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Complimentary bottle of wine

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A complimentary bottle of win was included with our booking. I called our TA to find out if we could choose red vs. white or even champagne. The representative I spoke with at Costco didn't know and advised me to ask when we arrive at the port. Hoping someone else on CC can share how it works. Is it a certificate that we redeem? I'm thinking it is likely whatever happens to be delivered.




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If your bottle of wine is a travel agent perk, then the travel agent (or someone within the agency) should have the details. The check-in people won't know anything about travel agent perks.

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Agreed - you need to keep on this with the travel agency who booked your cruise. It should say on your reservation; print this out and take it with you.

As mentioned, the pier check-in people will be absolutely no help to you regarding this. I'm sorry you were told this; it might have been said just to pacify you, but realistically, they won't/can't help you.

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The last time I got a bottle of wine with my cruise it was waiting in my room when we got there and was red. It was on NCL, but I assume it's probably the same.

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Little known fact. Royal will allow you to call your TA from the ship for free, so if it is not there when you get to your room, call them and tell them it is not there.

I had some OBC that never showed up and had to call mid cruise in order for it to be given to me.

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[quote name='irishgal432']Little known fact. Royal will allow you to call your TA from the ship for free, so if it is not there when you get to your room, call them and tell them it is not there.

I had some OBC that never showed up and had to call mid cruise in order for it to be given to me.[/QUOTE]

Agree. We had to do the same thing concerning a missing OBC.

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A friend on our last cruise used the same TA, they gave him a VERY nice bottle of red wine. It showed up a few days into the cruise. We used the same TA but booked a couple of months before them, we didn't get the wine, but a lot cheaper rate and more OBC.

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We got two bottles of wine on our 11 day from the Casino Host. Our group enjoyed them at dinner and no corking fee. (two separate days)

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[quote name='Texasopa']A friend on our last cruise used the same TA, they gave him a VERY nice bottle of red wine. It showed up a few days into the cruise. We used the same TA but booked a couple of months before them, we didn't get the wine, but a lot cheaper rate and more OBC.[/QUOTE]


Nice to hear that it was a VERY nice bottle. My expectations are low for this perk. I hope I'm pleasantly surprised!



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[quote name='vacay~bum']A complimentary bottle of win was included with our booking. I called our TA to find out if we could choose red vs. white or even champagne. The representative I spoke with at Costco didn't know and advised me to ask when we arrive at the port. Hoping someone else on CC can share how it works. Is it a certificate that we redeem? I'm thinking it is likely whatever happens to be delivered.


Sent from my iPad using [url=https://siteowners.tapatalk.com/byo/displayAndDownloadByoApp?rid=76452]Forums[/url][/QUOTE]

Having purchased wine to be in the room, I do know that they will exchange it for another of the same price. I purchased a bunch of white and a couple of red but on the last night we had 2 red left no white and my companions preferred white. The waiter exchanged it for a white at dinner. It would have to be the same price or you pick up the difference I would guess.

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We've booked Central Park balconies on Allure via RCL, and their promo in addition to lunch at Giovanni's is a bottle of red. Not much of a red drinker, but hoping I can exchange it for a white. Also, a D+ I get bottle of wine as gift and this past Easter got a white, which is my preference.

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I'm guessing it's the Central Park balcony perk as mentioned (bottle of red and lunch at a Giovanni's) it's directly through Royal not the TA. I asked about it at the next cruise desk when we were booking as I can't have red wine, she told us it should be in our room when we arrive, but we could take it with us to Giovanni's and ask to change for a white (though would be limited in options) and they should do it without an issue. Not using this perk until March, so we shall see.....


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[quote name='Ery']I'm guessing it's the Central Park balcony perk as mentioned (bottle of red and lunch at a Giovanni's) it's directly through Royal not the TA. I asked about it at the next cruise desk when we were booking as I can't have red wine, she told us it should be in our room when we arrive, but we could take it with us to Giovanni's and ask to change for a white (though would be limited in options) and they should do it without an issue. Not using this perk until March, so we shall see.....


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Yes, it's the same promo. I will also try to exchange it, maybe in the MDR.

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[quote name='nelblu']Yes, it's the same promo. I will also try to exchange it, maybe in the MDR.[/QUOTE]
Laura has been very successful getting wine swapped in the MDR

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Our TA perk is a bottle of wine.

Before we sail when we pick up our packet from her we ask her to call and have it changed to the generic champagne..Made for RCI

Waiting for us in cabin in new Ice bag was the champagne.

After a couple drinks its not too bad.

Enjoy we did.

