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Offers received from Club Royale (Royal Caribbean)


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When did they reduce the length of the annual tier comp cruise from 8 nights down to 7 nights ?

 

My tier comp cruises have all been 8 nights in the past. Now they’re telling my TA that the annual tier comp cruise cannot exceed 7 nights.

 

I’m trying to convert my 8 night SY Aug cruise to use 1 of our 4 annual comps and they are saying “no”.  I did see that the rule state 7 nights on the website...but it had always been a max of 8 nights previously. Just wondering when it changed.

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1 minute ago, texasreb said:

yes always 8. I guess changed it this year ? I lost one from March 2019 canceled cruise. I have 2 and my wife has 2.

Ugh. Pretty sneaky. Same with us 2 each.

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I have 2 Royal booked for this year. 2 Carnival for next year. They are after March. I guess we have to use 1 each before March. Surely not both of them ???

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23 hours ago, OHCruisinDad said:

We stopped getting snail and email offers.  I filled out the promotional mailing offer form online and submitted it and received an email back with a request to call in to clear up our profiles as we had the same family email address on both and that had stopped our offers.  I called late in the afternoon and got an excellent rep who was familiar with the profile and offer process.  In less than ten minutes he modified our emails and updated our mailing address as we just moved a couple of weeks ago.  Now I will wait a week or two to see if I start receiving any offers.  Pre-COVID, I was Signature and my wife was Prime.  I had emailed my "assigned CR rep" a month ago and all I got was crickets.  So much for his service.

same thing for us last summer, except i dont use the casino, just my husband. we had shared an email acct . found out that he needs to have his own email to get royal casino offers-they think I will steal them away from him?? so now we have 2 different accts, but he is still not getting any emails, & I am getting all the Royal marketing sales emails. But they said last week that they are working on it , now fixed, & he should get his emails soon. hear that many couples are having problems getting their offers.

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1 hour ago, RFerrington said:

When did they reduce the length of the annual tier comp cruise from 8 nights down to 7 nights ?

 

My tier comp cruises have all been 8 nights in the past. Now they’re telling my TA that the annual tier comp cruise cannot exceed 7 nights.

 

I’m trying to convert my 8 night SY Aug cruise to use 1 of our 4 annual comps and they are saying “no”.  I did see that the rule state 7 nights on the website...but it had always been a max of 8 nights previously. Just wondering when it changed.

Its only changed to 7 nites because if the CDC rulings from Nov.'20 still in effect. They said that cruises cant be more than 7 nites, until this ruling expires Nov1'21. So maybe it will change later on, or sooner now with all the changes they are making for vaccinated people.

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Posted (edited)

Speaking of 7 nights, and the CDC dictates. There are still longer cruises listed on Carnival. I have not checked Royal lately.

We had a Panama Canal booked last year for Dec 2020. Of course lost it. We had the Carnival offer for Panama Canal late Dec 2021. Still on their website last week.

I am not sure about that really making. This is so frustrating.

Edited by texasreb
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22 hours ago, RFerrington said:

When did they reduce the length of the annual tier comp cruise from 8 nights down to 7 nights ?

 

My tier comp cruises have all been 8 nights in the past. Now they’re telling my TA that the annual tier comp cruise cannot exceed 7 nights.

 

I’m trying to convert my 8 night SY Aug cruise to use 1 of our 4 annual comps and they are saying “no”.  I did see that the rule state 7 nights on the website...but it had always been a max of 8 nights previously. Just wondering when it changed.

they cancelled the cruise that I used my 2020 annual comp on but I was able to re-book it in late March and switch to an 8 night southern caribbean itinerary.

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On 5/4/2021 at 7:46 PM, EZ1 said:

So, can you use this for every code in the future-just put in the new code at the end of this link?  But actually when I clicked on each one -they all came up as the 501 offer. We also dont usually get emails from Royal - but this time we got it as an email from our casino host for 502.

Whoops! I edited the displayed text, but left the URL for each the same. Yes, just changing the URL in your address bar should work.

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Yesterday, a casino royale agent told me that the 2021 tier cruise use by date had changed to September 30,2022.  Today, I called to book an August 2022 cruise and was told that the use by date is still March 31, 2022.  Tomorrow, i will call again.  I'm going for the best 3 out of 5. 😊 

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2 hours ago, phillygirl2400 said:

Yesterday, a casino royale agent told me that the 2021 tier cruise use by date had changed to September 30,2022.  Today, I called to book an August 2022 cruise and was told that the use by date is still March 31, 2022.  Tomorrow, i will call again.  I'm going for the best 3 out of 5. 😊 

LOL !!!

