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Offers received from Club Royale (Royal Caribbean)


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6 minutes ago, texasreb said:

I just checked offers. A late one came in. 20MRO106. My wife and I both have it. Can we combine those (oceanview) for a 2 category upgrade to JS ? I just hate trying to call club royale.

 

They can be combined but I believe you would get a balcony if your offers are for ocean views.

 

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On 5/27/2020 at 2:01 PM, Canadian Disney Mom said:

Just got off the phone with Club Royal. It is only the the latest suspensions that are being able to move their bookings.  I believe she said it was for sailings after June 12 and it must be done by June 6.  It needed to be the 3rd suspension or later.  Ours was the 2nd suspension so unfortunately did not qualify for rebooking with the offer we had.  She did say that she can see based on our play that we both should have received some of the more recent offers that came out, but neither of us did so she is going to email Club Royale management to request some of the offers opened up to us.  She told me to check the site again on the weekend if she does not call me back.

 

I asked about the expiry date of the tier offers.  She said they got an email about the change to the expiry date in the last day or so and the email specifically says the new 3/2022 expiry date for this year's tier reward will NOT affect us getting another one for next year. I assume that should have an asterix beside it *barring any changes to the program*.

 

 

I was told by a rep that there may not be a 2nd free cruise April 2021, due to the short sailing year.  That's why they were extending the April 2020 offer to 2022.  I would guess that they will offer those that actually sail between April 2020 an March 2021 and  earn enough points for another yearly cruise would get it, but it wouldn't apply to those that didn't actually earn enough points during the year.

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Called CR and got someone fairly quickly.  She put me on hold for several minutes but then came back and said that the only offers they have for us are our annuals. Bummer.  Not that I have the time to really take any more this summer anyway.  Just wanted to make sure we weren't missing something that we should have.

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CR rep from OREGON just phoned me. The re-booking canceled 3rd sailing (June-July) goes through end of February 2021. Well that is more info than I had. First conversation with Oregon for me since mid April. At least they seem to know something. The other call centers (work from home reps) did not.

Have to do the re-book by June 6.

Edited by texasreb
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Well an hour trying to book that MRO offer. Phoned main CR number punched 2 for new. Finally got a young man I could hear. sadly he was not casino so had to transfer me. Got Guatemala and another bad phone connection. Echo, static, drop outs. Lots of time on hold. Nearly done when dropped.

Phoned Prime number. Got Guatemala again. 1 1/2 hours lost.

Was going to book Majesty. The wife and I have same OVW offer. Thought I would combine for JS upgrade. No balconies on Majesty.

About ready to just give up with CR.

Edited by texasreb
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58 minutes ago, texasreb said:

Well an hour trying to book that MRO offer. Phoned main CR number punched 2 for new. Finally got a young man I could hear. sadly he was not casino so had to transfer me. Got Guatemala and another bad phone connection. Echo, static, drop outs. Lots of time on hold. Nearly done when dropped.

Phoned Prime number. Got Guatemala again. 1 1/2 hours lost.

Was going to book Majesty. The wife and I have same OVW offer. Thought I would combine for JS upgrade. No balconies on Majesty.

About ready to just give up with CR.

Try emailing casino royale to ask them to have someone (from the US) call you back, since you would like to book a casino offer. 

We've been on the Majesty & its sister ships, mostly in inside cabins-very small (before playing in casino & getting offers). Built before they had balconys. Our first Royal ship was its sister ship Sovereign (when it was the biggest at that time).  

Last year, we did a jr suite on the Majesty- very nice. 

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I did send email to CR. I stated what I wanted to do. Not holding my breath on getting anything done. This is really getting old. RCCL or CR really has a problem.

I have sent emails and posted mail to Fain and Bayley.

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On 5/28/2020 at 2:59 PM, texasreb said:

Well I still have not gotten that July 19 cruise re-booked. I also have not gotten a call to Oregon. Yesterday I got Guatemala. Just as with Jamaica. They knew nothing about re-booking the cruise. That's 3 phone calls picked up by Jamaica and know nothing.

Just a bit ago I got a good phone connection. It was with Manilla ! She knew of the re-book option. But could not re-book as a refund has already been started ! I have spun my wheels with Royal for a week.

Who is running this circus ?