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It is always great to know ahead of time when your TA has sent you a gift, so you can check when you get to your cabin. On our Halloween Oasis sailing, my TA messaged me to ask if I liked the gift she had sent. I sent her pictures of all the goodies that were laid out on our table (we were in a CL Suite) and she said no, she had sent something else. Said she would check with the ship, and the next day we received her gift, wine and chocolate-covered strawberries with a note from her. On our November Harmony sailing, there was a bottle of wine in our room, with no note. I asked the Cabin Steward and he said it was complimentary because it was the inaugural 3-day sailing from Ft. Lauderdale. Wrong! My TA messaged me later to tell me she had sent a bottle of wine to our room. Was just checking yesterday with my TA regarding our upcoming cruise and she asked if I liked the bottle of wine she had sent us for our Thanksgiving cruise on the Brilliance. I sent her a picture of the room we had been in, and there was no wine. She told me she always checks with her clients because there have been multiple times that the gifts she had sent clients have been charged to her account but were never received by her clients!


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[quote name='nelblu']We've booked Central Park balconies on Allure via RCL, and their promo in addition to lunch at Giovanni's is a bottle of red. Not much of a red drinker, but hoping I can exchange it for a white. Also, as a D+ I get bottle of wine as gift and this past Easter got a white, which is my preference.[/quote]

Just a heads up that the D+ Gift Preferences options in our My Cruises accounts have changed, for both of us anyway. The current offering is shown below and only offers one red and one white wine choice rather than the multiple choices for each that use to be offered. Because of this our previous choice has disappeared thus nothing was showing as selected by either of us.

[IMG]http://boards.cruisecritic.com/attachment.php?attachmentid=399904&d=1481474093[/IMG]

A similar change happened to our Upgrade Preference but other reported in a Upgraded Cabin thread here on CC that I had posted this on, that their MY Cruises accounts were still showing the old more choice options. Edited by robtulipe

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In addition to the above our Diamond Gift Preferences of water, soda, beer, etc. no longer is showing so these lesser level gifts may be discontinued for D+ members.

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I book through Costco and have 2 sailings that include a complimentary bottle of wine. Costco informed me that the wine was compliments of RCCL and not Costco.

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[quote name='John&LaLa']Laura has been very successful getting wine swapped in the MDR

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Good to hear.

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[quote name='robtulipe']Just a heads up that the D+ Gift Preferences options in our My Cruises accounts have changed, for both of us anyway. The current offering is shown below and only offers one red and one white wine choice rather than the multiple choices for each that use to be offered. Because of this our previous choice has disappeared thus nothing was showing as selected by either of us.

[IMG]http://boards.cruisecritic.com/attachment.php?attachmentid=399904&d=1481474093[/IMG]

A similar change happened to our Upgrade Preference but other reported in a Upgraded Cabin thread here on CC that I had posted this on, that their MY Cruises accounts were still showing the old more choice options.[/QUOTE]

I'm not a wine connoisseur, but what is the difference between the 2 KJ chardonnays. On my August 29th Anthem cruise we received a bottle of "Danzante Pino Grigio.

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[quote name='nelblu']I'm not a wine connoisseur, but what is the difference between the 2 KJ chardonnays. On my August 29th Anthem cruise we received a bottle of "Danzante Pino Grigio.[/quote]
They are the same, except for delivery. SR - Stateroom delivery. DR - Dining Room delivery.

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[quote name='robtulipe']Just a heads up that the D+ Gift Preferences options in our My Cruises accounts have changed, for both of us anyway. The current offering is shown below and only offers one red and one white wine choice rather than the multiple choices for each that use to be offered. Because of this our previous choice has disappeared thus nothing was showing as selected by either of us.

[IMG]http://boards.cruisecritic.com/attachment.php?attachmentid=399904&d=1481474093[/IMG]

A similar change happened to our Upgrade Preference but other reported in a Upgraded Cabin thread here on CC that I had posted this on, that their MY Cruises accounts were still showing the old more choice options.[/quote]
No changes at the 525 point level that I can see. Our wine choices are the same.

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[quote name='clarea']They are the same, except for delivery. SR - Stateroom delivery. DR - Dining Room delivery.[/QUOTE]

See, another Ask Bob

I had no clue what the SR or DR was.... the Casino Host sent a bottle twice on Kendall..... we are not big red wine drinkers so since we were with a group, we just took them to the table at dinner and they loved it... (I paid the corking fee)

We are disappointed that Royal only offers one Riesling aboard the ship, and it has a screw off top, not even a cork. We like a sweet Riesling but not Red wines as seems to be common. Edited by troykahack

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[quote name='clarea']they are the same, except for delivery. Sr - stateroom delivery. Dr - dining room delivery.[/quote]

t y,

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[quote name='nelblu']t y,[/quote]
I've found it better for us to get the wine delivered to the stateroom, since we can now take the wine to the dining room without a corkage fee. Too many times I had gone to the dining room, told our waiter we should have some wine from C&A, and gotten the look like I was speaking Martian. Sometimes it took 2 or 3 nights before they found our wine. I have better luck getting the wine with stateroom delivery.