Let us know the final result please.

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On 5/14/2021 at 12:20 AM, EZ1 said:

same thing for us last summer, except i dont use the casino, just my husband. we had shared an email acct . found out that he needs to have his own email to get royal casino offers-they think I will steal them away from him?? so now we have 2 different accts, but he is still not getting any emails, & I am getting all the Royal marketing sales emails. But they said last week that they are working on it , now fixed, & he should get his emails soon. hear that many couples are having problems getting their offers.

We rarely get casino emails.  I check the clubroyaleoffer website at least once a week to see if any new offers are there for either of us.  

We have been getting all the offers via snail mail about a week after they post online.

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10 hours ago, phillygirl2400 said:

Yesterday, a casino royale agent told me that the 2021 tier cruise use by date had changed to September 30,2022.  Today, I called to book an August 2022 cruise and was told that the use by date is still March 31, 2022.  Tomorrow, i will call again.  I'm going for the best 3 out of 5. 😊 

The clubroyaleoffer site says ours expire march 31st 2022.  

It is fccs that must be used by sept 2022, maybe the casino rep was confused.

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9 hours ago, Sunshine3601 said:

The clubroyaleoffer site says ours expire march 31st 2022.  

It is fccs that must be used by sept 2022, maybe the casino rep was confused.

I think you may be right!

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Really disappointed they just cancelled our sailings on vision out of bermuda.  Especially since both weeks of our b2b were casino offers.  Hopefully they let us move our offers to another bermuda sailing.  We love bermuda.

Just tried the clubroyale site nothing showing yet when I input booking numbers.

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1 minute ago, Sunshine3601 said:

Really disappointed they just cancelled our sailings on vision out of bermuda.  Especially since both weeks of our b2b were casino offers.  Hopefully they let us move our offers to another bermuda sailing.  We love bermuda.

Just tried the clubroyale site nothing showing yet when I input booking numbers.

 

I tried the same thing.  My Alaska cancellation on Quantum took 24 hours to show up on the clubroyale site so I will check again tomorrow.

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11 minutes ago, EllaDuChien said:

 

I tried the same thing.  My Alaska cancellation on Quantum took 24 hours to show up on the clubroyale site so I will check again tomorrow.

Yes it usually does take a day or 2 to show up, but I had to try anyway.  So bummed

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I think we discussed the declining offer values before. It is looking sad. My last time to play on the ship was Jan 2020. I received a "free cruise" cert. I would have played in March, and later cruises. However ALL had been cancelled. Gone from 7 day balcony down to 3-5 day inside or just $$ off. Now Carnival is giving me better offers.

Watch out CR.

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My 8/7 Vision sailing was cancelled too.  I am not sure if I would have been able to go anyway because the flight prices are nuts out of Canada and we are not allowed to drive across the border to fly out of the US.  The hotels there are nuts too.  I am sad for everyone else though that was really looking forward to it.  Hopefully the replacement offer is half decent.  

 

Next up on the chopping block for us is 8/14 on the Brilliance & 8/22 on the Indy.  We should be double vaccinated by then.  1st shot was last week and the province is saying 12-14 weeks until dose #2.  hopefully if the sailings go we can go 🙂

 

 

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40 minutes ago, texasreb said:

Gone from 7 day balcony down to 3-5 day inside or just $$ off. Now Carnival is giving me better offers.

Watch out CR.


I can’t comment about Carnival’s offers as I don’t sail with them, but it makes sense that Club Royale’s are tightening. Supply of sailings is still way down, but demand among our cohort here is much more constant or even increasing.

 

 As a Signature member, my offers have improved slightly (going from just balcony cabins to often getting junior suite offers) all while others with a lower status are seeing their offers dry up. 
 

If Club Royale only has N spots for a particular sailing, I’m sure they’d much rather see a bunch of Signature and Masters level players in the free accommodations. Unfortunately, that probably means that the larger group of lower-tiered members are going to be left out for a while until supply and demand improve. 

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Just a heads up that I just spoked to Casino Royale. The person I spoke to said they were not giving a replacement comp offer for this cancellation and he offered to cancel it for me and refund taxes. I told him to leave it is as and let it cancel naturally. I am hoping he was giving me wrong information. Would not be the 1st time!

 

 

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