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Offers received from Club Royale (Royal Caribbean)


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59 minutes ago, picantel said:

Hi. I have 3 offers in my account and wondered if someone had information on them. The first I will not put as it is my obvious tier level cruise.

 

2020 NOV-FEB 2021 SAILINGS (20VAR1) JUNIOR SUITE + $250 FREEPLAY

2020 HIGH VALUE HOLIDAY SAILINGS OFFER (20HOL1) BALCONY + $250 FREEPLAY

 

Anyone know if these are on any sailings? Thanks

 

I copied this from another post.

 

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1 hour ago, picantel said:

Hi. I have 3 offers in my account and wondered if someone had information on them. The first I will not put as it is my obvious tier level cruise.

 

2020 NOV-FEB 2021 SAILINGS (20VAR1) JUNIOR SUITE + $250 FREEPLAY

2020 HIGH VALUE HOLIDAY SAILINGS OFFER (20HOL1) BALCONY + $250 FREEPLAY

 

Anyone know if these are on any sailings? Thanks

 

Can you tell me if you had any of your cruises cancelled because of the virus?  Trying to figure out why the wife and I have stopped getting offers.

 

thank you.

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1 hour ago, RETNAVY1996 said:

Can you tell me if you had any of your cruises cancelled because of the virus?  Trying to figure out why the wife and I have stopped getting offers.

 

thank you.

Nope I saw it coming and did not make any reservations. I went to https://www.clubroyaleoffers.com/ to look at them. I have not gotten any mail or emails in a few months now and I used to get 2 mailings a week.

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18 hours ago, picantel said:

Hi. I have 3 offers in my account and wondered if someone had information on them. The first I will not put as it is my obvious tier level cruise.

 

2020 NOV-FEB 2021 SAILINGS (20VAR1) JUNIOR SUITE + $250 FREEPLAY

2020 HIGH VALUE HOLIDAY SAILINGS OFFER (20HOL1) BALCONY + $250 FREEPLAY

 

Anyone know if these are on any sailings? Thanks

 

After contacting royal to email my offers, they said it could take up to 8 weeks. But finally got offers on my site -the same 2 as you. Have to hurry with the holiday one-exp Jun12. We havent had any regular mailed offers since March & used to get a lot.

Edited by EZ1
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8 hours ago, texasreb said:

As for mailed offers. Same here, none since March. I did get my canceled cruise straightened out. CR Oregon phoned me, and it was a 100% good call.

 

Good to hear that you got it sorted out with a call back.

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On 5/21/2020 at 11:47 PM, texasreb said:

2. Lift and Shift: If you prefer to move your existing booking to a 2021 sailing – we’re happy to move you! We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2021.

Did I read PROMOTION ? With most casino offers. If you cancel that is it. I did not cancel, and I see the word promotion. Still waiting to hear from Club Royale.

Well I am glad I called CR today. 

Had lifted and shifted a casino cruise for this July to next July (per their one year stipulation when I lifted and shifted) but after multiple calls could not get a corrected invoice. Helpful CR rep I spoke to said l&s for casino cruises is different rules and that we can only l&s up to February. 

 

Managed to rebook thankfully but unbelievable that even within themselves they have agents l&s to invalid dates hence leaving outstanding balances as they won’t price protect after February. 

 

If if you did a casino l&s please check your invoice matches what your original booking showed or you may have issues. We struggled to find a same cabin same itinerary available.

Edited by Spurschick
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That's interesting.  I didn't think they were allowing casino comp cruises to be L&S'ed at all.  So you can L&S a casino comp cruise but only through Feb. 2021 ?  Obviously that would violate their 1 year +/- 4 weeks rule.

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53 minutes ago, RFerrington said:

That's interesting.  I didn't think they were allowing casino comp cruises to be L&S'ed at all.  So you can L&S a casino comp cruise but only through Feb. 2021 ?  Obviously that would violate their 1 year +/- 4 weeks rule.

