Ausie53 Posted October 25, 2015 #1 Share Posted October 25, 2015 Is anyone else having troubles with RCL web site. I have booked a cruise and paid for it, yet my future cruises on their site shows no such booking, travel agent say there computer shows our cruise . Have emailed RCL but no reply. Haven't had this problem before as this is our 16th cruise I know how the system works. Just thought I'd ask . Link to comment Share on other sites More sharing options...
Guest012 Posted October 25, 2015 #2 Share Posted October 25, 2015 Ours have all disappeared too :) and am unable to even book a cruise !!!!!..... pretty sure they will sort it out. Not a lover of the ways of this new look site...... :) Link to comment Share on other sites More sharing options...
Suzi66 Posted October 25, 2015 #3 Share Posted October 25, 2015 Celebrity's is down as well. Probably the same glitch. Link to comment Share on other sites More sharing options...
scanr Posted October 25, 2015 #4 Share Posted October 25, 2015 I was told that many cruise lines update computers Sunday morning between 12am USA EST and 6am. Clears out the completed cruises and allows updates. You can't book new or update. I would not worry, mine does not show either.:( Link to comment Share on other sites More sharing options...
Cabansail Posted October 25, 2015 #5 Share Posted October 25, 2015 It took a couple of days for our booking to show on the site. Link to comment Share on other sites More sharing options...
The_Big_M Posted October 25, 2015 #6 Share Posted October 25, 2015 Generally bookings are showing though right now is a bad time. Link to comment Share on other sites More sharing options...
goodycruising Posted October 25, 2015 #7 Share Posted October 25, 2015 (edited) Have you read any of the other 50 odd threads on this, and that would be in the last few weeks? Go back over the last couple of years and it is a continual complaint here on cruise critic. The site works a lot of the time. Lately, there has a been a major upgrade and new look. Your TA should know this is an issue. one of the recent threads on here, heaps more on the royal caribbean part of Cruise Critic. http://boards.cruisecritic.com/showthread.php?t=2263342 Edited October 25, 2015 by goodycruising Link to comment Share on other sites More sharing options...
tazza_0712 Posted October 25, 2015 #8 Share Posted October 25, 2015 ^ lol Hopefully they fix the issue soon enough, there's always that moment where your heart skips a beat when your booking appears to have disappeared haha! Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Aussieflyer Posted October 25, 2015 #9 Share Posted October 25, 2015 Sunday is notoriously bad for their website. Don't panic - should be better tomorrow hopefully. Link to comment Share on other sites More sharing options...
Koalagrey Posted October 25, 2015 #10 Share Posted October 25, 2015 My problem as well .... No booking showing up .... Obviously I am not the only one. Link to comment Share on other sites More sharing options...
aussiedisneyfan Posted October 25, 2015 #11 Share Posted October 25, 2015 I can get into mine now and also my mum's. However the dirnks packages and restaurant bookings aren't available. Link to comment Share on other sites More sharing options...
timtam2 Posted October 25, 2015 #12 Share Posted October 25, 2015 I have been trying to book specialty dining and also book My Time dining times for the Explorer for weeks now. Sometimes you can book these things months ahead but for the Explorer 3 nighter, it doesnt look like they are going to open up the bookings online. :confused: Link to comment Share on other sites More sharing options...
pippin10 Posted October 25, 2015 #13 Share Posted October 25, 2015 (edited) Log on to the website, then click on 'Before You Board' (along the top) then 'On-line Check in' (on the right) put in your reservation no. then click 'check in on line' if you want to see the whole reservation click on (at the top) 'Exit & View Reservation'. There it is.:D The website has had this issue for weeks. I did receive an email back from RCCL and they said to go through this rigamarole, plus plenty of posts have been posting this procedure. Quite silly really. Edited October 25, 2015 by pippin10 Link to comment Share on other sites More sharing options...
vrogers Posted October 26, 2015 #14 Share Posted October 26, 2015 Hi all - opportune posting - as I was meaning to post - I cannot even get a log in - I go through the whole system to set up a log in and then tells me cannot assist at this time - I have been trying to get a log in account for months now for February 2016 cruise - and no luck - have tried emailing RCI as it indicates this is what I must do - but have not heard back and that was over 3 weeks ago..not sure what my next move is, any suggestions from anyone - this will be my first RCI cruise - and so far their log in is a complete failure...:( cheers V. Link to comment Share on other sites More sharing options...
