Jump to content

Offers received from Club Royale (Royal Caribbean)


Recommended Posts

We were just off of the Liberty on 11/01 (sorry I just missed you Mark!). I was sitting in the casino with my friend who is a member of Club Royale. She was playing on a slot machine when Raz (casino host) walked up and introduced himself and confirmed that she was who he was looking for. She confirmed her name for him and he handed her an envelope with a certificate in it for a free cruise. She was ecstatic. I don't know enough yet about Club Royale but she said this was a first for her. She has sailed for free a few times (all but the taxes and port charges?) but she has never been approached in the casino by the host. Is this the norm for this program or was she just really lucky day 9 of our 10 day cruise (which was great by the way)?

 

Y..

Link to post
Share on other sites

This is the new norm as of the past several months. Club Royale members are receiving complimentary cruises or discounts off cruises over the following three months or so that they can use instead of their normal cash rebate.

 

With the program changing within the next few months, it's anyone's guess what the future will hold.

Link to post
Share on other sites
I called last weekend and they were closed

 

CR new weekend hours go into effect this coming weekend. Rep gave me the hours for EST as

 

Monday-Friday--- 8 am-10 pm

Weekends------- 9 am- 7 pm

 

 

You should be ok, they are good for value until the end of January if I remember without going and looking at one of them. If you booked it through the club it should not be a problem, if you with another way you might have to get them involved.

 

Spoke with CR on Monday and they are extending the travel date for the certificates from 1/31/16 to 2/29/16. Certificates can only be used for new bookings and can not be applied to current bookings :(

I always book through CR.

 

 

Hi Linda. Tomorrow I will see John Denton, that is if he's not on vacation. I'll tell him hi from you :)

 

I was told that there was going to be a meeting on Anthem 11/1 for all HD.

Edited by Life is Good Cruising
Link to post
Share on other sites
CR new weekend hours go into effect this coming weekend. Rep gave me the hours for EST as

 

Monday-Friday--- 8 am-10 pm

Weekends------- 9 am- 7 pm

 

 

 

 

Spoke with CR on Monday and they are extending the travel date for the certificates from 1/31/16 to 2/29/16. Certificates can only be used for new bookings and can not be applied to current bookings :(

I always book through CR.

 

 

 

 

I was told that there was going to be a meeting on Anthem 11/1 for all HD.

 

Hi Linda,

 

what is this meeting on Anthem 11/1 for and who are HD??? :)

Link to post
Share on other sites
CR new weekend hours go into effect this coming weekend. Rep gave me the hours for EST as

 

Monday-Friday--- 8 am-10 pm

Weekends------- 9 am- 7 pm

 

 

 

 

Spoke with CR on Monday and they are extending the travel date for the certificates from 1/31/16 to 2/29/16. Certificates can only be used for new bookings and can not be applied to current bookings :(

I always book through CR.

 

Maybe that's why John Denton was not on the EN this weekend. Good to know about the cruise certs. being extended. I'm still just going to take my $600 rebate as cash on my cruise in 20 days..

 

 

I was told that there was going to be a meeting on Anthem 11/1 for all HD.

 

 

Maybe that's why John Denton was not on the EN this weekend. Good to know about the cruise certs. being extended. I'm still just going to take my $600 rebate as cash on my cruise in 20 days..

 

HD = Hotel Directors

Edited by OTownNick
Link to post
Share on other sites
Spoke with CR on Monday and they are extending the travel date for the certificates from 1/31/16 to 2/29/16.

Almost! That's two weeks before my sailing.

 

Certificates can only be used for new bookings and can not be applied to current bookings :(

Oh, well... there goes that idea anyway!

Link to post
Share on other sites
Maybe that's why John Denton was not on the EN this weekend. Good to know about the cruise certs. being extended. I'm still just going to take my $600 rebate as cash on my cruise in 20 days..

 

HD = Hotel Directors

 

Well there's always next time, to say hello to him. Thank you for trying :)

Enjoy your next cruise!

 

 

Almost! That's two weeks before my sailing.

 

Oh, well... there goes that idea anyway!

 

I should have known that the certs can only be used for new bookings.

Enjoy your next cruise too :)

 

Hopefully we can all get together again on one of CR 2016 events.