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[quote name='troykahack']See, another Ask Bob

I had no clue what the SR or DR was.... the Casino Host sent a bottle twice on Kendall..... we are not big red wine drinkers so since we were with a group, we just took them to the table at dinner and they loved it... (I paid the corking fee)

We are disappointed that Royal only offers one Riesling aboard the ship, and it has a screw off top, not even a cork. We like a sweet Riesling but not Red wines as seems to be common.[/QUOTE]
Try the Lindemans Moscato. Or the Beringers White Zin

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[quote name='clarea']No changes at the 525 point level that I can see. Our wine choices are the same.[/quote]

So you still have multiple choice of other wines like merlot, shiraz, pinot grigio, etc. ?

Bob do you still have the lower level Diamond Gift Preferences of water, soda, beer, etc. selection option showing in your My Cruises account?
Like I posted ours for these have disappeared in both of our accounts. Edited by robtulipe

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[quote name='troykahack']...the Casino Host sent a bottle twice on Kendall..... we are not big red wine drinkers so since we were with a group, we just took them to the table at dinner and they loved it... (I paid the corking fee)...[/QUOTE]

How many years ago was this? Royal doesn't have a corkage fee any longer. Plus why would you even pay a corkage fee on a RCI complimentary bottle of wine?

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[quote name='robtulipe']So you still have multiple choice of other wines like merlot, shiraz, pinot grigio, etc. ?

Bob do you still have the lower level Diamond Gift Preferences of water, soda, beer, etc. selection option showing in your My Cruises account?
Like I posted ours for these have disappeared in both of our accounts.[/quote]
Yes, as far as I can tell, I have the same choices both in the "Gift Preference" dropdown and the "Bonus Gift Preference" (175, 350, and 525 point) dropdowns.

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We get the 175 and 350 menus, they look the same except I noticed one of the choices is fruit basket and white zin. That's a win. :D Not sure if that was there before, but why wouldn't you take it if you were getting white zin anyway.

Beer selections are still there for welcome gift. :D

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[quote name='clarea']Yes, as far as I can tell, I have the same choices both in the "Gift Preference" dropdown and the "Bonus Gift Preference" (175, 350, and 525 point) dropdowns.[/QUOTE]

3-day cruises only get one of those bonuses, correct. :confused:

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[quote name='davekathy']How many years ago was this? Royal doesn't have a corkage fee any longer. Plus why would you even pay a corkage fee on a RCI complimentary bottle of wine?[/QUOTE]

You could be correct. Can't say I specifically saw a corkage fee, I just assumed....

Thanks....

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[quote name='John&LaLa']3-day cruises only get one of those bonuses, correct. :confused:[/quote]
Correct, any cruise less than 7 days only gets the first choice.

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Here's what's on my Costco invoice.

**Bottle of wine cannot be exchanged for a different bottle, cannot be substituted for other items or services, is nontransferable and has no cash value.

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[quote name='troykahack']See, another Ask Bob

I had no clue what the SR or DR was.... the Casino Host sent a bottle twice on Kendall..... we are not big red wine drinkers so since we were with a group, we just took them to the table at dinner and they loved it... (I paid the corking fee)

We are disappointed that Royal only offers one Riesling aboard the ship, and it has a screw off top, not even a cork. We like a sweet Riesling but not Red wines as seems to be common.[/QUOTE]

[quote name='troykahack']You could be correct. Can't say I specifically saw a corkage fee, I just assumed....

Thanks....[/QUOTE]

No I am correct about no corkage fee. In your previous post in parenthesis you said "I paid the corking fee". Just don't want to confuse some here on CC that may not know RCI doesn't charge a corkage fee no matter where the wine is opened and consumed.

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We had a free bottle of wine from Royal when we booked. She told me to choose red or white and I told her red. It was waiting in our room when we arrived. It was a bottle of Castle Rock Cabernet Sauvignon.


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[quote name='clarea']Yes, as far as I can tell, I have the same choices both in the "Gift Preference" dropdown and the "Bonus Gift Preference" (175, 350, and 525 point) dropdowns.[/quote]

Well in both mine and Cheryl's C&A Profile for Gift Preference it no longer shows the Gift Preference dropdown and only a limited Bonus Gift Preference dropdown for the 175 points level as shown in the screen shot below.
Is anyone else getting only this? :mad:
I likely will call the C&A desk at RCI to see why this is happening to us, :(

[IMG]http://boards.cruisecritic.com/attachment.php?attachmentid=399955&d=1481501104[/IMG] Edited by robtulipe

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[quote name='ulcards99']We had a free bottle of wine from Royal when we booked. She told me to choose red or white and I told her red. It was waiting in our room when we arrived. It was a bottle of Castle Rock Cabernet Sauvignon.
[/quote]

That is interesting. Maybe the Castle Rock Cabernet Sauvignon is now the standard gift red as it is the only red wine offered in the D+ Bonus Gift menu DW and I now have in our C&A Profiles.
Bob does the Castle Rock Cab show in the Bonus Gift dropdown you are seeing in your profile's gift preference? Edited by robtulipe

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