That is correct info.   If you already requested a refund for your July cruise they cannot do the re-book option (at least that is what I was told).     I think time of day has a big part to do with who you get on the phone.    Memorial Day I called around 10 am and got a woman in Manilla (problems gave the Americans the holiday off).    Yesterday, Sunday, at 10 or 10:30 am I called club royale and got a women from Oregon.   I have found it is best to call in the morning - earlier the better.   Also, I always call 888.561.2234 and have never had any wait time.

Edited by Sunshine3601
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I called on Sunday to book my 2020 tier cruise for a March 2021 sailing and got through in about 5 minutes.  That's the good news.  The call took an hour and 24 minutes as the coding for the comps was not being accepted by "the system".  The rep had to contact a supervisor who was also working from home.  Between her on hold and the supervisor on hold, she made four different calls before the booking was approved and accepted by the reservation system.  Part of the delay may also have been that I upgraded my cabin as part of the booking process. At least the call didn't drop and I had a good connection with a good rep.  Tonight I had to call to change the stateroom as we are sailing with friends and we adjusted our cabin to be near them.  That call went right through and the rep had it done in under 4 minutes which is normal for just a same class cabin change.

 

Another strange thing that I was told was while I am an agent, they couldn't put the reservation through the agency I am affiliated with.  They said this was a recent change to Casino Royale tier cruise bookings and in the place of the old method where the agency owned the reservation and got regular commission on any commissionable fare, they have gone to a flat commission.  Of course the rep couldn't explain how that will work and there was no reference to my agency or agency number that RCL used to track their bookings for TA's.  I'll be contacting our agency's RCL rep to sort this out as we never were informed of any changes to the booking or commission procedures for casino comped or $ off cruises.  Something new every day! 

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4 hours ago, OHCruisinDad said:

I called on Sunday to book my 2020 tier cruise for a March 2021 sailing and got through in about 5 minutes.  That's the good news.  The call took an hour and 24 minutes as the coding for the comps was not being accepted by "the system".  The rep had to contact a supervisor who was also working from home.  Between her on hold and the supervisor on hold, she made four different calls before the booking was approved and accepted by the reservation system.  Part of the delay may also have been that I upgraded my cabin as part of the booking process. At least the call didn't drop and I had a good connection with a good rep.  Tonight I had to call to change the stateroom as we are sailing with friends and we adjusted our cabin to be near them.  That call went right through and the rep had it done in under 4 minutes which is normal for just a same class cabin change.

 

Another strange thing that I was told was while I am an agent, they couldn't put the reservation through the agency I am affiliated with.  They said this was a recent change to Casino Royale tier cruise bookings and in the place of the old method where the agency owned the reservation and got regular commission on any commissionable fare, they have gone to a flat commission.  Of course the rep couldn't explain how that will work and there was no reference to my agency or agency number that RCL used to track their bookings for TA's.  I'll be contacting our agency's RCL rep to sort this out as we never were informed of any changes to the booking or commission procedures for casino comped or $ off cruises.  Something new every day! 

 

All very interesting. I have 3 questions as I have had nothing but trouble even getting a good call. Which call center did you get ? Time of day, and state you called from ? 

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I did the redeem feature for my first time. No place to enter requests. A surprise, I got a reply Sunday at 9:37 PM CDT from Miguel Sanchez. No proof yet, but could be not USA. I have noticed a few others during this May mess that look out of USA. I made a reply, and before 10 PM got another email. I guess working from home you can have any hours.

I got a call Saturday from a rep in Oregon, working from home. A perfect call quality wise. My first one of those since mid-April.

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My mom just got a free interior offer.  She is Choice. She has sailed on RCL 3 times, once a couple years ago on Liberty, Freedom in Nov 2019 and Anthem in March 2020.  She might get 400-500 pts a cruise

 

 

267A975C-CE5D-4CCA-8BDA-E63D5FBC857F.png

Edited by Canadian Disney Mom
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8 hours ago, OHCruisinDad said:

I'll be contacting our agency's RCL rep to sort this out as we never were informed of any changes to the booking or commission procedures for casino comped or $ off cruises.  Something new every day! 

 

That is indeed new...please let us know what you found out.  If they don't have your agency, not sure they will pay commission on the booking.

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4 hours ago, texasreb said:

I did the redeem feature for my first time. No place to enter requests. A surprise, I got a reply Sunday at 9:37 PM CDT from Miguel Sanchez. No proof yet, but could be not USA. I have noticed a few others during this May mess that look out of USA. I made a reply, and before 10 PM got another email. I guess working from home you can have any hours.

