some of the offers opened up to us.  She told me to check the site again on the weekend if she does not call me back.

 

I asked about the expiry date of the tier offers.  She said they got an email about the change to the expiry date in the last day or so and the email specifically says the new 3/2022 expiry date for this year's tier reward will NOT affect us getting another one for next year. I assume that should have an asterix beside it *barring any changes to the program*.

 

 

Link to post
Share on other sites

I got an email from club royale early yesterday stating a change in policy. said to phone the casino group for details. As usual for me, crappy phone connections. So some good info here. My first call got dropped. My second call was bad connection, echo, fading, etc. I did learn that rep was in Guatemala. Then the call just went dead.

Here is my luck, 1 first round canceled. 2 2nd round canceled. 1 3rd round canceled. Still waiting on 3 refunds, and some 60 days old.

So what dates does this new offer include ? I see it is Caribbean. I can't find that FB group, or it needs a login, which I don't have.

Link to post
Share on other sites

I finally got a rep I could barely talk to. He may have been Guatemala again. However he knew nothing of re-booking the canceled July cruise.I hung up. I sent email to club royale again.

Link to post
Share on other sites
18 hours ago, Canadian Disney Mom said:

My offer now says it expires March 2022.  I swear this said 2021 last week

68CED09B-C8AD-463A-A284-4D87BE7503D0.jpeg

Thanks so much for letting us know! Did our free annual last week, as soon as it came out, & now no longer had it in our offers (so didnt see the exp date change). Called today & was able to change it from Jan'21 to Ap '21- much better for our schedule. Kept same gs cabin & only had to pay $7 for the difference in the port charges.

Link to post
Share on other sites

So I just checked the site and our "missing offers" are now loaded. Does anyone have copies of the available sailings for these offers?  The 20JFS expires tomorrow and 20MR01 expires on the 31st.

 

20MRO106

2020 SEP-Q4 SAILINGS MAY OFFER (20MRO1)  
OCEANVIEW + $50 OBC
 
 20MRO107
2020 SEP-Q4 SAILINGS MAY OFFER (20MRO1) 
INTERIOR + $25 OBC
 
20JFS103
2021 JAN-FEB SAILINGS OFFER (20JFS1) - 20JFS103
OCEAN VIEW + $100 FREEPLAY
 
20JFS104
2021 JAN-FEB SAILINGS OFFER (20JFS1)
INTERIOR + $50 FREEPLAY
 
 
 
Link to post
Share on other sites
9 hours ago, Canadian Disney Mom said:

We did have a comp one on May 20 on the Oasis that got cancelled. I will give them a call to see what they say

Darn I had a march comped cruise as well as a may comped cruise.  I just checked and only offer on both our accounts is the prime freebie.  

So when you called CR confirmed that we get this freebie and still get another freebie april 2021 to use thru march 2022.  If so. That is great news!

Link to post
Share on other sites
Just now, Sunshine3601 said:

  So when you called CR confirmed that we get this freebie and still get another freebie april 2021 to use thru march 2022.  If so. That is great news!

Yes they said the tier freebie we got this year was good through March 2022 and we should get another one next spring also good through March 2022

 

Link to post
Share on other sites
12 minutes ago, Canadian Disney Mom said:

Yes they said the tier freebie we got this year was good through March 2022 and we should get another one next spring also good through March 2022

 

Excellent!!   Thank you for this information.  Makes me feel much better after loosing 2 of our comped cruises this spring.

Edited by Sunshine3601
Link to post
Share on other sites

Well I still have not gotten that July 19 cruise re-booked. I also have not gotten a call to Oregon. Yesterday I got Guatemala. Just as with Jamaica. They knew nothing about re-booking the cruise. That's 3 phone calls picked up by Jamaica and know nothing.

Just a bit ago I got a good phone connection. It was with Manilla ! She knew of the re-book option. But could not re-book as a refund has already been started ! I have spun my wheels with Royal for a week.

Who is running this circus ?

Link to post
Share on other sites

Here are the two 20MRO offers we got.  We ended up booking the 11/8 on the Oasis and and 11/15 on Allure.  For the 20JFS offers, we ended up booking two cabins on the 1/4/21 sailing on the Anthem.  I did not get a list for that one, but from what I understand it was any length sailing in Bahamas/Caribbean not on a holiday and excluding Odyssey.

 

 

 

 

E4425326-3BBC-4862-8C61-45CAC8998250.jpeg

709C5CBC-A812-4037-A77B-8D1AD8BE6996.jpeg

Link to post
Share on other sites
2 hours ago, texasreb said:

Well I still have not gotten that July 19 cruise re-booked. I also have not gotten a call to Oregon. Yesterday I got Guatemala. Just as with Jamaica. They knew nothing about re-booking the cruise. That's 3 phone calls picked up by Jamaica and know nothing.

Just a bit ago I got a good phone connection. It was with Manilla ! She knew of the re-book option. But could not re-book as a refund has already been started ! I have spun my wheels with Royal for a week.

Who is running this circus ?

Are you calling this # below ? This is on the bottom of the club royale page, where it shows your offers if any.(after you put in your name & royal #). I usually get Oregon when I call.
"As part of the Royal Caribbean and Club Royale family, our Casino Representatives are available at 888-561-2234 to support and assist with any questions or concerns you may have."

Link to post
Share on other sites
16 minutes ago, EZ1 said:

Are you calling this # below ? This is on the bottom of the club royale page, where it shows your offers if any.(after you put in your name & royal #). I usually get Oregon when I call.
"As part of the Royal Caribbean and Club Royale family, our Casino Representatives are available at 888-561-2234 to support and assist with any questions or concerns you may have."

Yes that number sometimes #1 other times #2. Also the Prime number. I am fairly sure that where you get placed might have something to do from where you call from. I have not got Oregon since mid-April. Of course I am in Texas.

Just plain frustrating to have all those bad phone connections, and reps that don't know they can re-book. Then emails to club royal did not get any real action. Poor service.

I guessed an email address, and got a phone call. Maybe now I will get something done. I should know for sure by Monday.

Link to post
Share on other sites
11 minutes ago, MargaretK54 said:

Hubby and I each have Prime Cert. Can we book 2 cabins on same cruise?

We have always done that in the past and then when I called today, Oregon said no more than one certificate per household per cruise. That is ridiculous as we are entitled to use or certificates for any cruise within their requirements. I wasn’t in the mood to argue and by chance my husband and I are currently in different households so I was still able to book two rooms, but I would say you should argue it. 
 

another option is to have you book one and have your husband book another on a different call, with the appropriate “different “ companion if any. Otherwise book as a single. 

 

Link to post
Share on other sites

Canada: The announcement has been made today that the Canadian government has extended the cruise ship ban through 10/31/2020. The extension of the ban makes operating cruises to Alaska or New England tough because laws require foreign-flagged vessels leaving from a U.S. port to stop in a foreign port before returning to the United States.

I just noticed the address bar for cruise critic shows UK ?

Link to post
Share on other sites

I just checked offers. A late one came in. 20MRO106. My wife and I both have it. Can we combine those (oceanview) for a 2 category upgrade to JS ? I just hate trying to call club royale.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Forum Jump
    • Categories
      • Forum Assistance
      • Q&A with the Quark Expeditions Team: New Ship Ultramarine
      • Register Now for Cruise Critic Live Special Event: Explore the Remote World with Hurtigruten!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...