Tigerman00 Posted October 26, 2015 #15 Share Posted October 26, 2015 I really don't understand why Royal have a "contact us button" and never email you back, and I mean never,ever. Not only bad manners but very frustrating ! K Link to comment Share on other sites More sharing options...
Aussieflyer Posted October 26, 2015 #16 Share Posted October 26, 2015 I really don't understand why Royal have a "contact us button" and never email you back, and I mean never,ever. Not only bad manners but very frustrating ! K Maybe you're unlucky. I used the form last week to check on DH's C&A number and have it added to our booking and I had a reply within a day or so. I must admit my request was not complex though. Link to comment Share on other sites More sharing options...
Aussieflyer Posted October 26, 2015 #17 Share Posted October 26, 2015 (edited) Well that was novel.... When I logged in to C&A I can see my next cruise (in 97 days) but it says it is an 8 day Southern Caribbean one :eek: Luckily when I click through to the reservation itself all is well. Just wasn't sure how I was going to explain the DH that we needed to fly to the US :D Edited October 26, 2015 by Aussieflyer Link to comment Share on other sites More sharing options...
The_Big_M Posted October 26, 2015 #18 Share Posted October 26, 2015 Well that was novel.... When I logged in to C&A I can see my next cruise (in 97 days) but it says it is an 8 day Southern Caribbean one :eek: Luckily when I click through to the reservation itself all is well. Just wasn't sure how I was going to explain the DH that we needed to fly to the US :D I've had that same issue for a while. My local cruise it tells me is actually a 5 day one in Asia. Luckily I know not to put a lot of faith in what they display online! Link to comment Share on other sites More sharing options...
Aussieflyer Posted October 26, 2015 #19 Share Posted October 26, 2015 There seems to be a small but crucial error somewhere in their database :):eek: Link to comment Share on other sites More sharing options...
NAILZ77 Posted December 2, 2015 #20 Share Posted December 2, 2015 And they are still having issues with their website. It is one poor site, lots of inconsistencies and even spelling mistakes! Regularly get the error 'cannot retrieve our booking'. Phoned them up and RCI agree they have problems but rest assure our booking is fine. Hope the ship is better! Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted December 2, 2015 #21 Share Posted December 2, 2015 Recently I have been getting emails from X about the Solstice and they quote my RCI number rather than my X one. RCI sent me an email and it didn't have either. Something screwy is going on. Link to comment Share on other sites More sharing options...
Stuartm Posted December 2, 2015 #22 Share Posted December 2, 2015 I've been trying to make a booking on the RCl site since last Friday and can get as far as the page that shows 'cruise date' 'cabin' etc but no further. Click everywhere but nothing. I've given up. Stu Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted December 2, 2015 #23 Share Posted December 2, 2015 This is a big issue, as other cruise lines will take your money easily and with out all the frustration.:D Link to comment Share on other sites More sharing options...
soak01 Posted December 3, 2015 #24 Share Posted December 3, 2015 It's completely down now. Just getting the "OOPS... LOOKS LIKE ROYALCARIBBEAN.COM.AU HAS GONE ON HOLIDAY." page. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted December 3, 2015 #25 Share Posted December 3, 2015 It's completely down now. Just getting the "OOPS... LOOKS LIKE ROYALCARIBBEAN.COM.AU HAS GONE ON HOLIDAY." page. More disappointed potential cruisers and lost revenue.:( Link to comment Share on other sites More sharing options...
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