I got a call Saturday from a rep in Oregon, working from home. A perfect call quality wise. My first one of those since mid-April.

Miguel is from the US. He is my host.

 

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8 minutes ago, gaylemh said:

Miguel is from the US. He is my host.

 

Thanks Gayle. I guess that's why (host) he gave me his email address. I sent him an email later Sunday. I have not heard back.

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I emailed casino royal & asked to get email offers, which we have never gotten. We used to get regular mail offers, but not since Jan, &  nothing on the my offers site, except for the free annual 2020. (Told them, I dont like that site, as there's no info about the offers.) I am Masters

My sister is Prime & just got 2 different offers of free jr suite & $500 casino cash of almost any cruise in Dec thru Feb21. She gets many emails. This is their reply:

 

  ___________ "The best way to ensure you receive offers and promotions is to make sure your crown and anchor account is up to date, and that you have just one account (not multiples), and no other guest also uses your email address. I see that your email address is shared by another guest which has been suppressing your offers.  In the meantime, I have requested to have you qualified for all current offers which should be available to reserve later today."_______________

 

So my wife is SUPPRESSING my email offers!!!!

 

My wife & I share our email address, & go on all the cruises together, & she doesnt play in the casino. I replied to them, that all is up to date & am not changing our email!!!! Will see what they say.

 

 

 

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  Heard back below.  So my wife called crown & anchor, & changed to another email address she had. 

_____ "In order to respect the privacy of our players, Club Royale now requires that all of our players have a unique email not shared by any other guest as a prerequisite to have offers automatically generated.  This avoids others receiving email offers that belong to another player."________

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I got club Royale to check and my husband and I both got this offer as well

13 hours ago, Canadian Disney Mom said:

My mom just got a free interior offer.  She is Choice. She has sailed on RCL 3 times, once a couple years ago on Liberty, Freedom in Nov 2019 and Anthem in March 2020.  She might get 400-500 pts a cruise

 

 

267A975C-CE5D-4CCA-8BDA-E63D5FBC857F.png

 

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18 hours ago, texasreb said:

 

All very interesting. I have 3 questions as I have had nothing but trouble even getting a good call. Which call center did you get ? Time of day, and state you called from ? 

Not sure which call center I got but I called on Sunday afternoon about 3 PM EDT.  I called Monday evening at 630 PM EDT and was on the phone 3 minutes.  On Sunday I spoke with a woman with a light Caribbean or Filipino accent but the call was clear.  The rep I spoke with briefly on Monday evening was definitely an American.  I am calling from Ohio.

 

18 hours ago, texasreb said:

I did the redeem feature for my first time. No place to enter requests. A surprise, I got a reply Sunday at 9:37 PM CDT from Miguel Sanchez. No proof yet, but could be not USA. I have noticed a few others during this May mess that look out of USA. I made a reply, and before 10 PM got another email. I guess working from home you can have any hours.

I got a call Saturday from a rep in Oregon, working from home. A perfect call quality wise. My first one of those since mid-April.

Interesting.  Miguel is listed as my host and he did not respond to my emails to him about an upgrade on the a cruise over labor day.  I'll try him again.

 

14 hours ago, Love2cruise77 said:

 

That is indeed new...please let us know what you found out.  If they don't have your agency, not sure they will pay commission on the booking.

I agree.  No agency reference and no commission.  I'll post when I get a response.

 

14 hours ago, gaylemh said:

Miguel is from the US. He is my host.

 

Miguel is in south Florida based on his office and cell phone numbers.

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Manila and quality of calls. I have had 2 calls answered by Manila. Feb 5 was the first and a booking was made. No problem although I thought strange that I got a 5 digit booking number, but it is good.

My other call with Manila was late last week. Again a good quality call. Any others to CR have been bad, except guest services I assumed answered in Miami area.

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I do not know where my calls have been answered from but from what I was told by the last two reps I spoke with (neither of which had any noticeable accents) all of the booking reps (including Club Royale) are working from home.  There was some minor call quality issues in both which I chalked up to them talking over a VOIP line. 

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Hi. I have 3 offers in my account and wondered if someone had information on them. The first I will not put as it is my obvious tier level cruise.

 

2020 NOV-FEB 2021 SAILINGS (20VAR1) JUNIOR SUITE + $250 FREEPLAY

2020 HIGH VALUE HOLIDAY SAILINGS OFFER (20HOL1) BALCONY + $250 FREEPLAY

 

Anyone know if these are on any sailings? Thanks

 

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