I was told no, period by the southern call centers CR. However that was not totally true. CR did a replacement offer good through Feb, 21. It had an early June expiration/booking date. If I had not raised some stink, (emails and letters to MIami) and finally got Oregon CR to call me. I would not have gotten much done.

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4 hours ago, RFerrington said:

That's interesting.  I didn't think they were allowing casino comp cruises to be L&S'ed at all.  So you can L&S a casino comp cruise but only through Feb. 2021 ?  Obviously that would violate their 1 year +/- 4 weeks rule.

Only allowing L&S on cruises that were cancelled in latest phase ie cruises saying on/after June 12th.

 

got nowhere trying with my April/May sailings - they fully cancelled those, but allowed my July sailing to be lifted and shifted. 

 

I argued that the l&s rules were one year as when I originally called in the CR rep was the one that told me had to be within a 4 week time frame of original sail date, and she moved it. After almost 2 hours on the phone trying to resolve and the new rep and original rep going back and forwards I agreed to move within the feb time frame as they were now refusing to honor the date they moved us to.

 

Luckily managed to find a cruise that worked as DD starts college and with holidays blocked out, trying to find a cruise that fitted in with her schedule was not the easiest!

 

very grateful to move, but it is frustrating they couldn’t get it right the first time round. Luckily a competitor that I’m also trying to l&s hadn’t finalized moving that cruise so I’m flipping them round for her to travel with us.

 

All l&s’s have to be done by the 10th of this month.

Edited by Spurschick
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On 6/2/2020 at 12:43 AM, OHCruisinDad said:

Another strange thing that I was told was while I am an agent, they couldn't put the reservation through the agency I am affiliated with.  They said this was a recent change to Casino Royale tier cruise bookings and in the place of the old method where the agency owned the reservation and got regular commission on any commissionable fare, they have gone to a flat commission.  Of course the rep couldn't explain how that will work and there was no reference to my agency or agency number that RCL used to track their bookings for TA's.  I'll be contacting our agency's RCL rep to sort this out as we never were informed of any changes to the booking or commission procedures for casino comped or $ off cruises.  Something new every day! 

 

Tonight - another rep - another but better answer.

 

This evening I called Casino Royale to book my wife's annual tier cruise.  I got through in about 3 or 4 minutes.  We booked the week after tier cruise that I booked last week.  This time the rep checked and said, yes, give my your agency number so that you will receive a flat commission.  Later, I asked him about the cruise I booked the prior week (my annual tier cruise) and he checked and said to complete the Agency transfer form and the booking would be switched to my agency so that I could control and modify as needed (except for fare adjustments/cabin changes with price change) and that I would receive the flat commission.  He emailed my the Agent confirmation and it shows regular commission.  Perhaps it is because I upgraded the cabin and there was actually a small payment for cabin fare for the upgrade.  I am still waiting on the "official" word on just how Casino cruises are handled with TA's.  I'll post another update if and when I get any further information.

 

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Update regarding booking tier cruises with a TA.

As noted above, I had one rep book a tier cruise and tell me that my agency couldn't be on the reservation then I had another rep tell me I could and it was booked that way.  I then used the agency transfer form on the booking where I was told they couldn't include my agency as suggested by the rep who did list the agency on a tier cruise booking.  In summary, the transfer request was denied as the cruise was booked on a casino comp rate.  I subsequently got an email from Royal indicating that a program change in March precludes casino tier cruise from being booked and credited to a travel agent.  The reservation has to stay with Casino Royale.  They did clarify the commission and said that the flat commission payments would be $50 on interiors and oceanview cabins and $100 on balconies and suites.  The response didn't indicate how non-tier cruises (comps or $ off award certificates) would be handled.  I guess I will cross that bridge once we start sailing again and begin receiving CR award offers.

 

 

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6 hours ago, OHCruisinDad said:

Update regarding booking tier cruises with a TA.

