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apuleius

Lost property on silver spirit

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I was on the west Caribbean ex FL on Silver Spirit in January and left an inconsequential item of clothing on board and was shocked at how much SS wanted to charge to mail it back to me. Any other experiences of lost and found items?

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I was on the west Caribbean ex FL on Silver Spirit in January and left an inconsequential item of clothing on board and was shocked at how much SS wanted to charge to mail it back to me. Any other experiences of lost and found items?

 

We are currently on board and would be happy to try to mail it back to you when we return if you are in the US.

 

Oops, just noticed that you are in the UK. It would probably cost us as much as SS, but let us know anyway.

Edited by Emtbsam

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Yes, I'm in UK but can't believe it would cost $80 to post a lightweight sweater from US! Really appreciate your offer though!

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Just did a quick check of the USPS international rate calculator for a box. The rates seem to vary from about $53 to $87, depending on size, weight,and time.

A padded envelope is $60.

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It's very light and small, so a padded envelope would do it. I'm just surprised at the cost .... Maybe there's a kind uk based passenger on board who could take it.

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I'm really surprised that SS would even consider charging you. SB mailed me a lost item from the Med, and it cost me nothing. A very nice gesture from a luxury line.

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@emtbsam could you post an email address for a direct response? Thanks!

I am emtbsam at yahoo dot com. I am in the US. I believe someone from the UK also offered to help.

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We once left a very expensive camera lens in a drawer on a Crystal sailing. When we reported it the lens was found and shipped to us at no cost. I am shocked that SS would charge you.

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I am NOT surprised how SS is handling this.

 

Below is CruiseCritics posted data regarding former cruiser ratings:

 

- Silverseas scored the LOWEST satisfaction ("Loved It" ratings) among these small ship, luxury cruise lines.

 

- Silversea had the LOWEST percentage of "Excellent" reviews and the HIGHEST percentage of "Terrible" reviews.

 

Azamara: 85% Loved It, 4 Stars Overall and 4 Stars Value

Crystal: 84% Loved It, 4 Stars Overall and 3 Stars Value

Seabourn: 83% Loved It, 4 Stars Overall and 4 Stars Value

Regent: 71% Loved It, 4 Stars Overall and 4 Stars Value

Silversea: 66% Loved It, 3 Stars Overall and 3 Stars Value

Edited by Kilroyshere

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I read this as well. Azamara is not a luxury line. I think they are considered a premium plus line.

 

We tried SS twice on the Shadow and were underwhelmed. We will stick to Crystal.

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We left $3000 worth of Swiss Franc in an envelope laying on our bed. SS not only attempted to contact us immediately after we left the ship but, kept trying until they reached us. Then instead of trying to send us the funds, it was hand delivered.

 

SS is a first rate company.

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We once left a very expensive camera lens in a drawer on a Crystal sailing. When we reported it the lens was found and shipped to us at no cost. I am shocked that SS would charge you.

 

We had the same experience on Crystal last year. Only it was a cheap travel clock with sentimental value. Not only did they not charge us, they mailed it via overnight delivery!

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Thanks to this CC board and @emtbsam I'm going to be reunited with my sweater! What a great resource this is!

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The sweater is in my checked luggage, and we are in the Delta lounge at EZE. Let's hope that your sweater (and my suitcase) both get back to USA.

 

Cruisecritic.com is a great resource.

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Kudos Victoria for your thoughtfulness!

 

Hopefully Ida and I will see Dieter, Debbie, David, Bob and you in the Atlanta airport international terminal's arrival lounge Tuesday very early.

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Sorry, but this one about 'We left $3000 worth of Swiss Franc in an envelope laying on our bed' is just too wacky for words.

 

When you are leaving a Cabin, there will be nothing, I repeat, nothing other than what you saw when you walked in! As for an envelope on the bed!!

 

And, so, how many other things 'laying' on the bed could've obscured your vision of an envelope there? Answer: None!

 

Leaving clothing in a drawer I can partly understand. But, even then, you go through and look into those 3+ times, surely. Only if the ship is sinking and you're abandoning it could you miss 'an envelope laying on the bed'.

 

And, walking down the passageway, neither of you said: "Ya sure you got the 3000 in Swiss Francs?"!!

Edited by Alipius

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We use a cross check system. Nothing in the drawers check and cross check, nothing on the bed or under. Nothing in the safe. Nothing in the bathroom. Do you have your custom form filled out with your passport etc. We learned this system after we left an expensive Nikon lens in the closet several years ago which was returned to us free of charge.

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The sweater has been returned free of charge and more importantly, the basis for a new friendship has been formed. Isn't that what life is all about?

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