Edited by Life is Good Cruising
Link to post
Share on other sites
Well there's always next time, to say hello to him. Thank you for trying :)

Enjoy your next cruise!

 

 

 

 

I should have known that the certs can only be used for new bookings.

Enjoy your next cruise too :)

 

Hopefully we can all get together again on one of CR 2016 events.

 

 

We'll see if I can do better than 4th place in the $25,000 slot tournament next week and I was oh so close to third place, thanks to Nick :)

Edited by Life is Good Cruising
Link to post
Share on other sites
We'll see if I can do better than 4th place in the $25,000 slot tournament next week and I was oh so close to third place, thanks to Nick :)

 

Good luck!,

 

Yes I hope to see you on a sailing real soon.

 

According to CR today, we should be getting emails by the end of this month about the new program. Yeah...we shall see.

 

They also did confirm the current cruise Certs can be used on new bookings that sail before March 1 for the trade in value

Link to post
Share on other sites
Good luck!,

 

Yes I hope to see you on a sailing real soon.

 

According to CR today, we should be getting emails by the end of this month about the new program. Yeah...we shall see.

 

They also did confirm the current cruise Certs can be used on new bookings that sail before March 1 for the trade in value

 

 

Thank you :)

Link to post
Share on other sites

I called CR to find out my rebate from my 10/30/16 cruise. They are way low in my avg bet. After my 1 day I verified with the pit boss my avg bet was $82. I played the same the rest of the cruise. Conservatively, my avg bet was around $50-60. I would settle for $50. They had me at $26!!! I told them I never placed ONE bet that low, so how could that be my avg?

 

I should have check at the end of the cruise with the casino host. Now CR is emailing the ship and copying a supervisor and I'll see what they will do. This avg bet wasn't even CLOSE and it's costing me. I was expecting a rebate of $350....right now they have $175.

 

Do you think I have a chance to get this corrected?

Link to post
Share on other sites
I called CR to find out my rebate from my 10/30/16 cruise. They are way low in my avg bet. After my 1 day I verified with the pit boss my avg bet was $82. I played the same the rest of the cruise. Conservatively, my avg bet was around $50-60. I would settle for $50. They had me at $26!!! I told them I never placed ONE bet that low, so how could that be my avg?

 

I should have check at the end of the cruise with the casino host. Now CR is emailing the ship and copying a supervisor and I'll see what they will do. This avg bet wasn't even CLOSE and it's costing me. I was expecting a rebate of $350....right now they have $175.

 

Do you think I have a chance to get this corrected?

 

From my own experience I hate to say it, but in a word NO. My Quantum 8 night cruise I had a rebate of $1200. (I play slots max bet usually). Applied that to my June cruise 9 night cruise. On the June cruise I poured WAY more money into the slots each day and night. I know what I spent and I know I spent even more hours in the casino on the Liberty cruise. When I was told my rebate from the Liberty cruise was $850 I was certain it was a mistake. CR contacted the casino host onboard (who btw was not the same one who was on the Liberty cruise when I was there (Giancarlo) and CR told me that $850 was correct. After three phone calls and emails, they would not budge. I suspect they are rating differently than they used to and just don't want to admit it.

Good luck to you - hope they will work with you better than they did with me!

Swiss

Link to post
Share on other sites
I called CR to find out my rebate from my 10/30/16 cruise. They are way low in my avg bet. After my 1 day I verified with the pit boss my avg bet was $82. I played the same the rest of the cruise. Conservatively, my avg bet was around $50-60. I would settle for $50. They had me at $26!!! I told them I never placed ONE bet that low, so how could that be my avg?

 

I should have check at the end of the cruise with the casino host. Now CR is emailing the ship and copying a supervisor and I'll see what they will do. This avg bet wasn't even CLOSE and it's costing me. I was expecting a rebate of $350....right now they have $175.

 

Do you think I have a chance to get this corrected?

 

I always by the end of the cruise asking host or manager to give me the history: a) avarage bet b) how many hours I played c) how much I put in d) loss/win...you even can ask it everyday by end of the day

 

Some of host / managers so nice and giveing you this statistics but some of them not :(

BUT still think CR will talk w casino host will solve your situation, bec they don't want to upset good players.

Good luck....