As noted above, I had one rep book a tier cruise and tell me that my agency couldn't be on the reservation then I had another rep tell me I could and it was booked that way.  I then used the agency transfer form on the booking where I was told they couldn't include my agency as suggested by the rep who did list the agency on a tier cruise booking.  In summary, the transfer request was denied as the cruise was booked on a casino comp rate.  I subsequently got an email from Royal indicating that a program change in March precludes casino tier cruise from being booked and credited to a travel agent.  The reservation has to stay with Casino Royale.  They did clarify the commission and said that the flat commission payments would be $50 on interiors and oceanview cabins and $100 on balconies and suites.  The response didn't indicate how non-tier cruises (comps or $ off award certificates) would be handled.  I guess I will cross that bridge once we start sailing again and begin receiving CR award offers.

 

 

Thank you for the update. Was the email from the Transfer Department or Casino Royale? 

 

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I wonder how they will handle it when I go to convert my existing booking into an annual casino tier comp.  These bookings are currently held by my TA.  I imagine they’ll allow it since they are already held by a TA.

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On 6/14/2020 at 8:00 AM, RFerrington said:

I wonder how they will handle it when I go to convert my existing booking into an annual casino tier comp.  These bookings are currently held by my TA.  I imagine they’ll allow it since they are already held by a TA.

yes they dont mind it at all.  i have never had a problem

 

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On 6/17/2020 at 12:29 AM, texasreb said:

NCL just announced suspended cruises through September. Is RCCL next ?

 

My thinking is yes.  And we have the Liberty booked on August 30th.  Might as well check the L&S options now and be prepared.

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Just now, OHCruisinDad said:

 

My thinking is yes.  And we have the Liberty booked on August 30th.  Might as well check the L&S options now and be prepared.

Agreed August is looking less and less likely, especially with increasing cases in Florida.

 

I am hoping that RC may return a little sooner than NCL. I honestly don’t see all lines starting back up at the same time. Speculation on my part, but basing that on demographics and which lines passengers will be most happy doing short cruises to private islands. 

 

In their (NCL’s) TA release they mentioned decision was in part due to closed ports, but that they expect to start sailings in the near future. 

 

 

 

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16 minutes ago, OHCruisinDad said:

 

My thinking is yes.  And we have the Liberty booked on August 30th.  Might as well check the L&S options now and be prepared.

When we did CR L&S they said we had to sail by February. I hope sailings start soon as we will be hard pressed to keep moving our cancelled cruises into that time frame given holiday sailings are blocked.

Edited by Spurschick
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8 hours ago, Spurschick said:

When we did CR L&S they said we had to sail by February. I hope sailings start soon as we will be hard pressed to keep moving our cancelled cruises into that time frame given holiday sailings are blocked.

Any more canceled dates will be canceled cruises for me. I have 5 booked Oct-Jan.

CDC is the key. They have to let up. So far they won't even talk with CLIA. Reminds of FDA not even talking with Cigar Association in May.

In light of Congressional report just released a few days ago. China knew of outbreak in October. I am calling my Congressman. The cat was out of the bag a long time ago. More Fed Gov failures in my view.

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Tonight, more bad news.

Royal Caribbean Announces Global Suspension Of Cruising

CLIA has announced the voluntarily suspension of U.S. cruise operations until September 15. We will share more details about this announcement with our guests early next week.

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1 hour ago, texasreb said:

Tonight, more bad news.

Royal Caribbean Announces Global Suspension Of Cruising

CLIA has announced the voluntarily suspension of U.S. cruise operations until September 15. We will share more details about this announcement with our guests early next week.

Hopefully can L&S for latest cancellations.

 

picked a couple of dates ready to hopefully L&S as we have 2 cruises cancelled in this latest round to add on to the 6 others already cancelled. 

 

L&s has has been the least painful thing to do. It’s better than waiting months for refunds like some of the other lines we had cruises cancelled with.

Edited by Spurschick
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