 

21 days left until my Anthem 12 nigths cruise ....How much money I need to take??? ;-)

Link to post
Share on other sites

My friend played almost identical to me for the same time and his rebate was $225. They couldn't give him his avg bet though (said they didn't have the info). More inconsistencies.

 

The CR rep told me the first of the year they would have details of new program. That part changes daily

Link to post
Share on other sites

While I have never been able to figure exactly how they calc rebates.

I have made a point at least every other day on a sailing to go check in with the host and see what they have for me.

My average bet is 150/200 per hand at roulette. ON a couple occassions on the allure they had me in for $5.00 per hand.

 

Clearly everyone knew that was not right. But had I not of checked and pointed it out they would never have seen it and it most likely would not have been corrected.

 

I hope they sort it out for you.

Link to post
Share on other sites
I always by the end of the cruise asking host or manager to give me the history: a) avarage bet b) how many hours I played c) how much I put in d) loss/win...you even can ask it everyday by end of the day

 

Some of host / managers so nice and giveing you this statistics but some of them not :(

BUT still think CR will talk w casino host will solve your situation, bec they don't want to upset good players.

Good luck....

 

21 days left until my Anthem 12 nigths cruise ....How much money I need to take??? ;-)

 

Oh nice.!! We did 12. Nights on Anthem and it was the best ship and cruise we ever did. We had 8 ports so there wasnt a lot of long days in the casino cause on the 4 sea days we wanted to explore the ship. I think I had a total buy in of $600 in chips and that's all I needed. I may have lost $150-200 on the cruise

Link to post
Share on other sites

From my own experience I hate to say it, but in a word NO. My Quantum 8 night cruise I had a rebate of $1200. (I play slots max bet usually). Applied that to my June cruise 9 night cruise. On the June cruise I poured WAY more money into the slots each day and night. I know what I spent and I know I spent even more hours in the casino on the Liberty cruise. When I was told my rebate from the Liberty cruise was $850 I was certain it was a mistake. CR contacted the casino host onboard (who btw was not the same one who was on the Liberty cruise when I was there (Giancarlo) and CR told me that $850 was correct. After three phone calls and emails, they would not budge. I suspect they are rating differently than they used to and just don't want to admit it.

Good luck to you - hope they will work with you better than they did with me!

Swiss

 

I'm expect a big fat "no" also. However I'm hoping my note about the avg bet at the end of day 1 given to me by the pit boss of $82 will help the situation.i figured since they had it right after Day 1 they were tracking me correctly. I guess not. Lesson learned

Edited by OTownNick
Link to post
Share on other sites
I'm expect a big fat "no" also. However I'm hoping my note about the avg bet at the end of day 1 given to me by the pit boss of $82 will help the situation.i figured since they had it right after Day 1 they were tracking me correctly. I guess not. Lesson learned

 

 

I have gotten to the point where I check every other day.

On my allure sailing in march. my average bet was 150/200 per hand at roulllete on day three I went and talked to the host and they had a couple sessions in for me at $5.00 per hand.

 

clearly they all knew this was wrong, but Had I not found it early and pointed it out, it would have drastically lowered my average bet.

 

you just have to check. ( although truthfully I have never figured out how they do their rating system)

Link to post
Share on other sites

This will be our first cruise that we have received so benefits (free drink coupons and a behind the ice show tour)....our reservation was made through a TA and not through the marketing dept., will the info be waiting for us in our room? Our reservation doesn't have any notes regarding CR.

 

Thanks in advance!!

Link to post
Share on other sites

Have you contacted Club Royale to let them know about your upcoming cruise? If not, they won't know onboard that you're going to be there.

 

Onboard, you may have a letter from the casino host introducing him/herself. If not, simply go to the casino when it's open and ask to speak with the host. They'll put a sticker onto your SeaPass card and probably give you drink coupons for use in the casino.

Link to post
Share on other sites
We spoke with CR and they verified we would be receiving some perks, I just failed to ask how we would access them? Thanks for the info, we will go to the casino! Just wasn't sure if there should be something on our booking or not??

 

Did your TA book thru CR? Make sure you get the special casino rates. You can have your TA book thru CR so U can get the casino rates plus the TA perks.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Forum Jump
    • Categories
      • Thank You for 25 Years - Click for Fun Stuff!
      • Forum Assistance
      • ICYM Our Cruise Critic Live Special Event: Explore the Remote World with Hurtigruten!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...